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RIM's BlackBerry outages continue for second day

post #1 of 33
Thread Starter 
Despite reporting that it fixed problems with its Black Berry service on Monday, Research in Motion continues to face outages across Europe and other regions for a second consecutive day.

The Canadian company was receiving reports of interruptions to internet browsing, roaming and instant messaging on Monday, from customers in regions from Europe to India, reports the Wall Street Journal. RIM claimed to have resolved the issues to its network late Monday, however outages persist in certain regions.

The UK's biggest mobile operator by revenue, Everything Everywhere, has reported that customers were seeing new problems on Tuesday, but didn't say which services were affected. The report is echoed by India carrier Bharti Airtel, Ltd., saying that there have been intermittent outages to services since 6 pm on Tuesday.

Although a representative from the BlackBerry maker acknowledged that the services went down, they failed to say why it happened or when it would be fixed.

"Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays," RIM said in its statement. "We are working to restore normal service as quickly as possible."

According to a source for the Journal, a server that handles traffic for consumers, rather than businesses, had gone down in Slough, England.

RIM's latest struggles come at a time when the company is struggling to remain relevant in the lucrative North American market to Apple and Google.
post #2 of 33
And mobileme's been on and off for past month. Jussayin.
post #3 of 33
Apple's mail servers started having problems before noon yesterday. With a few exceptions I've been unable to send/receive mail from/to my MBP using my mobile me account and apple's Mail app since then, though I can use mail on my phone. Apple care says they use different servers.

Although apple's MobileMe "system status" page reports the prob was quickly fixed and all systems are up, I've confirmed 3x Over 30 hrs with apple tech that that's not the case.

Ironically, I was told the server that serves the "system status" page is also not working properly. I'm surprised I haven't seen this reported. I hope it's not indicative of the reliability of iCloud. The timing would be bad for that sort of misstep.
post #4 of 33
Ouchie. It's been a rough couple of years for RIM.

As for MobileMe and mail, I've found that just trying a second time to send will work, in the rare (for me) occurrence that I've had a problem.
post #5 of 33
Quote:
Originally Posted by AaronJ View Post

Ouchie. It's been a rough couple of years for RIM.

As for MobileMe and mail, I've found that just trying a second time to send will work, in the rare (for me) occurrence that I've had a problem.

I wish that had worked for me. Trust me, I tried persistence and a number of more sophisticated trouble shooting techniques (and checking the system status page) before turning to apple care each time.

UPDATE: 36 hours later, apple's MobileMe email functioning seems restored
post #6 of 33
Oooh. Not good, RiM, not good, especially when there is a iPhone coming out this week.
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post #7 of 33
But the question is who would buy them. Look at the problems they have been having

Look at this article:

http://mobile.slashdot.org/story/11/...berry-security
post #8 of 33
Quote:
Originally Posted by solipsism View Post

Oooh. Not good, RiM, not good, especially when there is a iPhone coming out this week.

One of my friends claims that RIM's servers have finally figured out what the humans refuse to, that they are doomed and it's time to die.

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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post #9 of 33
Isn't RIM the company with two freaking CEO's?

Maybe they should add a third CEO! That might solve all of their huge problems.
post #10 of 33
Quote:
Originally Posted by Apple ][ View Post

Isn't RIM the company with two freaking CEO's?

Maybe they should add a third CEO! That might solve all of their huge problems.

They are both old and out of GAS. Releasing old and boring phones who cares. Also Google Android is going to have its problems from a development point. When you develop a app it needs to work on multiple Android Devices which is brutal on a developer
post #11 of 33
My Blackberry was out all day today. No emails or internet. My company's transition to the iPhone can't come quick enough. Taking out the battery and resetting the device should be inscribed on the back of each Blackberry as general maintenance. Sucks ass.
post #12 of 33
Quote:
Originally Posted by Apple ][ View Post

Isn't RIM the company with two freaking CEO's?

Maybe they should add a third CEO! That might solve all of their huge problems.

Worked wonders for Christianity.
post #13 of 33
One of the more popular tweets I've seen on this: "Its thoughtful of BlackBerry to honour Steve Jobs by having two days of silence." ouch
post #14 of 33
Quote:
Originally Posted by markbyrn View Post

One of the more popular tweets I've seen on this: "Its thoughtful of BlackBerry to honour Steve Jobs by having two days of silence." ouch

Brit tweet? The extra u gives a hint.

Never owned a Rim-job and the thought doesn't really jazz me. Sucks a lot to see them tank. I'd like them to recover with a fresh offering.
post #15 of 33
Quote:
Originally Posted by AjbDtc826 View Post

And mobileme's been on and off for past month. Jussayin.

Fair point but three differences:

1) MobileMe is in a period of transition.

2) MobileMe is not required for access to basic online services like browsing.

3) MobileMe is not one of the core reasons for its company's brand loyalty.

This is a major blow for RIM, especially in enterprise. If I was pitching for a big contract for my firm, you can bet your bottom dollar I'd be mentioning these outages.
post #16 of 33
Quote:
Originally Posted by bedouin View Post

Worked wonders for Christianity.

Ah, The Trinity. One of the most misunderstood concepts in all of theology and all of mankind. My own view is... controversial, to say the least, so I shall keep it out of this thread.

3 is a good number, 2 not so good.

Bill Gates + Balmer = Hmm
RIM1 + RIM2 = Hmm
Steve + Tim + Jon =
Steve + Tim + Scott =

RIP Steve. I'm waking up everyday and then I remember Steve's not with us anymore. The world is sadder for a while, then I realise how much better it is thanks to Steve. We might all be stuck with BlackBerrys and tiny buttons.
post #17 of 33
Quote:
Originally Posted by AjbDtc826 View Post

And mobileme's been on and off for past month. Jussayin.


