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Error 3200: Massive iOS 5 demand hinders Apple’s servers - Page 2

post #41 of 124
Quote:
Originally Posted by wcbaritone10 View Post

My iP4 has been "bricked" now for about 5 hours, my MacBook will not recognize it so I can't really do anything to it, it is just shuffling from the pinwheel to the apple logo on the screen. Any ideas?

See what Macchery wrote.
post #42 of 124
Got all my updates for two MBPs with OS X and ios 5 on two iPhones and two iPads, on about the forth or fifth try. The iPhoto update on the newer MBP that shipped with Lion updated easily using Apps update but the one year old MBP that used the iLife 11 disk has to use software update and so far that is crawling along with five hours to go. Mail is now working on Lion again with my MobileMe addresses migrated to iCloud after weeks of SMTP failures on MobileMe. The iCloud servers so far are running perfectly. I love mirroring on ATV from iOS devices. Now I just need my iPhone 4s!

iOS 5 is far faster in every way or so it seems to me.
Use duckduckgo.com with Safari, not Google Search
Been using Apples since 1978 and Macs since 1984
Long on AAPL so biased. Strong advocate for separation of technology and politics on AI.
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Use duckduckgo.com with Safari, not Google Search
Been using Apples since 1978 and Macs since 1984
Long on AAPL so biased. Strong advocate for separation of technology and politics on AI.
Reply
post #43 of 124
Quote:
Originally Posted by cmshawaii View Post

This happens EVERY time apple puts out a new iOS version.

it happens because everyone wants to get a copy right away and no server can handle that amount of load. ANd then every time the blogs etc are full of folks complaining about it.

and yet next time, the same folks are right back there hitting it at 10am for the next one
post #44 of 124
I too joined the line of users with a modicum of trouble in the update. Initially both my iMac and MacBook Pro (early 2008), failed in the 888 mg update to OSX.7.2 several times I was prompted that there was an "error can't save file." ( Haven't tried to update my early MacBook Air yet).

So I unchecked one of the update items, and I downloaded and installed the two updates separately, and everything installed just fine. In fairness to Apple, I was overloading my wireless home network to do that, because I was running printers, surfing the web, and streaming music over the network, while I was updating both computers at the same time, wirelessly.

My phone (iPhone 4) updated seamlessly, even though it took nearly an hour. I plugged it in, and it did what it was supposed to do.

When it came time to use my new features, I had minimal problems connecting to my homeShare network with Airplay, but again with minimal effort, and a re-try it connected to all 5 pairs of speakers in the house. I had to re-enter the speaker passwords, and it was fine. I haven't figured out how to stream from my iphone to multiple sets of speakers at the same time over the network, like I could do from my phone, before, but suspect that will be easy too. Sharing Movies over the network on my phone is easy, seamless. Typical Apple, you don't need an instruction manual to make it work, it just does.

I was somewhat concerned about my MobileMe and my Apple ID accounts being different, but the log-in recognized me, and everything works, from the store to all my accessories.

I'm currently experiencing a delay switching the MobileMe account to the icloud, but it's just a busy server, and the notice just said, "try again later."

All in all, for me, this has been another successful Apple Software rollout. This was easier for me than the software rollouts that we used to experience at the large teaching hospital that I worked at for many years.

Apple really does ( overall) a good job executing product rollouts.
post #45 of 124
My guess is this is the biggest net data load in the history of the Humans of Earth. It is fun to get my 4 devices loading, 39k per second, or 75k, 100k for short bursts. Just imagine the mammoth horsepower in AAPL's data centers, just buckling under the global load.
post #46 of 124
Updated Lion and iPhone 3GS without any problems. Quick and painless.
post #47 of 124
Happened to me too. My iPhone updated no problems. My iPad went bad, and I ended up having to restore from a backup, and then eventually got it all going again and installed with iOS5.
post #48 of 124
I had zero issues with downloading iOS 5 for my iPhone 4, but when i went to upgrade my MacBook Pro software to Lion 10.7.2 initially i had problems. I tried 3 different times and the 3rd time was the charm. Although the update did take about 5 hours.
post #49 of 124
Quote:
Originally Posted by Mac Voyer View Post

Yep! I have no idea why Apple didn't release 7.2 yesterday, and deal with the MobileMe transition at that time.

I agree. I did 2 iMacs, MacBook air, one iPhone and iPad today without a hitch. Some took longer than others. Had a few errors with iPad and iPhone but went through after clicking "ok". I'll do my other iPhone, Mac mini, and touch tomorrow.

They should have released the following yesterday and Monday:
-airport utility app
-find friends app
-cards app
-movie trailer app
-lion recovery update
-lion 10.7.2
-iPhoto update
-aperture update
-iWork updates
-safari 5.1.1 update
-iTunes update (the only one that was)
-iCloud.com
That woulda have made everyone do just iOS 5 today.


