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Apple opens up replacement program for first-gen iPod nano - Page 2

post #41 of 61
11/12/11 at 7:49pm
Quote:
Originally Posted by solipsism View Post

All the 30-pin connectors plug in just fine. What doesn't work is the ability to sync and/or charge through all these connectors as Apple changed the HW in their iDevices over time as the need arose. Again, it's a change in the devices, not choosing a new plug paradigm for each new device type or model. This is unprecedented in CE.

One day, we'll get Thunderbolt access to out iDevices, likely at much slower speeds though faster than USB 3.0. I wouldn't be surprised for Apple to make a new dock connector to make it smaller and thinner for the next decade of devices.

Great - they plug in yet they don't work. Now THAT makes a lot of sense.
BTW - have you ever heard of an earphone jack?
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post #42 of 61
11/12/11 at 7:53pm
Quote:
Originally Posted by iKol View Post

BTW - have you ever heard of an earphone jack?

Do you refer to them as a method by which to transfer data and power? What's the maximum data rate of a 3.5mm audio jack?
PhilBoogie
That's Google alright. For a stupid company they sure do dumb things.
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PhilBoogie
That's Google alright. For a stupid company they sure do dumb things.
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post #43 of 61
11/12/11 at 9:14pm
Quote:
Originally Posted by iKol View Post

You're not makking sense and don't know what Planned Obsolescence (Apple's specialty) means..
Any 10 year old PC running XP can even play Flash- no problem.

Wrong Analogy. The question is can any 10 year old PC work with Windows-7?

If it can I would like to see it. Hell, even a 5 yr old PC wouldn't work with Windows-7, considering how fast my 3yr year old Dell laptop runs on XP.
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post #44 of 61
11/12/11 at 9:16pm
Quote:
Originally Posted by ParkerEng View Post

Why are you comparing running Windows XP to Mac OSX+iCloud? I have a ton of newer software that my 3 year old Windows XP machine CANNOT run because it requires newer hardware and Windows 7. So my 6 year old iMac won't load OSX Lion, so what?! My iPhone and iPad sync up perfectly. AND my 5 year old (almost 6) Mac Pro runs OSX Lion+iCloud just GREAT!

Why are you jumping on me without reading what I wrote?

Someone mentioned 10 yr old XP and I responded to that. I made absolutely no comparison of any kind WHATSOEVER! Do you read what people write, think and then comment, or do you live for finding the smallest phantom excuse to criticize?

Shame on you!
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post #45 of 61
11/12/11 at 9:49pm
The earlier versions of ipod Nanos can overheat;replace them with new ones for free.This new program was initiated due to some battery issues of the ipod nano which are known for several years now!

http://7inverse.com/2011/11/13/the-e...ones-for-free/
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post #46 of 61
11/12/11 at 10:06pm
Quote:
Originally Posted by Mac Write View Post

I use mine daily with my iHone 1H9 for bedtime podcasts. dropped it last year and the screen doesn't work. I don't want a newer one for the sole reason that at the end of each podcast, it continues onto the next one. With the 1g after a podcast finishes you have to manually select the next podcast.

You have a 1st gen that continues with the next podcast but then you write the 1st gen doesn't continue with the next podcast
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post #47 of 61
11/12/11 at 10:52pm
Quote:
Originally Posted by Tallest Skil View Post

Does Toyota give you a free 2012 model if your 2005 model has a bad battery? We won't be getting free brand new iPod nanos.

When I returned my defective LCD-TV to CostCo that I bought for $1299, 22 months before, they told me that it's current value was $749. However, they gave me a card with $1249 to buy a current model TV.

For this, my suspicion is that I'll get a 1st Generation back. Wouldn't mind a later gen Nano though. :-)
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post #48 of 61
11/13/11 at 8:51am
We had a Nano 1st Gen. It is pretty trashed, so if we can get a new one that will be sweet. Apple is sending a box to pick it up.
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post #49 of 61
11/13/11 at 3:33pm
Quote:
Originally Posted by iamnemani View Post

Wrong Analogy. The question is can any 10 year old PC work with Windows-7?

