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Apple's 'Retail 2.0' overhaul launches first in Australia - Page 4

post #121 of 159
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #122 of 159
Quote:
Originally Posted by jfanning View Post

World wide? They have stores in 11 countries (with 72% in the US), I don't think that really equates to world wide.

They have stores in almost every continent around the world so yes, I would say it does equate to world wide.
post #123 of 159
Quote:
Originally Posted by Scaramanga89 View Post

What a total fucking non-event.

post #124 of 159
Quote:
Originally Posted by Apple ][ View Post

It would be nice if you could order something online from Apple and pay for it, and then instantly go to the store and the item would be waiting for you to get picked up. You would be in and out of the store in literally a minute or two. Like I said, this new retail update with these iPads everywhere is probably nice for beginners and clueless people, but it doesn't make the Apple stores any better for people who already know what they want.

GOOD NEWS, EVERYBODY!


Followed up by an email confirming your in store reservation.

(Click for full size image)

The downside to this easy reservation process is that it currently only requires your iTunes account info with no payment hold required. I can see this potentially getting abused even though the hold date is only for one day.

I know you wrote “and pay for it [online]” but you’d still need to have the card you use online and an ID to validate the pickup so this is as good as you’re going to get.


edit: They have a browser-based reservation system I can’t seem to find from retail store pages. Here is the link: https://reserve.apple.com/WebObjects...=en&country=US
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #125 of 159
Quote:
Originally Posted by solipsism View Post

GOOD NEWS, EVERYBODY!

The downside to this easy reservation process is that it currently only requires your iTunes account info with no payment hold required. I can see this potentially getting abused even though the hold date is only for one day.

I am going to skip the iP42G model and wait for the iP 42GS -- I just hope I won't be too old to use it!

At the keynote, Steve had me at the word "vaporize" and my GF says that the competition's BrainVoid 3.14159 Baba Ghanoush OS won't be able to implement this feature for another 7 years.
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post #126 of 159
has anybody calculated how many iPads signs apple started using today?

also, i'm pretty sure that theses ipad signs don't have a battery, it would just be a waste of money
post #127 of 159
Quote:
Originally Posted by bettieblue View Post

Yep I am sitting in the circle but I am just watching the jerk fest.

I think this is nothing but advertising for the iPad and a way to track EVERYTHING you look at in the store. The paper before was not doing a great job at that. Good move on Apple's part but NOT a big deal at all.

*sploosh* I think you've got something on your face.
post #128 of 159
Quote:
Originally Posted by jonnyinscotland View Post

They have stores in almost every continent around the world so yes, I would say it does equate to world wide.

You have a very small definition of world wide then, 11 countries is world wide to you?

Around the world maybe, world wide, not quite...
post #129 of 159
Quote:
Originally Posted by jfanning View Post

You have a very small definition of world wide then, 11 countries is world wide to you?

Around the world maybe, world wide, not quite...

As the OP of that term. I suppose you could use: "Spanning the Globe" or "Girding the Earth" or "Across the Planet" or even "From the Four Corners of the World"...

... or just ask Apple where their stores are located...

Apple Retail Store - Over 300 stores worldwide
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post #130 of 159
Quote:
Originally Posted by Dick Applebaum View Post

As the OP of that term. I suppose you could use: "Spanning the Globe" or "Girding the Earth" or "Across the Planet" or even "From the Four Corners of the World"...

... or just ask Apple where their stores are located...

Apple Retail Store - Over 300 stores worldwide

Yes, they are world wide, unless you happen to go to one of the 180 odd countries that don't have an Apple store in them.
post #131 of 159
Quote:
Originally Posted by shacklebolt View Post

has anybody calculated how many iPads signs apple started using today?

also, i'm pretty sure that theses ipad signs don't have a battery, it would just be a waste of money

I would guess something like:

300 plus stores x average(50 + 10 spares) == 18,000.

I suspect these are production iPads with certain thngs crippled by software -- too expensive to make a special production run of a different configuration.

So I suspect they do have a battery. According to this, they use a special connector that is cleverly hidden in the bright lights and strategically-placed reflective paint in the lucite surrounding.




Quote:
The iPad is elegantly sealed inside its stand, charged using a nifty almost-invisible dock connector ribbon and half-mirrored sides to mask the wires.

Apple takes the wraps off new retail efforts
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post #132 of 159
Quote:
Originally Posted by jfanning View Post

Yes, they are world wide, unless you happen to go to one of the 180 odd countries that don't have an Apple store in them.

...or even to parts of countries (containing Apple Stores) -- no Apple Store in Jungfraujoch, Northwest Tterritories. Ronda, Santa Fe...

