I'll get it rolling: Recently, I spent 6 months fighting with Verizon over my FiOS bill. I downgraded my service to get rid of the phone last June. They first billed me at the wrong rate by not bundling my service after the downgrade. That took two calls to fix. They also made me sign up for a two years contract to get the price they quoted me originally (I was an existing customer). Then they started charging me up to $400 a month because of some "previous balance" that no one could explain. I e-mailed, called, talked to at least 10 different people....no one could explain it. They promised to fix it, call me back, etc. They never did. They went through my account with a fine tooth comb and saw I made my payments (then should have been about $165.00 a month) each month. I kept e-mailing, calling, writing letters, etc. They kept assessing late fees and interest on the "late previous balance."
Finally, I had enough. I contacted the FCC, FTC and BBB. About two weeks later, the FCC called me and verified the info, assigned me a case #, investigator, etc. Another week or so later I get a call from Verizon. Hmmmm. This person was not a customer service youngling...she spoke as if she had some authority (don't recall her title). She listened, apologized and said it was unacceptable as to how long it took. She asked how much this mythical previous balance was. I told her about $165.00. She said "well, I'll just round that up to $170 and credit you." No problems since! SDW=1. Verizon=2.
Any good stories?