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Sprint posts massive subscriber exodus in failing to compete with iPhone - Page 2

post #41 of 60
They suck!!!! ah hahaha they ssssuuuuuuuukkkkkkkaaaaaaaa!!!!!! Enough said. May your day be pleasant and happy.

Quote:
Originally Posted by TBell View Post

You do understand people can tell you a story like that about every carrier, but that doesn't mean its the norm. Moreover, there are plenty of people happy on Sprint. Currently, it has been rated the most improved carrier, and gets strong customer service marks. Not sure why'd you want it to close, as opposed to reform itself to give people more options.

I have an AT&T story. I heard AT&T advertise high speed DSL in my area for $19.99 a month for a year. This ad was on the radio. I then saw a commercial advertising the same thing while watching the TV show House. I was interested. So, I go to AT&T's website, and saw the same pricing listed there as a special. So, the website makes you type in your address to verify it is available in your area, which the website based on my address concluded it was and I proceeded to sign myself up for the offer. AT&T send me a confirmation of my order being accepted.

Two days later I received the router. A day or two later, a service guy visits to turn on the service. It doesn't work so, so I call customer service. I was bounced around to numerous people, each time having to re-explain my story. Apparently, AT&T couldn't figure out what department I should be speaking with because it couldn't find confirmation of my order despite being billed, the service guy coming out, and receiving the router.

After figuring out I did in fact place an order and service was turned on, I eventually was put through to the tech guys who couldn't figure out why the Internet wasn't working. The guy I was talking to promised to get back with me, which he never did. A week later I was still without Internet. The second week after my service was supposedly connected, I contacted several customer service representatives who each told me they will get back to me when they figured out the source of the problem.

At the end of the second week, after an hour on the phone, I finally found a customer service person who spend some time searching the records who then tells me the service was cancelled by AT&T the same day it was turned on. I asked why the service was shut off, and why I wasn't told. The representative explained that the $19.99 pricing wasn't available in my area. I directed the representative to the website that clearly established that it was advertised as available in my area, and that AT&T accepted my order. The very nice person told me the advertising was incorrect, and he couldn't honor the advertised price despite it being AT&T's error.

The third week, I made it up to a supervisor who promised me he'd take care of me and compensate me for the error. He promised to give me a free box, which I was originally going to have to pay for. I thought cool. He then told me he credited my account, and he needed to put me through to another person who'd get some basic information from me and turn the service back on. This new person took my information, said the service was scheduled to be turned back on the next day, and the price would be $42 a month. I explained to the lady I was supposed to be signed up for the $19.99 plan, to which she said that wasn't available in my area. At that point, I asked for AT&T's legal department.

I called the legal department and left a message. A few days went by without a response. I then made a complaint to the State's Attorney General's Office alleging AT&T was violating consumer protection laws by not honoring a price it clearly advertised. Meanwhile I called AT&T's legal Department again and managed to get an actual AT&T legal representative on the phone. This was about four week after I ordered the service and was billed. I explain to the lawyer my story and told him that when AT&T advertised the $19.99 offer, and I accepted it, AT&T and I had a contract. By not honoring the price, AT&T was breaching the contract. I explained that I planned on filing a Class Action lawsuit based on this clear attempt to engage in illegal bait and switching. The guy told me AT&T would honor the price and have the service turned on that week.

So after my service was working for a week, I get a call from some other person at AT&T who left me a message saying AT&T received an inquiry from the Attorney General's Office and AT&T wants to address my complaint. I called the person up and left a message explaining the issue was already corrected. That person calls me back and leaves a message saying the plan was changed from a $42 plan to a $26 plan (mind you this was after the AT&T legal representative corrected the matter to reflect the $19.99 offer). A week later, I get AT&T to correct that.

Now you might wonder why I spend so much effort dealing with this horrible company. Well, in my area I have two choices for high speed Internet. Comcast for cable, and AT&T for DSL. I changed to AT&T because I had a dispute with Comcast where it promised to send somebody out to fix my Internet, but the person would never show. This happened three times in a row. Further, I couldn't get Comcast to bury its cables it had wrapped around my trees. I was so upset at Comcast, I had it remove the cable from my property.

