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Customers frustrated with lack of stock for Best Buy iPad 2 promotion - Page 3

post #81 of 110
[QUOTE=AppleInsider;1849444]Though Best Buy advertised that its stores would have iPad 2 stock available for sale on Sunday, numerous customers came away empty handed as availability of Apple's touchscreen tablet remains limited.

A number of readers contacted AppleInsider to express their frustration with Sunday's sale. The big-box retailer made a marketing push with a Sunday flier advertising availability of the iPad 2, though the advertisement noted that stores would have "limited quantities" and offer "no rainchecks."


People, why not go on line and order it? It will come to you in a few weeks, instead of standing in line after line for weeks.
post #82 of 110
Quote:
Originally Posted by jlandd View Post

But here in the northeast first CompUSA fell and then Circuit City. Best Buy sits now as having the field to itself in some territories, not that it's a great field. In the NYC area, maybe even tri-state, I can't think of a CompUSA kind of place that has popped up in its wake. It's really the Staples/OfficeMax places that have the common computer sections (with office supplies as the rest instead of home electronics) that compete for computer Sunday circular attention.

Naturally, in NYC, J & R and B & H are on another, higher level. But unless BB loses some serious money in deals that have to do with internal investing, I can't see how they can fail too soon. Unless some other big chain with a foothold elsewhere decides to come into the area they're pretty much the only Big Box consumer electronics place here.

I had CompUSA and Circuit City locally too. BB is the last of its breed, and I think that's allowed them to survive so far. I don't know of any major chain competitor of its kind, nothing is as widely spread as BB, other chains maybe cover five states at best. One significant limitation they have is a lot of their offerings, CDs, videos, software and games, are fast falling to internet downloads, and their stock of this type of item currently takes a third of their floor space, they will need to replace that as that revenue stream fades away.
post #83 of 110
I got in line 20 minutes before opening at the Columbia Heights Best Buy in DC. There were 15 people ahead of me, don't know how long they were there. Doors opened and unsurprisingly, the person was clueless, "we don't have any iPads in stock.". WTF! There were a couple people who wanted names. You don't advertise and have absolutely no stock.

If I were Apple I would pull all Apple products from Best Buy and put them in Target exclusively. Where there is a Target there is a Best Buy.

Quote:
Originally Posted by AppleInsider View Post

Though Best Buy advertised that its stores would have iPad 2 stock available for sale on Sunday, numerous customers came away empty handed as availability of Apple's touchscreen tablet remains limited.

A number of readers contacted AppleInsider to express their frustration with Sunday's sale. The big-box retailer made a marketing push with a Sunday flier advertising availability of the iPad 2, though the advertisement noted that stores would have "limited quantities" and offer "no rainchecks."

The company had revealed weeks ago that it was withholding some iPad 2 stock from sale for an upcoming promotion. But at least a handful of stores had no inventory available on Sunday, a fact that was upsetting to some customers.

"Moreover, they didn't even tell us while we were in line that they hadn't gotten a shipment," reader Joel from San Francisco, Calif., said "30 of us waited in line until 10am (I got in line at 9:40am) only to be told that they were out of stock."


He and others were offered the ability to sign up for Best Buy's waiting list, as the company has reenabled its reserve system for this week's promotion. Customers who reserve an iPad 2 will have the device held for no longer than 48 hours for pickup.

AppleInsider reached out to Best Buy on Monday for comment, but has not yet received a response. A leaked memo from the retailer made it clear before Sunday's promotion that the company knew customer interest would exceed available supply.

"Corporate Support Teams know that many stores won't be in the optimal inventory situation or have available units to meet our customers' requests for this ad," it said. "It will be critical that stores have their current reservation(s) worked through and execute any new reservations effectively to take care of as many customers as possible."



In Florida, another reader expressed frustration over the lack of inventory at a Best Buy store in South Miami Beach. Similar to the store in San Francisco, customers in line were not notified before the doors opened if there were any iPad 2 units in stock. Employees reportedly said they were "not supposed to talk about it."

And reader Eric was third in line in Avon, Ohio, where he, too, was not informed before Best Buy store opened for business that there was no iPad 2 stock. In Ohio and Michigan, Best Buy stores advertised that they would have a minimum of three units at each store.

Chris said despite the fact that he was third in line, he was only given an option to reserve an iPad by purchasing a $100 gift card. Best Buy's internal memo to employees said that stores in Ohio and Michigan would "meet the ad minimum" requirement by using the company's internal "Reserve Ticket Process."
post #84 of 110
I'm first on the reservation list for a 64GB black WiFi unit. Been on that list since March 12th. No one knows anything. Seems that the 64GB's are particularly tough to get.

