Apple gave me a new replacement computer because of the NVIDIA graphic card issue due to my computer having multiple repairs and continued graphic failures. I had a 15-inch Macbook Pro with the bad NVIDIA graphic card. Apple replaced it with a brand new 15-inch Macbook Pro. Yes, I am a happy Apple customer. But I do understand and feel for all the customers who have had the NVIDIA issue and who have not fared as well as me.
My 2008 Pro failed less than 3 months ago and was diagnosed by an Austin Apple store as having the graphic card failure. Apple replaced my logic board for free to fix it. I also had Apple replace my hard drive before I brought it home because a genius said it was beginning to fail. It wasn't long afterward that I had the same graphic problems and took it back to the same south Austin Apple store, which again diagnosed graphic card failure on my computer and replaced the logic board a second time.
Not longer that, I had the same problems show up a third time: no video, distorted video, the computer screen spontaneously dimming at times, geometric designs periodically popping up for a few moments and filling my entire computer screen, and other issues. I took it back to the same south Austin Apple store and got a jerk genius. He looked and saw I had two graphic card failures and right off told me that was not the problem again, though he clearly saw there were major video problems with the computer. He said the issue was Safari and he reinstalled it. That did not work. Then he said it was operating system and he wanted to keep it yet again overnight and reinstall it, though the operating system had just been reinstalled by Apple. He told me geometric designs suddenly popping up on my screen was normal and everything was normal, and that the video issue was probably just a minor thing. He said because Apple had installed new graphic cards with a NVIDIA fix on them in my computer, and it certainly wasn't the graphic card. He was very protective of Apple and basically telling me it was not Apple's problem. I decided I didn't trust him with my computer and told him I didn't want to give it up right now to get it fixed and left with my poorly working computer. When Apple sent me a customer survey to follow up on the visit, I gave the genius a scathing review. I was a most unhappy Apple customer.
For more than 2 months after that I basically had no video. I dealt with the dimming computer screen, geometric designs popping up on my screen, etc., just because I did not want to deal again with Apple. As my 90-day warranty for the last replaced logic board was nearing its end, I took my computer to the Apple store in north Austin, which is closer to my home. Here I got great service. The genius ran diagnostics and tried to fix the video and could not. I said I wanted a replacement computer because of the continued problems and that I was aware of the Seattle small claims court case where Apple reps testified that all the NVIDIA graphic cards available to repair computers with this issue were all defective, meaning, in essence, that a bad NVIDIA card would be replaced with another bad NVIDIA card when a repair was made, resulting in an unreliable repair. I said that meant Apple could not reliably fix my computer. I was very nice and matter-of-fact about it.
The genius looked at my history of multiple graphic issues in less than 3 months and went to talk to his manager, and they both came back and told me Apple was giving me a new computer. The manager said my continuing problems with the computer were unacceptable to Apple and a new 15-inch Macbook Pro replacement would be provided me. Truthfully, I was stunned, and asked them to repeat that. The genius and manager made me feel like a very valued customer and couldn't have been nicer. I was charmed.
I left the store less than 30 minutes later with my new Macbook Pro, joyfully shocked. Yes, I'm a happy Apple customer and will sing its praises to everyone I meet, but I get I'm a lucky customer on this issue. I’ve read the tons of complaints from Pro users left with broken computers because of the NVIDIA defect and feeling Apple left them high and dry. I think Apple needs to address the NVIDIA issue in such a way to take care of all its customers who unknowingly bought defective computers and are finding their computers dying prematurely. Apple is better off with happy customers.
Edited by Ilene - 7/20/12 at 8:48pm