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iPhone 4S, iPhone 4 break Sprint one-day sales, AT&T activation records

post #1 of 36
Thread Starter 
Sprint confirmed on Friday that launch day sales of Apple's iPhone 4S and iPhone 4 topped the carriers previous one-day sales record while AT&T announced a record number of activations.

It took only four hours for Sprint to break its previous one-day sales record after starting nationwide sales this morning.

Sprint today reported its best ever day of sales in retail, web and telesales for a device family in Sprint history with the launch of iPhone 4S and iPhone 4., said Fared Adib, Sprints Product Chief.

While AT&T has yet to announce sales numbers, the company did confirm that a record number of iPhones had been activated as of 4:30 p.m. ET launch day. The company released a statement saying that is "is on-track to double (its) previous record for activations on a single day."

Apple's next-generation handset has been so popular that, due to the high number of activations, AT&T saw server issues, with customers receiving a message saying that their activation was "pending."

Since then, many AT&T customers, particularly those on the East Coast, have been left staring at their sparkling new device for over 7 hours waiting for the carrier to push through their activations so they can proceed past the set-up screen and begin using their device

A customer service rep for AT&T told AppleInsider Friday evening that activations were delayed by as much as two hours the last time her superiors provided her with an update on the matter, which was much earlier Friday morning.

Sprint, the nations third-largest carrier, is the latest to carry the iPhone in the U.S., after AT&T and Verizon, and is the only mobile operator still offering unlimited data plans to new and existing subscribers.

The response to this device by current and new customers has surpassed our expectations and validates our customers desire for a truly unlimited data pricing plan," Adib said.

Earlier this year Sprint blamed poor quarterly results on its inability to offer the iPhone to interested customers.

A report published before Apples Oct. 4 iPhone event revealed that Sprint signed a $20 billion deal with Apple to sell 30.5 million iPhone units in the following four years.

Crowd awaiting iPhone 4S on launch day | source: AT&T flickr

The iPhone 4S, the latest addition to Apple's smartphone lineup, was launched today after a week of pre-sales in seven countries including USA, Canada, UK, France, Germany, Australia and Japan.

Apple on Monday announced it sold one million iPhone 4S pre-orders during the first 24 hours of availability, a new sales record for the company.
post #2 of 36
Steve Jobs death put Apple on the news also.
Citing unnamed sources with limited but direct knowledge of the rumoured device - Comedy Insider (Feb 2014)
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Citing unnamed sources with limited but direct knowledge of the rumoured device - Comedy Insider (Feb 2014)
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post #3 of 36
my device was not one of those activated. nor will it be. after three hours and 45 minutes of activation failures and one hour and eight minutes on the phone with applecare, with nothing to show other than "try again", i returned it to the store. maybe next time.
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"Personally, I would like nothing more than to thoroughly proof each and every word of my articles before posting. But I can't."

appleinsider's mike campbell, august 15, 2013
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post #4 of 36
Quote:
Originally Posted by Pooch View Post

my device was not one of those activated. nor will it be. after three hours and 45 minutes of activation failures and one hour and eight minutes on the phone with applecare, with nothing to show other than "try again", i returned it to the store. maybe next time.

So all was good on the USA east coast until an hour ago - now SIRI won't works at all on two phones! So it seems the faster processor in the 4S just sends it out to servers

post #5 of 36
Siri is in beta. You should expect occasional service glitches with the service.
post #6 of 36
Quote:
Originally Posted by Pooch View Post

my device was not one of those activated. nor will it be. after three hours and 45 minutes of activation failures and one hour and eight minutes on the phone with applecare, with nothing to show other than "try again", i returned it to the store. maybe next time.

