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Macbook Pro screen bezel crack

post #1 of 3
Thread Starter 
MBP 2.0 and 2.1 screen bezel crack at screw position in lower left and right of the screen. The back casing is not affected, but may fall off, separating lcd, bezel and display case.

Apple refusing to fix. Known issue since 2008: https://discussions.apple.com/thread...art=0&tstart=0

Example photo: http://i44.tinypic.com/35lgupv.jpg

Applecare first confirmed they would replace the unit, just take it into the store for a straight swap. However, the Genius staff have never seen it before and so refused to fix.

This is reminiscent of when the white plastic macbooks developed cracks and they refused to be replaced/repaired by Apple.
post #2 of 3
Thread Starter 
A list of people experiencing the same manufacturing defect, with the MBP Bezel cracking:
1. https://discussions.apple.com/thread...art=0&tstart=0
2. https://discussions.apple.com/thread...art=0&tstart=0
3. http://forums.appleinsider.com/showt...97#post2005597
4. http://www.yelp.com/biz_photos/dOv2I...zEK8H6sk0pxSzg with photo
5. http://www.boards.ie/vbulletin/showt...php?p=70137821
6. https://apple-discussions-perf.hoste...rt=60&tstart=0
7. http://www.ency9.com/gadget/broken-b...e-macbook-pro/
8. http://www.mac-forums.com/forums/swi...9-cracked.html
9. http://www.mac-forums.com/forums/app...cbook-pro.html
10. http://www.mactalk.com.au/24/99367-b...cbook-pro.html
11. http://www.philmug.ph/forum/archive/...p/t-64575.html
12. http://forum.notebookreview.com/appl...ame-crack.html
13. http://mac.bigresource.com/MacBook-C...We8YZ98AX.html
14. http://mac.bigresource.com/MacBook-P...PCgk8YVPG.html
15. http://macosx.com/forums/hardware-pe...een-bezel.html
16. http://www.ifixit.com/Answers/View/3...the+LCD+broken
17. http://mybiggestcomplaint.com/apple-macbook-pro/
18. https://apple-discussions-perf.hoste...rt=45&tstart=0
19. https://discussions.apple.com/messag...ageID=13192132
20. http://www.viddler.com/explore/wiibart/videos/111/
post #3 of 3

Didn't you get a case # from AppleCare? They could look this information up. The Genius Bar folks probably think you're just making this up to get it replaced for free. 

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