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Mountain of iPad pre-orders cause shipment delays - Page 2

post #41 of 122
The one I ordered for my wife was delivered today around 1. The Fedex guy was practically out of breath from running up the stairs to my 3rd floor apartment and he was so glad that I was home so he didn't have to fill out a slip and leave it on my door. He told me the iPad was pretty much the only thing in his truck today and that it was like that for most other drivers as well. This was in Houston, Tx. also.

My wife loves it too. She's been on it almost non stop for the past 10 hours haha.
post #42 of 122
Maybe ups is better mine is being delivered Monday two days ahead of schedule left Ontario ca today I'm in 93101 can't wait 64gb black AT&T coming my way
post #43 of 122
Quote:
Originally Posted by flydoggie View Post

The driver is not required to leave the package if there is a risk the package will be damaged (e.g., rain) or stolen.

As I recall they are mandated to not leave a package if there is risk of damage or lost. If they do and something happens they can lose their jobs.

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post #44 of 122
Quote:
Originally Posted by ALUOp View Post

Hey old man, this is not about getting something "right now".
This is about promise and customer experience.
We were promised Mar 16 delivery on the order page and also on the Fedex tracking page.

And FedEx failed. So call and demand you get your shipping fee back.

oh wait, you didn't pay one. so now what, you sue for $1 mill for the emotional distress of having to wait one more day.

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post #45 of 122
Quote:
Originally Posted by Woodlink View Post

In my opinion....

I'd take it as Tim Cook was the right guy to exact Steve's vision.

There is such a huge paradigm shift happening right now in computing. I don't think we all really can comprehend how HUGE tablet computing is going to be.

Job's knew where the industry would be in "x" years and HAD to have a guy he was sure would make supply would meet demand.

Cook's supply chain mastery (and leadership) + ive's design discipline + Forstall's ego = Job's master plan.

Thanks Steve, my Apple stock is gonna pay for my children's college.

Poor Bob Mansfield. All he did was give us retina display. Yet he gets no love.
post #46 of 122
Got mine delivered at about 6:45 PM. Package trace showed it as being on the truck for delivery from 8:00 AM. The UPS delivery guy said his truck was nearly full of iPads and he still had 30 more deliveries to do after mine. Lots of hard work getting these units into people's hands.

Oh, I live in a small city on an island on the west coast of Canada.

I also ordered an Apple TV same day but it won't be delivered until next Wednesday. No idea why it is taking so long other than the lower price/margin.
post #47 of 122
After reading all these delivery stories and seeing how much stock the stores seem to have they really have produced a phenomenal number of units for this first day on the market. My battery was 1t 83% when I turned it on. I wonder if we can infer when units were packed up based on remaining battery life.

Could Apple actually sell more the 4 million iPhones 4Ses they sold in its debut weekend?

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post #48 of 122
Quote:
Originally Posted by SolipsismX View Post

Do you know how many deliveries in total he did today?

I'll ask him when I see him on Sunday, but he was pretty amazed at the number he had.
post #49 of 122
Quote:
Originally Posted by SolipsismX View Post

After reading all these delivery stories and seeing how much stock the stores seem to have they really have produced a phenomenal number of units for this first day on the market. My battery was 1t 83% when I turned it on. I wonder if we can infer when units were packed up based on remaining battery life.

Could Apple actually sell more the 4 million iPhones 4Ses they sold in its debut weekend?

Mine was around the same, like 85% I think. It took quite a while to charge up though.

Mine arrived via UPS just after 5PM, after being out for delivery for 10 hours. Prior to that it had been at the arrival facility around 3am.

The SIM card however still didn't arrive, and according to the tracker is still in Ontario.

Meanwhile someone I know went to the Apple store closest to me and waited in line and got theirs within an hour, and the store had sold out of the 32GB and 64GB models.
post #50 of 122
Quote:
Originally Posted by xSamplex View Post

When I was a child, I was upset if I couldn't have something I wanted "right now". As a young person, I was anxious to get my heart's desire as soon as possible. As an adult with a fairly rich array of interests and activities to pursue, I read something like this and feel like I live in a country of children, excited about a mock Christmas waiting to get their toys. It is rather sad in it's shallowness, actually.

yeah, cuz the "real" christmas is so much more, uh, profound.
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post #51 of 122
Quote:
Originally Posted by xSamplex View Post

When I was a child, I was upset if I couldn't have something I wanted "right now". As a young person, I was anxious to get my heart's desire as soon as possible. As an adult with a fairly rich array of interests and activities to pursue, I read something like this and feel like I live in a country of children, excited about a mock Christmas waiting to get their toys. It is rather sad in it's shallowness, actually.

