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Apple faces second class-action lawsuit over Siri - Page 2

post #41 of 81
I use Siri. I am not not only a fabulously rich and well-laid rock star, but I have reconstituted NASA in my backyard and will found a Mars colony later this month.

Thanks, Siri!
post #42 of 81
Quote:
Originally Posted by Psych_guy View Post

"I paid too much for my guitar!"

Yes, I did. But I love it.

Next!
Pity the agnostic dyslectic. They spend all their time contemplating the existence of dog.
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Pity the agnostic dyslectic. They spend all their time contemplating the existence of dog.
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post #43 of 81
[trolling removed]
post #44 of 81
Quote:
Originally Posted by galore2112 View Post

You Apple apologists are strange.

I have quite a few Apple products (the first Intel iMac, a 27" iMac, have all iPhones (except 4s), the new iPad) so don't confuse me for some Android fanboy on Google's payroll whose part time job is to seed anti-Apple sentiment.

That said, I don't get Apple's advertising strategy lately. I always found Apple's main attraction to be their very high quality and design. What's with this ridiculous advertising nowadays where Siri is advertised as some Star-trek like computer assistant (*but it's only beta so please don't expect anything about toy level) and the iPad is ultra fast 4G LTE (*but you have to travel to the USA for LTE).

I think that's just beneath THE leading consumer tech company of the world.

Steve would never have allowed Apple to issue misleading advertisements.
post #45 of 81
Well, I've got a funny accent: part British, part South African & part Australian -- and Siri in the UK doesn't always understand me. I spoke to my iPhone in a phoney Indian/Pakistani accent and confused the hell out of Siri.

I accept that my accent doesn't quite work with Siri and after the first couple of days of beta-testing, I turned Siri OFF. Also, we don't have that nice sexy American female so I can't even ask her to marry me!

At the end of the day, Siri played no part in my decision to acquire an iPhone4S.
post #46 of 81
Quote:
Originally Posted by DrDoppio View Post

Is a quarterly revenue of $46.33 billion also "beneath THE leading consumer tech company of the world"?

I didn't think so.

What an asinine reply of yours. I hope for Apple's long term future that your attitude is not indicative of their corporate culture because with such a "my farts smell like roses" attitude, I'd be very concerned.
post #47 of 81
Quote:
Originally Posted by tylerk36 View Post

I wonder if this person who is filing this law suit is actually being used by some other company to try and discredit Apple.

Oh, it is nothing so unknown and sinister, it is most likely something much more common and sinister. Everyone with two brain cells to rub together knows that the only people who make any real money from class-action lawsuits are lawyers. I would say that this guy was complaining about Siri within the hearing range of some blood-sucking lawyer and like the leech he was the lawyer then convinced this schmuck that Apple should be sued and he would be more than happy to sue them for him. Where, if they win the lawyer makes millions and this schmuck and every other schmuck they can convince to go along will get a check for around $10.
post #48 of 81
Quote:
Originally Posted by I am a Zither Zather Zuzz View Post

Steve would never have allowed Apple to issue misleading advertisements.

Is this sarcasm? Steve and his "reality distortion field" would say whatever benefited him.
post #49 of 81
What exactly does Siri do in TV ads that it can't do in real life?
post #50 of 81
Quote:
Originally Posted by AppleInsider View Post

A new class-action lawsuit has been filed against Apple over its Siri voice recognition feature of the iPhone 4S with allegations that the company is falsely representing the service's capabilities.

"Through its nationwide multimedia marketing campaign, Apple disseminates false and deceptive representations regarding the functionality of the Siri feature," the report noted the suit as claiming. "For example, in many of Apple's television commercials, consumers are shown using Siri to make appointments, find restaurants, and even to learn the guitar chords to classic rock songs. In its advertisements, Apple depicts these tasks as easily accomplished "just by asking" Siri."

I purchased a Big Mac yesterday. I opened the package and it didn't look anywhere near as delicious as the one depicted on their menu. Looks like it's time to start a class-action file against McDs.
John
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John
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post #51 of 81
Quote:
Originally Posted by JHankwitz View Post

I purchased a Big Mac yesterday. I opened the package and it didn't look anywhere near as delicious as the one depicted on their menu. Looks like it's time to start a class-action file against McDs.

