Originally Posted by greg30127
Steve Jobs has probably done more to tarnish Apple's reputation than any number of MobileMe programmers did.
1) When a number of iBook G3 units had bad logic boards and he knew about it, the tech reps were instructed to tell people calling in that they had not heard of it. They charged loyal customers $350 for the repairs until a then-popular cable show called "The Screen Savers" broke the story of just how many of the laptops had the problem. Apple then offered refunds to those who paid and offered free repairs from them on ... again... AFTER being called out on it on a TV show.
2) iPod batteries that were defective and ignored by Apple/Jobs until lawsuits were filed that might damage sales.
3) Nano batteries that did the same on a previous generation, again ignored by Jobs, until lawsuits were filed.
4) More than once issue with Powerbook batteries, known and ignored by Jobs until there were damages and lawsuits filed.
5) Shall we yet again discuss Steve Jobs telling iPhone 4 users to simply "Not hold the phone that way!", when they had reception issues??
Sorry - sounds to me like Mr. Jobs is doing a FINE job of hurting Apple's reputation little by little, without any help from the old MobileMe team.
1a) Surely you understand that there is a time frame between the knowing of an issue and its resolution. I have no idea if that time frame was excessive but your comment doesnt support any evidence that it was, but simply states what was obvious fact for a given time frame.
1b) Since this logic board issue also affected some iBook G4 models The faulty logic boards also affected some iBook G4 models it seems to me the design/production issue could have eluded Apple for awhile.
1c) Considering that the iBook G3 goes back 8-10 years the harming of Apples rep would be minor compared to todays Apple with dominate mindshare. Note in 2003 Apple wasnt eve selling a million Macs a quarter.
1d) Ive never even heard of Screen Savers and have been using Macs long before the iBook was an Apple brand.
2a) iPods did sell in excessively higher numbers than iBooks and therefore more of an issue and concern for consumers but arent we still talking about the 1st and 2nd generation iPods from 2004 and earlier. I wonder how many of those affected consumers said Ill never buy another Apple product again and actually havent with so many advances in technology.
2b) The number of products with bad Lithium batteries is astounding. Batteries may not have moving parts but they are active, and can and do fail.
3) I dont recollect any iPod Nano battery recall or replacement settlement. Lawsuits against corps. with deep pockets are filed all the time and usually long before any company knows of an issue or can assess an issue. Note the latest issue with the tracking and the lawsuits filed immediately.
4) See #3.
5a) He never said that
to users and they held an event to address the perceived issue. Apple and Jobs did show how you can attenuate the single of other phones with your hands.
5b) The antenna-gate issue probably affected Apples reputation more than all the other niggling points you make but to what extent? They gave away free Bumpers for a couple months but didnt issue a recall and didnt remove the external antenna and has increased their sales each quarter since that announcement. They are the worlds most profitable handset vendor *and by a large margin, at that *so any boost to Android-based vendors, RiM, et al. would pale in comparison.
PS: Its odd that you personally blame Jobs for technical issues that he wasnt directly responsible for except when it comes to MobileMe. Jobs is Apples CEO (still is!) so if the company falters, even if the issue is from a 3rd-party its still on Jobs as the head of the company.
PPS: You left out the iPad 2 light leak issue which isnt as large as "antenna-gate but still more widespread and known than any of the other issues you mention.
PPPS: Did you know that all CE is prone to potential issues because its mass produced consumer electronics that literally has dozens of companies involved in its creation? You can only feasibly sample only so many units. One of the things that people seems to like about Apple is their no hassle returns and replacements. They dont even have a restocking fee anymore. Id say that Apples rep is far exceeding their competition.