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More users say they'll likely buy iPhone 4S than can find fault in it

post #1 of 68
Thread Starter 
A survey of 1,300 smartphone users in the US found that half said they planned or considered to buy the new phone, while only 29 percent said they were disappointed in the new model.

Those findings, compiled by Retrevo, contradict the general complaint among media pundits of being unimpressed with the new iPhone 4S, which is a faster, enhanced version of the existing iPhone 4 but lacking a new design, LTE 4G connectivity, or a the larger screen some rumors had anticipated.

Of the smartphone users the firm interviewed, only 11 percent said they wished it had a new design, 17 percent said they'd liked to have seen 4G service, and just 7 percent expressed a desire for a larger screen (and that includes respondents tallying up more than one complaint about the new phone).

Among iPhone 4 users, dissatisfaction rates were substantially higher, countering another media-led fallacy that Apple's customers are generally ignorant and will buy anything the company sells without a consideration of features.

Among existing customers 47 percent expressed some disappointment with the iPhone 4S announcement, with 21 percent wishing for a new design, 29 percent wanting 4S service and 12 percent hoping for a larger screen.



Still, 42 percent of existing iPhone 4 users said they planned to buy the new model, and 44 percent of iPhone 3G and 3GS users said they would upgrade.

Just 12 percent of Android owners said they would get the iPhone 4S, but 24 percent of all BlackBerry users said they would upgrade. That's a lower percentage of BlackBerry users who plan to defect than in previous studies Retrevo has conducted, but certainly not good news for RIM.



To obtain the new iPhone 4S, 18 percent of those who said they planned to buy it expect to wait "in a long line" or planned to camp out for the new device in front of the store, while 53 percent didn't anticipate any problems in getting one.

Apple's record setting pace of a million iPhone 4S preorders in 24 hours puts the company in a position to sell nearly 3 million devices on launch weekend, and 25 million in the current quarter, according to reports by Wall Street analysts.
post #2 of 68
Wonder how many of the Android and BB users are from Sprint. I have a colleage who only had an Android phone because he was on Sprint. Needless to say, he's making the switch to the iPhone 4S.
post #3 of 68
(replying based on the title alone)

why would there be a fault in it?

I'm confused
post #4 of 68
AT&T holds you prisoner.

I preordered last Friday and was told 1 week. Now I am told 2 - 3 weeks. I tried to cancel and just pick up an iPhone 4 instead and they say they cannot do anything until the phone arrives.

Time to call my credit card company.
post #5 of 68
1,300 people is a lot of people to ask for a survey and the fact that half of them said that they're considering to get an iPhone 4S is pretty amazing.

I wonder what the motives of the whiners and crybabies are though. If somebody doesn't like the iPhone 4S for whatever reason then don't buy one, problem solved! It's as if the whiners don't want anybody else to buy the phone either! The whiners and trolls should realize that their opinion is totally irrelevant, nobody cares about what they say and the hordes of people lining up outside Apple stores yet again will prove them wrong.
post #6 of 68
I have to admit I was a little disappointed that the new 4S wasn't a little different. Maybe a silver option. Bigger screen, maybe. But that doesn't mean I'm not getting one. It looks amazing and is an upgrade over the 4. I think a lot of those "disappointed" people are probably doing the same as me.
post #7 of 68
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post #8 of 68
so much for the Android base jumping ship
post #9 of 68
Is it just me...

Or ar these graphics even more gaudy than the ones DED provides, himself?
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post #10 of 68
Give it another 6-8 weeks. As more Android phones start using 4.5" 720P displays the iPhone is going to look less attractive.

Don't get me wrong, OS-wise iOS is better than Android IMHO. The app selection is better and the apps are of better quality. But when non-iPhone users go into a store and immediately see some of these big beautiful new displays, the iPhone is going to look less interesting.

-kpluck

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post #11 of 68
Quote:
Originally Posted by MacRulez View Post


Equally accurate alternative headlines could read:

Here are a few more accurate headlines.

Amazingly, 42% of all iPhone 4 owners plan to upgrade to the iPhone 4S, a truly amazing statistic.

88% of Android users are still broke and they will be sticking with their inferior phones.

1 out of every 4 Blackberry users will be jumping ship and getting an iPhone 4S!

Apple produces their biggest hit ever! iPhone 4S to become most popular phone ever!
post #12 of 68
given that no phone or carrier truly meets the 4g spec, can't someone sue them to stop BSing about it?
post #13 of 68
Quote:
Originally Posted by kpluck View Post

Give it another 6-8 weeks. As more Android phones start using 4.5" 720P displays the iPhone is going to look less attractive.