Quote:
Originally Posted by Jonamac View Post

Fair point but three differences:

1) MobileMe is in a period of transition.

2) MobileMe is not required for access to basic online services like browsing.

3) MobileMe is not one of the core reasons for its company's brand loyalty.

This is a major blow for RIM, especially in enterprise. If I was pitching for a big contract for my firm, you can bet your bottom dollar I'd be mentioning these outages.



Agreed! MobileMe is not vital to operation of the rest of the functions of the iPhone like this server is to BB's. If MobileMe mail is down, then it's just MobileMe mail that's down, you can still get mail from any other accounts. If RIM'S servers aren't working, you loose access to any mail accounts you have sync'd to your phone plus anything else that runs through it.
post #18 of 33
Quote:
Originally Posted by ChristophB View Post

Brit tweet? The extra u gives a hint.

It could also be Canadian.
post #19 of 33
Quote:
Originally Posted by ChristophB View Post

Brit tweet? The extra u gives a hint.

Would that make it a Breet?
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post #20 of 33
Schadenfreude party at my house!
post #21 of 33
I'm almost feeling sorry for RIM at this point. But not quite.

Sent from my iPhone Simulator

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Sent from my iPhone Simulator

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post #22 of 33
There goes their one and only core competency. Nothing else to pull out of the hat anymore.
post #23 of 33
Quote:
Originally Posted by bedouin View Post

Worked wonders for Christianity.

Can you bring out your big Bible and run that by me again? OK I know that Jesus left the post of Founder and Paul and Peter were the first Co-CEOs. Who's the third? Marry?
post #24 of 33
Here's hoping all of Apple's planning pays off with everyone in the world trying to download the iOS5 updates in a few hours AT THE SAME TIME!!
post #25 of 33
Looks like their outage is spreading. Reports of South America, Canada and even US are starting to feel the effects as day 3 begins. http://www.cnn.com/2011/10/12/tech/m...age/index.html
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post #26 of 33
Quote:
Originally Posted by Fairthrope View Post

Can you bring out your big Bible and run that by me again? OK I know that Jesus left the post of Founder and Paul and Peter were the first Co-CEOs. Who's the third? Marry?

I believe he was humorously referring to this:

http://en.wikipedia.org/wiki/Trinity

I'm not a fan of that though, so I feel that RIM could use 5 CEOs. That way when they run into issues like this they can form BBVoltron to deal with the fallout.

http://en.wikipedia.org/wiki/Voltron...ar_Universe.29
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post #27 of 33
Quote:
Originally Posted by AIA View Post

It could also be Canadian.

My BB is ok...receiving emails and BBMs...

I did receive a bunch of broadcast messages to rebroadcast, repairing your BBM...
post #28 of 33
Quote:
Originally Posted by markbyrn View Post

One of the more popular tweets I've seen on this: "Its thoughtful of BlackBerry to honour Steve Jobs by having two days of silence." ouch

Ha! Even though I don't 'feel a thing' when reading something about RIM, this actually made me go: "ouch!" as well.

Thanks for sharing!
post #29 of 33
Quote:
Originally Posted by ronster View Post

My BB is ok...receiving emails and BBMs...

I did receive a bunch of broadcast messages to rebroadcast, repairing your BBM...

well...I turned my phone off while taking my son to the hospital to get his bandages changed...turned it back on with no new emails. I knew right then my BB was hooped (i usually get a ton of work email a day).

Still not fully recovered...received 3 or 4 emails that were sent around noon my time...I got them 6 hours later.

Side note kinda ironic this started on the eve of iOS5 and iCloud LOL. Talk about a perfect storm for RIM.
post #30 of 33
Quote:
Originally Posted by Jonamac View Post

Fair point but three differences:

1) MobileMe is in a period of transition.

2) MobileMe is not required for access to basic online services like browsing.

3) MobileMe is not one of the core reasons for its company's brand loyalty.

This is a major blow for RIM, especially in enterprise. If I was pitching for a big contract for my firm, you can bet your bottom dollar I'd be mentioning these outages.

To add to that, don't forget that MobileMe users were warned in advance of these issues & they are only intermittent vs bberry's full outage.
post #31 of 33
It's hard to imagine that this multi-day outage isn't the bonafide beginning of the end for RIM. Yes, they have been on a downward trajectory for a while, but this fiasco will undoubtedly cause their users to jump ship. The timing is especially bad for RIM, because of how close the outage is to the release of the iPhone 4s.

Anecdotally...on two separate occasions yesterday, clients of mine asked about my iPhone. They are each BlackBerry users who had no email access. One had to remind everyone in the meeting to call him if any important emails went out to the group, since he wouldn't get mail until he returned to his computer.
post #32 of 33
Quote:
Originally Posted by Keda View Post

It's hard to imagine that this multi-day outage isn't the bonafide beginning of the end for RIM. Yes, they have been on a downward trajectory for a while, but this fiasco will undoubtedly cause their users to jump ship. The timing is especially bad for RIM, because of how close the outage is to the release of the iPhone 4s.

Anecdotally...on two separate occasions yesterday, clients of mine asked about my iPhone. They are each BlackBerry users who had no email access. One had to remind everyone in the meeting to call him if any important emails went out to the group, since he wouldn't get mail until he returned to his computer.

1. Indeed, a 3 day outage would be reason enough for people to switch supplier. I know I would.

2. You know people without email access on their phone? I don't know anyone 'in corporate' without email on their phone.
post #33 of 33
There is a world of business professionals that exist outside of the "corporate" environment. My clients are mostly mid size firms (20 - 50) I have no idea what kind of IT setup they work with. But yes, those folks had no email..
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