or Connect
AppleInsider › Forums › Mobile › iPod + iTunes + AppleTV › Apple opens up replacement program for first-gen iPod nano
New Posts  All Forums:Forum Nav:

Apple opens up replacement program for first-gen iPod nano

post #1 of 61
Thread Starter 
Apple has initiated a replacement program for the first-generation iPod nano due to issues with the device's battery overheating.

The Cupertino, Calif.-based iPod maker first acknowledged the issue in 2008, offering replacements to customers who experienced overheating. The defect prompted investigations from several international government agencies, including South Korea, Japan and Europe.

In 2010, the trade ministry in Japan ordered Apple to publicize the replacement offer on its Japanese website.

MacRumors reports that Apple began sending out emails to purchasers of the first-generation iPod nano on Friday, notifying them of the replacement program.

"Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006," the company wrote. "This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages."

The company now recommends that users stop using their first-generation iPod nanos and order a replacement. Customers can bring their iPod nanos an Apple Retail Store or an Apple Authorized Service Provider for help securing a replacement. They can also order a new unit via the web. Replacements will take approximately six weeks to arrive.

An American's iPod nano after a fire. | Image credits: The Consumerist.

The fact that the likelihood of overheating increases over time explains why Apple chose to publicize the program now, more than six years after the first affected devices hit the market. iPod-related fire incidents have been reported since as early as 2005, though the Consumer Product Safety Commission ruled several years ago the the incidences weren't common enough to warrant a full recall.

Apple had previously said that less than 0.001 percent of first-generation iPod nanos experienced the overheating issue, but it has yet to indicate how much that percentage has increased over time.
post #2 of 61
Wonder if I can trade mine in for store credit...
post #3 of 61
I use mine daily with my iHone 1H9 for bedtime podcasts. dropped it last year and the screen doesn't work. I don't want a newer one for the sole reason that at the end of each podcast, it continues onto the next one. With the 1g after a podcast finishes you have to manually select the next podcast.
Quote:
Get busy living or get busy dying--Stephen King
Reply
Quote:
Get busy living or get busy dying--Stephen King
Reply
post #4 of 61
Wow, a replacement program for a 6-year-old iPod model. Sweet.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply
post #5 of 61
I just filled out the form to get my iPod replacement. It said they will send me a shipping box, but no other information on what iPod I will get as a replacement. Does anyone know?
post #6 of 61
Every 1st gen and what they replacing with? Maybe it's worth to get one on eBay.
post #7 of 61
Im guessing that you'll get an identical model to the one you sent in.

They will probably be refurbished stock with a new battery.

I dug out my old one and ill let people know when I'm done with the whole exchange process.
you-foo.com
Reply
you-foo.com
Reply
post #8 of 61
All they have to do is get in the first batch and start fixing them then use those as replacements for the others that are coming in.
Quote:
Get busy living or get busy dying--Stephen King
Reply
Quote:
Get busy living or get busy dying--Stephen King
Reply
post #9 of 61
@ Mac Write,

Regarding your quote, was that part of the King short story or part of the screenplay adapted from the short story?
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
post #10 of 61
Quote:
Originally Posted by emulator View Post

Every 1st gen and what they replacing with? Maybe it's worth to get one on eBay.


I thought the same thing till I check on eBay...$35+ no thanks...

Too bad my nano is long gone...got the email from apple about it like 2 hours ago too..
White Nexus 7 8GB
Black & Slate iPhone 5 32GB AT&T
Reply
White Nexus 7 8GB
Black & Slate iPhone 5 32GB AT&T
Reply
post #11 of 61
I wish I could get Apple to give me replacements for my second and fourth generation iPods with their busted hard drives that were built with obsolescence that seemed to be planned.
post #12 of 61
Do they replace it with a 6th gen?

They can't have 1st gens just Laying around

2012 27" iMac i7, 2010 27" iMac i7, 2011 Mac Mini i5
iPad Air, iPad Mini Retina, (2) iPhone 5S, iPod Touch 5
Time Capsule 5, (3) AirPort Express 2, (2) Apple TV 3

Reply

2012 27" iMac i7, 2010 27" iMac i7, 2011 Mac Mini i5
iPad Air, iPad Mini Retina, (2) iPhone 5S, iPod Touch 5
Time Capsule 5, (3) AirPort Express 2, (2) Apple TV 3

Reply
post #13 of 61
Quote:
Originally Posted by Andysol View Post

They can't have 1st gens just Laying around

Of course they can. The same way they can fix hardware problems seven years after release.

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply
post #14 of 61
Quote:
Originally Posted by Tallest Skil View Post

Of course they can. The same way they can fix hardware problems seven years after release.

And yet my 5 year old iMac can't run Lion. I now have to buy a new iMac if I want my music in the cloud.
post #15 of 61
Quote:
Originally Posted by iKol View Post

And yet my 5 year old iMac can't run Lion. I now have to buy a new iMac if I want my music in the cloud.

Yes, that's what happens when architectures change. Apple's dispassionately weeding out old code. Eventually even 32-bit chipsets will be unsupported.

