or Connect
AppleInsider › Forums › General › General Discussion › Apple loses appeal of $1.2M AppleCare ruling in Italy
New Posts  All Forums:Forum Nav:

Apple loses appeal of $1.2M AppleCare ruling in Italy

post #1 of 41
Thread Starter 
Apple lost an appeal of an Italian case that fined the company 900,000 euros, or roughly $1.2 million, for allegedly not furnishing an adequate amount of information regarding mandated product guarantees and warranty stipulations.

The Thursday decision () handed down by Chairman Robert Politi of Lazio, Italy's Regional Administrative Court concerns an Apple appeal to a December 2011 ruling in which the company was fined 400,000 euros for not providing information about the length of product guarantees and an additional 500,000 euros for lack of information regarding extended AppleCare warranties, reports la Repubblica.

The fine is the direct result of a 2011 investigation into alleged "unfair commercial practices" that found Apple pushed its paid two-year AppleCare warranty on consumers despite acknowledging that EU laws require companies to offer the same protections without charge.

Apple complied with the December order to inform online customers of the mandated two-year warranty, though it later appealed the $1.2 million fine.

According to Thursday's ruling, Apple must add a disclaimer on its packaging informing customers of the existing two years of mandatory coverage. The issue will be discussed at a separate hearing on May 9 along with other matters regarding the decision.


Apple's Italian AppleCare webpage. | Source: Apple


The Cupertino, Calif., company can file for a second appeal though it is there has been no official announcement as to when this will happen.

AppleCare goes above and beyond the standard one-year warranty and is available for all of Apple's electronic devices including the company's line of Mac computers, the iPhone and the iPad. Cost differs depending on the product, but coverage includes over-the-phone and in-store repair support.

The company launched the premium AppleCare+ program, which adds accidental damage to the list of support options, alongside the iPhone 4S in 2011.


[ View article on AppleInsider ]
post #2 of 41
What information was specifically not stated in the agreement? Is this the same issue where some countries require that product warranties be 2 years by law thus making several aspects of AppleCare redundant for those countries?

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply
post #3 of 41
Mamma Mia!
Originally Posted by Granmastak: Labor unions managed to kill manufacturing a long time ago with their unreasonable demands. Now the people they were trying to protect, are out of a job.
Reply
Originally Posted by Granmastak: Labor unions managed to kill manufacturing a long time ago with their unreasonable demands. Now the people they were trying to protect, are out of a job.
Reply
post #4 of 41
Surprise, surprise. Another country with financial trouble trying to get more money out of a successful company. The Applecare warranty is about as simple as they come. Try reading it people.
post #5 of 41
Quote:
Originally Posted by SolipsismX View Post

What information was specifically not stated in the agreement? Is this the same issue where some countries require that product warranties be 2 years by law thus making several aspects of AppleCare redundant for those countries?

Exactly. This is EU-wide policy. It's why 11 other EU countries have made formal complaints to Apple within the last week about the same issue of advertising AppleCare as including a 2nd year of warranty when Apple already must provide it with purchase.
post #6 of 41
Quote:
Originally Posted by Landcruiser View Post

Surprise, surprise. Another country with financial trouble trying to get more money out of a successful company. The Applecare warranty is about as simple as they come. Try reading it people.

Misinformed, and insulting to people's intelligence

Quote:
Originally Posted by GregInPrague View Post

Exactly. This is EU-wide policy. It's why 11 other EU countries have made formal complaints to Apple within the last week about the same issue of advertising AppleCare as including a 2nd year of warranty when Apple already must provide it with purchase.

Informed.
post #7 of 41
Apple should politely decline, make them an offer they cannot refuse.
post #8 of 41
I still don't see why Apple doesn't automatically give people 3 years of warranty + 1 year of phone support, and just use AppleCare to extend them both to 5 years.