You should've asked the retail AT&T staff to activate them for you. That's what my cousin did and it went without a glitch after failing to activate them over the phone.
post #7 of 36
Quote:
Originally Posted by Right_said_fred View Post

So all was good on the USA east coast until an hour ago - now SIRI won't works at all on two phones! So it seems the faster processor in the 4S just sends it out to servers


It was working, but it's not working anymore?
post #8 of 36
Quote:
Originally Posted by AppleInsider

Sprint today reported its best ever day of sales in retail, web and telesales for a device family in Sprint history with the launch of iPhone 4S and iPhone 4., said Fared Adib, Sprints Product Chief.

Ah, the sweet smell of failure!

On a more serious note, I hope this saves Sprint. The competition for AT&T and Verizon is sorely needed!
post #9 of 36
After a little over 3 long years, I've finally had enough of AT&T's BS! I made the switch after they wouldn't upgrade me early (while was the first time that happened and last straw) and would have had to wait another 3 months to do so. Perfect excuse to switch back to Verizon. Phone arrived at 10am and by 11am my phone was completely switched. Kinda feel bad for what all these new AT&T people are in for. Day 1 - can't activate phone , wait till you start dropping calls when it says you have full service, thats when the real fun begins.
post #10 of 36
Quote:
Originally Posted by Yuniverse View Post

It was working, but it's not working anymore?

it was really terrific - now NO commands recognized. Cannot even say "Call xxx Mobile" well it would appear that almost nothing of siri resides in the phone
poor this

update : if i disable siri i get back the good old voice recognition - this works fine - re enable siri and nada - not working at all its really disappointing
post #11 of 36
Quote:
Originally Posted by Bombora View Post

After a little over 3 long years, I've finally had enough of AT&T's BS! I made the switch after they wouldn't upgrade me early (while was the first time that happened and last straw) and would have had to wait another 3 months to do so. Perfect excuse to switch back to Verizon. Phone arrived at 10am and by 11am my phone was completely switched. Kinda feel bad for what all these new AT&T people are in for. Day 1 - can't activate phone , wait till you start dropping calls when it says you have full service, thats when the real fun begins.

Wait till you get your first bill with all those mistery Verizon charges..I activated mine in 2 minutes (At&t)

"Apple people have no objectivity when it comes to criticism of Apple.." Lenovo X1 Carbon is out..bye bye MBAir

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"Apple people have no objectivity when it comes to criticism of Apple.." Lenovo X1 Carbon is out..bye bye MBAir

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post #12 of 36
Activating my 4S took a little longer than my wife's, but both are working now. WOW, what an upgrade from our tired 3G models!
post #13 of 36
All these tales of failing activations, etc., leave me a bit bemused about my experience this morning, considering I chose to forego pre-ordering.

I arrived at the local AT&T store about 75 minutes ahead of their announced open time. I was 9th in line.

While we were waiting, the store passed around Krispy Kreme donuts, bottles of water, color-coded forms to indicate which model we were purchasing, showed off accessories, and fielded questions about the phone's features, and extended warranties.

Once they formally opened, I was among the first batch to be let in, and immediately assigned a salesperson. The actual purchase/activation process took, I think, about seven minutes... including the time to transfer my old SIM card data (this was my first iPhone).

I was also the first purchaser to leave, and I got a spontaneous cheer from the line (which had grown to over three dozen by then). Goofy though it sounds now, I couldn't resist raising my new phone aloft and yelling, "Sixty-four, baby!!"

Total time: 90 minutes, tops. As close to perfect as I could ever hope for.

Quality isn't expensive... it's priceless.

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Quality isn't expensive... it's priceless.

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post #14 of 36
Quote:
Originally Posted by Pooch View Post

my device was not one of those activated. nor will it be. after three hours and 45 minutes of activation failures and one hour and eight minutes on the phone with applecare, with nothing to show other than "try again", i returned it to the store. maybe next time.

