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Apple retail chief Ron Johnson officially departs with no replacement

post #1 of 74
Thread Starter 
As was previously announced, Apple's head of retail operations, Ron Johnson, departed the company on Tuesday, though Apple has not yet named a successor.

Johnson's name and picture were completely removed from Apple's official list of executive profiles on Tuesday. The removal coincides with Johnson's previously scheduled Nov. 1 departure from the company.

Johnson is moving on to be the new chief executive of retailer J.C. Penney. He takes over that role on Tuesday after spending the last 11 years as senior vice president of retail at Apple.

After working as a key merchandising executive at Target for 15 years, Johnson was personally lured away by Apple's Steve Jobs in 2000 to spearhead the company's retail business. He is now renowned for creating an international chain of retail stores that are among the world's most profitable per square foot.

He also pioneered the successful "Genius Bar" concept that has become a staple of Apple's stores -- a concept that Jobs himself was initially against.

The removal of Johnson from Apple's executive profiles page leaves no one listed as the head of the company's retail operations. The company said in June, after Johnson announced his departure, that it was "actively recruiting" for a new retail chief, while in August the company took its search abroad in hopes of finding a replacement with international retail experience.



The international component of Apple's retail business will be the most crucial element going forward. The company announced in its quarterly earnings conference call last month that it plans to open 40 new retail stores in the current quarter, with about three-quarters of them outside the U.S.

Rather than build additional stores in America, Apple is looking to expand its current, established storefronts in order to better serve customers. Officials at Apple admitted that its current stateside retail stores are "too constrained" to properly serve customers.
post #2 of 74
has steve jobs been for any awesome idea at apple in the last 10 years?

against a Windows ipod
against iphone apps
against the genius bar
post #3 of 74
Quote:
Originally Posted by AppleInsider View Post

Rather than build additional stores in America, Apple is looking to expand its current, established storefronts in order to better serve customers. Officials at Apple admitted that its current stateside retail stores are "too constrained" to properly serve customers.


Too constrained? WTF does that even mean?

Maybe they should get rid of the "museum of technology" look and set things up with more and better POS displays.
post #4 of 74
Quote:
Originally Posted by al_bundy View Post

has steve jobs been for any awesome idea at apple in the last 10 years?

against a Windows ipod
against iphone apps
against the genius bar

And yet, that is what mark a genius, being able to be receptive and change ideas for the best.
Awesome Steve...
post #5 of 74
Quote:
Originally Posted by al_bundy View Post

has steve jobs been for any awesome idea at apple in the last 10 years?

against a Windows ipod
against iphone apps
against the genius bar

A.I., if this site so readily attracts rubbish such as this, perhaps it's time to move on. \
Where are we on the curve? We'll know once it goes asymptotic!
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Where are we on the curve? We'll know once it goes asymptotic!
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post #6 of 74
Quote:
Originally Posted by ConradJoe View Post

Too constrained? WTF does that even mean?

Maybe they should get rid of the "museum of technology" look and set things up with more and better POS displays.

"That museum technology" has produced the biggest revenue fer sq in the world..., toma castaña
post #7 of 74
Quote:
Originally Posted by ConradJoe View Post

Too constrained? WTF does that even mean?

Maybe they should get rid of the "museum of technology" look and set things up with more and better POS displays.


most people want to see a $2000 laptop in person before they buy. try to find an expensive dell or lenovo in a store
post #8 of 74
Ron Johnson leaving Apple is a huge black eye to Apple. This is the beginning of the end. Welcome to post-Steve Apple.
post #9 of 74
The new temp store in NYC Soho is a travesty- what was wrong with the original store? A salesperson says it may be closed for up to 2 years?
Sad this guy is leaving after 11 years- I wonder if it's because of Cook?
post #10 of 74
Quote:
Originally Posted by scotty321 View Post

Ron Johnson leaving Apple is a huge black eye to Apple. This is the beginning of the end. Welcome to post-Steve Apple.

Please post instructions to direct me to where you want me to go....
I am ready to join the dark side with ppl like you
hehehehehe
post #11 of 74
Quote:
Originally Posted by al_bundy View Post

has steve jobs been for any awesome idea at apple in the last 10 years?

against a Windows ipod
against iphone apps
against the genius bar

against cancer surgery

Ok, that was terrible... but I seriously wonder how many good things are going to happen now that Jobs is gone? He had great vision for creating awesome products, but he could also oppose great/common sense ideas with a religious fervor.
post #12 of 74
Quote:
Originally Posted by scotty321 View Post

Ron Johnson leaving Apple is a huge black eye to Apple. This is the beginning of the end. Welcome to post-Steve Apple.