I suspect my distinction and nit-picking are as ridiculous as yours
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post #133 of 159
This may appear to be a harsh way to look at things -- but that's reality. The businessman is pressured to run his business as efficiently as possible to keep the prices low to its customers -- just to meet competition.[/QUOTE]

And they will be selling all these cool toys to who, once they join the hordes of other unemployed folks?

Skip
post #134 of 159
Quote:
Originally Posted by jfanning View Post

You have a very small definition of world wide then, 11 countries is world wide to you?

Around the world maybe, world wide, not quite...

Around the world is perhaps a better term, but indeed what I was meaning when I said world wide.

Thinking about it I wouldn't say city wide or country wide if there was only one location in said city/country with a store. Consider my definition of world wide reevaluated.
post #135 of 159
Quote:
Originally Posted by ncee View Post

Quote:
This may appear to be a harsh way to look at things -- but that's reality. The businessman is pressured to run his business as efficiently as possible to keep the prices low to its customers -- just to meet competition.

And they will be selling all these cool toys to who, once they join the hordes of other unemployed folks?
Skip

Part of Apple's obligation to its shareholders, employees and customers alike -- is to efficiently deliver quality products and services -- to make a profit.

Without a profit, Apple would cease to exist -- and no one would be "selling all these cool toys" to anyone.
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post #136 of 159
I can’ believe people are entertaining jfanning’s typical misunderstand of the English language. Next he’ll argue that air isn’t worldwide because the definition is "extending or reaching throughout the world” and there is no air inside the world. Or that McDonalds isn’t a worldwide company because they are only on 6 continents and in only 2/3 of the world’s countries. :roll eyes:

The bottom line is that all Apple Stores throughout the world, hence worldwide, were overhauled on the same day. Easy peezy lemon squeezy. Now can we ignore the trolls and get back to our regularly scheduled programme?
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #137 of 159
Quote:
Originally Posted by solipsism View Post

I can believe people are entertaining jfannings typical misunderstand of the English language. Next hell argue that air isnt worldwide because the definition is "extending or reaching throughout the world and there is no air inside the world. :roll eyes:

The bottom line is that all Apple Stores throughout the world, hence worldwide, were overhauled on the same day. Easy peezy lemon squeezy. Now can we ignore the trolls and get back to our regularly scheduled programme?

Sorry... I usually ignore these posts!

But after a while, the incessant and juvenile ankle-biting wears thin.
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post #138 of 159
Quote:
Originally Posted by Dick Applebaum View Post

Sorry... I usually ignore these posts!

But after a while, the incessant and juvenile ankle-biting wears thin.

Have you checked out the new Apple Store app? Its pretty slick all around. I tried their original version and found it ultimately useless to have on my phone. I had even deleted it from iTunes.

But this new one even goes so far as to have the Apple Stores image and name appear on your phone when they are ready for you with a message for them to meet you at the door. I cant think of another business that is offering anything as slick.

edit: Might as well just post a pic to show you.

http://itunes.apple.com/us/app/apple...375380948?mt=8
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #139 of 159
You know what would've been nice in addition to this new way to get customer money and make more money and money and money and money (thinly veiled as improved customer experience)... to "celebrate" a 10th anniversary? Oh, I don't know maybe something like most companies do - offer some type of 24 or 48 hour discount of 10-20% to help people save a few bucks and drive in more store traffic. That way Apple makes more money, gets positive press, and the customer saves -- win-win. This is a lot to do about very little IMO, not mch of a anniversary "celebration."
post #140 of 159
Quote:
Originally Posted by mesomorphicman View Post

You know what would've been nice in addition to this new way to get customer money and make more money and money and money and money (thinly veiled as improved customer experience)... to "celebrate" a 10th anniversary? Oh, I don't know maybe something like most companies do - offer some type of 24 or 48 hour discount of 10-20% to help people save a few bucks and drive in more store traffic. That way Apple makes more money, gets positive press, and the customer saves -- win-win. This is a lot to do about very little IMO, not mch of a anniversary "celebration."

1) If they already have the highest trafficked and most profitable stores per square feet in retail does getting more foot traffic really help?

2) What does 10-20% off Apples profit help their profit if they are already selling at maximum capacity at their current prices?

3) Why dont you like the new queueing feature for servicing customers faster, more efficiently and in a more orderly fashion?