Kinda gives you a better feel of 'our computers last longer.'
post #9 of 41
Quote:
Originally Posted by CGJ View Post

I still don't see why Apple doesn't automatically give people 3 years of warranty + 1 year of phone support, and just use AppleCare to extend them both to 5 years.

Kinda gives you a better feel of 'our computers last longer.'

cause thats when things break down. Duh
post #10 of 41
Quote:
Originally Posted by CGJ View Post

I still don't see why Apple doesn't automatically give people 3 years of warranty + 1 year of phone support, and just use AppleCare to extend them both to 5 years.

Kinda gives you a better feel of 'our computers last longer.'

It would be nice and I'm sure they've calculated the cost to profit on the loss of direct cash to the value added services of extra long support.

Unfortunately Apple's success does hurt their ability to support products longer than other vendors. You can find plenty of components that have 3, 5 or even lifetime warranties but the effort to get them replaced is considerably more difficult than dealing with Apple.

For instance, if you have a bad after-market HDD you need to print out a receipt, probably do some preliminary trouble ticket online, ship the drive on your dime, and wait for a response, which could take weeks but has no guarantee. With Apple it's as simple as making an appointment and waking into a store or calling and have them overnight you a box.

That added level of service has a very real cost that doesn't scale well when you start offering 3x the warranty to devices. It's not just 3x the support calls, but potentially much higher because older machines are more likely to have more problems.

Sure, if a device has a defect Apple should cover it (I've personally had them replace batteries that were several years old for free) but many of these will just be wear and tear but that still requires the time and money to get Apple to declare it not their problem.

So the question isn't whether moving to a 3 year warranty wouldn't give us more peace of mind for our devices but if the increased costs are lower than the increased sales from this added value.

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply
post #11 of 41
I think the extended warranties offered by electronics retailers are a rip-off and never buy them. It's hundreds of dollars down the drain for something that will be obsolete in a few years anyway, and is probably already covered by your home contents insurance.

Electronic goods used to be super expensive, super valuable, insure them to the hilt, buy a case, buy a surge protector, don't let the kids touch them. But those times are gone.
post #12 of 41
Quote:
Originally Posted by ascii View Post

I think the extended warranties offered by electronics retailers are a rip-off and never buy them. It's hundreds of dollars down the drain for something that will be obsolete in a few years anyway, and is probably already covered by your home contents insurance.


I usually buy Apple Care although I have never needed it so far. Always buy it for for portable stuff because it is a lot more likely to get damaged. For the new iPad, an $800 device with $100 AC means if it gets run over by a bus, it only costs me $50 to replace it. At least that is my understanding. I did not read the fine print.

Life is too short to drink bad coffee.

Reply

Life is too short to drink bad coffee.

Reply
post #13 of 41
Quote:
Originally Posted by mstone View Post

For the new iPad, an $800 device with $100 AC means if it gets run over by a bus, it only costs me $50 to replace it. At least that is my understanding. I did not read the fine print.

That's not AppleCare, that's AppleCare+. That plus makes all the difference. Before AC+ I wasn't recommending the additional coverage but now I do because of the replacement policy.

You could walk into an Apple Store, smash your iPad's display with a hammer and get a replacement for $50.

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply
post #14 of 41
Cue the Italian ladies are hairy, i hate Ferrari, Lamborghini, spaghetti and ravioli.

"Like I said before, share price will dip into the $400."  - 11/21/12 by Galbi

Reply

"Like I said before, share price will dip into the $400."  - 11/21/12 by Galbi

Reply
post #15 of 41
Quote:
Originally Posted by mstone View Post

I usually buy Apple Care although I have never needed it so far. Always buy it for for portable stuff because it is a lot more likely to get damaged. For the new iPad, an $800 device with $100 AC means if it gets run over by a bus, it only costs me $50 to replace it. At least that is my understanding. I did not read the fine print.

I'm curious about that fine print too. If I can get a new iPad by getting my old iPad "accidentally' run over by a bus, I can see lots of abuse with terms like those.
post #16 of 41
Quote:
Originally Posted by sflocal View Post

I'm curious about that fine print too. If I can get a new iPad by getting my old iPad "accidentally' run over by a bus, I can see lots of abuse with terms like those.