The announcement that Ron Johnson was leaving Apple happened before Steve stepped down as CEO. This isn't anything new in corporate America. The difference being can Apple continue to replace their top employees with others that have as much vision as the ones they've been lucky enough to attract in the last decade or so.
post #13 of 74
Quote:
Originally Posted by lorca2770 View Post

"That museum technology" has produced the biggest revenue fer sq in the world..., toma castaña

Dunno about biggest in the world, I've not seen that stat.

They do very, very well. Better than many other huge, international retailers. Better than any other single-brand store that I am aware of.

Can they do even better? Will they stick with the spare, empty look forever and ever? That remains to be seen.
post #14 of 74
Quote:
Originally Posted by scotty321 View Post

Ron Johnson leaving Apple is a huge black eye to Apple. This is the beginning of the end. Welcome to post-Steve Apple.

You might be jumping the gun a little. Considering how profitable Apple is these days and how high-profile they are, they will attract the best of the best applicants to fill the role.
post #15 of 74
Quote:
Originally Posted by cajun View Post

against cancer surgery

Ok, that was terrible... but I seriously wonder how many good things are going to happen now that Jobs is gone? He had great vision for creating awesome products, but he could also oppose great/common sense ideas with a religious fervor.

Huh? Didn't he listen in the end and reverse himself? So your examples actually contradict your assertion of 'religious fervor' in opposing great/common sense ideas?

Nobody gets everything right. The key is knowing when to change your mind and accept that the other person is right. You tell me, based on Apple's outcomes, do you think Steve got most of his decisions wrong?
post #16 of 74
Quote:
Originally Posted by scotty321 View Post

Ron Johnson leaving Apple is a huge black eye to Apple. This is the beginning of the end. Welcome to post-Steve Apple.

Post-Steve Apple began with the delayed launch of the i4S.
\\
post #17 of 74
Quote:
Originally Posted by cajun View Post

against cancer surgery

Ok, that was terrible... but I seriously wonder how many good things are going to happen now that Jobs is gone?

HOPEFULLY:
1.) An option to turn on/off Flash for iOS
2.) Matte screens on iMacs
3.) Blu-ray support
5.) HDMI on all Macs
6.) Safari and apps on ATV.
7.) End of keynotes - only self serving to the master showman. A disaster without him.
8.) More Woz.
post #18 of 74
Quote:
Originally Posted by IQatEdo View Post

A.I., if this site so readily attracts rubbish such as this, perhaps it's time to move on. \

Just click on his username on the left, then click "User Lists" and "Add to Ignore List" and you'll never see his comments again.

Quote:
Originally Posted by scotty321 View Post

Ron Johnson leaving Apple is a huge black eye to Apple. This is the beginning of the end. Welcome to post-Steve Apple.

Are you going to say this every time someone quits their job at Apple? Other than a knee jerk reaction, please explain your reasoning. What retail strategies does Apple need to do that requires this guy?

Quote:
Originally Posted by cajun View Post

against cancer surgery

Ok, that was terrible... but I seriously wonder how many good things are going to happen now that Jobs is gone? He had great vision for creating awesome products, but he could also oppose great/common sense ideas with a religious fervor.

As long as they don't give into the armchair CEOs then Apple should do ok. Look at how successful Apple is today - you don't want them to screw it up with silly products to appease a handful of geeks in a forum, do you?
post #19 of 74
Quote:
Originally Posted by iKol View Post

HOPEFULLY:
1.) An option to turn on/off Flash
2.) Matte screens on iMacs
3.) Blu-ray support
5.) HDMI on all Macs
6.) Safari and apps on ATV.
7.) End of keynotes - only self serving to the master showman. A disaster without him.
8.) More Woz.

Those are ALL the exact opposite of what needs to happen. Every single one of them. Particularly six and eight.

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply
post #20 of 74
Quote:
Originally Posted by Tallest Skil View Post

Those are ALL the exact opposite of what needs to happen. Every single one of them. Particularly six and eight.

You're still locked in the Steve Jobs reality distortion field- even POST death.
post #21 of 74
Quote:
Originally Posted by ConradJoe View Post

Dunno about biggest in the world, I've not seen that stat.

OK, here's for the US, year ending Q3 2011.

Retail sales per Sq. Ft.

Worldwide is probably not much difference.
post #22 of 74
Quote:
Originally Posted by iKol View Post

You're still locked in the Steve Jobs reality distortion field- even POST death.

The distortion field never existed...., it was the semantics of people taken by mental diarrhea, never accepting the diversity of products.......
post #23 of 74
Quote:
Originally Posted by lorca2770 View Post

The distortion field never existed...., it was the semantics of people taken by mental diarrhea, never accepting the diversity of products.......

Cool, a new one. Come in, make yourself at home. Heaven knows we don't ban the blatant trolls anymore, so you may as well become part of the community.

Quote:
Originally Posted by iKol View Post

You're still locked in the Steve Jobs reality distortion field- even POST death.