Or- just do everything today- what do I know?

2012 27" iMac i7, 2010 27" iMac i7, 2011 Mac Mini i5
iPad Air, iPad Mini Retina, (2) iPhone 5S, iPod Touch 5
Time Capsule 5, (3) AirPort Express 2, (2) Apple TV 3

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2012 27" iMac i7, 2010 27" iMac i7, 2011 Mac Mini i5
iPad Air, iPad Mini Retina, (2) iPhone 5S, iPod Touch 5
Time Capsule 5, (3) AirPort Express 2, (2) Apple TV 3

Reply
post #50 of 124
i had the same problem/error for more than an hour. I tried one thing and it worked for me. Turned off "hide hidden files" and went into my User Folder, under iTunes iPad Updates. Found the downloaded iOS 5 upgrade file and move it out of the folder. Restarted iTunes, and voila - the update was re-downloaded and the error never reappeared. Hope this works for others...
post #51 of 124
Quote:
Originally Posted by oomu View Post

For the load during normal days !

No one on earth today can build a system for that kind of use in extraordinary launch day.

Of course you can. That's what Azure and Amazon S3 are for. Apple should start leaning on these services during peak periods for updates like they do with iCloud.
post #52 of 124
if you downloaded it and got an error try this instead of "update" try "restore". watch your phone for a prompt to continue and follow instructions on phone.
post #53 of 124
5 hours to download my phone which is all now mumbled jumbled and nothing in the cloud yet.
post #54 of 124
It took me 7 hours to get it done. I have to use another computer to wipe out everything on the iPhone and reload the app. Obviously, the apps are all over the place and not in the right folders.

Also, some of the upgrade software are very rudimentary. For instance, the Reminders is like a beginner's level "To Do" list. "Errands" was out a few years again with more graphics and user-friendliness. The shutter button was a stolen idea from Camera+, yet Camera+ has better photo editing functions. Newstand does not have a lot of publications. What is worse is that it cannot be hide away in a folder. If IOS5 is a major release, I am not impressed.
post #55 of 124
Would be amusing if traffic from today's updates crippled the entire Internet
post #56 of 124
I know, most users without problems don't write to forums. Just wanted to say that here in Oslo I downloaded iTunes + Lion update separately, then some two hours later downloaded iOS 5 during less than 4 minutes. The backup, update, restore of my iPad1 took 1 1/2 hours using my 3 years old MacBook Aluminium. I used my home wifi network connected to a time capsule connected to the cable network (20 Mbits/sec). (It wasn't boring, I was reading a book while the process went on...)
Now I'm happily trying out iOS 5. So far I haven't seen any slowness due to the update, except the fact that it will always feel a bit slower than the iPad 2, of course. Love the reader function in Safari, esp here in AI with small letters and fixed width on the pages.

The only precaution i took, was I waited some 6 hours before starting, so it was around midnight here.
I wonder if this slowdown is worldwide or mostly in the US? In Norway we have about the same "mac-density" as in the US, around 12-13%, and iPhones are still more popular than androids.
post #57 of 124
I got the error, but waited a hour in the afternoon and downloading was not a problem to my iPad and Apple TV. Bandwidth is important as with TWC, I get 20Mb download. IOS5 is so cool !!!!
Thanks Steve Jobs.....
post #58 of 124
My pain is the verify apple id limbo i'm stuck in now that i've merged mobile.me with iCloud.
iTunes on desk top will not let me login and iPhone 4 and iPad 2 will not let me purchase anything because i haven't "verified my apple id"
Never had this problem before, in fact i bought a season from iTunes 8 hours before IOS 5 went live.
post #59 of 124
I too got error 3200, but on the third attempt it went through and updated. It did take about 4 hours though, which is rather farcical.

You'd have thought Apple might have perhaps bought a few more servers in advance of this.
post #60 of 124
Tried updating last night (UK time). Connection to Apple timed out!

Tried again this morning. Much, much faster now that most of you have gone to bed. So thanks.
post #61 of 124
Quote:
Originally Posted by oomu View Post

For the load during normal days !

No one on earth today can build a system for that kind of use in extraordinary launch day.

Neither apple, neither IBM and no telecom can dimension their network for that.

So, just wait. Technology is wonderful but not magical. Internet and modern computers have some serious limits.

It would have been fairly easy to stagger release of the updates -- by device type, geographical location, etc.

Apple could have announced this policy in advance, then displayed a message with a single hit to Apple servers.
"...The calm is on the water and part of us would linger by the shore, For ships are safe in harbor, but that's not what ships are for."
- Michael Lille -
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"...The calm is on the water and part of us would linger by the shore, For ships are safe in harbor, but that's not what ships are for."
- Michael Lille -
Reply
post #62 of 124
I'm just as guilty as anyone else. I started clicking "check for update" at 10am and finally started the download at 10:10am. It took an hour for me to download ios5 and 3 tries to get it installed.