I don't know about you, but my thumb can not fit across anything much larger than a 3.5" screen. 4.5" screen = two handed operation. No thanks, I'll keep a usable screen, thanks.
post #14 of 68
Quote:
Originally Posted by kpluck View Post

Give it another 6-8 weeks. As more Android phones start using 4.5" 720P displays the iPhone is going to look less attractive.

Don't get me wrong, OS-wise iOS is better than Android IMHO. The app selection is better and the apps are of better quality. But when non-iPhone users go into a store and immediately see some of these big beautiful new displays, the iPhone is going to look less interesting.

-kpluck

Don't get me wrong, I wish the iPhone had a 4.5" screen, but only if Apple could figure out how to make it less than 3.5"... you see, 4.5" is way too big for a phone, I personally wish the iphone 4 weren't as big as it is. I think we're all just biting off more than we can chew wanting that big a screen on something that should be as small or smaller than the feature phones we used to buy and love and want to be even smaller than they were.
post #15 of 68
Quote:
Originally Posted by Dick Applebaum View Post

Is it just me...

Or ar these graphics even more gaudy than the ones DED provides, himself?

Heh, heh.

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post #16 of 68
Quote:
Originally Posted by MacRulez View Post

Let's take a fresh look at these numbers:

...

TrollZZs are out!
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post #17 of 68
Quote:
Originally Posted by Gustav View Post

I don't know about you, but my thumb can not fit across anything much larger than a 3.5" screen. 4.5" screen = two handed operation. No thanks, I'll keep a usable screen, thanks.

I think that Android people who keep boasting about their 4.5" phone are really poor people and they can't afford an iPad 2.

4.5" is too large for a phone and if somebody wants a bigger size for something, just use an iPad!

You're also right about one handed operation, that is very important.
post #18 of 68
Typical customer and typical tech forum poster exactly opposite!

I know, the world is still spinning for me too. I mean who could have guessed...

Also... 7% for larger screen! Buahahahahahaha! LMAO!
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post #19 of 68
Quote:
Originally Posted by AppleInsider View Post


Apple's record setting pace of a million iPhone 4S preorders in 24 hours puts the company in a position to sell nearly 3 million devices on launch weekend, and 25 million in the current quarter, according to reports by Wall Street analysts.

is it just me, or do other people find this annoying. It implies that consumer interest is the limiting factor in newly released iPhone sales numbers.

Has this EVER been the case? Seems to me that Apple has always been able to sell all they could deliver in the first months...
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post #20 of 68
Quote:
Originally Posted by Gustav View Post

I don't know about you, but my thumb can not fit across anything much larger than a 3.5" screen. 4.5" screen = two handed operation. No thanks, I'll keep a usable screen, thanks.

If you had phrased this right there was a "that's what she said" reply in there somewhere, but you gave me nothing. Come on man.
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post #21 of 68
Quote:
Originally Posted by shen View Post

Also... 7% for larger screen! Buahahahahahaha! LMAO!

Those Android phones with large screens are designed for a very specific segment of the market.

Here is a typical Android user using a dumbphone, but they were recently polled and 36% of them stated that they prefer 5" and bigger phones. Anything under 5" was simply too small for their fat thumbs and gorilla hands.

post #22 of 68
Quote:
Originally Posted by MacRulez View Post



88% of Android users find nothing compelling enough in iPhone to consider switching

Majority of Apple's own customers find no compelling reason to upgrade to latest iPhone

Even near-total-failure RIMM has fewer than one fourth of its customers who find the latest iPhone worth switching for

The numbers are bad, Apple needs to figure out away to attract more buyers to the iPhone before it is too late. There will always be some diehard fanatics, but I find it hard to believe that the majority of Android or Blackberry users are biased.

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post #23 of 68
Quote:
Originally Posted by Aizmov View Post

The numbers are bad, Apple needs to figure out away to attract more buyers to the iPhone before it is too late. There will always be some diehard fanatics, but I find it hard to believe that the majority of Android or Blackberry users are biased.



You do realize that without the sarcasm tag some people are going to take you seriously...
Hmmmmmm...
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post #24 of 68
Quote:
Originally Posted by lamewing View Post

AT&T holds you prisoner.

I preordered last Friday and was told 1 week. Now I am told 2 - 3 weeks. I tried to cancel and just pick up an iPhone 4 instead and they say they cannot do anything until the phone arrives.

Time to call my credit card company.

It's the same policy if you pre-order with Apple... And Apple's the one who controls the supply.