No, I just know stupid crap when I see it.

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply
post #24 of 74
Quote:
Originally Posted by cajun View Post

against cancer surgery

Ok, that was terrible... but I seriously wonder how many good things are going to happen now that Jobs is gone? He had great vision for creating awesome products, but he could also oppose great/common sense ideas with a religious fervor.


i still remember the early 2009 Tim Cook time. apple opened up and when SJ came back before WWDC he started to lock it down again. all kinds of nonsense like no other development tools to code iOS apps
post #25 of 74
The guy was offered the CEO position in a major national retail chain. I think there is nothing that Apple could have done to keep him.

Considering JC Penney's customer demographic, I don't expect them to start looking like Apple Stores with Ron Jonson as CEO. Or even like Target. But, given his track record, I'm a little excited to see what he can do to light a fire under JCP's retail strategy.
post #26 of 74
Quote:
Originally Posted by iKol View Post

HOPEFULLY:
1.) An option to turn on/off Flash for iOS
2.) Matte screens on iMacs
3.) Blu-ray support
5.) HDMI on all Macs
6.) Safari and apps on ATV.
7.) End of keynotes - only self serving to the master showman. A disaster without him.
8.) More Woz.

I'd love to see Woz on an Apple advert. "Hi I'm Woz, thirty years ago my friend Steve and I started this company in his dad's garage. . . "

Let's see a keynote first where Steve's imminent demise isn't looming over all the presenters' heads then we can decide if it's still a disaster. Okay?

Flash is on its way out.
post #27 of 74
Quote:
Originally Posted by iKol View Post



HOPEFULLY:

...

8.) More Woz.



That is brilliant.

They could market the company to the faithful as the "old" Apple, the one you fell in love with. Not the giant ruthless multi-national that Apple has become, but rather, the warm and fuzzy nerd-village Apple of yore.

Brilliant.
post #28 of 74
Quote:
Originally Posted by Tallest Skil View Post


No, I just know stupid crap when I see it.

Great- you're very OWN distortion field - you can see something that hasn't even existed yet.
What else does your crystal ball foretell besides your troll watching?
post #29 of 74
Quote:
Originally Posted by tundraboy View Post

I'd love to see Woz on an Apple advert. "Hi I'm Woz, thirty years ago my friend Steve and I started this company in his dad's garage. . . "

Brilliant.
post #30 of 74
Quote:
Originally Posted by tundraboy View Post

OK, here's for the US, year ending Q3 2011.

Retail sales per Sq. Ft.

Worldwide is probably not much difference.

We can each guess about worldwide. But Europe and Japan have very successful retailers too.
post #31 of 74
Quote:
Originally Posted by al_bundy View Post

has steve jobs been for any awesome idea at apple in the last 10 years?

against a Windows ipod
against iphone apps
against the genius bar

Or how many times he saved Apple from making something stupid. You can't be always right, but in a debate with logic and common sense, by backing up your argument with facts and other numbers you can make something. That is what Apple does.

There is no all knowing person, even Steve wasn't.

Which of us is the fisherman and which the trout?

Reply

Which of us is the fisherman and which the trout?

Reply
post #32 of 74
Quote:
Originally Posted by scotty321 View Post

Ron Johnson leaving Apple is a huge black eye to Apple. This is the beginning of the end. Welcome to post-Steve Apple.

Jony Ive will be carrying the Steve Jobs torch and will do very well.

Please update the AppleInsider app to function in landscape mode.

Reply

Please update the AppleInsider app to function in landscape mode.

Reply
post #33 of 74
Quote:
Originally Posted by iKol View Post

Great- you're very OWN distortion field - you can see something that hasn't even existed yet.
What else does your crystal ball foretell besides your troll watching?

That you're not qualified to second guess the decisions or direction of the most successful CE company on the planet. They've done fine without you so far.........and so would we.

Why does Apple bashing and trolling make people feel so good?

Reply

Why does Apple bashing and trolling make people feel so good?

Reply
post #34 of 74
Quote:
Originally Posted by ConradJoe View Post

We can each guess about worldwide. But Europe and Japan have very successful retailers too.

The biography only quotes Steve as saying the 5th Ave. store in NYC as having the highest gross per square foot anywhere in the world. It sure helps when you're selling $2,000 laptops and iMacs and $200-$400 phones all day long.
post #35 of 74
Isn't this a wonderful thread.

A fellow who has completed his job, is number 3 or 4 or maybe even 5 at Apple decides, while Steve is still at the helm, to leave Apple so that he can become number one at a retail chain that is faltering, so that he can once again use his full capabilities... and get paid even more than the salary given to him at Apple.

... but some how or other this is the beginning of the end for Apple.

Wonderful wonderful thread.

