or Connect
AppleInsider › Forums › General › Genius Bar › Apple Hardware › 2011 MBP not compatible with Late 2008 24 inch ACD
New Posts  All Forums:Forum Nav:

2011 MBP not compatible with Late 2008 24 inch ACD

post #1 of 2
Thread Starter 
This is an email I wrote to Tim Cook today:
Dear Mr. Cook:
I would like to voice my frustration with AppleCare. I purchased an early 2011 Macbook Pro. When I connect my Macbook Pro to my 24 inch Apple Cinema Display, the display momentarily goes black every so often. The "black screen" happens at random. I have been struggling with this issue ever since I purchased the Macbook Pro. I have contacted AppleCare numerous times. At first, it seemed that the AppleCare people were not aware of this issue. I went to my local AppleStore twice (Bridgeport Village, Tigard, OR). The first time, one of the Apple "Geniuses" gave me a look like I am from another planet. I was talked down to and the person, whose job it is to help customers, told me that he'd never heard about this being an issue. Please take a look at the Apple User discussion forums. Many other people seem to have similar issues. At my second visit at the Apple Store, I had the ACD and the MBP checked out. We were not able to recreate this issue. I was told that Apple is working on a fix. This all happened a few months ago. As of today, the problem has not been solved. As a matter of fact, I spoke with Neil Hallam, Senior Advisor from AppleCare on Saturday, 08/28/2011. He emailed me a file to run a complete system scan. He told me he would pass the scan results on to the Apple Engineers and get back to me within 4-5 business days. Today, I was contact by AppleCare. I was told that nothing is wrong with my computer or the ACD. However, Apple recognizes that there is a problem and is working on a software fix. I asked the person when one could expect the fix. The AppleCare specialist told me he didn't know. My case number on AppleCare is 240859578.

Please understand that I am the opinion that this is not acceptable. I want this problem fixed now. I don't care how you do it, but I want it to be fixed. I suggest that you replace my 24 inch ACD with one of the new 27 inch ACD's (thunderbolt equipped). I am sincerely disappointed in how Apple has handled my problem. It almost seems like Apple does not care about their customers anymore. I have spent a fortune on Apple products over the years.

One very angry and disappointed Apple customer.
post #2 of 2
Quote:
I suggest that you replace my 24 inch ACD with one of the new 27 inch ACD's



You'll get a 12MB software update that will fix the problem. They're not giving you a brand new display for free.

Originally Posted by Marvin

The only thing more insecure than Android’s OS is its userbase.
Reply

Originally Posted by Marvin

The only thing more insecure than Android’s OS is its userbase.
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Apple Hardware
AppleInsider › Forums › General › Genius Bar › Apple Hardware › 2011 MBP not compatible with Late 2008 24 inch ACD