I'm suing Axe Body Spray for similar reasons, but I'll settle out of court if they will hire hundreds of models to ravage me.

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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post #52 of 81
Maybe this guys does not know how to ask questions (which I have seen people do) and are surprise with the out come. I have seen people do this on search engines as well. They claim they can not find something and I spend 2 min phasing the search different ways and guess what I get an answer, people it is damn computer it answer what you ask, it can not interrupt your own stupidity. I sit in business meeting and listen to people ask questions and get frustrated because they are not getting the information they need. A simple rephrase of the question and you get the information you want and they can not figure this out.

Maybe the guy stutters, and may that is his problem.

Again there is no fix for being stupid
post #53 of 81
Quote:
Originally Posted by Onhka View Post

and tossed back my iPhone with those ever telling-eyes, walking out the room said, "It's the species. You're all Idiots."

I find it humorous and ironic that she thinks that a gender is a species.

Oh, and to clarify, she's saying it this way because you're in the UK and Siri is a man there, right?

Quote:
Originally Posted by j1h15233 View Post

Has anyone ever sued the beer companies? I've never seen anyone open a beer and then have an ice train with bikini girls come flying in but that's what their commercials depict.

I find it more interesting that they can absolve themselves of all litigation by saying "drink responsibly" at the end. I wonder what Apple could put in their ads to absolve themselves of litigation from idiots that don't know how to ask questions

Quote:
Originally Posted by SolipsismX View Post

I'm suing Axe Body Spray for similar reasons, but I'll settle out of court if they will hire hundreds of models to ravage me.

Sue for the inability to transmute matter from the air around you into diamonds in your hand, too. If they can manage to give you that in the settlement, you'll be golden.

Well, diamond.
post #54 of 81
Quote:
Originally Posted by Rogifan View Post

What exactly does Siri do in TV ads that it can't do in real life?

Listen in traffic.
Give one a final answer.
post #55 of 81
Quote:
Originally Posted by 80025 View Post

Try calling your financial institution, government office, or a business entity that has switched from the typical "Press 1 for this, press 2 for that" to a voice recognition system. Just see how many times the voice prompt tells you "I'm sorry, I didn't get that. Please say <<<entry>>again".

Anyone sue over that? Not to my knowledge.

They probably should since it is so frustrating that their blood pressure becomes elevated. It is dangerous to one's health.

Life is too short to drink bad coffee.

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Life is too short to drink bad coffee.

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post #56 of 81
Quote:
Originally Posted by rbonner View Post

is there a way to track this? Just once I would love to know the actual outcome of one of these cases, you never hear about them being dismissed or awarded.

Betting that Apple has this in the budget for each new feature.

Quote:
Originally Posted by mknopp View Post

Oh, it is nothing so unknown and sinister, it is most likely something much more common and sinister. Everyone with two brain cells to rub together knows that the only people who make any real money from class-action lawsuits are lawyers. I would say that this guy was complaining about Siri within the hearing range of some blood-sucking lawyer and like the leech he was the lawyer then convinced this schmuck that Apple should be sued and he would be more than happy to sue them for him. Where, if they win the lawyer makes millions and this schmuck and every other schmuck they can convince to go along will get a check for around $10.

Here is the law firm that filed the suit. Perhaps everyone should call and express what they think of the suit, i.e., whether they wish to join or not.

Faruki & Faruki
(310) 461-1426

They are in Century City on Avenue of the Stars, not a low-rent area.
post #57 of 81
Apple is selling it as a full fledge feature. When apple advertise Siri they are not mentioning its in a beta. We know its in a beta but the general public does not know what that means. Apple is not helping either they are not putting a disclaimer that it is a beta program. If you ask me if you push a program as vigorously as apple is pushing siri then you should release the finished product.
post #58 of 81
I'm a major Apple-Homer, but I've had the following funny 2 SIRI experiences:

When told to get 6 cups of Half-N-Half at the store, and it was sold in Quarts, I asked Siri how many cups are in a Quart (4). Then how many cups are in a Pint (2). Two cartons. Done.

