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Apple Store begins taking new iPad WiFi and 4G orders for March 16 delivery

post #1 of 68
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The online Apple Store has begun taking preorders for the new iPad, with color options, 16, 32 and 64GB storage options, and WiFi or mobile 4G options all priced identical to last year's iPad 2 (which is now discounted $100).

The store remained offline for about two hours following the company's unveiling of the new iPad, and even after going up, the site has failed to respond for some, generating "oops" error messages, recalling the ordering issues Apple experienced under heavy loads for previous iPad and iPhone releases.

Apple is currently limiting preorders to two per customer.




However, when it is available, the site offers a single 16GB WiFi iPad 2 option for $399 in black or white, and the new iPad model in either color, any of three capacities in WiFi versions for $499 (16GB), $599 (32GB) and $699 (64GB).

A mobile option supporting 4G (and falling back to 3G EvDo or UMTS/EDGE/GSM) on either AT&T or Verizon is available for $129 more, at $629 (16GB), $729 (32GB) and $829 (64GB).




The mobile versions support either AT&T or Verizon-style 4G LTE service in the US, with international versions supporting existing 3G service or 4G LTE with select carriers. As with previous iPad mobile models, the new iPad offers no-commitment data plans with no long term contracts.




AT&T mobile plans range from $15 for 250MB to $30 for 2GB to $50 for 5GB, while Verizon's plans offer a $30 2GB option, $50 for 5GB, or $80 for 10GB monthly.



[ View article on AppleInsider ]
post #2 of 68
I was able to get as far as the engraving option page....trying to skip that and going to the next is proving impossible though.
post #3 of 68
After the store went live I got in and once proceeded to checkout the page timed out and I was not able to get back in for a while.

The order system is being hammered hard by people looking to pre-order.

I tried again a few minutes ago and got in and was able to process my order. I'm getting this as a gift for a family member and did not want to deal with the crowd or time on launch day or take the chance on them being back ordered.

If you really want one then keep trying every once in a while.

post #4 of 68
I ordered mine, but I've gotta say, that pricing for AT&T is really slimy, its an absolute shame that they give you less data for a faster connection for the same price as cell phones. What a godawful company.
post #5 of 68
Finally got through around 4:55 pm EST
Black 32g WiFi


anyone else?
post #6 of 68
Http/1.1 Service Unavailable

Http/1.1 Service Unavailable

Http/1.1 Service Unavailable

Oops!

Oops!


Blargh!!!
post #7 of 68
Ordered two. Took about an hour and several restarts.
post #8 of 68
Quote:
Originally Posted by AppleInsider View Post

... the site has failed to respond for some, generating "oops" error messages ...

I can confirm this happened to me.
Absolutely the worst online buying experience I've ever had (and it isn't over yet!).

I am sure there are thousands and thousands of people crying in front of their computers right now.

I got routed to the wrong country's store first, then when I tried to back out at the address confirmation stage it froze. Managed to get to the same page on the right store later on but frozen again. No feedback, no spinning indicators, nothing.

Also, parts of my iCloud mail seem to be down and all my devices are being flooded with SPAM.

wonderful \
post #9 of 68
It Took hitting refresh on THREE different browsers before I FINALLY got to the Order Checkout page. I feel somewhat bad that it was on the CHROME browser, but I'm thinking there were a lot of people who just gave up due to the OVERLOAD!

I'm pretty sure this new IPad will BREAK all the Apple Store records!
post #10 of 68
I was able to pre-order a black 32GB at about 4:15 and got the email confirmation about 10 minutes later.
post #11 of 68
Quote:
Originally Posted by Iandanger View Post

I ordered mine, but I've gotta say, that pricing for AT&T is really slimy, its an absolute shame that they give you less data for a faster connection for the same price as cell phones. What a godawful company.

