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Apple introduces AppleCare+ for iPhone covering accidental damage

post #1 of 27
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Apple on Tuesday introduced AppleCare+ for iPhone, a new extended warranty service that combines traditional tech support, software support, and hardware support with the addition of the company's first accidental damage plan.

Like the traditional $69 version of AppleCare for iPhone that it replaces, the new $99 AppleCare+ for iPhone extends an iPhone's repair coverage and technical support to two years from the original purchase date but also adds coverage for up to two incidents of accidental damage due to an owner's poor handling of the device.

Each accidental damage incident is subject to a $49 service fee and is available only for the iPhone and its original included accessories. In turn, Apple promises that the replacement equipment it provides to customers taking advantage of the "may be new or equivalent to new in both performance and reliability" -- meaning either a new iPhone or a certified refurbished one.

AppleCare+ also bundles standard AppleCare features, such as software troubleshooting and telephone-based technical support, while also offering customers with repair needs the option for mail-in or carry-in repairs, and an express replacement service.

iPhones that exhibit defects in materials, workmanship or see their battery charge fall by 50 percent or more from original specification, remain eligible for a replacement from Apple at no cost under the new plan. Apple also notes that customers must purchased AppleCare+ together with their new iPhone, with the safest bet being to have both items appear on the same receipt (fine print).



For Apple, the new service marks the first time that company has offered accidental coverage for drops, spills, and other incidents caused by the owner. Previously, iPhone customers seeking full coverage of their device were left to seek out pricey third-party alternatives that sell for the same price or more.

Replacement costs for an out-of-contract iPhone can cost hundreds to replace new or $200 previously though Apple's Out-of-Warranty Service.
post #2 of 27
There are many anecdotal reports of Genius' really bending over backwards to make things right. There was even an email from an anonymous Genius read on MacBreak Weekly (TWIT) that laid out the unpublished (and even unwritten) rules they live by, including a 45-day grace period after the stock warranty runs out.

I wonder if this new insurance will change all that. Buy the new plus plan or no more Mr. Nice Guy.
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post #3 of 27
Sold!!
post #4 of 27
Wonder if it will cover water damage
post #5 of 27
squaretrade is still better.
2011 13" 2.3 MBP, 2006 15" 2.16 MBP, iPhone 4, iPod Shuffle, AEBS, AppleTV2 with XBMC.
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2011 13" 2.3 MBP, 2006 15" 2.16 MBP, iPhone 4, iPod Shuffle, AEBS, AppleTV2 with XBMC.
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post #6 of 27
What about if it is lost or stolen?
post #7 of 27
Quote:
Originally Posted by 8CoreWhore View Post

squaretrade is still better.

Same cost as square trade, so how do you figure square trade is better?
post #8 of 27
Quote:
Originally Posted by therakker View Post

Wonder if it will cover water damage

yes. That is accidental damage

Quote:
Originally Posted by Unicron View Post

What about if it is lost or stolen?

Nope. It requires that you have a damaged phone to swap for the new one.

Note that it says that you have to buy this plan with the phone. no more of the 'waiting up to a year' like you can with the basis apple care.

And it is limited to two times that you can buy a reduced price service phone. Without it, you had to pay $199 for a service swap, each time.

As for the anecdotes you can bet that those were based on the good will of the genius you got. If you went in claiming the phone was a dud and yelling for a new one when in fact they find clear water damage, you won't get it. Double if you have gotten a freebie already. If you walked in and admitted with appropriate embarrassment that your kid dropped it in the tub, then you might maybe get someone that felt bad and pled your case with a manager to cover it. That one time. Or you might get a total jerk that gives you nothing

Under this plan you can walk in twice and just be frank with them and get out a lot cheaper. The cost of the plan plus two replacements is barely over $200 if you have to pay sales tax. Compared to the one replacement without it and you can get a service phone and definitely cheaper than the $449+ you'll pay if you have to buy a new retail phone

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

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post #9 of 27
Quote:
Originally Posted by 8CoreWhore View Post

squaretrade is still better.

Plans seem similar. I'd rather deal directly with Apple.
The true measure of a man is how he treats someone that can do him absolutely no good.
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The true measure of a man is how he treats someone that can do him absolutely no good.
  Samuel Johnson
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post #10 of 27
Seems expensive. Compare it to accidental damage covered by your home insurance, these insurance plans for individual items always work out costing a lot more than generic insurance despite not offering anything extra.
post #11 of 27
Quote:
Originally Posted by timgriff84 View Post

Seems expensive. Compare it to accidental damage covered by your home insurance, these insurance plans for individual items always work out costing a lot more than generic insurance despite not offering anything extra.