Then please, tell me, why are you here my good fellow?
post #52 of 122
Quote:
Originally Posted by xSamplex View Post

When I was a child, I was upset if I couldn't have something I wanted "right now". As a young person, I was anxious to get my heart's desire as soon as possible. As an adult with a fairly rich array of interests and activities to pursue, I read something like this and feel like I live in a country of children, excited about a mock Christmas waiting to get their toys. It is rather sad in it's shallowness, actually.

You must be so much better as a person.
Congratulate yourself with that.
Had any fun lately?

J.
post #53 of 122
Quote:
Originally Posted by xSamplex View Post

When I was a child, I was upset if I couldn't have something I wanted "right now". As a young person, I was anxious to get my heart's desire as soon as possible. As an adult with a fairly rich array of interests and activities to pursue, I read something like this and feel like I live in a country of children, excited about a mock Christmas waiting to get their toys. It is rather sad in it's shallowness, actually.

I agree... but it's hard to explain this to the children. You see how upset some of them get.
post #54 of 122
Quote:
Originally Posted by DrDoppio View Post

I agree... but it's hard to explain this to the children. You see how upset some of them get.

Any fun lately?

J.
post #55 of 122
Quote:
Originally Posted by jnjnjn View Post

Any fun lately?

J.

Yes, I'm not complaining, thank you very much... not the sort of standing in queue with a bunch of idlers, or biting my nails while waiting for delivery at home, though...
post #56 of 122
Quote:
Originally Posted by DrDoppio View Post

Yes, I'm not complaining, thank you very much... not the sort of standing in queue with a bunch of idlers, or biting my nails while waiting for delivery at home, though...

Ok that's good to hear.
I'm currently not waiting either, but that's because I can't order a new iPad in this part of the world right now.
But I enjoy reading the comments here, because I can identify with them.
It's nice to actually want something and feel anticipation, It makes you feel alive.

J.
post #57 of 122
Quote:
Originally Posted by microfud View Post

I got my iPad today via UPS. The delivery guy said they are so overwhelmed that they're planning to continue delivering into Saturday. It's worth noting that UPS normally only delivers Monday - Friday.

yeah, my UPS guy said the same thing. The screen is magnificent and the dictation feature really works well - so far. Still wish the OS would permit bulk deletions of emails though.
post #58 of 122
Well, I went to the Apple store in Fukuoka for the launch. I got there before 10:00 pm Thursday night, as I was approaching, I could see lots of people out the store but when I got closer I found out there were only 7 customers and apple staff passing out coffee. So I went to an Isakaya and came back by midnight, still only 12 ppl. I went to the coffee shop across the store and stood there until 4:00 am because they closed. There were already 20 ppl in line so I took my place. Most of the ppl were bloggers and journalists. 7:00 am store staff explained the procedure, offered coffee and passed the tickets. We were split in two lanes, one for 4G and Wi-Fi. Befor 7:30 started to rain and we were provided with unberellas by the Apple store. At 8:00 we was about 100 and the store opened. They was prepared with lots of iPads, more than those needed I thought.
When I got home, my friend who works in Kuro Neko (like UPS) said they started delivering on the 15th afternoon, and on 16th his truck was 90% iPads.
Online orders still 2-3 weeks.

At the store a felt like there is not much demand as in previous devices launch but it migh be just improved production.
Cheers for that!
post #59 of 122
Quote:
Originally Posted by michael_bluth View Post

thought i would get mine today. signed the pre-authorization and stuck it to the door. fedex guy voided it and left a delivery notice. if fedex won't accept the pre-authorization, why was it made available? guess i am stuck at home tomorrow.

Because the pre-authorization doesn't override the shipper's rules.

Quote:
Originally Posted by dancxg View Post

My brother in law delivered 35 today. When I asked him if he had ever delivered 35 of the same item to different houses before he said "no, not even for big game/movie releases."

Funny, so he delivered more $500 iPads than $25 Harry Potter books. That tells the whole story there.

Quote:
Originally Posted by aaronsullivan View Post

Interesting how Apple has sort of inverted the issue since the iPad 2 launch. There was no pre-order for the iPad 2 that got you a device on the launch day. So... GIANT lines at all the stores and very long waits. This time, pre-order was available right after announcement with the promise of delivery on launch day and the shipping infrastructure can't quite handle it, yet the lines at stores were shorter, and you can just go pick one up.

And that also allows the analysts to make fools of themselves by talking about how much shorter the lines are this time.
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post #60 of 122
Quote:
Originally Posted by ALUOp View Post

Hey old man, this is not about getting something "right now".
This is about promise and customer experience.
We were promised Mar 16 delivery on the order page and also on the Fedex tracking page.
We made arrangement based on this promise, but at the end we lost a whole day because of their bad arrangement.
This is a valid complaint.