My question is will we still be able to grandfather in our AT&T unlimited accounts like we could with the iPad 2?
post #12 of 68
Quote:
Originally Posted by LouisTheXIV View Post

I was able to get as far as the engraving option page....trying to skip that and going to the next is proving impossible though.

keep trying couple of times, if HTTP 1.1 timeout messages come out, wait a bit longer. soon you would get in. it is much better than iphone4 pre-order.
post #13 of 68
It was very painful. Lots of "Oops" and "HTTP Service Unavailable" messages as well as probably a dozen time outs while stepping through the checkout process. But I finally managed to place my pre-order at 5:11 AST (4:11 EST). Woo! 64GB Black 4G!
post #14 of 68
UGH and now for the insult:

ATT pricing for non-apple 4g hardware:



Now I'm officially pissed off. I get 1 gb less for my 30 dollars than someone with a Galaxy Tab LTE device.
post #15 of 68
Quote:
Originally Posted by Prof. Peabody View Post

I can confirm this happened to me.
Absolutely the worst online buying experience I've ever had (and it isn't over yet!).

Sorry, but that's to be expected when you order within hours after the keynote. It is frustrating but with some patience and perseverance I was able to order mine at 4:11 pm EST. Keep trying. It should calm down in a few hours.
post #16 of 68
By far my worst experience ever, with Apple. Been trying 3 hours now and still can't get through. I get to the cart, and it's empty, then I get get through a dozen times, then I get to the cart, and it's empty, then after too many attempts to count, I get to the cart and I'm told I can't buy 4. WTF.

The most frustrating thing is that I know that the next time I see Tim Cook, he'll be preening himself about how successful today was. And here I am left with the first genuinely angering experience I've had buying Apple stuff. And I've been buying Apple stuff since the PowerBook 100.
post #17 of 68
Quote:
Originally Posted by Takeo View Post

Sorry, but that's to be expected when you order within hours after the keynote. It is frustrating but with some patience and perseverance I was able to order mine at 4:11 pm EST. Keep trying. It should calm down in a few hours.

It's to be expected when Apple can legitimately say they were taken off guard by demand. But at some point, the company with the most cash in the world stops getting to use the excuse of unexpected demand.

They need to find a way to cope with this kind of spike. I even went to the Apple store and they wouldn't take the order. "We're having the same problem as you," the adolescent said happily, like the iPad is something he just made himself out of Legos.

A slow experience is one thing. But slogging through the miserable experience again and again to find the cart inexplicably empty several times and then suddenly full with 4 iPads another time.... that's really bad.
post #18 of 68
Quote:
Originally Posted by Ronbo View Post

By far my worst experience ever, with Apple. Been trying 3 hours now and still can't get through. I get to the cart, and it's empty, then I get get through a dozen times, then I get to the cart, and it's empty, then after too many attempts to count, I get to the cart and I'm told I can't buy 4. WTF.

The most frustrating thing is that I know that the next time I see Tim Cook, he'll be preening himself about how successful today was. And here I am left with the first genuinely angering experience I've had buying Apple stuff. And I've been buying Apple stuff since the PowerBook 100.

i tried many times after keynote, but the site is not ready and i think they were still trying to test it, because every time i pushed to checkout, i got that "Oops" message.

i tried 10 min ago, lots of http 1.1 messages. but got in once and put the order. all i can tell you is that it is much much better than the experiences on ip4.
post #19 of 68
Got my Black, 64GB AT&T LTE model order in and a confirmation in my me.com email. Delivers on March 16! Getting back in line now to get an AppleTV.

Edit: The name reminds me of "Won't Get Fooled Again" by The Who. Meet the old boss. Same as the new boss.
post #20 of 68
What an experience!

1st attempt got on my iPhone Apple Store App. added iPad and smart cover. Timed out. Started over. Added iPad. Tried to check out. Entered my password. Timed out. Noticed I had 2 iPads in my cart. Tried to delete all. Wouldn't work. Tried to change quantity. Wouldn't work. Ended up with 4 iPads in my cart by the end. Finally able to change quantity to 1. Couldn't check out.