Best Buy claims they are totally at the mercy of Apple. Said the shipments come direct from them, not a BB warehouse. They just show up with no prior notice.

Will definitely order direct from Apple after learning this hard lesson.
post #85 of 110
Quote:
Originally Posted by 1984 View Post

(A) It's wrong because they didn't tell anyone waiting in line that they didn't have any.
(B) Some stores were making people buy $100 gift cards as a condition for reserving one.

1) Best Buy doesn't even know when they are getting iPad 2's in stock. Stores are only aware of it when the UPS truck (sent by Apple) arrives at the store and drops them off. There are times when the trucks will arrive literally 15-30 minutes before the store is set to open.

2) It's called a down payment. It's $100 that you bring back to put towards the price of the iPad, so they are not making you pay more money for the iPad, just making you pay to reserve your right to the iPad itself. What reason would they have to hold an iPad 2 for someone that has no money invested in it?
post #86 of 110
Quote:
Originally Posted by mstone View Post

Wow! They murdered that typeface. That is one ugly ad. Had to be done on Windows. Mac designers don't use Lucida Grande.

Quote:
Originally Posted by Suddenly Newton View Post

OS X should put up a warning if you try to install Lucida Grande on the Mac: "Warning this font sucks, do you really want to proceed?" with the buttons "No" and "Cancel"

http://en.wikipedia.org/wiki/Lucida_Grande
"Lucida Grande is a humanist sans-serif typeface. It is a member of the Lucida family of typefaces designed by Charles Bigelow and Kris Holmes. It is currently used throughout the Mac OS X user interface, as well as in Safari on Windows (versions up to 3.x.x)."

Am I missing something?
post #87 of 110
Quote:
Originally Posted by 1984 View Post

My local Best Buy was doing the magazine subscription thing (Entertainment Weekly) as recently as 6 months ago. There are often employees there goofing off, yelling, swearing with children present. The only decent employees in the store are in the Apple section. They are actually friendly and knowledgable. Head over to the car stereo or gaming sections and I swear there must be a meth lab nearby.

You get what you pay for...everybody wants cheap. so to keep costs low, they cant possibly hire knowledgeable people, who on earth with any reasonable expertise in computer science or electronics, av or any other specialty related to their products would work for $8 an hour?


If you want a great product, find a local specialty shop, you may find someone who has been doing it for years and is knowledgeable professional and passionate, imagine a world where good knowledgeable people care about their customers...well to experience that, don't shop bestbuy...go local...

its more expencive, but you get what you pay for.
You can't quantify how much I don't care -- Bob Kevoian of the Bob and Tom Show.
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You can't quantify how much I don't care -- Bob Kevoian of the Bob and Tom Show.
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post #88 of 110
Quote:
Originally Posted by hittrj01 View Post

1) Best Buy doesn't even know when they are getting iPad 2's in stock. Stores are only aware of it when the UPS truck (sent by Apple) arrives at the store and drops them off. There are times when the trucks will arrive literally 15-30 minutes before the store is set to open.

2) It's called a down payment. It's $100 that you bring back to put towards the price of the iPad, so they are not making you pay more money for the iPad, just making you pay to reserve your right to the iPad itself. What reason would they have to hold an iPad 2 for someone that has no money invested in it?

they said there would be iPads at every store, if, as you assert, they knew that they couldnt know when ipad stock would appear, and they promised it anyway, you make a strong case for bait and switch. And the gift card thing? BBY and their store managers make money based on the numbers of sales of those (just like all retail gift cards), so those rain checks were bonus boosters for management...great move, fraudsters!
You can't quantify how much I don't care -- Bob Kevoian of the Bob and Tom Show.
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You can't quantify how much I don't care -- Bob Kevoian of the Bob and Tom Show.
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post #89 of 110
Quote:
Originally Posted by msimpson View Post

I really get tired about all the whiners who think an iPad2 is going to magically be waiting for them at Best Buy or any retail store. Everyone knows they are in limited supply.