If it can I would like to see it. Hell, even a 5 yr old PC wouldn't work with Windows-7, considering how fast my 3yr year old Dell laptop runs on XP.

Dell craptop.

my friend has windows 7 (home premium) running on a 12.1' netbook with 1.2Ghz single core w/ 2GB ram....


and i wish my damn nano was first gen

its second gen, if they are giving new units, i would hope for new screen (mine broke) probably a false hope still but sad

PC means personal computer.  

i have processing issues, mostly trying to get my ideas into speech and text.

if i say something confusing please tell me!

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PC means personal computer.  

i have processing issues, mostly trying to get my ideas into speech and text.

if i say something confusing please tell me!

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post #50 of 61
11/13/11 at 3:50pm
Quote:
Originally Posted by solipsism View Post

Speaking of almost 10 years old, we're coming close to Apple having used the same 30-pin connector on iDevices for nearly a decade. It's been over 8.5 years, which is pretty damn impressive for a company that only uses an evil proprietary dock connector because it's trying to gouge their customers. I wonder how many handset vendors have used the same connector for so long? When I see cables, even just for charging, at stores there are columns and columns of choices, even for the same vendor's devices.

I've had maybe six or seven different models of Blackberry over the past ten years. I've had three different USB connectors for the AC adapter over that period.
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post #51 of 61
11/13/11 at 4:14pm
Quote:
Originally Posted by nicolbolas View Post

its second gen, if they are giving new units, i would hope for new screen (mine broke) probably a false hope still but sad

They're not giving brand new iPod nanos. They're giving 1st gen iPod nanos.
PhilBoogie
That's Google alright. For a stupid company they sure do dumb things.
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PhilBoogie
That's Google alright. For a stupid company they sure do dumb things.
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post #52 of 61
11/13/11 at 5:37pm
Is anyone worried about the part of the automated email from apple that says
Quote:
Apple may charge you a diagnostic fee, including shipping charges, of no more than one hundred ($100) dollars US, plus applicable tax, if Apple inspects your product and determines based on the inspection that the product does not require service. If Apple determines, while inspecting your product, that service is needed due to the failure of parts that are neither supplied by Apple nor Apple-branded, Apple may return the product to you without servicing it, and may charge you the diagnostic fee plus applicable sales tax.
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post #53 of 61
11/13/11 at 5:38pm
Quote:
Originally Posted by Luey View Post

Is anyone worried about the part of the automated email from apple that says

I imagine since it's a recall that that does not apply unless you attempt to swindle them by sending in a different or unaffected model.
PhilBoogie
That's Google alright. For a stupid company they sure do dumb things.
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PhilBoogie
That's Google alright. For a stupid company they sure do dumb things.
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post #54 of 61
11/14/11 at 1:31pm
Quote:
Originally Posted by blue blue View Post

Just had a MacBook topcase replaced.
Free of charge. I know of no other company that does stuff like this. 5 Years after the fact.
Still. Apple takes all the flac for any product-screw up.

I can one-up you there. My 2007 MacBook Pro lost video when it was about two years old. I took it to the Apple Store (still under AppleCare), and they ordered a replacement video card. Apparently, from what I had read on message boards, that was a common problem with that particular MBP. About 8 days goes by, and I hear nothing from them, which is very atypical. Just as I'm about to escalate, I get a call from the Apple Store. The new card did not fix the problem, so they informed me that I would be getting a new (unibody) MBP. Now THAT is customer service.
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post #55 of 61
11/14/11 at 1:41pm
Quote:
Originally Posted by Tallest Skil View Post

They're not giving brand new iPod nanos. They're giving 1st gen iPod nanos.

