Originally Posted by AppleProUser
I bought my first ever MacBook Pro in late 2007, and I'll be honest I really liked it until it died on me out of blue. Upon talking to Apple Technical Care Rep, Visiting the Store and again talking to Apple Care Rep they all conluded that unfortunately my MacBook Pro had the defective Nvidia that Apple and Nvidia bothk new and both companies very smartly decided to address the issue only for those users whose machines died early in their life cycle and left others sitting on the ticking time bomb to explode in the matter of time.
Maybe both these companies saw this as a money making opportunity?
I always heard good feedback and had a positive customer service experiece until I ran into this problem. Today when I visited the apple store in Yorkdale Mall in Ontario Canada rep was like "Graphics card dies on you if you want it to be fixed you need to pay $525+, otherwise you are wasting my time kind of look". Very BAD experince. I am just 4 months above the timeline that Apple and nvidia had decided to fix it, if you are lucky enough to have it gone bad in period of 4 years they will fix it for you.
At the time of purchase I even purchased extended Apple Care/Protection Plan that itself costed me around $300+ additional, if I remember correctly that time I spent close to $2800 on this MacBook Pro purchase, which comes around 2-4 Windows Laptop, depending which brand and configuration you buy.
Since my first purchase I have bought various apple products including software and hardware, including all OS that were released since then until now. Recently being my new iPhone 4S.
If Ihave to go the path that Apple reps are asking me to take, it comes pretty close to $800 per year expense with owning this Apple MacBook Pro, which is beyond my understanding.
My point is if part would have gone bad due to any other issue or mis-use I am ok to take the hit, but if Apple knew about bad part I would have expected Apple to correct it for all identified serial numbers.
Instead of taking care of the issue Apple is trying to hide behind Nvidia and blaming them for the problem, I DID NOT buy Nvidia product I bought Apple and I want Apple to take care of this issue.
If anyone of you are going through the same issue please chime in, if you are one of those who is sitting on the ticking bomb take this as a piece of advice and make sure you take regular backup.
I AM RETHINKING ON MY DECISION TO WHETHER TO SHIFT TO APPLE OR STAY WITH MY MORE RELIABLE WINDOWS BASED PC, ATLEAST THEY ARE CHEAPER TO FIX AND WORST CASE JUST BUY NEW ONE THAT WILL COST LESS THAN APPLE REPAIR COST.
You need to read about this experience another person had and what the outcome was; Here is part of the article and a link to the rest:
A few years ago, Apple sold me a $4,000 computer with a defective graphics chip/logic board. The defective part was the Nvidia 8600M GT GPU, and when it was discovered that the machine was defective, Apple refused to take it back and issue me a refund. Instead, they promised to replace the 8600M GT boards when they failed, up to 4 years from the date of purchase.
Three years later, the board failed, and predictably, Apple refused to replace it. Instead, they used the fact that the machine wouldn’t boot (due to the failed logic board) to deny the repair. Not only that, but in addition, they tried to charge me a hefty sum of money to have it replaced, knowing full well that Nvidia pays for the full repair cost.
Three and a half months ago, after having my repair denied, I announced on this very site that I was going to sue Apple. Reading these lawsuit threats often, many people assumed that I was bluffing or blowing off steam, but true to my word, I did exactly what I said I was going to do. I sued Apple.
I did not take this step lightly, however. In the months following the announcement, I did everything in my power to keep my dispute with Apple out of the court system.
First, I filed a complaint with the Better Business Bureau. In their rebuttal to the BBB, Apple blatantly lied about the diagnostics they had run on my computer, and the BBB promptly closed the case, leaving Apple’s “A+” rating intact.
Next, I spoke with Apple Executive Services … three separate times. Each time, I was told that “We value each customer and hope that they have a positive experience with Apple, and are sorry that you did not have this experience, but you will get nothing.” … or something to this effect.
After that, I sent a demand letter to Apple via certified mail. I informed them that if I did not have my issue resolved within 10 days, I would sue.
Only then, after Apple failed to reply, did I file a Small Claims lawsuit.
Last week, the trial was held.
Here's the link to the page: http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-is-in/