Worked perfectly. It was my 1st "real" use of Siri besides playing.

Another time I was driving past a lot for sale, 450ft by 650ft or something like that. I asked Siri, "what is 450ft times 650ft". Wolphram Alpha gave every conceivable area measurement (including the 6.5 acres I was looking for).

In both cases, when I try to repeat the questions in front of other people to show how cool Siri is, THAT's when it bombs. I tried the cups-things 3 times or more for others, and the acre-age one once.

So the real message is that Siri is a little shy, and a little bit jealous of you pimping out her skills to other people (esp my Android friends).
post #59 of 81
Quote:
Originally Posted by Apple v. Samsung View Post

Apple is selling it as a full fledge feature. When apple advertise Siri they are not mentioning its in a beta. We know its in a beta but the general public does not know what that means. Apple is not helping either they are not putting a disclaimer that it is a beta program. If you ask me if you push a program as vigorously as apple is pushing siri then you should release the finished product.

Where is it stated they are required to note it's a Beta? It still works the same way. If you sound exactly like the people in the ads and under the same conditions Siri will respond with the same answers providing there is a network connection. Only an idiot would assume that any accent, inflection, varying use of terms and meanings should still resolve every answer every time.

Humans to humans within the same family structure or age group and culture have trouble communicating precisely every time but you expect the complex nature of a computer service to do this with even more variances? That's absurd and ridiculous.

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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post #60 of 81
Quote:
Originally Posted by SolipsismX View Post

Where is it stated they are required to note it's a Beta? It still works the same way. If you sound exactly like the people in the ads and under the same conditions Siri will respond with the same answers providing there is a network connection. Only an idiot would assume that any accent, inflection, varying use of terms and meanings should still resolve every answer every time.

Humans to humans within the same family structure or age group and culture have trouble communicating precisely every time but you expect the complex nature of a computer service to do this with even more variances? That's absurd and ridiculous.

Maybe a little disclaimer wouldn't hurt?

"Siri does not work as well as shown in this ad unless you are using it under the EXACT same conditions as the ad and have a network connection"

Honestly, this whole situation is stupid. What product actually does what it advertises anyway? Go roll around in mud and chocolate and see if tide brings your white t-shirt like new. NOPE.

Or go play your Kinect for 360 and see if the onscreen character reacts as fast as in the ad. NOPE.

Go put your dishes in the dishwasher with thick greasy clumps of food stuck to it and see if cascade makes them come out sparkly clean. NOPE

The way I see it, the only honest ads are drug ads when they list every single thing that can go wrong. Other than that, marketing is all lies that are geared to stupid people that cant tell reality from BS.
post #61 of 81
This lawsuit is ridiculous. I don't understand why this guy didn't just return the phone and move on. He had 30 days to return the phone. It definitely couldn't have taken longer then 30 days for him to figure out Siri did not live up to his expectations. He's seeking "relief and damages". Other then the cost of the phone, what damage could this have actually caused him?
post #62 of 81
Quote:
Originally Posted by Boltsfan17 View Post

This lawsuit is ridiculous. I don't understand why this guy didn't just return the phone and move on. He had 30 days to return the phone. It definitely couldn't have taken longer then 30 days for him to figure out Siri did not live up to his expectations. He's seeking "relief and damages". Other then the cost of the phone, what damage could this have actually caused him?

To be fair, you cant defend a false advertising claim by saying "Why didn't you just return it?"

If it was that simple Listerene would still be allowed to say "as good as flossing" and if people didn't think so they could just return it.
post #63 of 81
Quote:
Originally Posted by sleepy3 View Post

Maybe a little disclaimer wouldn't hurt?

"Siri does not work as well as shown in this ad unless you are using it under the EXACT same conditions as the ad and have a network connection"

Honestly, this whole situation is stupid. What product actually does what it advertises anyway? Go roll around in mud and chocolate and see if tide brings your white t-shirt like new. NOPE.