So far so good on an iphone 4.

I've been using Google Active Sync for calendar, email and contacts but decided to give icloud a try. It doesn't seem to be pushing my emails as fast as Google did, but it could be due to the server load today. I'll re-evaluate it after a few weeks have gone by.
post #63 of 124
Now that the dust has settled for a while, may I suggest this? I always download any iOS Firmware through the iClarified links:

iPhone:
http://www.iclarified.com/entry/index.php?enid=750

iPad:
http://www.iclarified.com/entry/index.php?enid=8500

(They come off Apple servers anyway). Then I Option-Restore, then Restore From Backup.

Note you have to use Firefox to download those IPSWs because Safari by default expands them (they are just zip files).
post #64 of 124
Cue the queues for Eddie Cue!
"...The calm is on the water and part of us would linger by the shore, For ships are safe in harbor, but that's not what ships are for."
- Michael Lille -
Reply
"...The calm is on the water and part of us would linger by the shore, For ships are safe in harbor, but that's not what ships are for."
- Michael Lille -
Reply
post #65 of 124
I Was sick yesterday -- so I guess I missed all the fun/ All but 3 of our iPads have been running iOS 5 for a month or so... so not much needed there. I just updated one of our 3 computers that are capable of running Lion -- no problem.

Does the iTunes available to the general public support iTunes Match?


We have about 15,000 songs across 3 computers. I was finally able to get them matched/uploaded on the latest beta version of iTunes.

It worked pretty good except it missed a lot of cover art and didn't recognize/eliminate dups.

If iTunes Match is not, yet, available, I would expect massive iCloiud outages when it hits the street.
"...The calm is on the water and part of us would linger by the shore, For ships are safe in harbor, but that's not what ships are for."
- Michael Lille -
Reply
"...The calm is on the water and part of us would linger by the shore, For ships are safe in harbor, but that's not what ships are for."
- Michael Lille -
Reply
post #66 of 124
First, according to my experience, it's not image downloading that causes 3200 problem, but update process. I've successfully downloaded image in about 1 hour. But then during updating I got 3200 error numerous times (and other codes as well that I don't remember). It's rather caused by overload on some gs.apple.com server used for some authorization.

Second, thoughts about choosing time of low load because of users going sleep or to work are not much correct - when Europe is going sleep then US is back from work, when US is going sleep then Europe is getting up and Asia is after work - it's global game.

Third, after updating to IOS 5 my iPhone didn't restore from iTunes backup (because "backup session is not closed susccessfully"). I've ended up with clear IOS 5. I can't restore from iTunes, can't restore from iCloud because there's not backup there. Only option to configure as new left. Any suggestions? iTunes for Windows 7.

Final thought: user experience when comes to IOS updating problems is not the way Apple got us used to - cryptic error codes, inconsistent and not relevant troubleshooting steps on support pages (USB concentrators, IP packet sizes...), leaving user with iTunes backup that is not suitable to restore...
post #67 of 124
Quote:
Originally Posted by Firefly7475 View Post

Of course you can. That's what Azure and Amazon S3 are for. Apple should start leaning on these services during peak periods for updates like they do with iCloud.

And you know for a fact that it wasn't Microsoft and Amazon servers that were buckling under demand?
post #68 of 124
When updating my iPhone 4 to iOS5, I get an Error 3173 message. After 3 attempts which all failed, my iPhone no longer appears under Devices in iTunes. \
post #69 of 124
Now that this is all over with, let's also be happy that we have this problem. It's a good thing that there are this many iOS devices out there.

On another note, I really wish I could put Newstand in a folder but it won't let me because it basically is a folder.
post #70 of 124
I updated yesterday evening, 8pm eastern time. Wouldn't go through the first time, tried second time & got iOS5 (but it took hours). And for some reason, I have NONE of my 900 contacts on my 3GS.
post #71 of 124
I tried to update my 6 month old iPad2 to IOS 5 yesterday afternoon and received the 3214 error message. I called 800 APL CARE and was told there were server problems and that I should try again. I did try and ended up with everything wiped out on my iPad. No serial number, no amount of memory and no operating system id. I called back and was told that indeed the servers had become very overloaded and that I should try and restore my iPad. I tried that, while the rep waited on the phone. No luck with the restore. Another error message and no progress. He then told me that I should "wait several hours" and try when the servers were not busy. I asked him if that was Apple's official response. He stated that millions of users were trying to upgrade their devices and this was the result. I asked if there was any other solution since my iPad was now dead. He stated there was no solution other than wait and that was Apple's official response and solution.