Meanwhile. Kept hitting Chrome refresh. Store kept having post-it note. Hit main screen iPad advert, back-end around into the web store. from there, took about 20 mins of page refresh and re-attempts to get through process.

2 hours total.
post #21 of 68
Been trying for ages. Got to the basket it crashed around 3-4 times. Since then the UK store is down once again showing the yellow sticky note. Oh well, all I can do is keep trying.
post #22 of 68
Quote:
Originally Posted by kent909 View Post

My question is will we still be able to grandfather in our AT&T unlimited accounts like we could with the iPad 2?

I'll give you a hint. Buy the new model and get the LTE sim card if you don't already have one. When you get it, call into AT&T and have them replace the sim card number with the new one. Don't explain why.

I'm not sure if AT&T still uses that godawful S***** software or have moved on to whatever Cingular was using, but the system should just blindly accept replacing the sim card if you don't change anything else. Just make sure you don't get a newhire who has been trained to upsell you. You don't need to tell them you're replacing the device.
post #23 of 68
Quote:
Originally Posted by anakin1992 View Post

keep trying couple of times, if HTTP 1.1 timeout messages come out, wait a bit longer. soon you would get in. it is much better than iphone4 pre-order.

That wasn't my experience. With the iPhone, it took a bunch of tries to get through, but when I got through, I got through. The cart didn't pull this b.s. about losing data. There's no excuse for that.
post #24 of 68
I was able to order mine without much hassle once the site was up. It delivers 3/16.
post #25 of 68
After many reloads, I finally got through to buying about an hour ago -- but then work interrupted it.

Tried again about 25 minutes ago, server was down a few times, oopses, etc, but finally managed to purchase a 16 GB 4G model. I'm diligent about rotating my content frequently, and don't really plan to shoot a lot of HD video, so the cost of the extra storage space isn't worth it for me (especially given the huge markup on it).

But yeah, not a great experience having to reload over and over again...
 
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post #26 of 68
Any Phone. 3GB. $30.
iPad. 2GB. $30.

Die in a fire, telecoms.

Originally Posted by asdasd

This is Appleinsider. It's all there for you but we can't do it for you.
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Originally Posted by asdasd

This is Appleinsider. It's all there for you but we can't do it for you.
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post #27 of 68
Took me forever... but I got my basic white ipad and smart cover... took me a long time to decide on the 4G thing... by the time I had decided the whole thing froze... had to restart... took an hour... Jesus I feel like a freak.
post #28 of 68
Whew. Just got through it. Several hours of clicking through Apple's packed, glitched-out site. Really glad that's over with.

Never going to apple.com again. (Until next iPhone.)
post #29 of 68
Got 2 of them... 16GB Black... 499 each, seriously, what a great price for these beautiful devices...!! Ships on the 16th... any chance we can get them a day or two early like some people did with phones..?? great day...!!!!
post #30 of 68
Quote:
Originally Posted by Tallest Skil View Post

Die in a fire, telecoms.

I've railed on cellular service providers for years. Wouldn't surprise me at all if they run all the scam SIM unlocking companies out there too. The whole cellular industry is a festering pile of worms IMO.
 
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post #31 of 68
Same experience as many here: finally ordered a 64GB ATT White iPad and AppleTV. Took a couple of hours. Slow. Buggy. Too many steps. Ridiculously painful. Looks like this is now a given, with every new product intro.

Apple really needs to figure out a way to make this better in the future. The process, as it works now, is quite pathetic (considering the number of times it's happened before and one would think Apple would learn from).
post #32 of 68
Quote:
Originally Posted by Takeo View Post

Sorry, but that's to be expected when you order within hours after the keynote. It is frustrating but with some patience and perseverance I was able to order mine at 4:11 pm EST. Keep trying. It should calm down in a few hours.