I wouldnt be sure...not everyone eats and breaths this stuff, I can imagine plenty of folks seeing that and thinking "Gee, maybe now I can get an ipad without waiting in line for hours, heck they have been out for weeks now!" It would not be unreasonable to beleive the claims in the ad and make a purchasing decision on that basis.
You can't quantify how much I don't care -- Bob Kevoian of the Bob and Tom Show.
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You can't quantify how much I don't care -- Bob Kevoian of the Bob and Tom Show.
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post #90 of 110
The whole point of advertising a promotion even when you don't have inventory is to drive traffic to the stores. Once they have you inside, they are hoping you will browse and pick up something else.

This iPad promotion was not designed to sell iPads. It was designed to use the suggestion that there might be iPads to bait people into coming to the store, all hot and bothered with cash in hand and ready to spend some money. Once they have you there, it's easy pickings.

It's actually kind of a jerky thing to do, but I am guessing it worked.
post #91 of 110
Quote:
Originally Posted by Wiggin View Post

This is a classic Best Buy ploy. They've been sued by State's Attorney Generals in the past for this type of misleading advertising. But those cases were more about bait-and-switch tactics where they'd try to redirect customers to buy something else instead of the item they saw in the ad. With this there's not really anything to "switch" the customer to. But if they can get customers to sign up on the waiting list, they can maybe prevent them from going someplace else to try and get an iPad.

A small number of states now require retailers to have a minimum number of devices anytime they advertise something as a result of this type of "scam". Too bad it's not a universal requirement everywhere.

This type of whining and complaining is typical of today's fast food mentality society. I want what I want, and I want it right now. Apple probably sold over a million units the first weekend iPad2 was launched. Estimates were that manufacturing output was in the range of 2-3 million units per month. It is now estimated at 3-4 million units per month. Last years demand for a whole new market category product surprised the best of computer analysts. Apple is doing an extraordinary excellent job in working to meet demand. and Best Buy is inventory limited as are all distributors. Potential customers need to be more patient. They will eventually be able to get what they want.

As a past employee of Best Buy (and highly respected I might add) I can assure you this was not a switch and bait ploy. The iPad2 is in such hi demand, no special promotion was needed. The issue was the need to redistribute on hand stocks throughout 1100 stores to met existing backorders. That is just good business sense. With 18 models, inventory control is a real challenge. As it turned out Best Buy actually quit taking pre-buy orders for a while inorder to catch up with backorders. On April 17th, they re-opened their pre-buy reservation process in order to better serve a demanding and seemingly irritable customer demand situation.

This situation is very similar to the Wii that saw huge initial demand and inventories were limited as well. It actually took more than a year to finally catch up with demand. iPad2 is likely to take longer as the demand seems to be even stronger.

Apple marketing was a stroke of genius with the timing and performance improvements that were included in the second generation model launch. It completely caught Motorola and its Xoom product off guard ... as that product was designed to compete with ipad (original). The much higher performance graphics engine caught both Motorola and Samsung Galaxy by surprise... they are back to the drawing boards... especially regarding the gaming community. The fragmentation and operational stability of the Honeycomb OS has resulted in a limited focus by top gamer developers. It's all about wanting to make money developing and selling their games ... the platform of choice is iOS and iPad2 plus future models because of the millions of unit sold and the graphics performance that will enable spectacular gaming experiences. There is no competition even close in the number of sales at this time or within the next year or so.

Time will tell, and the market is young. FWIW.
post #92 of 110
There's an app, FindOne, that will check iPad 2 inventory at Target and Walmart. It's like the web pages, but it allows you to check for multiple models at once. Beats lining up for one.

http://itunes.apple.com/us/app/findone/id430495492?mt=8
post #93 of 110
Quote:
Originally Posted by ae0n3 View Post

http://en.wikipedia.org/wiki/Lucida_Grande
"Lucida Grande is a humanist sans-serif typeface. It is a member of the Lucida family of typefaces designed by Charles Bigelow and Kris Holmes. It is currently used throughout the Mac OS X user interface, as well as in Safari on Windows (versions up to 3.x.x)."

Am I missing something?

Yes, A LIFE.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #94 of 110
Quote:
Originally Posted by TomeOne View Post

First world problems.

Illegal, deceitful and downright scummy retail practices are global problems. F*** Best Buy like I said they should be shut down for this kind of nonsense.
post #95 of 110
Quote:
Originally Posted by madhatter61 View Post

This type of whining and complaining is typical of today's fast food mentality society. I want what I want, and I want it right now.

I've worked in retail for an Apple reseller. The number one thing you do not do is advertise a product and not have a single one in stock, then instead sign up people for pre-orders etc. without the ability to know when it would actually arrive.