I have an iPhone 4 and an iTouch and will wait several days before attempting to update them.

Not Tim Cook's finest hour. No a good way to get started.

Sad.
post #72 of 124
Quote:
Originally Posted by CPWicks10934 View Post

I tried to update my 6 month old iPad2 to IOS 5 yesterday afternoon and received the 3214 error message. I called 800 APL CARE and was told there were server problems and that I should try again. I did try and ended up with everything wiped out on my iPad. No serial number, no amount of memory and no operating system id. I called back and was told that indeed the servers had become very overloaded and that I should try and restore my iPad. I tried that, while the rep waited on the phone. No luck with the restore. Another error message and no progress. He then told me that I should "wait several hours" and try when the servers were not busy. I asked him if that was Apple's official response. He stated that millions of users were trying to upgrade their devices and this was the result. I asked if there was any other solution since my iPad was now dead. He stated there was no solution other than wait and that was Apple's official response and solution.

I have an iPhone 4 and an iTouch and will wait several days before attempting to update them.

Not Tim Cook's finest hour. No a good way to get started.

Sad.

Just keep trying, dude. You'll eventually succeed. Your frustration is understandable, and I agree Apple could have handled this better. But this is the mother of all upgrades. Be patient. Trust me - you'll be delighted when it is over. I am.
post #73 of 124
Quote:
Originally Posted by foxhunter101 View Post

I updated yesterday evening, 8pm eastern time. Wouldn't go through the first time, tried second time & got iOS5 (but it took hours). And for some reason, I have NONE of my 900 contacts on my 3GS.

900 numbers, eh? Well, the App store does have this policy against porn. Maybe this is related?
post #74 of 124
Quote:
Originally Posted by Mimieux View Post

When updating my iPhone 4 to iOS5, I get an Error 3173 message. After 3 attempts which all failed, my iPhone no longer appears under Devices in iTunes. \

3173? That I haven't seen. But don't worry. I've helped upgrade dozens and dozens of devices over the last 15 hours. Whatever the error, just keep retrying.

Do not let someone talk you into putting the device into DFU mode until you previously had problems with it. It's unnecessary.
post #75 of 124
Quote:
Originally Posted by Tomasz View Post


Final thought: user experience when comes to IOS updating problems is not the way Apple got us used to - cryptic error codes, inconsistent and not relevant troubleshooting steps on support pages (USB concentrators, IP packet sizes...), leaving user with iTunes backup that is not suitable to restore...

I disagree. This is par for the course whenever there has been a massive upgrade. Apple is great at support in their stores. Outside of the stores, meh. Cryptic error codes? Nothing new. You can expect that from any vendor.

But we have to understand this is the mother of all upgrades. Keep trying and you'll eventually succeed.
post #76 of 124
Quote:
Originally Posted by j1h15233 View Post


On another note, I really wish I could put Newstand in a folder but it won't let me because it basically is a folder.

I want to take my NYT out of Newstad cause now I have to TAP 2x to get to it-
Is there a way to put the NYT app as a standalone anymore? Frustrating.
Is this progress?
post #77 of 124
I see all these suggestions that Apple should stagger the release and their sever should be setup to handle the load. There is no way any company can handle this type of load on a server.

If Apple were to stagger the release, we would then hear the complaints about how you were not first to get your upgrade.
post #78 of 124
Quote:
Originally Posted by MacInsider2 View Post

Just want to say thanks to all you beta testers for taking the time to install on day 0 of the release. I really appreciate your ironing out all the bugs for me when I install in a week!

Absolutely, and please report all the real bugs that turn up, not just overloading the update service.

Philip Machanick creator of Opinionations and Green Grahamstown
Department of Computer Science, Rhodes University, South Africa

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Philip Machanick creator of Opinionations and Green Grahamstown
Department of Computer Science, Rhodes University, South Africa

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post #79 of 124
Quote:
Originally Posted by MacInsider2 View Post

Just want to say thanks to all you beta testers for taking the time to install on day 0 of the release. I really appreciate your ironing out all the bugs for me when I install in a week!

Downloaded iOS 5 for iPad2, iPhone 4 and Lion 10.7.2 for my MacBook and installed all within 2 hours. No errors and bugs on my devices. Hardly a beta. iOS 5 is firkin awesome. Started the download 5 minutes after Apple released it. Everyone in North America was sleeping so that's probably why I got it fast.

I'll still have to JB though. Not because of lacking features but because the carriers here down't allow tethering.
post #80 of 124
Just roll it out more slowly, just like New Year. But don't start in New Zealand.

What puzzled me was that somebody as smart as Jay Freeman stating "Apple's servers are swamped, and failing half the requests".

Only half?
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