Or go play your Kinect for 360 and see if the onscreen character reacts as fast as in the ad. NOPE.

Go put your dishes in the dishwasher with thick greasy clumps of food stuck to it and see if cascade makes them come out sparkly clean. NOPE

The way I see it, the only honest ads are drug ads when they list every single thing that can go wrong. Other than that, marketing is all lies that are geared to stupid people that cant tell reality from BS.

I'd just say "results may vary" but is that really necessary? Do customers see two people talking on a phone and then sue because their call got dropped or their conversation wasn't as enjoyable as the two people talking on TV?

It's a service that needs to understand your voice. Even without knowing the specifics of the technology people that mumble, stutter, slur, talk too fast, have a unique accent, etc. should be aware that if other people can have trouble understanding them than a computerized service will also have trouble.

Apple needs Vinny Gambini to represent them in all Siri cases. The way he represented those two yutes should be helpful in this case. (See what I did there? )

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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post #64 of 81
I explained why IMO this even became an issue back in post 28. Apple did this to themselves by putting the sole initial emphasis on Siri as the reason to buy an iPhone 4S. They can't scream, "look at me and Siri" dozens of times a day on every major network, not mentioning any other compelling feature, and then when buyers' find it's still a work in progress say "don't look at me, it's the user's problem". That's begging for some grumbling.

I'm sure Apple weighed the potential complaints and possible payouts against the number of 4S's that would sell based on their Siri marketing and rightly assumed it was worth it. They're a really smart company and an even smarter promoter.
melior diabolus quem scies
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melior diabolus quem scies
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post #65 of 81
Quote:
Originally Posted by alienzed View Post

Just bring the damn phone back for a refund. God.

JUst drag that old folding RAZR out from under the stove.
post #66 of 81
Quote:
Originally Posted by sleepy3 View Post

To be fair, you cant defend a false advertising claim by saying "Why didn't you just return it?"

If it was that simple Listerene would still be allowed to say "as good as flossing" and if people didn't think so they could just return it.

I understand your point, but what is Apple advertising that's false? I've had no issues making appointments or finding restaurants using Siri. Yes, it doesn't always give you the results you are looking for but Siri is still capable of doing as advertised.

Look at another example. You see all those Oxy Clean commercials. Should I go out and file a class action lawsuit against Oxy Clean because their product didn't take a spot out of my shirt? Should I file a lawsuit against GM because I'm not getting the gas mileage a gallon they say on the commercial or window sticker on the car?

Without using the beta defense, Siri in my opinion works as advertised. Maybe it doesn't always work as smoothly as it is shown in the commercial, but that doesn't warrant a class action lawsuit. Products are always exaggerated in commercials to some extent.
post #67 of 81
Quote:
Originally Posted by Boltsfan17 View Post

I understand your point, but what is Apple advertising that's false? I've had no issues making appointments or finding restaurants using Siri. Yes, it doesn't always give you the results you are looking for but Siri is still capable of doing as advertised.

Look at another example. You see all those Oxy Clean commercials. Should I go out and file a class action lawsuit against Oxy Clean because their product didn't take a spot out of my shirt? Should I file a lawsuit against GM because I'm not getting the gas mileage a gallon they say on the commercial or window sticker on the car?

Without using the beta defense, Siri in my opinion works as advertised. Maybe it doesn't always work as smoothly as it is shown in the commercial, but that doesn't warrant a class action lawsuit. Products are always exaggerated in commercials to some extent.

YOU STOLE MY ARGUMENT ABOUT TIDE AND INSERTED OXY CLEAN, LOL!!!

But I agree with you. The fact is ads, well most ads, are not regulated. Drug ads i believe are. And now we are seeing congress regulate cosmetic ads which digitally retouch models to make it appear the products can do what in reality they cant.

Maybe the rest of the marketing industry needs regulation as well cause the vast majority of people see ads and believe them. And that goes for apple, tide, GM, Samsung, Verizon, Nike (I BOUGHT THOSE JORDANS AND STILL CANT DUNK), ETC.