Not really. I always pre-order and always do it right after the announcement or on the first day/minute it is available.

It's always slow, but this time is significantly different (at least for me) in several ways.

1) Never been routed to the wrong country store before

2) Never had an "Oops!" page before (usually just glacial refreshes on the standard pages).

3) Never been dropped at the last page without feedback before.

Right now I'm staring at the last page of the process (and have been for 2 hours), with a giant green "Continue" button sitting there. When I click it, it turns a darker colour but absolutely nothing else happens except after about four minutes it turns back to lighter green and accepts clicks again. The browser window doesn't refresh, there are no indications of anything at all.

I would prefer a "too bad loser come back later" to this. Having no feedback is the worst and a situation no customer should be left in. It's better to give them *any* information than to give them none at all.

I've tried backing out and going through the whole process again (several times) and it's the same every time. They should really have something in the system that simply says "we're busy right now, try again."

Right now, I don't know if I'm going to get a bill for 1,000 iPads tomorrow morning or if I won't be able to order at all. Plus everyone knows that if you don't order within the first three hours or so you are likely to not get one for six weeks.
post #33 of 68
Quote:
Originally Posted by Prof. Peabody View Post

Not really. I always pre-order and always do it right after the announcement or on the first day/minute it is available.

It's always slow, but this time is significantly different (at least for me) in several ways.

1) Never been routed to the wrong country store before

2) Never had an "Oops!" page before (usually just glacial refreshes on the standard pages).

3) Never been dropped at the last page without feedback before.

Right now I'm staring at the last page of the process (and have been for 2 hours), with a giant green "Continue" button sitting there. When I click it, it turns a darker colour but absolutely nothing else happens except after about four minutes it turns back to lighter green and accepts clicks again. The browser window doesn't refresh, there are no indications of anything at all.

I would prefer a "too bad loser come back later" to this. Having no feedback is the worst and a situation no customer should be left in. It's better to give them *any* information than to give them none at all.

I've tried backing out and going through the whole process again (several times) and it's the same every time. They should really have something in the system that simply says "we're busy right now, try again."

Right now, I don't know if I'm going to get a bill for 1,000 iPads tomorrow morning or if I won't be able to order at all. Plus everyone knows that if you don't order within the first three hours or so you are likely to not get one for six weeks.

It was equally painful for me (I had to quit on an order where it told me I had 11 iPads, 8 covers and 9 AppleTVs! Had to start all over again). I finally ordered things (iPad, cover, AppleTV) as three seperate orders. Seemed to go through (slightly) faster.

Why can't Apple have a simple interface with all the f'in choices listed in one page, instead of the seven or eight picture- and text-laden pages one has to wade through (and another three or four during the check-out)? It's very primitive and frustrating.
post #34 of 68
Quote:
Originally Posted by ko024 View Post

Ships on the 16th...

Are you sure it said "ships"? Mine said "delivers".....
post #35 of 68
They need to have additional infrastructure in place so things can run smoothly. They know they are going to get a certain amount of traffic when they hold one of these events.
post #36 of 68
Quote:
Originally Posted by auxio View Post

The whole cellular industry is a festering pile of worms IMO.

Please don't insult festering worm piles.
post #37 of 68
Quote:
Originally Posted by anantksundaram View Post

Are you sure it said "ships"? Mine said "delivers".....

haha oh yeah... Big difference... yes, DELIVERS on the 16th...!!!!!
post #38 of 68
Sweet. . . Now that we know about the actual shipping product we can call go back to ripping on the network providers. Wasn't a 2nd carrier supposed to solve it? Or was it the 3rd? Help us t-mobile!
post #39 of 68
Quote:
Originally Posted by anantksundaram View Post

Please don't insult festering worm piles.

At least worms are good for your soil and composting. Telcos on the other hand...
 
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post #40 of 68
It is really frustrating that AT&T and Verizon LTE ipads are not interchangeable.

Which one to choose?
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