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply
post #16 of 61
Quote:
Originally Posted by mafoo View Post

Im guessing that you'll get an identical model to the one you sent in.

They will probably be refurbished stock with a new battery.

Actually it's more likely that it's a new unit with a new battery custom made just for this replacement. Which is why it is going to take six weeks for it to arrive.

There are a handful of states that require that you have the ability to service electronic items for as long as 7 years even at customer cost so due to that they would still have the parts around but they likely haven't bothered to do the assembly

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply
post #17 of 61
Quote:
Originally Posted by Tallest Skil View Post

Yes, that's what happens when architectures change. Apple's dispassionately weeding out old code. Eventually even 32-bit chipsets will be unsupported.

Where's the trade up program needed?
post #18 of 61
Why all this angst and conjecture over this replacement program. Be happy that you can get a FREE replacement for an 'ancient' product by electronics standards. It's not like you have options and you'll get the details soon enough when Apple provides more details or starts shipping the replacements.

"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools." Douglas Adams

Reply

"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools." Douglas Adams

Reply
post #19 of 61
Anyone know if they are fixing them, or replacing them with new Nano's? Seems unlikey that they have a stockpile of first gen Nanos left, and there is a warning for anyone with a custom engraving, so I'm guessing you get a brand spanking new Nano...Now time to find mine in some deep closet
post #20 of 61
Quote:
Originally Posted by tipoo View Post

Anyone know if they are fixing them, or replacing them with new Nano's?

Does Toyota give you a free 2012 model if your 2005 model has a bad battery? We won't be getting free brand new iPod nanos.

Quote:
Seems unlikey that they have a stockpile of first gen Nanos left

Apple keeps in reserve parts for devices up to seven years old (nine in California) for fixes. Rest assured, they'll have plenty.

Quote:
and there is a warning for anyone with a custom engraving

Probably because the back just can't be replaced after it's opened.

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply
post #21 of 61
Quote:
Originally Posted by Tallest Skil View Post

We won't be getting free brand new iPod nanos.

But it would be much faster and easier for everyone.

Which of us is the fisherman and which the trout?

Reply

Which of us is the fisherman and which the trout?

Reply
post #22 of 61
Quote:
Originally Posted by iKol View Post

And yet my 5 year old iMac can't run Lion. I now have to buy a new iMac if I want my music in the cloud.

You are being unreasonable here.

A 5 year old computer is ancient. It's the equivalent of a 20 or 30 year old car.
post #23 of 61
Quote:
Originally Posted by Povilas View Post

But it would be much faster and easier for everyone.

Why? How?

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply
post #24 of 61
Quote:
Originally Posted by Tallest Skil View Post

Why? How?

Which of us is the fisherman and which the trout?

Reply

Which of us is the fisherman and which the trout?

Reply
post #25 of 61
So, what took them so long?
2011 13" 2.3 MBP, 2006 15" 2.16 MBP, iPhone 4, iPod Shuffle, AEBS, AppleTV2 with XBMC.
Reply
2011 13" 2.3 MBP, 2006 15" 2.16 MBP, iPhone 4, iPod Shuffle, AEBS, AppleTV2 with XBMC.
Reply
post #26 of 61
Do you think they'd trade in my nano for a new iPhone 4s. The originally cost of the nano was probably about the same amount. No need to respond, I'm just feeling a little punchy today.
post #27 of 61
I received on of those emails from Apple. I was surprised that they would replace a six year old iPod. Mine is still working, but I don't use it very often at all. I wish they gave me a choice of updating to a newer version of the nano or a different color, but there is no reason why they should do that.
post #28 of 61
Quote:
Originally Posted by Prof. Peabody View Post

You are being unreasonable here.

A 5 year old computer is ancient. It's the equivalent of a 20 or 30 year old car.

You're not makking sense and don't know what Planned Obsolescence (Apple's specialty) means..
Any 10 year old PC running XP can even play Flash- no problem.
post #29 of 61
Quote:
Originally Posted by iKol View Post

Any 10 year old PC running XP can even play Flash- no problem.

You really think 2.33GHz or faster x86-based PCs with 128GB GPUs from a decade ago were common?
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
post #30 of 61
Quote:
Originally Posted by Tallest Skil View Post

Of course they can. The same way they can fix hardware problems seven years after release.

They are likely to have some quantity available but not enough if every 1st gen Nano buyer returns it. They must be either refurbishing them (or at least some) with replacement batteries or replacing them with later gens.
post #31 of 61
Quote:
Originally Posted by iKol View Post

You're not makking sense and don't know what Planned Obsolescence (Apple's specialty) means..
Any 10 year old PC running XP can even play Flash- no problem.

Interesting observation - XP is almost exactly 10 years old!
post #32 of 61
Quote:
Originally Posted by ankleskater View Post

They are likely to have some quantity available but not enough if every 1st gen Nano buyer returns it.

Agreed. Fortunately, not every 1st gen nano buyer has the option of returning their device. And not even all of the affected users will return their device.