It's limited to 2x. If people are abusing it they could limit it to one time, raise the price, or drop it completely. But for now you are set on all "accidental" damage.

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply
post #17 of 41
Quote:
Originally Posted by CGJ View Post

I still don't see why Apple doesn't automatically give people 3 years of warranty + 1 year of phone support, and just use AppleCare to extend them both to 5 years.

Kinda gives you a better feel of 'our computers last longer.'

No other company offers that, so why should Apple?
Artificial intelligence is no match for natural stupidity.

"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
Reply
Artificial intelligence is no match for natural stupidity.

"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
Reply
post #18 of 41
Quote:
Originally Posted by sflocal View Post

I'm curious about that fine print too. If I can get a new iPad by getting my old iPad "accidentally' run over by a bus, I can see lots of abuse with terms like those.

You don't get the upgrade, you get a refurb or new if your model is still current.

I've always said: "Any problem that can be solved with $100 is not really a problem."

In this case I've raised the number to $150 as a one time special circumstance.

Life is too short to drink bad coffee.

Reply

Life is too short to drink bad coffee.

Reply
post #19 of 41
Just add the cost of apple care to the price.
post #20 of 41
Quote:
Originally Posted by Realistic View Post

No other company offers that, so why should Apple?

Dell does.
But Dell really puts the war in warranty. They are a like health insurance companies; they will do whatever they can to say it's not their problem. Since Apple makes the HW and OS it's a lot harder for Apple to do, though I have yet to see them do this.

PS: Last year I accidentally dropped my iPad 2, twice, and both times Apple replaced it for free. This is really Apple finally charging for a service that was previously free and unofficial.

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply
post #21 of 41
Quote:
Originally Posted by SolipsismX View Post

For instance, if you have a bad after-market HDD you need to print out a receipt, probably do some preliminary trouble ticket online, ship the drive on your dime, and wait for a response, which could take weeks but has no guarantee. With Apple it's as simple as making an appointment and waking into a store or calling and have them overnight you a box..

That's what the EU rule tackles. Basically the idea is twofold:

1) A product should not fail unexpectedly early. That means that for example for a washing machine the "warranty" is considerably longer than 2 years as it is expected to work for several years without problems. For electronics, this usually translates to the basic 2 years warranty mandated by the EU directives.

2) Any costs associated with getting the product repaired must be covered by the reseller.

For the masochists, here is one of the original directives, which is used as a guide to create the individual national laws to implement it:
http://eur-lex.europa.eu/LexUriServ/...9L0044:en:HTML

Regs, Jarkko
post #22 of 41
Quote:
Originally Posted by CGJ View Post

I still don't see why Apple doesn't automatically give people 3 years of warranty + 1 year of phone support, and just use AppleCare to extend them both to 5 years.

Kinda gives you a better feel of 'our computers last longer.'

Build your own smart phone solution and provide it. Ask Samsung, HTC, MMI and everyone else to do it as well.
post #23 of 41
Quote:
Originally Posted by Galbi View Post

Cue the Italian ladies are hairy, i hate Ferrari, Lamborghini, spaghetti and ravioli.

Italian ladies are soooooo gorgeous with the long hair, stylish clothes and figures to die for.

But seriously, it's the law. Why is Apple even bothering to appeal. The EU law is very clear on this matter.
post #24 of 41
Quote:
Originally Posted by CGJ View Post

I still don't see why Apple doesn't automatically give people 3 years of warranty + 1 year of phone support, and just use AppleCare to extend them both to 5 years.

Kinda gives you a better feel of 'our computers last longer.'

Wow, sounds like you have never owned a company. Maybe you could name one other high tech company that gives out that kind of warranty...Didn't think so. The current warranty is good enough.
post #25 of 41
Quote:
Originally Posted by Realistic View Post

No other company offers that, so why should Apple?

