Originally Posted by Orlando
The iPad might not offer BestBuy great margins but the killer is online competition. Why go to a BestBuy store when Amazon is usually cheaper?
I can tell you why worst buy is failing, there recent debacle with the iPhone 4S preorders. Is one example.
I preordered a 64 gig 4S through them and after they forced me to put 50 down on it they tell all the preorder people that they will get there orders filled after the walkin's get there orders filled on release day. Then if after the walkin's all get there iPhones and there are any left they will fill the preorders. Then they change there mind and say that is not the case and say the preorders will be filled first. Then they have no iPhones available on launch day with no eta when they will be in. The order taken said they could fill it 3 weeks from the launch day. So I wait 3 weeks and no phone. Then they just plain say we don't know when we will get iPhones in. I got so tired of waiting I went to the store made them refund the "50 dollar gift card" they made me buy to get the preorder and bought one at the apple store the same day in my city. They had plenty.
This problem above was not a local problem. It was nation wide.
Another example is there prices. I get e mails for sales from them because I'm a silver premier member to get that you spend 2000 a year or more with them. One sale I got recently had a car stereo I was interested in on sale for 50 off. I shopped on there online sight and a few others and found that the stereo that was on sale at best buy was 110.00 higher than amazon! Even on sale. Same stereo!
This happens all the time with them.
Another reason is when browsing there online store for local store items there local stores only stock the highest priced items in a particular category. The cheaper items are always 5 day order to store or more time.
I have quit shopping there and won't darken there doorstep again because of being rapped on prices and poor, poor, poor customer service.
One caveat from dealing with them this is a systemic problem at a corporate level. The local people for the most part were ok to deal with (people in the stores).