It may be a valid complaint. But to post it on the web? If everyone who was inconvenienced by late deliveries or late appointments posted a comment in the web it would collapse. I'm also waiting for mine. I will do the same thing I do for any other scheduled delivery. Live my life as I choose and when I get a slip on my front door, make arrangements accordingly.
post #61 of 122
Quote:
Originally Posted by Eye Forget View Post

It may be a valid complaint. But to post it on the web? If everyone who was inconvenienced by late deliveries or late appointments posted a comment in the web it would collapse. I'm also waiting for mine. I will do the same thing I do for any other scheduled delivery. Live my life as I choose and when I get a slip on my front door, make arrangements accordingly.


Exactly!

Do what they do in China, when it rains… Let it rain!
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post #62 of 122
FedEx made a bulk delivery to my office. Apparently a ton of people in my office building preordered. I guess the pre ordering and past history gave apple some clue as to what to expect in terms of demand and to stock the stores accordingly.
post #63 of 122
Quote:
Originally Posted by hill60 View Post

Apple, creating jobs for American workers.

More UPS/Fedex employees equal faster deliveries.

Now there's an interesting infographic I'd like to see - spike in # of Fedex/UPS deliveries in the first week of an Apple product launch.
post #64 of 122
Quote:
Originally Posted by Eye Forget View Post

It may be a valid complaint. But to post it on the web? If everyone who was inconvenienced by late deliveries or late appointments posted a comment in the web it would collapse...

Posting random complaints... on the web? Inconceivable!

The web is a limited resource. We should use it sparingly, lest it collapse.
post #65 of 122
Quote:
Originally Posted by ALUOp View Post

Hey old man, this is not about getting something "right now".
This is about promise and customer experience.
We were promised Mar 16 delivery on the order page and also on the Fedex tracking page.
We made arrangement based on this promise, but at the end we lost a whole day because of their bad arrangement.
This is a valid complaint.

You were "promised"? Did Tim Cook cross his heart and hope to die, and stick a needle in his eye? No, this is a totally invalid complaint which smacks of a lack of realism and absence of understanding of how the world works. This may sound mean but it's actually sound advice - you really need to get a grip.
post #66 of 122
Quote:
Originally Posted by AdonisSMU View Post

FedEx made a bulk delivery to my office. Apparently a ton of people in my office building preordered. I guess the pre ordering and past history gave apple some clue as to what to expect in terms of demand and to stock the stores accordingly.

I can imagine a scenario in which all but one person in your office receiving their new iPads at the same time. Imagine the poor sod.
post #67 of 122
Quote:
Originally Posted by Dick Applebaum View Post

Exactly!

Do what they do in China, when it rains Let it rain!

Actually, for the Olympics, China didn't just let it rain. First, they made it rain, and then they didn't let it rain.
post #68 of 122
Quote:
Originally Posted by stelligent View Post

I can imagine a scenario in which all but one person in your office receiving their new iPads at the same time. Imagine the poor sod.

Wow, that's some wild imagination right there! /s
post #69 of 122
Quote:
Originally Posted by charlituna View Post

And FedEx failed. So call and demand you get your shipping fee back.

oh wait, you didn't pay one. so now what, you sue for $1 mill for the emotional distress of having to wait one more day.

That's not true. It's spread out over the cost of the item.
post #70 of 122
Quote:
Originally Posted by xSamplex View Post

When I was a child, I was upset if I couldn't have something I wanted "right now". As a young person, I was anxious to get my heart's desire as soon as possible. As an adult with a fairly rich array of interests and activities to pursue, I read something like this and feel like I live in a country of children, excited about a mock Christmas waiting to get their toys. It is rather sad in it's shallowness, actually.

Joie de vivre.
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post #71 of 122
Quote:
Originally Posted by stelligent View Post

You were "promised"? Did Tim Cook cross his heart and hope to die, and stick a needle in his eye? No, this is a totally invalid complaint which smacks of a lack of realism and absence of understanding of how the world works. This may sound mean but it's actually sound advice - you really need to get a grip.

When people say they are going to do something, people expect it done. They do not want excuses. They just want you to do what you say. The note said delivered by not estimated delivery....

Be careful what you say. Expectations are everything
post #72 of 122
My new iPad left Ontario overnight, visiting Winnipeg and Calgary as briefly as possible before arriving in Richmond BC (location of YVR, Vancouver International Airport). Presumably it has been loaded on a truck for delivery today.

I've never seen a UPS shipment from Ontario to BC stop twice along the way. This makes me wonder whether this is a special flight and whether the entire plane is loaded with palettes of iPads.