The rot sets in when a culture of "retail as usual" permeates all aspects of retail operations like at Best Buy. When Apple products come the rotting husk is exposed for all to see.
post #96 of 110
Quote:
Originally Posted by LA2000 View Post

The whole point of advertising a promotion even when you don't have inventory is to drive traffic to the stores. Once they have you inside, they are hoping you will browse and pick up something else.

This iPad promotion was not designed to sell iPads. It was designed to use the suggestion that there might be iPads to bait people into coming to the store, all hot and bothered with cash in hand and ready to spend some money. Once they have you there, it's easy pickings.

It's actually kind of a jerky thing to do, but I am guessing it worked.

Bingo. Illegal and downright deceitful. But hey, it's retail, what else is new.
post #97 of 110
Quote:
Originally Posted by nvidia2008 View Post

Bingo. Illegal and downright deceitful. But hey, it's retail, what else is new.

I didn’t see the ad but I’d think they are well shielded if they add the typical "At participating stores. While supplies last.”
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #98 of 110
Quote:
Originally Posted by hiker275 View Post

Maybe Apple should have sold the iPad in Australia or the UK first. It is a global economy after all, and Apple is an international company. Who's to say that people in "this country" have the right of first refusal?

Maybe Best Buy should have provided some cheese & crackers to go along with all the whine. \

If you think the situation is any better in Australia or the UK... think again.
http://forums.whirlpool.net.au/forum...t=1666855&p=39
post #99 of 110
Quote:
Originally Posted by nvidia2008 View Post

If you think the situation is any better in Australia or the UK... think again.
http://forums.whirlpool.net.au/forum...t=1666855&p=39

Well Duh .... I guess my sarcasm wasn't obvious enough. Oops. They didn't release it there first, right? The population of the UK is about 20% that of the US, and Australian population about 6% the size of the US. So, if the product was released there and not in the United States, or anyplace else... then there may very well be plenty of stock on hand for the folks in the UK and/or Australia.

Everyone else could just pine away for when it gets released in their home country, 4-5 months later. Then they'd really have something to whine about. Hey, if they delayed the release of the iPad2 until October... well there are those rumors about the iPad3 coming out then.
post #100 of 110
Quote:
Originally Posted by hiker275 View Post

Well Duh .... I guess my sarcasm wasn't obvious enough. Oops. They didn't release it there first, right? The population of the UK is about 20% that of the US, and Australian population about 6% the size of the US. So, if the product was released there and not in the United States, or anyplace else... then there may very well be plenty of stock on hand for the folks in the UK and/or Australia.

Everyone else could just pine away for when it gets released in their home country, 4-5 months later. Then they'd really have something to whine about. Hey, if they delayed the release of the iPad2 until October... well there are those rumors about the iPad3 coming out then.

I really hope you arent being serious.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #101 of 110
Quote:
Originally Posted by solipsism View Post

I really hope you aren’t being serious.

I think we're the ones taking him too seriously...
post #102 of 110
Quote:
Originally Posted by mstone View Post

Wow! They murdered that typeface. That is one ugly ad. Had to be done on Windows. Mac designers don't use Lucida Grande.

Resellers specifically are not supposed to use Myriad Pro (or Apple variants) in the marketing communications for the iPad.

So we have stuff like the Best Buy one which is hideous, a page like this which is conservative: http://www.machines.com.my/ipad.html and something a little strange like this: http://www.epicentreorchard.com/ipad.html).

Toys R Us went with a different font than Best Buy but also something chunky:


A lot of Apple Resellers around the world get away with using Myriad Pro (or Apple variants) anyway:
http://www.nextbyte.com.au/ipad

It's hard for Apple to control... and, should they actually ask you to use a different font? That's how we end up with the Toys R Us and Best Buy iPad fonts which are, er, not that attractive.

Ah, the poisoned chalice that is typography knowledge. Once you learn typography most ads, brochures etc. will bug the hell out of you.
post #103 of 110
As soon as I heard the iPad 2 was coming out I knew I wanted one. But I found it hard to justify the $500 purchase when I have a mortgage, wife, child, etc. I have a few Best Buy gift cards saved up, and got a few more as gifts so I thought to myself, now is the time.

I tried getting on the wait list at my local Best Buy, and they told me they weren't doing that anymore. I saw the for the sale starting this past Sunday, and I waiting in line for over an hour so I would be first in line. I got in to the store, and they told me they were out of stock. Why wouldn't they have told us as we were waiting in line? I asked when they thought they would get more in, and they said they didn't know. They did say however that Apple wasn't giving them any of the 16GB models because it costs them the same to manufacture the higher priced models.