PS: The Back To School sales will come soon enough.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #141 of 159
Quote:
Originally Posted by mesomorphicman View Post

You know what would've been nice in addition to this new way to get customer money and make more money and money and money and money (thinly veiled as improved customer experience)... to "celebrate" a 10th anniversary? Oh, I don't know maybe something like most companies do - offer some type of 24 or 48 hour discount of 10-20% to help people save a few bucks and drive in more store traffic. That way Apple makes more money, gets positive press, and the customer saves -- win-win. This is a lot to do about very little IMO, not mch of a anniversary "celebration."

I agree to some extent.

But when you think about it, this was a fairly major change in the way these stores were being run -- for the managers, employees and the customers.

From that perspective, you want to introduce the new procedures as seamlessly as possible-- to get some experience under your belt(s).

Had Apple offered some special sale, the crowds would have been even bigger (and more competitive) adding ot the general chaos.

Consider: a customer waiting at a kioskelle for an Apple employee to help answer a few questions -- and all the Apple employees are busy with customers purchasing sale items -- I suspect the customer at the kioskelle would be pissed -- I know I would.


Once Apple has refined the new operation, they can do a special sale anytime -- and, likely, do a better job of serving all customer's needs, than with the old setup.

I suspect about 75-100 people per store (or ~=30,000 people) had to be trained and put into practice (experience) the new procedures.

I expect they watched, got feedback, and learned a lot --and will refine the procedures accordingly.
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post #142 of 159
Observations:

- the amount of product info you can access on the iPads is very limited. much less than product info on the Apple website. no specs, etc. that was disappointing.

- somehow the iPad touchscreen works through a layer of lucite on top of it. how does that work?

- i didn't use the Call Staff button, but that is a welcome addition.

- Apple needs to install hand sanitizers at every table. seriously. this is a great way to spread colds, flu, etc.

- it's all a great iPad demo of course. marketing. will help sell more iPads.

otherwise things looked the same. what Apple really needs most are bigger stores - many of the early ones are way too small and crowded - and a separate area for business customers who need to have extended conversations and demos of software like FileMaker etc.
post #143 of 159
Quote:
Originally Posted by Alfiejr View Post

- somehow the iPad touchscreen works through a layer of lucite on top of it. how does that work?

Apple's screens are capacitive. Keep it thin enough and you still have enough to make it work. It is possible to make touch inputs without actually touching the screen. It's also possible they might have upped the gain slightly to make it more sensitive.

Quote:
- Apple needs to install hand sanitizers at every table. seriously. this is a great way to spread colds, flu, etc.

Already been discussed. If iPads are so bad hygienically, then why haven't people complained about keyboards on public demo computers? The iPad adds nothing to the dynamic, except to make it easier to clean. The iPad screens can be wiped, crevices in keyboards can't be wiped so easily. There hasn't been an epidemic tied to public keyboards that I've heard about, touch screens should make it less of an issue, not more.
post #144 of 159
Quote:
Originally Posted by Alfiejr View Post

Observations:

- the amount of product info you can access on the iPads is very limited. much less than product info on the Apple website. no specs, etc. that was disappointing.

I thought I read somewhere that you could compare specs on different models of the machine featured on the kioskelle.

Also, we're seeing only the initial rollout of this system. It is not too far-fetched that in the future, you'll be able configure, order, purchase, arrange for pickup, schedule a Genius appointment, etc. on the same kioskelle.

All the while, the customers become more familiar and comfortable "shopping-in-place" in this efficient way.

Quote:
- somehow the iPad touchscreen works through a layer of lucite on top of it. how does that work?

- i didn't use the Call Staff button, but that is a welcome addition.

- Apple needs to install hand sanitizers at every table. seriously. this is a great way to spread colds, flu, etc.

- it's all a great iPad demo of course. marketing. will help sell more iPads.

otherwise things looked the same. what Apple really needs most are bigger stores - many of the early ones are way too small and crowded - and a separate area for business customers who need to have extended conversations and demos of software like FileMaker etc.

A friend once worked for Simpson's Department store in Canada. Customers would stand at the counter and order from a catalog (using punched cards). The packet of cards was sent to the warehouse where the order was picked by stock-pickers on roller-skates.

When the customer went to the delivery area his order was loaded into the car.

Just imagine how this might work for CostCo or IKEA.

In the 1980's we installed networked Apple ][ computers in the first BullWinkles in Santa Clara -- a family pizza arcade restaurant. There were computers at the counter and in the kitchen. The system greatly simplified ordering, increased accuracy, reduced costs and sped up the ordering process.

Bullwinkle's Restaurant


Today, restaurants could place a kioskelle (or several) at each table and display menu items and allow the customer to place his order (then let the kids play or the parents surf).