I wouldn't bet on that. The new 8GB Nano costs $129 to buy new. Given a gross margin of 50% (per Apple), their cost is 65 bucks per unit. They have no stock of Gen 1 nano units remaining, which means the replacements would have to be freshly refurbished. It is entirely possible that just sending out new units would cost less than refurbishing the existing ones. I'm guessing the reason they're declaring a 5-8 week turnaround is that they'll want to see how many Nanos get returned as part of the program. If it's a relative few (no idea what that kind of scale is, maybe 100k), then they may be able to provide refurbs with parts on hand, and then the only costs Apple is absorbing is labor cost. On the other hand, if the returns are on a scale where they have to acquire parts, then it could very well be cheaper to just take the $65 hit and ship out a new Nano.
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post #56 of 61
11/14/11 at 1:48pm
Quote:
Originally Posted by bagofwater View Post

I wouldn't bet on that.

Thinking you'll get a brand new device for free is completely nonsensical.

Quote:
They have no stock of Gen 1 nano units remaining,

OF COURSE they do.

Why in the world would you think they don't? It's still in the 7 year repair limit.
PhilBoogie
That's Google alright. For a stupid company they sure do dumb things.
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PhilBoogie
That's Google alright. For a stupid company they sure do dumb things.
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post #57 of 61
11/22/11 at 6:26am
Just got my box yesterday. 9.5x3x6in dimensions with a letter inside and precut dark gray foam (2 pieces). The letter explains that you must return ONLY the device and that it is at $0 cost to you.

In the box you'll find a sealable plastic baggie and a removable piece of packing tape to reseal the box. There is a rip tab on the fedex sticker on the box, remove the tab and rip off the top label to find the return shipping label from your address to:

AI
3011 Laguna Blvd. Bldg A
Elk Grove, CA 95756

I will be dropping it off at a FedEx store later today. There is still no official word on what the replacement item will be and everything else you here is just conjecture no matter how sure they are.
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post #58 of 61
11/22/11 at 6:47am
Quote:
Originally Posted by SebaSaint View Post

There is still no official word on what the replacement item will be and everything else you here is just conjecture no matter how sure they are.

Well, not EVERYTHING. We now know for certain that the part of the agreement that says you may be liable for $100 worth of crap if you do something wrong or your device is not part of the program does not apply in any case here.
PhilBoogie
That's Google alright. For a stupid company they sure do dumb things.
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PhilBoogie
That's Google alright. For a stupid company they sure do dumb things.
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post #59 of 61
11/22/11 at 1:01pm
If you;ve sent your request and received your e-mail you might still be waiting for your box. I just talked to Apple and they said that as the boxes become available they are sending them out. The 10 business day limit will start once you receive the box.
~Tokolosh
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~Tokolosh
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post #60 of 61
12/19/11 at 8:46am
Hello all. Just thought I'd join up here and let you all know I finally got emails saying that my two 1st gen ipod nanos are being shipped and I should have them tomorrow. Both emails give me serial numbers and when I go to the apple site and enter the serial numbers they both show up as white 1st gen ipod nanos. I had sent in a white one and a black one, but we'll see when they show up. They've sat in drawers for the past 2 or more years, so hey, its cool that I didn't throw them away. I'll update my post after they arrive, let you know how they look and work etc. Good luck to everyone else.

Spidey99
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post #61 of 61
12/29/11 at 12:05pm
Sent in a first gen nano about a week and a half ago (after waiting about 4 weeks for my return box). Just received a brand new nano touch. What a great deal for me. I almost threw out my original nano because the battery was so warn it could barely hold a charge. Now I'm glad I didn't as I have a new nano touch to play with. This thing is amazingly small and the screen is very nice. Makes the headphone jack look abnormally large!

I had read they were running out of original nanos and were substituting new nano touches. Glad I wasn't one of the first to get my original one in...I'm much happier with the touch.

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AppleInsider › Forums › Mobile › iPod + iTunes + AppleTV › Apple opens up replacement program for first-gen iPod nano