Could Apple really be doing this? Or is Best Buy just bad mouthing Apple?

Either way, I looked online the next day and found out that my local store was again doing a wait list. Why wouldn't they have told me that when I was at the store? I had to go back again just to get on the wait list. And when I did, the kid ringing me up got bored with it and made me go wait in line at another register to finish the transaction.

Bottom line, once I get my iPad and use up my gift cards, Best Buy will never see me as a customer. Online shopping is better anyways.
post #104 of 110
Quote:
Originally Posted by LA2000 View Post

The whole point of advertising a promotion even when you don't have inventory is to drive traffic to the stores. Once they have you inside, they are hoping you will browse and pick up something else.


This was the opposite of that. At the ones I stopped by no one who went for an iPad was getting anything else while they were there. They were asking to see managers and had smoke coming out of their ears. I guarantee that none will ever return to a BB for anything other than an emergency ink cartridge.

I was able to amuse myself for 30 minutes (while waiting for a friend) by continually going over to the display model on 5th Ave and putting this page on it. : )
post #105 of 110
deleted
post #106 of 110
Seems to amazes me everytime I read this forum about whiners not getting an iPad 2 due to lack of inventory. They mostly aways have iPad 2 in stock where I go. Got mine opening day with no wait at 7:40pm while they had 30-40 in stock. 
post #107 of 110
What do you expect from a big box retailer who in the past carried Apple computers, in some select stores by the way, slung them in a dimly lighted area of the store, and if you had a sincere question about the Apple product line the employee would go away possibly never to return, or get that deer in the headlights look on his face, you have a question about what ? Before CompUSA got purchased by a Mexican conglomerate, that drove them to brick and mortar store extinction and led to the closing of the majority of their stores, they too practiced the same procedures as does Besty Buy, carry Apple products put them in the far corner of the store, hire employees who don't have a clue what the difference in a Mac mini and a Mac Pro. Only stock older out of date Apple accessories, keyboards, software that has so much dust on the box that Steve Jobs himself must have packaged the software. Another sign is Wally World carrying Apple products, their people are even possess less knowledge about electronics in their departments, TVs etc. I asked an employee if they had any DVD Light Scribe Discs rather than the printable etc. She went into a total tail spin and went to the computer terminal to search their inventory, in the middle of helping me some mope dressed like he stepped of of a MC Hammer vid came up and broke her train of thought, to search for some recorded DVD, she left giggling, and I left that area of the Wally World, somebody hit the fade me to black button. The other three employees were busy talking on the phone, discussing who got to go on break. Besty Buy is a great place to shop as long as you don't mind listening to music that is played to the threshold of deafness not only on the overall store system, then you walk near the car audio department only to be serenaded by several receivers on the same urban music station.
If you are diligent you would be at the Apple Store when it opens as hundreds of Asians are daily purchasing whatever version of iPad they have on hand in that store. I have a relative who works at an Apple Store and each day we works at the store opening, they are greeted by a stream of Asians, cash in had for iPads. The same is true of in little of lesser known Apple resellers, Computer Advantage, last Sunday I saw to Asians purchase for two iPad 2s each, plop down the cash and exit the store. Of course that totally depleted their inventory in the iPad category.
Besty Buy is a place I go only if I am armed with more knowledge than their employees, which is not hard to accomplish, and I must have the item now, and don't want to spend the extra bucks for overnight or expedited shipping, and want to suffer more hearing loss than I already have suffered. You must realize going in Apple products are not their strong suit no matter whether or not its happens to be iPads. They sell middle of the road Windows computer products for the most part.
post #108 of 110
Why use 1950 methods to by a 2011 product.

I have bought and RECIEVED 3 iPad 2's in the last 30 days. : )

I just ordered them online. I'll give you 3 reasons why I ordered on line 3 iPAD 2's

Some people just need something to complain about. By the way 2 were gifts to others.
post #109 of 110
(Ah never mind)
post #110 of 110
Quote:
Originally Posted by MacDevil View Post

Yep this happened to me yesterday. I was second in line at my local store. At 9:55 a rep came out and told us they had no iPads in stock. He did allow everyone in line to reserve an iPad for pickup when the next shipment arrives. Hopefully that will be quicker than the 2-3 week wait on Apple's store. Still a bit of a low blow from Best Buy.

I was wondering if you ever got your ipad?
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