You can't wait a day for it to activate? Maybe you shouldn't have bought on launch day. There has been delayed activation every launch.
post #15 of 36
Quote:
Originally Posted by Right_said_fred View Post

it was really terrific - now NO commands recognized. Cannot even say "Call xxx Mobile" well it would appear that almost nothing of siri resides in the phone
poor this

update : if i disable siri i get back the good old voice recognition - this works fine - re enable siri and nada - not working at all its really disappointing

iCloud has been up and down a bit too. I think Apple may be having trouble with so many people signing up. No RIM-level outages though.

Siri requires network connectivity too, so you might want to check that.
post #16 of 36
I'm feeling a bit of phone envy today. I preordered last week at my local AT&T store, but I must have been one of the last of the million or so as I have a ship date of 14-21 days. I can't wait to upgrade from my tired old 3G, the 4S sounds amazing compared to what I currently have.
post #17 of 36
Two hours in line at Berkeley's 4th St. Apple store. A beautiful day, party atmosphere, free Peet's coffee and chocolate chip cookies from a nearby deli. A half hour wait in-store because the network was down for ATT and Verizon (not Sprint.)

All-in-all, the phone is a huge step up from my 3GS. Camera, iCloud, Siri all impressive. While Siri will take a little while to get proficient at, it's pretty sweet right off the bat. "42", indeed!
post #18 of 36
Quote:
Originally Posted by rrobr View Post

"42", indeed!

Get a life. ;-)
post #19 of 36
God i love my 4S!

SIRI ROCKS!!!!!

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CNN: Obamacare largest tax increase in American history

 

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post #20 of 36
Quote:
Originally Posted by Pooch View Post

my device was not one of those activated. nor will it be. after three hours and 45 minutes of activation failures and one hour and eight minutes on the phone with applecare, with nothing to show other than "try again", i returned it to the store. maybe next time.

Instant gratification's a bitch, eh?
post #21 of 36
Quote:
Originally Posted by Right_said_fred View Post

it was really terrific - now NO commands recognized. Cannot even say "Call xxx Mobile" well it would appear that almost nothing of siri resides in the phone
poor this

update : if i disable siri i get back the good old voice recognition - this works fine - re enable siri and nada - not working at all its really disappointing

It's in beta. that plus about 2 million people are trying to play with it at the same time.
post #22 of 36
I can't believe all the whining. Who doesn't now understand the early adoption thing. I wanted mine on day one so I knew I had to brave through any hiccups. I enjoyed watching UPS tracking as my phone went from China to my house in two days. UPS came early for a change, then my phone didn't activate right away so I left it home, took the old one. 15 minutes after I go out the old one bricks as a phone 'cause the activation goes through. It is FUNNY. Stories to tell about opening day. If your years of using a superb device are ruined by just one day, then you have issue far beyond anything Apple or AT&T can fix. SIRI is in beta. They announced that right away. Get over yourselves and just enjoy it now that the tide is down. You were part of cell phone history and lore.
post #23 of 36
Quote:
Originally Posted by esummers View Post

You can't wait a day for it to activate? Maybe you shouldn't have bought on launch day. There has been delayed activation every launch.

followed of course by a ton of folks complaining about how ATT can't get their acts together.

Forgetting that even if ATT, Apple etc had counted on double the day one traffic, it doesn't really help when they get triple or more. THey do their best but they are not gods. Not even Steve was.

That said, I actually went to a store to get my phone. Wasn't really planning on it but I had to pick up some stuff for my sister at the mall and noticed that the line at the time was nil (maybe 20 folks). so I said what the heck. I was just upgrading my line. Yes there were problems getting the service to start up but my old phone was still working so I told them not to sweat it, if it wasn't working by morning I'd bring it back. The sales person seemed relived that I was so chill but hey I have the weekend off so why be a bitch when it really isn't a hassle and I know how nuts launch weekends can be. I've read the stories for years.

by the time I got home, it was fine. Service was working etc. I'll run it through the paces and if anything seems amiss I'll go see them. But I'm thrilled so far. Especially with the camera which is the main reason I got it

A non tech's thoughts on Apple stuff 

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A non tech's thoughts on Apple stuff 

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post #24 of 36
i pre-ordered mine and UPS made me wait until 5pm to deliver it. It's sweet. A lot better than my Android device. Set up was very quick on Verizon.
post #25 of 36
The UPS finally arrived at 8:30 PM though. Was it irritating to wait so long? Of course, but mostly because I was stuck waiting at the door the entire day to sign for it.