Let's see. AT&T is $7 per month which is $168 over a 2 year period - plus there's a $200 deductible.

Apple is $69 with a $49 deductible.

They're not completely the same since AT&T covers loss and Apple doesn't, but it's hard to figure how you can look at those numbers and conclude that Apple's is expensive.

Accidental damage on your homeowner's insurance isn't even comparable. Most people have a $1000 deductible on their homeowner's - so an iPhone wouldn't be covered at all.
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Gatorguy 5/31/13
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"I'm way over my head when it comes to technical issues like this"
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post #12 of 27
Can you still get a service/refurb replacement for $199? Could you walk in during the first year (and thus regular warranty coverage) and still get a swap if you had water damage etc? As long as Apple still allows a $199 swap you are looking at essentially $150 for your first iPhone swap (and a 2nd year of coverage) or $0 extra and a $199 swap only if you need it.

I'm figuring I'll be buying the AppleCare+ plan as I had my iPhone's insured through State Farm and my Personal Articles policy (covers any loss). Started at $30 but I guess they no longer insure them and my renew rates went up to $80.
post #13 of 27
Quote:
Originally Posted by jragosta View Post

Let's see. AT&T is $7 per month which is $168 over a 2 year period - plus there's a $200 deductible.

Apple is $69 with a $49 deductible.

They're not completely the same since AT&T covers loss and Apple doesn't, but it's hard to figure how you can look at those numbers and conclude that Apple's is expensive.

Accidental damage on your homeowner's insurance isn't even comparable. Most people have a $1000 deductible on their homeowner's - so an iPhone wouldn't be covered at all.

Nope. Its $99 with a $49 dollar deductible...
post #14 of 27
Maybe I'm looking at this in a different view, but now I don't feel the need to have to get that not so attractive Otterbox brick to protect my phone and one that'll actually fit in a dock. It really opens up the market to me at-least. Bummer is I can't get this AC cheap on Ebay or wait 11 months.
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post #15 of 27
My daughter dropped her verizon iPhone it broke the glass on front but she could still use it, 2 months later when we had the money she went in to exchange it and they gave her a new one free. Also she took her MacBook pro in when the cpu died and she had a small dent in the top part of the monitor they didn't think the cpu would be under warranty because of the dent but they not only put in a new cpu but replaced the whole monitor part of the computer free and to top it all off she had a paper for her college class that she needed the next monday so they took all the data off the computer and put it on a firewire hard drive for her and they only charged her for the hard drive and no labor.That is a good company.
post #16 of 27
what about loss or stolen
how do you handle that

so coverage to include damage, loss or stolen your suggestions
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post #17 of 27
...available in Canada?
post #18 of 27
Quote:
Originally Posted by mwhiteco View Post

My daughter dropped her verizon iPhone it broke the glass on front but she could still use it, 2 months later when we had the money she went in to exchange it and they gave her a new one free. Also she took her MacBook pro in when the cpu died and she had a small dent in the top part of the monitor they didn't think the cpu would be under warranty because of the dent but they not only put in a new cpu but replaced the whole monitor part of the computer free and to top it all off she had a paper for her college class that she needed the next monday so they took all the data off the computer and put it on a firewire hard drive for her and they only charged her for the hard drive and no labor.That is a good company.

Wow they replaced the whole monitor for free? I wonder if this courtesy is only offered in the U.S.? I had the same dent problem for my 6 months old 17" MBP but they wouldn't repair it for free here in Thailand.
post #19 of 27
Quote:
Originally Posted by NOFEER View Post

what about loss or stolen
how do you handle that

You buy a new phone, price dependent on your contract status.

The old $199 was for swap only, this is for swap only. No loss or theft covered

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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post #20 of 27
Quote:
Originally Posted by Xian Zhu Xuande View Post

Plans seem similar. I'd rather deal directly with Apple.

Before Apple Care +, I'd agree. Apple Care + costs the same, plus you get the benefit of dealing directly with Apple AND getting tech support. I think Apple wins this one.
post #21 of 27
I think its a great plan. now only if they would let iPhone users unlock their phone after a 2 year contract I would be very happy. I'm tired of switching to my unlocked BB when i go to Europe just put in a local simm card.
post #22 of 27
Quote:
Originally Posted by jragosta View Post

Let's see. AT&T is $7 per month which is $168 over a 2 year period - plus there's a $200 deductible.

