Originally Posted by Renee12
I had already created new identities when trying to fix the problem a few days ago and to be honest am not sure which one is the original and which are my attempts to sync the files again.
If you go into list view on the folder where your identites are and right-click the bar where it says modification date, it will let you add creation date. The earliest creation date should be your original identity. It should also be the largest folder so while in list view, you can also go to the Finder view menu > show view options and select calculate all sizes.
Originally Posted by Renee12
I have now moved the outlook files to a separate folder on my desktop and tried to import them this way via File & Import within Outlook however all the files are greyed out and I am unable to select them.
There are a couple of ways to rebuild this. When you dragged all of the emails out of All My Files, that should have been just the email header files. Close down Outlook first and try the following on the original identity you should have found earlier.
Inside your identity folder, there is a Data Records folder and inside that there are folders called Message Sources and Messages.
Message Sources has the email contents, Messages has the headers.
The folder structures in both of these Message folders should still exist and they should have the same groups of folders inside them.
Look at where the files are inside the Message Sources folder and if you find a file named say x27_137.olk14MsgSource (Microsoft has the friendliest naming conventions), the corresponding header to that should be x00_138.olk14Message (they increment the number before the extension for the header - usualy by 1 but sometimes more. It's the next closest number that matches) and it should be in the Messages folder in the same folder group.
Message Sources > 0T > 0B > 0M > 0K > x27_137.olk14MsgSource
Messages > 0T > 0B > 0M > 0K > x00_138.olk14Message
If you have a load of these olk14Message files, it might take a while to do this but hopefully there won't be too many subfolders so you can drag batches of headers into the right folders at a time as they should be numbered sequentially.
Once all the files are in the right place, you should be able to move all the old identity folders out of the way and rename the original identity folder to Main Identity. If everything is ok, Outlook should ask you to pick an identity and open it without an error. If it still does, cancel and check the folders for any mismatches. If you can't see anything, try rebuilding.
If it still has a problem, the alternative route is to start a new identity and rename the files in Message Sources to have a .eml extension and then drag them into a folder in the Outlook sidebar. I would say this is a last resort though because this won't distinguish between sent/received emails and would also be quite time consuming. Putting the header files back will actually rebuild the identity.