Has anyone confirmed that the phones ordered through AT&T are really being shipped from AT&T or are they just using the same Apple process?
post #25 of 68
Quote:
Originally Posted by AppleInsider View Post

while only 29 percent said they were disappointed in the new model.

How about a comparison to disappointment in previous years.
post #26 of 68
Quote:
Originally Posted by Apple ][ View Post

Those Android phones with large screens are designed for a very specific segment of the market.

Here is a typical Android user using a dumbphone, but they were recently polled and 36% of them stated that they prefer 5" and bigger phones. Anything under 5" was simply too small for their fat thumbs and gorilla hands.



4" is the sweet spot in my opinion. By the by, your comments are ridiculous, even for this site. Get the blinkers off mate - people ARE a bit underwhelmed with this release. Live with it.

I'm not saying there's a load of better phones out there, but the "s" is for speed shit is getting old. They pulled that trick already, even I fell for it. It was this realisation that drove me away from the iPhone.
post #27 of 68
Quote:
Originally Posted by MacRulez View Post

Let's take a fresh look at these numbers:


In spite of the glowing headline, based on those numbers one can accurately say:

Nearly half of current Apple customers find nothing worth upgrading for in the latest iPhone, many citing multiple deficiencies

If I had an iPhone 4, I probably wouldn't consider it worth the upgrade either. Heck, as cool as the iPad 2 is, I decided to wait for the iPad 3 because I already have an iPad 1. Does that mean the products or disappointing or that people just aren't going to spend hundreds of dollars each year to stay on the bleeding edge of technology.
post #28 of 68
Quote:
Originally Posted by Scaramanga89 View Post

4" is the sweet spot in my opinion. By the by, your comments are ridiculous, even for this site. Get the blinkers off mate - people ARE a bit underwhelmed with this release. Live with it.

I'm not saying there's a load of better phones out there, but the "s" is for speed shit is getting old. They pulled that trick already, even I fell for it. It was this realisation that drove me away from the iPhone.

That's a stupid reason. That's like going away from Android phones because you realize the Droid voice in the commercial is actually a person and not a robot.
post #29 of 68
Quote:
More users say they'll likely buy iPhone 4S than can find fault in it

Pretty graphics but silly comparison. I was a little disappointed but would still like to upgrade.
post #30 of 68
Quote:
Originally Posted by AppleInsider View Post

A survey of 1,300 smartphone users in the US found that half said they planned or considered to buy the new phone, while only 29 percent said they were disappointed in the new model. ...

"I wish it had a bigger screen" is really just a subset of "I wish it had a new design."

Otherwise it's just a redesign for redesign's sake and anyone who wants that is just an idiot.
post #31 of 68
Quote:
Originally Posted by Scaramanga89 View Post

4" is the sweet spot in my opinion. By the by, your comments are ridiculous, even for this site. Get the blinkers off mate - people ARE a bit underwhelmed with this release. Live with it.

I'm not saying there's a load of better phones out there, but the "s" is for speed shit is getting old. They pulled that trick already, even I fell for it. It was this realisation that drove me away from the iPhone.

And then you realized that no other smartphone or platform out there is nearly as well supported, either from the company that makes the hardware/software, the accessory makers, or the third-party developers. Apple has the majority of the mindshare, and that is very important. Even a lot of people I know that have an Android phone only got it because it was either cheaper and "was like an iPhone" (best indication right there), iPhone is/was not on their network, or they just don't like anything with an Apple logo on it, no matter the merits. I like Android, don't get me wrong, but there is nothing about it currently that is leaps and bounds better than an iPhone.
post #32 of 68
Or, since we have other studies about the % of each group that says they will stay with their current brand, we can view the numbers another way. Correctly.

Most iPhone owners, a huge majority, say they will only get another iPhone, yet half don't want the 4s. In other words they will keep what they have. More than half of android users say they will not get a new version of the same phone, but some see reason to change to iPhones. In other words iPhones owners fall into two camps, those keeping their current iPhone and those upgrading. Almost none of them are considering another phone. Android users however are planning on a new phone, and some of them are looking at iPhones. The rest we don't know about what type they are considering.

Apple has a near 100% retention rate, as studies show. Android users are bouncing from phone to phone till they find one they like. And the numbers suggest that what they will eventually like is an iPhone. So how is this bad news for Apple?

Oh that is right, the bad news post was by a known troll...
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post #33 of 68
Quote:
Originally Posted by AppleInsider View Post

More users say they'll likely buy iPhone 4S than can find fault in it

Actually, 29% of all smartphone users found fault versus only 24% that planned to buy it ("not sure" does not mean "likely"). And 47% of iPhone 4 owners found fault versus 42% that planned to buy.