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply
post #33 of 61
Just had a MacBook topcase replaced.
Free of charge. I know of no other company that does stuff like this. 5 Years after the fact.
Still. Apple takes all the flac for any product-screw up.
post #34 of 61
Quote:
Originally Posted by ankleskater View Post

Interesting observation - XP is almost exactly 10 years old!

Why are you comparing running Windows XP to Mac OSX+iCloud? I have a ton of newer software that my 3 year old Windows XP machine CANNOT run because it requires newer hardware and Windows 7. So my 6 year old iMac won't load OSX Lion, so what?! My iPhone and iPad sync up perfectly. AND my 5 year old (almost 6) Mac Pro runs OSX Lion+iCloud just GREAT!
post #35 of 61
Quote:
Originally Posted by ankleskater View Post

Interesting observation - XP is almost exactly 10 years old!

Speaking of almost 10 years old, we're coming close to Apple having used the same 30-pin connector on iDevices for nearly a decade. It's been over 8.5 years, which is pretty damn impressive for a company that only uses an evil proprietary dock connector because it's trying to gouge their customers. I wonder how many handset vendors have used the same connector for so long? When I see cables, even just for charging, at stores there are columns and columns of choices, even for the same vendor's devices.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
post #36 of 61


I got my email today, registered and am awaiting the return box.

The iPod is now being used by my grandson -- and works well.

At first, I used it heavily because it was very convenient with the Lanyard headphones... I took it everywhere until the iPhone...


This is Apple!

Apple has great customers!

Apple has earned their customers' loyalty by treating them well and fairly.

Apple makes great products.

Apple stands behind the products they make -- that they will perform as advertised.



Free replacement for a purchase more than 6 years ago -- of a product with an expected 2-3 year obsolescence.


Here is a summary of your order:
Order Date
09/07/05
11:12 AM PST

Web Order No.
xxxxxxxxx

Customer Info
Dick Applebaum
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx

Shipping Address
Dick Applebaum
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx

Shipping Method
Federal Express

Shipping Options
Items shipped separately as they become available.

Promotion Savings are subject to verification.

Purchase Information:
Qty\t Ordered Items\t Part No.\t Est. Shipping\t Unit Price\t Ext. Price
1\t iPod nano 4GB - White\t MA005LL/A\t 1-3 business days\t $249.00\t $249.00
Subtotalt $249.00
Estimated Taxt $21.86
Shipping Charget $16.00
Estimated Totalt $286.86

"Swift generally gets you to the right way much quicker." - auxio -

"The perfect [birth]day -- A little playtime, a good poop, and a long nap." - Tomato Greeting Cards -
Reply
"Swift generally gets you to the right way much quicker." - auxio -

"The perfect [birth]day -- A little playtime, a good poop, and a long nap." - Tomato Greeting Cards -
Reply
post #37 of 61
Quote:
Originally Posted by Mac Write View Post

All they have to do is get in the first batch and start fixing them then use those as replacements for the others that are coming in.

but they tell you in that letter (i got one too) that if it's engraved, that will not be preserved...

i figure if they're just swapping the battery out, they could send the same back to you.

but 6 week turnaround is too long if they were just going to send a refurb of another model.
post #38 of 61
Quote:
Originally Posted by Tallest Skil View Post

Does Toyota give you a free 2012 model if your 2005 model has a bad battery? We won't be getting free brand new iPod nanos.



Apple keeps in reserve parts for devices up to seven years old (nine in California) for fixes. Rest assured, they'll have plenty.



Probably because the back just can't be replaced after it's opened.

back can be replaced/reused.. here's the link to swap the battery yourself.
http://www.ifixit.com/Guide/Installi...lacement/774/1
post #39 of 61
Quote:
Originally Posted by solipsism View Post

Speaking of almost 10 years old, we're coming close to Apple having used the same 30-pin connector on iDevices for nearly a decade. It's been over 8.5 years, which is pretty damn impressive for a company that only uses an evil proprietary dock connector because it's trying to gouge their customers. I wonder how many handset vendors have used the same connector for so long? When I see cables, even just for charging, at stores there are columns and columns of choices, even for the same vendor's devices.

But your post is totally misleading as not all 30-pin connectors work for iPhone 4 or all other idevices so your 10 year old point analogy as used as a standard is bogus.
post #40 of 61
Quote:
Originally Posted by iKol View Post

But your post is totally misleading as not all 30-pin connectors work for iPhone 4 or all other idevices so your 10 year old point analogy as used as a standard is bogus.

All the 30-pin connectors plug in just fine. What doesn't work is the ability to sync and/or charge through all these connectors as Apple changed the HW in their iDevices over time as the need arose. Again, it's a change in the devices, not choosing a new plug paradigm for each new device type or model. This is unprecedented in CE.

One day, we'll get Thunderbolt access to out iDevices, likely at much slower speeds though faster than USB 3.0. I wouldn't be surprised for Apple to make a new dock connector to make it smaller and thinner for the next decade of devices.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: iPod + iTunes + AppleTV
AppleInsider › Forums › Mobile › iPod + iTunes + AppleTV › Apple opens up replacement program for first-gen iPod nano