I am sure my experience isn't representative of the company as a whole, but that is my point.
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post #42 of 60
Butttttt!!!!. They sold my friend a service that didn't exist in the area he lived in!!!


Quote:
Originally Posted by Macintosh_Next View Post

Sprint not being reliable? Every carrier had dead spots and horrible service somewhere in the US. Go out to Walland, TN with your awesome iPhone and get no signal with Verizon or ATT. My Sprint HTC Arrive I not only can make calls but get on the web -- NO ROAMING. And Walland, TN is in the middle of no where. Google "BlackBerry Farm" and you can see some good pictures. However, I know somewhere in the US Sprint has no signal and Verizon or ATT do. That is normal. I can tell you I have trouble getting good signal in brick buildings (well, I did with my dumb phone Samsung Upstage in 2007/2008). And my ATT and Verizon friends, no problem. However I am still a happy Sprint customer because Sprint is mostly reliable in my city I now live, and even in my apartment -- which is all brick too, just like my old dorm room -- and I get great signal. So it's just a matter of where you are. http://www.pcworld.com/article/16739...ife_of_3g.html <-- And PCMag.com backs me up by saying Sprint has an up time of 90% while Verizon 89% and ATT 69%. Sprint is the slowest, but then again I would rather have signal and wait an extra ten seconds then not to have service at all.



Sprint doesn't really have a problem with texting, in general. However, there was an outage recently where texts would come sporadically from other carriers. However, a quick Google search finds ATT has similar issues (http://forums.att.com/t5/HTC/Texting...s/td-p/1445490) and another Google search finds multiple people complaining of texting issues with Verizon. It happens, the only difference is it has taken a while for Sprint to fix the issue -- because it was not every device, only some. I never had that problem people reported.
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post #43 of 60
Quote:
Originally Posted by tylerk36 View Post

Butttttt!!!!. They sold my friend a service that didn't exist in the area he lived in!!!

Unfortunately that's not a problem exclusive to Sprint. I know people who said similar things about ATT and I am Sure Verizon has done that, too. Salsmen over the phone only know what their computer tells them, and coverage maps can be deceiving.
post #44 of 60
What happened with 4G WiMax? I still don't understand the problem.

What's happening with WiMax in the US? Being abandoned for LTE? Why exactly?

iPhone can't be the only reason Sprint is seeing a "massive subscriber exodus".
post #45 of 60
Quote:
Originally Posted by nvidia2008 View Post

What happened with 4G WiMax? I still don't understand the problem.

LTE's better in every conceivable way, so if they weren't going to go bankrupt, they would have moved from Wi-MAX to that.

Quote:
What's happening with WiMax in the US? Being abandoned for LTE? Why exactly?

Oh, uh, already answered that, I think. Besides, the rest of the planet chose LTE. Sprint had no hope for Wi-MAX from day one.

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post #46 of 60
Quote:
Originally Posted by TBell View Post

You do understand people can tell you a story like that about every carrier, but that doesn't mean its the norm.

...
[Horrible story about AT&T]
...

Now you might wonder why I spend so much effort dealing with this horrible company. Well, in my area I have two choices for high speed Internet. Comcast for cable, and AT&T for DSL. I changed to AT&T because I had a dispute with Comcast where it promised to send somebody out to fix my Internet, but the person would never show. This happened three times in a row. Further, I couldn't get Comcast to bury its cables it had wrapped around my trees. I was so upset at Comcast, I had it remove the cable from my property.

I am sure my experience isn't representative of the company as a whole, but that is my point.

Actually I think you're drawing the wrong conclusion. In fact they're all bloody awful, and not just american firms - internationally they're all bloody awful.

I had terrible experiences with British Telecom, and my current provider routinely drops my net and sometimes my phone connection for half an hour at a time. My theory is that almost everybody has a horror story but we all assume it's 'just us'
post #47 of 60
Quote:
Originally Posted by nvidia2008 View Post

What happened with 4G WiMax? I still don't understand the problem.

What's happening with WiMax in the US? Being abandoned for LTE? Why exactly?

iPhone can't be the only reason Sprint is seeing a "massive subscriber exodus".

There are two competing 4G technologies: WiMax and LTE. It's up to the individual carriers to decide which one they will use.

Basically, WiMax is dead. The rest of the world is moving to LTE.