I do think one year as standard is a bit stingy. Apple products are not exactly cheap. They are luxury items for most people so they should get at least 2 years warranty.

I buy all my Apple kit from the department store John Lewis who give you a 2 year warranty as standard for free. Much better than the 1 year you get at the AppleStore.
post #26 of 41
Quote:
Originally Posted by Shaun, UK View Post

Italian ladies are soooooo gorgeous with the long hair, stylish clothes and figures to die for.

But seriously, it's the law. Why is Apple even bothering to appeal. The EU law is very clear on this matter.

Apple isn't appealing the 2 year coverage required by law, they are appealing the result of the case.

It's my understanding AppleCare goes above and beyond what is required by law. Perhaps not by much and probably not worth it to most but that makes me wonder why anyone in those countries would pay for AC in the first place. Shouldn't they be aware of what coverage they are guaranteed by law?

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply
post #27 of 41
Quote:
Originally Posted by SolipsismX View Post

Apple isn't appealing the 2 year coverage required by law, they are appealing the result of the case.

It's my understanding AppleCare goes above and beyond what is required by law. Perhaps not by much and probably not worth it to most but that makes me wonder why anyone in those countries would pay for AC in the first place. Shouldn't they be aware of what coverage they are guaranteed by law?

Isn't that the why Apple were fined - coz they mislead customers by stating that AC extended the standard 1 year warranty knowing full well that the standard warranty was 2 years. Yes maybe the customers should know this but how many people would follow this kind of stuff. You don't expect a big company like Apple to deliberately mislead you.
post #28 of 41
Quote:
Originally Posted by Shaun, UK View Post

Isn't that the why Apple were fined - coz they mislead customers by stating that AC extended the standard 1 year warranty knowing full well that the standard warranty was 2 years. Yes maybe the customers should know this but how many people would follow this kind of stuff. You don't expect a big company like Apple to deliberately mislead you.

Yes, because it was deemed they were misleading customers but I didn't read anything that said they were not obliging by the 2 year law. And as perviously stated AC offers more than was is required by law. It's still adds some value over the current law's requirement.

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply
post #29 of 41
Quote:
Originally Posted by SolipsismX View Post

Dell does.
But Dell really puts the war in warranty. They are a like health insurance companies; they will do whatever they can to say it's not their problem. Since Apple makes the HW and OS it's a lot harder for Apple to do, though I have yet to see them do this.

PS: Last year I accidentally dropped my iPad 2, twice, and both times Apple replaced it for free. This is really Apple finally charging for a service that was previously free and unofficial.

From what I just read on Dell's website Dell doesn't offer a 3 year warranty for free on their systems. Available yes but for free no.
Artificial intelligence is no match for natural stupidity.

"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
Reply
Artificial intelligence is no match for natural stupidity.

"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
Reply
post #30 of 41
Quote:
Originally Posted by Landcruiser View Post

Surprise, surprise. Another country with financial trouble trying to get more money out of a successful company. The Applecare warranty is about as simple as they come. Try reading it people.

If you are american, think about your country first... you're in an even worse shape.
post #31 of 41
Quote:
Originally Posted by Realistic View Post

From what I just read on Dell's website Dell doesn't offer a 3 year warranty for free on their systems. Available yes but for free no.

I thought some pricer systems came with 3 years standards but it's really hard to decipher anything from Dell's website.

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply
post #32 of 41
Quote:
Originally Posted by GregInPrague View Post

Exactly. This is EU-wide policy. It's why 11 other EU countries have made formal complaints to Apple within the last week about the same issue of advertising AppleCare as including a 2nd year of warranty when Apple already must provide it with purchase.

While I like Apple in general, I always felt this issue was a scam. I don't even live in Europe currently but have been reading about EU Mac users complaining about this for years. By law EU consumer electronics , not all but many, have a mandatory 2 year factory warranty on hardware.