I'll ask Brown how many iPads are in the truck today.
post #73 of 122
Quote:
Originally Posted by AdonisSMU View Post

When people say they are going to do something, people expect it done. They do not want excuses. They just want you to do what you say. The note said delivered by not estimated delivery....

Be careful what you say. Expectations are everything

You might want to check your terms of service. No one promised you delivery on a given date. Apple's terms state that they are not responsible for delivery delays and UPS and Fedex's terms state that delivery dates are not guaranteed in most cases.

You simply assumed that because they gave you an estimated ship date that it was guaranteed (or promised). That's not the case.
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post #74 of 122
You guys should have just bought yours yesterday or this morning. Everyone I know who wanted one got theirs. Except one she went in for an iPad and came out with a Motorola Xoom 2. They were having a special on it, yea no kidding. No she really wanted a tablet with an active digitizer pen. She works as a police sketch artist to make extra money plus she's an awsome artist so I can see why she chose the Motorola. I would have waited for the new Samsung Note 10.1 if it was my money. Though the built quality on the Xoom 2 is pretty exceptional.

Sure there were lines but if you really wanted one waiting in a line for something you want is always a good reason. Plus you get to meet other people who are just as excited.
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post #75 of 122
If you live in a big city like I do just go to best buy as we got ours last night (of launch day) and it was pretty easy.
post #76 of 122
Mine was dropped off a little after 6:30 p.m. yesterday. The UPS guy said he'd delivered "over 100" iPads before he got to me...he was mildly irritated that they all required time-consuming signatures.

Even more amazing was that he said the local (San Diego) distribution center processed 15,000 iPads for delivery yesterday!

Further, he claimed they'd been warehousing them since Tuesday...awaiting delivery on Friday. Actually, I don't know whether to believe that or not since I hadn't seen anyone online reporting their online tracking was reflecting a warehousing delay.
post #77 of 122
Quote:
Originally Posted by Felix01 View Post

Mine was dropped off a little after 6:30 p.m. yesterday. The UPS guy said he'd delivered "over 100" iPads before he got to me...he was mildly irritated that they all required time-consuming signatures.

Even more amazing was that he said the local (San Diego) distribution center processed 15,000 iPads for delivery yesterday!

Further, he claimed they'd been warehousing them since Tuesday...awaiting delivery on Friday. Actually, I don't know whether to believe that or not since I hadn't seen anyone online reporting their online tracking was reflecting a warehousing delay.

It was probably an agreement made with Apple prior. I'm sure they do this stuff all the time.
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post #78 of 122
Quote:
Originally Posted by Felix01 View Post

Mine was dropped off a little after 6:30 p.m. yesterday. The UPS guy said he'd delivered "over 100" iPads before he got to me...he was mildly irritated that they all required time-consuming signatures.

Even more amazing was that he said the local (San Diego) distribution center processed 15,000 iPads for delivery yesterday!

Further, he claimed they'd been warehousing them since Tuesday...awaiting delivery on Friday. Actually, I don't know whether to believe that or not since I hadn't seen anyone online reporting their online tracking was reflecting a warehousing delay.

Quote:
Originally Posted by Relic View Post

It was probably an agreement made with Apple prior. I'm sure they do this stuff all the time.

If the story is true, the ones in the warehouses are likely for the stores. It's hard to imagine a scenario where someone orders a specific configuration, an Apple or UPS employee looks through the ones in the UPS warehouse to find a matching box, add necessary accessories and then arranges for shipment to the customer. If the population near a specific warehouse does not place orders so as to match the assortment of configurations pre-stored therein, that warehouse would carry excess inventory for a while, for which UPS would charge Apple.

Not impossible but unlikely scenario given how logistics normally works.
post #79 of 122
Quote:
Originally Posted by Felix01 View Post

Further, he claimed they'd been warehousing them since Tuesday...awaiting delivery on Friday. Actually, I don't know whether to believe that or not since I hadn't seen anyone online reporting their online tracking was reflecting a warehousing delay.

A friend of ours has worked for FedEx as a delivery driver for 20+ years. He said that FedEx has a fulfillment service. They keep many popular items in stock in various regions which allows them to process orders and deliver next day. So they definitely have the capacity to warehouse stuff. Perhaps UPS is the same. iPads are packaged 10 to a box, I believe, at least that is how the last ones were shipped. What sort of packaging were the ones delivered at home in?

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post #80 of 122
I cannot believe that Apple would use UPS Ground to ship my iPad. The first delivery attempt will not be until Monday and I cannot go to local depot and get it. This has been the worst pre-order that Apple has ever done. Even a Saturday delivery would have been better then having to wait till Monday. The bad thing is I could not cancel the order because it had been shipped so that prevented me from going to AT&T or Best Buy to get one. Worst Apple day yet.
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