I recently bought 2 I pod touches for my daughters for xmas gifts. They activated the ipods and everything was fine for 3 days on the third day one of the ipods started throwing us a message call itunes customer support because of credit card issue.
So like millions of other people instead of hunting down a phone book i get my tablet and google the apple customer support phone number . The very first number listed was a 1-877-686-6895 with a title saying instant apple support this listing is right under the listing for apple stores .
It shows up ( if u google apple customer support )it will be the very second search result, the first phone number you see. the web address is Apple-support.iYogi.com . I call they are very nice get me transfered to a tech to help me then they tell me i have a software issue that they can fix by remote acess from my desktop for a price of 179.99$ yeah right after paying what i did for the ipods and cases and apps i dont think so. He tells me my ipod is useless and wont work untill i pay that. he was willing to stay on hold on my cell phone for 2 hours so i could get in my car and drive to the bank to add money to my debit to pay him oner the phone .
This company is selling a year warranty on apple products covering software they are based in india and bought rights to the phone number 1 888 my apple . they led me to believe they are apple and have called me back 15 times in the last 4 hours . They dont realize i found apples corporate number and called after this first call i was pissed that i thought apple was gonna charge me to help fix my issue the apple support person explained to me that its a scam and they are in no way affiliated with apple.
They fixed my ipod problem for free . I wanted to let everyone know that this is a scam and remote acess through ur pc they are stealing ur information. thats why they want to remote acess ur desktop to fix ur ipod or ipad problems . I am workiing to get something done about this. if nyone has dealt with this company please post and lets do something to end this scam.