Apple played this game and won overall, as I'm sure they collected way more than 900,000 euros in the last few years by misleading customers on Applecare terms of support.

They'll probably settle in the other 11 countries and overall scammed a profit.

Lest remember that Americans ( USA not Canada ) have some of the worst consumer protection laws/warranties in the tech industry, so we should be proud of Europeans making Apple comply with their local laws.
post #33 of 41
Quote:
Originally Posted by SolipsismX View Post

I thought some pricer systems came with 3 years standards but it's really hard to decipher anything from Dell's website.

Quote of the day

Helping friends' or companies purchase from Dell's website is actually more painful and time consuming than a prostate exam, and you can quote me on that.

The same product changes prices or has third party website coupons almost everyday. The last order I placed had coupon codes that worked but the sales tech was amazed I got the cheap prices I did.

T
post #34 of 41
Quote:
Originally Posted by Stourque View Post

Just add the cost of apple care to the price.

Why pay more when you don't have too.

Apple is not that crazy to lose the competitive edge.

Kind of wonder why iHaters called them a walled garden.
post #35 of 41
Quote:
Originally Posted by SolipsismX View Post

Apple isn't appealing the 2 year coverage required by law, they are appealing the result of the case.

It's my understanding AppleCare goes above and beyond what is required by law. Perhaps not by much and probably not worth it to most but that makes me wonder why anyone in those countries would pay for AC in the first place. Shouldn't they be aware of what coverage they are guaranteed by law?

There is a reason you would pay for AC. I live in Spain, but AFAIK the coverage is the same EU-wide level. What the law says (at least in Spain, but I think it's the same in every EU country, IIRC), is:

Those 24 months coverage are as follow:

- For the first 6 months, you have unconditional coverage. If the product is defective, that defect is assumed to come from the manufacturing process (so to say), so the manufacturer has to replace the unit or repair it, at no cost for the consumer.

- For the next 18 months what you have is conditional coverage. You have to PROVE that the defect was present as a result of manufactoring process, or that it was present when you bought it.

You could complain to the seller and let him deal with the manufacturer, also.

This is, 7 months after you bought your iPad (for example) you could call Apple and say "hey, my unit is wrong, I want you to replace it, or at least fix it", and they could say you "Ok, prove that when you bought the iPad it was defective, because, you know, we think that if that was the case, you would have complained THEN".

This is, you have 6 months of real coverage, and 18 months where you depend on your seller or manufacturer's good will.

What we have in practice is that manufacturers give you one full year of unconditional coverage, and they forget about that second year. Apple was sued (and is being sued in Spain and in other countries in Europe, probably as a result of the Italian veredict) because, in their advertisement, they didn't mention the second year, when they should.

I don't understand why they didn't mention it, because the way I see it, it helps you to sell more AC. I mean, this is the reason you could buy an AC for your Apple gadget. To get a better coverage than the one the law provides. You risk paying for nothing, if your gadget work flawlessly for those 2 years, but you would save money if your gadget breaks down after the first year, or if you have to replace your battery, or whatever...

@Landcruiser

Mate, 1'2M € is f-ing peanuts, compared to the amounts of money needed to get out of this crisis in Europe. Apple screwed it, and they're being fined (probably EU wide). Period. Actually, I'd like more companies to be sued like that (Samsung comes to mind )

Btw, sorry for the mediocre english.
post #36 of 41
It always seemed strange to me, Apple Care should be 2 years + 2 years more, not 1 + 2.
I hope they will comply with the European rules now.
post #37 of 41
I once called Apple customer support to claim a repair after the one year warranty offered officially by apple in the Netherlands. A very kind woman told me that I will have to pay for it because my year of warranty was over. I inform her that by law I have the right to get 2 years warranty and without hesitation she gave the authororization for the repair. Later that year I met a guy who used to work for Apple customer service in Ireland and told me that the policy is to deny warranty repairs after the first year. If the customers mentioned about the EU law that covers for 2 years then they were instructed to authorize the repair. This to me is a very conning attitude towards the customer. That means that they will rip you off if they can. shame on Apple!
post #38 of 41
I wonder why everyone is making such a big deal of this.

