Originally Posted by wlynes
I've seen a number of comments here suggesting that the data we cite about Mac small businesses is merely a reflection of the capabilities of QuickBooks for Mac and who uses it today.
The piece of data we cite showing that Mac small businesses are much more likely to sell services exclusively compared to Windows based business is looking at Mac small businesses overall. This data does not just include QuickBooks for Mac users. Similarly, although the data we shared on number of employees was based on our current user base, we have survey data on this for the overall Mac small business population. This data shows significantly more sole proprietors and more home-based businesses (loosely correlated with business size).
Also, it looks like some have construed our words as denial that there are Mac users out there with different needs than those we're focused on addressing. That's not the message; rather, we're just articulating what a majority of the Mac small businesses out there (whose needs we're focusing on) look like.
Although we've never promised to be everything to everybody, we're working hard to improve QuickBooks for Mac to better meet the needs of a majority Mac small businesses.
QuickBooks for Mac
Yes, you can rationalize anything.
If I were an Intuit shareholder, your handling of Quicken would have me furious. You've alienated roughly 10% of your customer base with crappy, useless products and then 'fixed' it by offering them a castrated product that has even less features.
Furthermore, you've been wasting resources. For both Quicken and QuickBooks, your 'side by side' development process is incredibly wasteful. Since the Mac switched to Intel processors (maybe you've heard that - although your Mac software doesn't give any signs that you're even THAT up to date on the Mac), there's no excuse for not separating the UI from the core processing. You could use the same core processing for both platforms and only have to differentiate the UI. That would lead to a more robust package with less expenditures.
Of course, the 'consolation' is that your software stinks on Windows, too. I spent DAYS trying to figure out how to move my QuickBooks Point of Sale (appropriately abbreviated 'POS') from one server to another. The response I got was that I had to delete not just the server software, but also the client software from every computer on the network, then move the file, then reinstall everything (which required several upgrades because of an incompatibility with .NET). And it did require days because your tech support was worthless. For every single problem, their answer was "uninstall everything, do a clean installation of Windows, then reinstall the software". Even when I said "I just did that", they required me to do it again or they would not help. And I eventually found the .NET incompatibility myself. Your tech support people were unaware of it - even though it was reported in a number of places on the Internet.
Of course, it's not surprising that POS had networking problems. You apparently think that networking is a fad which doesn't need to be supported. After all, your QuickBooks Mac doesn't network at all and certainly can't be used to access a Windows network (I haven't checked whether you've finally gotten around to adding that in the latest version - you're not worth the bother).
I was a beta tester for Quicken for years (both the Mac and Windows versions). It absolutely amazed me how you could ignore countless requests for features on the Mac with a short "Mac users don't need that feature" - even though the people who actually use Macs were telling you that they do.
It's really a shame. Intuit used to make decent software.