I can't imagine somebody going, "What?! A few hours of activation problems during launch? That's it! I'm sending it back!" I consider myself an impatient person, but wow.
post #26 of 36
Quote:
Originally Posted by esummers View Post

There has been delayed activation every launch.

Will they ever get their shit together?
post #27 of 36
Quote:
Originally Posted by charlituna View Post

followed of course by a ton of folks complaining about how ATT can't get their acts together.

Forgetting that even if ATT, Apple etc had counted on double the day one traffic, it doesn't really help when they get triple or more. THey do their best but they are not gods. Not even Steve was.

It would not have been possible to have introduced the product in a manner which would not cause massive failures.


Right?
post #28 of 36
Quote:
Originally Posted by ConradJoe View Post

It would not have been possible to have introduced the product in a manner which would not cause massive failures.


Right?

Yes, but then the fandroids would have nada to crow about. Apple tries hard to maximise happiness and deliver satisfaction to the greatest number of people.

Cheers
post #29 of 36
I haven't seen anything yet about the numbers of each type of phone sold - 4S vs 4 vs 3GS. It wouldn't surprise me if the 3GS actually holds up well enough for the 3 iPhones to be #1, #2, and #3 in sales among all smartphones.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
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"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
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post #30 of 36
So much for all these people saying "I'm leaving for Verizon or Sprint". Good luck with slow speeds!
post #31 of 36
Quote:
Originally Posted by PScooter63 View Post

All these tales of failing activations, etc., leave me a bit bemused about my experience this morning, considering I chose to forego pre-ordering.

...


Total time: 90 minutes, tops. As close to perfect as I could ever hope for.

Wouldn't it be great if that happened every time you bought a new appliance? I'd like to see Samsung match that when you buy a new TV set!
post #32 of 36
Quote:
Originally Posted by Pooch View Post

my device was not one of those activated. nor will it be. after three hours and 45 minutes of activation failures and one hour and eight minutes on the phone with applecare, with nothing to show other than "try again", i returned it to the store. maybe next time.

If you cannot wait that long to get your phone activated, on launch day ... well, you need to learn some patience.

I however, also think that you're full of it only posted the above to get a rise out of people.
post #33 of 36
Quote:
Originally Posted by bdobson View Post

If you cannot wait that long to get your phone activated, on launch day ... well, you need to learn some patience.

I however, also think that you're full of it only posted the above to get a rise out of people.

He can't even wait 24 hours......SOME OF US HAVE YET TO GET THE PHONE!
post #34 of 36
Quote:
Originally Posted by ConradJoe View Post

Will they ever get their shit together?

Does it really matter? It clears within a day or two, or most people don't have the problem at all. I certainly didn't have any issues updating all my iOS devices and Mac's. Took forever because of the number of updates, but considering I downloaded well over 7GB of combined updates and code it went surprisingly well.

If your inflexible or have a low tolerance for issues then just wait a week or two after any major product release.

From any vendor.

Heck, if your that thin skinned, a year would be more your speed...
post #35 of 36
Quote:
Originally Posted by ConradJoe View Post

Will they ever get their shit together?

Will you ever stop beating your wife?

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #36 of 36
Quote:
Originally Posted by Pooch View Post

my device was not one of those activated. nor will it be. after three hours and 45 minutes of activation failures and one hour and eight minutes on the phone with applecare, with nothing to show other than "try again", i returned it to the store. maybe next time.

OK, whatever. So basically it's 3,999,999 to 1.
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