Apple apparently misrepresented something under European law. It could have been a rogue employee or it could have been management's policy. In either case, they were caught, will pay a fine, and have agreed to rectify the problem.

End of story.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
post #39 of 41
Quote:
Originally Posted by jragosta View Post

I wonder why everyone is making such a big deal of this.

Apple apparently misrepresented something under European law. It could have been a rogue employee or it could have been management's policy. In either case, they were caught, will pay a fine, and have agreed to rectify the problem.

End of story.

Actually it's far from the end of the story with 11 more countries pushing Apple to conform to EU law at last count. They're going to have to "rectify the problem" Europe-wide. This isn't a few employees misunderstanding, it's an Apple corporate policy and something Apple has been fighting against since at least 2009. It's no secret that extended warranties are an excellent profit center for most companies. I'm not at all surprised to see Apple resisting, nor that there are others that would attempt to ignore the requirements.

http://www.iclarified.com/entry/comm...commentsanchor
melior diabolus quem scies
Reply
melior diabolus quem scies
Reply
post #40 of 41
Quote:
Originally Posted by bshaftoe View Post


There is a reason you would pay for AC. I live in Spain, but AFAIK the coverage is the same EU-wide level. What the law says (at least in Spain, but I think it's the same in every EU country, IIRC), is:

Those 24 months coverage are as follow:

- For the first 6 months, you have unconditional coverage. If the product is defective, that defect is assumed to come from the manufacturing process (so to say), so the manufacturer has to replace the unit or repair it, at no cost for the consumer.

- For the next 18 months what you have is conditional coverage. You have to PROVE that the defect was present as a result of manufactoring process, or that it was present when you bought it.

You could complain to the seller and let him deal with the manufacturer, also.

This is, 7 months after you bought your iPad (for example) you could call Apple and say "hey, my unit is wrong, I want you to replace it, or at least fix it", and they could say you "Ok, prove that when you bought the iPad it was defective, because, you know, we think that if that was the case, you would have complained THEN".

This is, you have 6 months of real coverage, and 18 months where you depend on your seller or manufacturer's good will.

What we have in practice is that manufacturers give you one full year of unconditional coverage, and they forget about that second year. Apple was sued (and is being sued in Spain and in other countries in Europe, probably as a result of the Italian veredict) because, in their advertisement, they didn't mention the second year, when they should.

I don't understand why they didn't mention it, because the way I see it, it helps you to sell more AC. I mean, this is the reason you could buy an AC for your Apple gadget. To get a better coverage than the one the law provides. You risk paying for nothing, if your gadget work flawlessly for those 2 years, but you would save money if your gadget breaks down after the first year, or if you have to replace your battery, or whatever...

@Landcruiser

Mate, 1'2M € is f-ing peanuts, compared to the amounts of money needed to get out of this crisis in Europe. Apple screwed it, and they're being fined (probably EU wide). Period. Actually, I'd like more companies to be sued like that (Samsung comes to mind )

Btw, sorry for the mediocre english.

Actually the EU directive in question puts the onus on the vendor of the product to prove that any defect is not down to them. The onus is not on the owner.

 

This differs to UK law which actually provides us with 7 years of "protection", the problem that we have in the UK is that after 12 months we have to demonstrate that the fault lies with the vendor and that it is not reasonable wear and tear or not the result of abuse.

 

 

With regard to Applecare in general; the policy varies from country to country. The USA offers a paid for accidental cover whereas the UK version doesn't provide accidental cover. IMO most UK customers would be better off with a 3rd party policy, unless they really believe that they will have (non-beta/version 1.0 or 2.0) software issues that only Apple can help with..

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: General Discussion
AppleInsider › Forums › General › General Discussion › Apple loses appeal of $1.2M AppleCare ruling in Italy