Carry on.
na na na na na...
Reply
na na na na na...
Reply
post #36 of 74
Quote:
Originally Posted by cajun View Post

You might be jumping the gun a little. Considering how profitable Apple is these days and how high-profile they are, they will attract the best of the best applicants to fill the role.

Of course. But so far, they have found exactly nobody to fill the role.
post #37 of 74
Quote:
Originally Posted by Dickprinter View Post

That you're not qualified to second guess the decisions or direction of the most successful CE company on the planet. They've done fine without you so far.........and so would we.

Right and Sony was once "the most successful CE company on the planet" too.
Perhaps you should stick to your Dick printing.
post #38 of 74
Quote:
Originally Posted by ConradJoe View Post

Too constrained? WTF does that even mean?

I suspect that they are talking about how in 99% of their stores in the US there's not enough room for more than perhaps 40 people to be in the store at a time but traffic requires more like 100. THere's no place for their personal training and workshops to be held and heard due to the noise. There's always packs of folks waiting for the Genius Bar with no place to put them.

And in most stores the staff has to leave the store and go to some back hallway space to get to their offsite break room cause there's no room for it inside the store.

An ideal Apple Store actually doesn't need to change the sales layout that much. Spread it out for better walk ways that are actually wheelchair accessible even when you have people at the 'stations' on both sides perhaps but the basic layout could stay. The whole packs of folks and noise could be solved by just buying the space next door and punching out a door. Or even put up a noise proof class wall. Make that the 'family room' with the Genius Bar in back with some stools etc for folks to wait, in the front half put the training and project tables as well as a workshop area with a 6-8 seating table positioned across the front so you can use it for hands on or put a big 40 inch screen along the side and chairs for presentation workshops. All with the sales noise missing. THe sales zone could spread to the old family room or even split the difference. Move the genius bar up to where those personal training tables are now and use it for express sales and pre paid pickups. They could cut those set up tables in half given that they are typically just folks playing on Facebook or waiting for their bar appointment. So yank those and put the old 4 seat training tables there. THe kids are all playing with the iPads now so that table is also pointless and could be removed.

The only Genius bar etc space could be shifted to be part of the back so there could be more room for repair spaces, data transfers, employee training, managers actually getting an office so calls to customers that should be private can be private (I hear in most stores its totally not). The phone operators could have a little cubicle rather than just grabbing any phone they can reach as I hear happens at many stores. And the break rooms could come back into the stores.

Something like that could cause a lot of the complaints to go away.

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply
post #39 of 74
Quote:
Originally Posted by charlituna View Post

I suspect that they are talking about how in 99% of their stores in the US there's not enough room for more than perhaps 40 people to be in the store at a time but traffic requires more like 100. THere's no place for their personal training and workshops to be held and heard due to the noise. There's always packs of folks waiting for the Genius Bar with no place to put them.

And in most stores the staff has to leave the store and go to some back hallway space to get to their offsite break room cause there's no room for it inside the store.

An ideal Apple Store actually doesn't need to change the sales layout that much. Spread it out for better walk ways that are actually wheelchair accessible even when you have people at the 'stations' on both sides perhaps but the basic layout could stay. The whole packs of folks and noise could be solved by just buying the space next door and punching out a door. Or even put up a noise proof class wall. Make that the 'family room' with the Genius Bar in back with some stools etc for folks to wait, in the front half put the training and project tables as well as a workshop area with a 6-8 seating table positioned across the front so you can use it for hands on or put a big 40 inch screen along the side and chairs for presentation workshops. All with the sales noise missing. THe sales zone could spread to the old family room or even split the difference. Move the genius bar up to where those personal training tables are now and use it for express sales and pre paid pickups. They could cut those set up tables in half given that they are typically just folks playing on Facebook or waiting for their bar appointment. So yank those and put the old 4 seat training tables there. THe kids are all playing with the iPads now so that table is also pointless and could be removed.

The only Genius bar etc space could be shifted to be part of the back so there could be more room for repair spaces, data transfers, employee training, managers actually getting an office so calls to customers that should be private can be private (I hear in most stores its totally not). The phone operators could have a little cubicle rather than just grabbing any phone they can reach as I hear happens at many stores. And the break rooms could come back into the stores.

Something like that could cause a lot of the complaints to go away.

Well if we had products that just worked we wouldn't have seen this massive increase in Genius bar appointments. How much of this is Lion related?- perhaps the worst ever Mac OS.
post #40 of 74
Quote:
Originally Posted by al_bundy View Post

has steve jobs been for any awesome idea at apple in the last 10 years?

against a Windows ipod
against iphone apps
against the genius bar

And yet, clearly Steve did end up supporting them, as he was the ultimate authority at Apple. It wasn't a democracy.

Perhaps because he was initially opposed forced the team to refine the idea and make it better. Saying no can be a powerful motivator.
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