Originally Posted by solipsism
I don't understand the complaining a sale previously agreed that people were happy about. Even ignoring the extended utility being offered the sale would have been completed and utilized before today. I understand that the iPhone 3GS is only $49 from AT&T yet I paid $199 out of pocket. I'm not beating down AT&T and Apple's door demanding the difference in return.
1) No one paid $100 at the MobileMe site yesterday.
2) Hasn't it been over a month since MobileMe signup has been stopped and sold, at least by Apple.
3) Apple offers returns with no restocking fees for HW so would it seems feasible to me that if you have a (MobileMe or .Mac) that was oddly purchased from a 3rd-party recently you'll get a refund. However, I know I bought and used .Mac serials long after MobileMe came about so they will have to sort about potential abuse hence my mention of "purchased recently."
In 33 years (July) of dealing with Apple, I have found them to be fair and reasonable -- one of the reasons I continue to buy their products and invest in their stock
Discontinuing a product or service is difficult! Apple realizes this! They bend over backwards to try to satisfy the majority of users with a formal, published policy -- that's, as it should be, IMO.
But they do realize that they (Apple) do not have all the answers -- especially on the day they announce the policy.
That's what the extended time period is for -- for you
to figure out what you need
to have done so that you are treated fairly
-- to your satisfaction.
Once you have had the time to review and consider all the options (of the old and new services), you may decide that you have been treated fairly.
If not, contact Apple Support through the normal channels and present your case in a reasoned and mature fashion.
If you are still not satisfied, then Contact Customer Relations at Apple Headquarters.
As I said, every legitimate issue I've had with Apple has been resolved to my satisfaction.