There are just so many possibilities of this "direct shopping in place" solution -- some problems sure, but those will be worked out!
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post #145 of 159
Quote:
Originally Posted by JeffDM View Post

Already been discussed. If iPads are so bad hygienically, then why haven't people complained about keyboards on public demo computers? The iPad adds nothing to the dynamic, except to make it easier to clean. The iPad screens can be wiped, crevices in keyboards can't be wiped so easily. There hasn't been an epidemic tied to public keyboards that I've heard about, touch screens should make it less of an issue, not more.

well, ignoring the problem is not a good answer. i've no doubt that bank teller and gas station touch controls are prime vectors too for spreading illnesses that are typically gotten via hand to nose/mouth contact. like colds and flu. it's not an epidemic, i didn't say that. it is just how those diseases are most often transmitted.

i don't know how often the display screens are wiped by staff. i bet they use a sanitizer wipe tho.
post #146 of 159
Quote:
Originally Posted by cycomiko View Post

who needs to use tablets for this when multiple businesses have been using touchscreen based PC's for this?

iPads are cheaper? Duh!

And cost aside, touchscreen PCs are lipstick on a pig. There's a rason the iPad i blowing past their sales easily.
post #147 of 159
Quote:
Originally Posted by solipsism View Post

This has been a pet peeve with me about Mac OS since day one. It would be great to be able to lock the Dock items from being removed by dragging as I find this to be a common issue with less effective computer users.

That isn't something you can lock down with parental controls? If not I'm sure you can with the enterprise managements settings...
post #148 of 159
Quote:
Originally Posted by plankton View Post

Seems like secrecy paranoia gone completely over the top to me.
Weird.

I dunno - with crap like Microsoft stores showing up next door and across the hall from 'm I don't blame Apple for being little paranoid.
post #149 of 159
Quote:
Originally Posted by Dick Applebaum View Post

I suspect my distinction and nit-picking are as ridiculous as yours

I don't know, some people are real specialists...
post #150 of 159
Quote:
Originally Posted by Dick Applebaum View Post

Today, restaurants could place a kioskelle (or several) at each table and display menu items and allow the customer to place his order (then let the kids play or the parents surf).

Sheets gas stations on the East coast do this. They have a touchscreen kiosk you can customize your sandwich any way you want. You can even enter special instructions, but the default options and modifiers they provide are pretty extensive. To finalize your order you enter your name, it prints a stub receipt and you can finish your shopping, pumping gas or whatever and pay. When your sandwich is done, they call your name.

Simple, fast and efficient - and a written record of what you ordered if they make it wrong. Not that I have ever had them screw up or see them hassle or question anyone who complained.

And much better than Subway - cheeper too! Yup, I'm a fan
post #151 of 159
Quote:
Originally Posted by solipsism View Post

There are plenty of touch screens that have been in use for decades but that doesnt mean they offer the same experience. If youre doing a lot of tapping a vertically placed display isnt going to work out well. Plus, I seem to recall the touch screens in retail have been very poorly made resistive, not capacitive.

And what about the software? I can see a furniture store have iPads in use so they can show customers options and prices whilst sitting on the furniture they are considering buying instead of having to go to some other part of the store. How about a car dealership? I dont think HP Touchsmart works well for customer roaming a lot full or cars or test drive.

Other stores could check to see items in stock or at others locations. I bet one of these iPads in a proper kiosk stand would be a lot cheaper than an HP Touchsmart or the computer terminals used in bookstores.

And lets not forget the human touch with employees with these mobile devices instead of the customer seeking out the kiosk. I can see a need for both in all sorts of environments.


None of which has anything to do with the origonal comment, but rahter an attempt at showing how apple is innovative by doing what others have done in the past.
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post #152 of 159
Quote:
Originally Posted by DocNo42 View Post

iPads are cheaper? Duh!

And cost aside, touchscreen PCs are lipstick on a pig. There's a rason the iPad i blowing past their sales easily.

iPads are cheaper? Duh!
Household: MacBook, iPad 16gb wifi, iPad 64gb wifi, iPad Mini 32gb, coming iPhone 5S, iPhone 4S 32gb, iPhone 32gb, iPod Touch 4th gen x1, iPod nano 16gb gen 5 x2, iPod nano gen 3 8gb, iPod classic...
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post #153 of 159
Quote:
Originally Posted by solipsism View Post

I can’ believe people are entertaining jfanning’s typical misunderstand of the English language. Next he’ll argue that air isn’t worldwide because the definition is "extending or reaching throughout the world” and there is no air inside the world. Or that McDonalds isn’t a worldwide company because they are only on 6 continents and in only 2/3 of the world’s countries. :roll eyes:

The bottom line is that all Apple Stores throughout the world, hence worldwide, were overhauled on the same day. Easy peezy lemon squeezy. Now can we ignore the trolls and get back to our regularly scheduled programme?