WiMax is the Betamax of cellular technology. LTE, like VHS, will be the winner.

American cellular customers are fickle and it looks like AT&T and Verizon's offerings (iPhone and others) are more attractive to consumers.
post #48 of 60
Quote:
Originally Posted by Tallest Skil View Post

LTE's better in every conceivable way, so if they weren't going to go bankrupt, they would have moved from Wi-MAX to that.



Oh, uh, already answered that, I think. Besides, the rest of the planet chose LTE. Sprint had no hope for Wi-MAX from day one.

Actually NO. Lte is better in almost no ways... Its just that lte is the more widely accepted standard.

Besides that... they are pretty even.
post #49 of 60
Quote:
Originally Posted by aimbdd View Post

Actually NO. Lte is better in almost no ways... Its just that lte is the more widely accepted standard.

Besides that... they are pretty even.

Except that LTE has a roadmap for eventual expansion to 600 Mb/s, is lower-power, and can be transmitted farther, I believe.

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post #50 of 60
It can be transmitted farther because of the spectrum used. Thats the only reason wimax is failing when indoors. The power us looked to be the same in the article i read.

No clue about the road maps though.
post #51 of 60
Quote:
Originally Posted by aimbdd View Post

It can be transmitted farther because of the spectrum used. Thats the only reason wimax is failing when indoors. The power us looked to be the same in the article i read.

No clue about the road maps though.

Okay, forget Wi-MAX.

Forget LTE.

SUPER WI-FI. 802.22.



60 mile range. That's all most people need, really. No iCloud needed, either; just sync from home WHEREVER you are!

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post #52 of 60
Quote:
Originally Posted by Tallest Skil View Post

Except that LTE has a roadmap for eventual expansion to 600 Mb/s, is lower-power, and can be transmitted farther, I believe.

I suppose you don't know that Wi-Max and LTE are 85% the same technology. Both are working toward the 1Gb/s threshold.

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post #53 of 60
Quote:
Originally Posted by AHrubik View Post

I suppose you don't know that Wi-Max and LTE are 85% the same technology. Both are working toward the 1Gb/s threshold.

Well, only one of them is going to get there, so...

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post #54 of 60
Quote:
Originally Posted by AHrubik View Post

I suppose you don't know that Wi-Max and LTE are 85% the same technology. Both are working toward the 1Gb/s threshold.

Only one of them is 100% LTE.
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post #55 of 60
So all ATT and Verizon have to do, is continue to expand their 4G services, and all apple has to do is release a 4G capable iPhone, and Sprint is screwed yet again.
post #56 of 60
Quote:
Originally Posted by Tallest Skil View Post

60 mile range. That's all most people need, really. No iCloud needed, either; just sync from home WHEREVER you are!

I think that's only suitable for rural areas.
post #57 of 60
Quote:
Originally Posted by cloudgazer View Post

I think that's only suitable for rural areas.

Which that? iCloud or a 60 mile radius?

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post #58 of 60
Quote:
Originally Posted by aimbdd View Post

It has NOTHING to do with not having the iPhone. Nice try, though.

There may be other factors, but it's baseless to say that's it's got NOTHING to do with not having the iPhone. I, for instance, am very eager to see if the iPhone becomes available for Sprint before my contract is up in October. I've been with Sprint since 1998, but if they don't get the iPhone new when it's time to throw my BB into a stinking pile of crap (i.e., a pile of other BBs) then I'm switching carriers. I don't want a DumbBerry, I don't want an EVO wannabe; I want an iPhone.
post #59 of 60
Quote:
Originally Posted by Sierrajeff View Post

There may be other factors, but it's baseless to say that's it's got NOTHING to do with not having the iPhone. I, for instance, am very eager to see if the iPhone becomes available for Sprint before my contract is up in October. I've been with Sprint since 1998, but if they don't get the iPhone new when it's time to throw my BB into a stinking pile of crap (i.e., a pile of other BBs) then I'm switching carriers. I don't want a DumbBerry, I don't want an EVO wannabe; I want an iPhone.

What good would it do if the company's bankrupt before your contract is up?

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post #60 of 60
Quote:
Originally Posted by Tallest Skil View Post

Which that? iCloud or a 60 mile radius?

The wireless WAN system.
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