Originally Posted by cmfilms
Intuit can stick it. I spent days loading my business records into Quicken, only to find out that it can't share records with TurboTax.
Yes, you read that right. Intuit's two programs cannot share info. A huge massive waste of time and money.
It's worse than that. Try Quickbooks for Mac. As recently as 2009 (I haven't even tried it since), this version was incapable of networking. So if you had a Windows Quickbooks network, the Mac clients couldn't access the network. Absolutely incredible.
But don't think it's only the Mac programmers who are incompetent. It's not all that great on the Windows side.
I installed a Point of Sale (aptly referred to as 'POS') network on our Windows PCs. The programs wouldn't launch. I went through an entire weekend of messing around with their tech support. In each case, they told me to uninstall POS, then reinstall Windows and reinstall POS with nothing else on the machine. I did so and it still wouldn't work. Their only answer was to do it again - and again - and again. When I told them that I had already done it several times, they responded that I had to go through the process their way or they couldn't help.
Eventually, I found the problem on the Internet. There was a conflict between POS and .NET. I had to reinstall Windows - and then upgrade to a newer version of .NET than was included with Windows to get it working. An entirely wasted weekend - but the problems weren't through.
We had set it up by putting the server on my accountant's computer, but it ran too slow (which was pretty amazing because even our biggest days might have 100 transactions per day). Getting data out was a nightmare. So we bought a new server and wanted to move the POS database to the server. When it was clear that there was no easy way to do that, I call tech support again. Their solution was that the only way to move the server data file was to erase everything, uninstall POS (not just from the server, but also from the client machines), reinstall Windows on all the machines, reinstall POS and install POS server on the new server.
Apparently, the concept of networking is far too complicated for the people at Intuit.
Of course, that's not surprise. I beta tested Quicken Mac for them for years. They did have a great beta testing program (for example, they provided a series of questionnaires and asked you to try specific features in each version), but they soundly ignored all the requests. For over 10 years, Mac users constantly asked for file and feature compatibility with the Windows version - and Intuit simply ignored the requests. The really sad thing is that if they had done that at the beginning, it would almost certainly have saved them money (by keeping one code base rather than 2) as well as making customers happier and making the transition to newer OS versions easier.
I switched to SEE Finance for my own use last year. For some reason, the alternatives (iBank, etc) would not properly import my old data file, so SEE was the only choice I had. It imported all of my data properly and seems to work OK, but the UI is terrible and it's difficult to use - particularly for things like reconciling. If Intuit had actually made a decent upgrade and provided either a compatibility fix for free or a real feature equivalent upgrade for a fair price, I might have gone back, but there's no way I'm paying for a version that just fixes problems that should have been fixed 5 years ago.