Are you 12?

lets try the english language via merriam-webster

Definition of WORLDWIDE
: extended throughout or involving the entire world

Apple stores are around the world in a variety of countries, but no no stretch of the imagination 'worldwide'
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post #154 of 159
Quote:
Originally Posted by cycomiko View Post

Are you 12?

lets try the english language via merriam-webster

Definition of WORLDWIDE
: extended throughout or involving the entire world

Apple stores are around the world in a variety of countries, but no no stretch of the imagination 'worldwide'

what a petty, small jibe.

this is a web forum for heavensake, not a test in precision grammar. the word worldwide is used often in the general way that solipism did. you don't like it, too bad.
post #155 of 159
Quote:
Originally Posted by solipsism View Post

I can’ believe people are entertaining jfanning’s typical misunderstand of the English language. Next he’ll argue that air isn’t worldwide because the definition is "extending or reaching throughout the world” and there is no air inside the world. Or that McDonalds isn’t a worldwide company because they are only on 6 continents and in only 2/3 of the world’s countries. :roll eyes:

The bottom line is that all Apple Stores throughout the world, hence worldwide, were overhauled on the same day. Easy peezy lemon squeezy. Now can we ignore the trolls and get back to our regularly scheduled programme?

More of your constant lies I see, much like your promise to ignore me. Grow some balls, you are wrong again, get over it, please start ignoring me, your constant lies in this matter are getting rather sickening

And they only have around 300 stores, wow, that must have been hard for them to manage...
post #156 of 159
Quote:
Originally Posted by cycomiko View Post

Are you 12?

I believe he is.

Quote:
Originally Posted by cycomiko View Post

Definition of WORLDWIDE
: extended throughout or involving the entire world

Apple stores are around the world in a variety of countries, but no no stretch of the imagination 'worldwide'


Extending throughout? Involving the entire world? Exactly. I would agree with his point, if he was willing to ignore the 95% of the world that doesn't have an Apple store (Geography mustn't be his top subject in primary school). He would try and argue that green was blue to try and counter anything I say.
post #157 of 159
Quote:
Originally Posted by Alfiejr View Post

what a petty, small jibe.

this is a web forum for heavensake, not a test in precision grammar. the word worldwide is used often in the general way that solipism did. you don't like it, too bad.

So, it is okay to say something wrong, as long as you do it on a web forum?
post #158 of 159
Quote:
Originally Posted by Dick Applebaum View Post

I thought I read somewhere that you could compare specs on different models of the machine featured on the kioskelle.

Also, we're seeing only the initial rollout of this system. It is not too far-fetched that in the future, you'll be able configure, order, purchase, arrange for pickup, schedule a Genius appointment, etc. on the same kioskelle.

All the while, the customers become more familiar and comfortable "shopping-in-place" in this efficient way.



A friend once worked for Simpson's Department store in Canada. Customers would stand at the counter and order from a catalog (using punched cards). The packet of cards was sent to the warehouse where the order was picked by stock-pickers on roller-skates.

When the customer went to the delivery area his order was loaded into the car.

Just imagine how this might work for CostCo or IKEA.

In the 1980's we installed networked Apple ][ computers in the first BullWinkles in Santa Clara -- a family pizza arcade restaurant. There were computers at the counter and in the kitchen. The system greatly simplified ordering, increased accuracy, reduced costs and sped up the ordering process.

Bullwinkle's Restaurant


Today, restaurants could place a kioskelle (or several) at each table and display menu items and allow the customer to place his order (then let the kids play or the parents surf).

There are just so many possibilities of this "direct shopping in place" solution -- some problems sure, but those will be worked out!

Argos in the UK is like this. You go to the catalogue, look up what you want and check if it is stock, and then write your order number on a card and take it to the pay desk. Then you sit and wait while the stock is picked. Alternatively you can go straight up to a freestanding unit with a touch screen and browse the catalogue and order at the same time. I believe they are now replacing some catalogues instore with touch screens so you can browse a virtual catalouge. This of course has many benefits for the retailer cost wise.

Also just came across this about McDonald's rolling out touchscreen POS terminals the customer can use to order.
post #159 of 159
Quote:
Originally Posted by Alfiejr View Post

what a petty, small jibe.

looking at the quality of his other posts, I'm not surprised
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