Apple is $69 with a $49 deductible.

They're not completely the same since AT&T covers loss and Apple doesn't, but it's hard to figure how you can look at those numbers and conclude that Apple's is expensive.

Accidental damage on your homeowner's insurance isn't even comparable. Most people have a $1000 deductible on their homeowner's - so an iPhone wouldn't be covered at all.

I'm from the UK so prices are a bit different. My current home insurance was about £220 (accidental damage, loosing an item etc irruspective of where it is was about £40 which took it to £220 from £180 for items up to the value of £4000). The amount you would have to pay on a claim was around £80.

So in the UK at least these things don't make much sense. Unfortunately most people never think of claiming on their home insurance for loosing a phone, they pay for it to be on their home insurance and then forget about it.
post #23 of 27
The question remains - is Apple discontinuing the $199 swap/replacement fee for damaged iPhones? As long as Apple still allows you to pay $199 to replace a damaged iPhone, I think the Applecare+ is a bad deal. If you use a decent case on your iPhone, there is a decent chance you will never need a replacement of any kind, thus, saving yourself at least $99. In the event you do have significant damage, you can get the iPhone replaced for $199. With Applecare+, you are still going to have to come up with a total of $150 to get your phone replaced. So, you are only saving about $50. I suppose, if you are someone who will end up needing two replacements, then the calculus is $400 vs. $200 and then it starts to become more worth it, but, again, two replacements? You have to both not have a case and be pretty reckless with your phone in my opinion for that to ever be necessary.

Of course, if Apple is discontinuing the $199 swap fee, and you now have to pay full price, then Applecare+ is a bargain.
post #24 of 27
Quote:
Originally Posted by mwhiteco View Post

My daughter dropped her verizon iPhone it broke the glass on front but she could still use it, 2 months later when we had the money she went in to exchange it and they gave her a new one free. Also she took her MacBook pro in when the cpu died and she had a small dent in the top part of the monitor they didn't think the cpu would be under warranty because of the dent but they not only put in a new cpu but replaced the whole monitor part of the computer free and to top it all off she had a paper for her college class that she needed the next monday so they took all the data off the computer and put it on a firewire hard drive for her and they only charged her for the hard drive and no labor.That is a good company.

I had the same experience. I fell into the pool with my phone. After some messing around, I got it working, but the camera didn't work. I could live with that and didn't want to spend $200, so I held onto it. Eventually, the home button started requiring multiple key presses, so I decided to spend the money and swap it. I took it to the Apple Store and they gave me a new one free.
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Gatorguy 5/31/13
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"I'm way over my head when it comes to technical issues like this"
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post #25 of 27
Quote:
Originally Posted by sternapples53 View Post

I think its a great plan. now only if they would let iPhone users unlock their phone after a 2 year contract I would be very happy. I'm tired of switching to my unlocked BB when i go to Europe just put in a local simm card.

Didn't know they they still sell locked iPhones in The States. In Europe it's pretty common for telco's to sell them unlocked, even though they are subsidised.

http://www.8ma.me/iphone-kopen-in-ne...alternatieven/
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post #26 of 27
Quote:
Originally Posted by capoeira4u View Post

Wow they replaced the whole monitor for free? I wonder if this courtesy is only offered in the U.S.? I had the same dent problem for my 6 months old 17" MBP but they wouldn't repair it for free here in Thailand.

There may have been other issues involved with the monitor. Like they had a run of too many displays going bad on that particular production run so they covered the laptop under that. Yours may not have been in a similar situation

Quote:
Originally Posted by jragosta View Post

I had the same experience. I fell into the pool with my phone. After some messing around, I got it working, but the camera didn't work. I could live with that and didn't want to spend $200, so I held onto it. Eventually, the home button started requiring multiple key presses, so I decided to spend the money and swap it. I took it to the Apple Store and they gave me a new one free.

Sounds like no on bothered to check for liquid damage and perhaps you didn't tell them. Thus you gamed the system. Or you did tell them and the genius was in a good move and gave you a one time 'hsit happens' freebie

Quote:
Originally Posted by PhilBoogie View Post

Didn't know they they still sell locked iPhones in The States.

ANd they will continue to until the laws change, which will probably never happen

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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post #27 of 27
any insurance for "lost or stolen"

reserved and purchased 2 units both with applecare+
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