Quote:
Originally Posted by AppleInsider View Post

Those findings, compiled by Retrevo, contradict the general complaint among media pundits of being unimpressed with the new iPhone 4S, <...>

I thought it wasn't the consumer's job to know what they want? It doesn't seem reasonable for the media pundits to echo the complaints of nearly half of the knowledgeable owners of Apple's current flagship phone?

Quote:
Originally Posted by AppleInsider View Post

Among iPhone 4 users, dissatisfaction rates were substantially higher, countering another media-led fallacy that Apple's customers are generally ignorant and will buy anything the company sells without a consideration of features.

Seems like you need to establish what percentage of Apple customers are iPhone 4 users before you make that grasp at generalization. According to these statistics, it's possible that at least 42-53% of iPhone 4 customers are indeed Apple sheep. And the other 47-58% don't think it's worth upgrading to, which contradicts your sweeping headline. Maybe you should stick to one argument at a time.

Quote:
Originally Posted by AppleInsider View Post

Still, 42 percent of existing iPhone 4 users said they planned to buy the new model, and 44 percent of iPhone 3G and 3GS users said they would upgrade.

Wow, it's only a compelling upgrade for 44% of 3G/3GS users? That's shocking to me, I thought the 4S was "meant" for those holdouts.

Quote:
Originally Posted by AppleInsider View Post

Just 12 percent of Android owners said they would get the iPhone 4S, but 24 percent of all BlackBerry users said they would upgrade.

12% doesn't sound like an Android killer stat to me. I'm guessing the other 76% of Blackberry users are probably content with using their 3-6 year old Blackberry for a few more years (which makes them a perfect fit for RIM's product pipeline).

Quote:
Originally Posted by AppleInsider View Post

To obtain the new iPhone 4S, 18 percent of those who said they planned to buy it expect to wait "in a long line" or planned to camp out for the new device in front of the store, while 53 percent didn't anticipate any problems in getting one.

At least we've established the 18% idiot margin of error with this survey. Preorder? huh?

So the 4S is less than a coin toss for existing iPhone owners, and barely any interest to Android/Blackberry users. No doubt that will still be impressive sales numbers, but hardly overwhelming greatness.
post #34 of 68
Quote:
Originally Posted by kpluck View Post

Give it another 6-8 weeks. As more Android phones start using 4.5" 720P displays the iPhone is going to look more attractive.

...

-kpluck

Fixed your typo.
post #35 of 68
Quote:
Originally Posted by shen View Post

TrollZZs are out!

Yez!!
post #36 of 68
Quote:
Originally Posted by Scaramanga89 View Post

Get the blinkers off mate - people ARE a bit underwhelmed with this release. Live with it.

Yeah, we're all living with the fact that it is Apple's most successful product yet.

Apple is doomed.
post #37 of 68
Quote:
Originally Posted by Scaramanga89 View Post

I am a bit underwhelmed with this release.

Fixed.

Quote:
They pulled that trick already, even I fell for it.

A brand new processor faster than any other phone on the market. WHAT A NASTY TRICK.



Quote:
It was this realisation that drove me away from the iPhone.

Are you threatening to come back? Because if so, fine, I agree with you. Anything to make you not have one, I guess.
post #38 of 68
Quote:
Originally Posted by Scaramanga89 View Post

I'm not saying there's a load of better phones out there, but the "s" is for speed shit is getting old. They pulled that trick already, even I fell for it. It was this realisation that drove me away from the iPhone.

So, you are of the opinion that the new iPhone should have looked different for the sake of looking different? I cannot think of any other reason why someone would want a different case design than to be able to show off that one has the 'new' model.

I hope that you don't feel too disappointed that Mac 15" laptops have had only three different case designs over the last ten years (the Ti-Book, the Al-Book, and the Unibody model).
post #39 of 68
We can count on one hand how many people have actually touched a 4S? Let's see what happens when they are in the field; when applications start rolling out that the CPU, GPU, voice, and iCloud; when a 3G or 3GS owner has a friend with one or picks one up in an Apple Store.
post #40 of 68
Quote:
Originally Posted by Apple ][ View Post

I think that Android people who keep boasting about their 4.5" phone are really poor people and they can't afford an iPad 2.

4.5" is too large for a phone and if somebody wants a bigger size for something, just use an iPad!

You're also right about one handed operation, that is very important.

I can't see why anyone would brag about 4.5, or even 5 inches
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