Ads to me are there to give a general idea of a product, not necessarily portray what the product WILL do but what under certain conditions it SHOULD BE ABLE to do. And any grey area after that, such as companies that totally advertise false claims (like listerene did), then that's for the courts.
post #68 of 81
Quote:
Originally Posted by galore2112 View Post

You Apple apologists are strange.

I have quite a few Apple products (the first Intel iMac, a 27" iMac, have all iPhones (except 4s), the new iPad) so don't confuse me for some Android fanboy on Google's payroll whose part time job is to seed anti-Apple sentiment.

That said, I don't get Apple's advertising strategy lately. I always found Apple's main attraction to be their very high quality and design. What's with this ridiculous advertising nowadays where Siri is advertised as some Star-trek like computer assistant (*but it's only beta so please don't expect anything about toy level) and the iPad is ultra fast 4G LTE (*but you have to travel to the USA for LTE).

I think that's just beneath THE leading consumer tech company of the world.

Consumer goods are advertised in superficial ways. The most effective, IMHO, of the iPod ads were the simply dancing silhouettes where the only signal it was an iPod commercial were the white earphone wires and the closing freeze-frame.. Conveying the world as two dimensional and monotonic in nature? No. Giving an arresting and memorable image of the product? Yes. Much like "asking", in a rhetorical fashion, for Siri to remind the woman to sometime in the future redo that wonderful cross country road trip. That image of relaxation and satisfaction as the lasting image association.
post #69 of 81
Quote:
Originally Posted by Tallest Skil View Post

I find it humorous and ironic that she thinks that a gender is a species.

Oh, and to clarify, she's saying it this way because you're in the UK and Siri is a man there, right

I gather you are not married?

It is not uncommon (here) for wives to (want to) dissociate themselves from their husbands and will often use the phrase, "it's the species, idiot" while pointing out to their other's fault pas.

And no, we live in North America. Where women are smarter than men-so I am told.

Men and women are different species.
post #70 of 81
Quote:
Originally Posted by Onhka View Post

It is not uncommon (here) for wives to (want to) dissociate themselves from their husbands and will often use the phrase, "it's the species, idiot" while pointing out to their other's fault pas.

Interesting; where's 'here', then? I've never even heard of that. You don't have to be specific, obviously.
post #71 of 81
Quote:
Originally Posted by sleepy3 View Post

YOU STOLE MY ARGUMENT ABOUT TIDE AND INSERTED OXY CLEAN, LOL!!!

But I agree with you. The fact is ads, well most ads, are not regulated. Drug ads i believe are. And now we are seeing congress regulate cosmetic ads which digitally retouch models to make it appear the products can do what in reality they cant.

Maybe the rest of the marketing industry needs regulation as well cause the vast majority of people see ads and believe them. And that goes for apple, tide, GM, Samsung, Verizon, Nike (I BOUGHT THOSE JORDANS AND STILL CANT DUNK), ETC.

Ads to me are there to give a general idea of a product, not necessarily portray what the product WILL do but what under certain conditions it SHOULD BE ABLE to do. And any grey area after that, such as companies that totally advertise false claims (like listerene did), then that's for the courts.

I just added to your argument with Oxi Clean..lol.

Speaking of cosmetic ads, I always find it funny seeing those in magazines. They should really be advertisements for the features of Photoshop. The women in those ads look like figures in a wax museum.

You do see disclaimers on ads on tv, but they only last a few seconds and are really hard to read. I see ads the same way as you. When it comes to electronics, the best thing to do is go see the product in a store and test it out before you buy it.
post #72 of 81
Quote:
Originally Posted by Tallest Skil View Post

Interesting; where's 'here', then? I've never even heard of that. You don't have to be specific, obviously.

As I stated in the next paragraph, i.e., North America.
post #73 of 81
First of all the ads are doctored. They say as much in the fine print. Secondly, who promotes a flag-ship product based on a feature that is 'beta?' That is just asking for trouble. It sends a mixed message "It's great! (it's still not quite working)." They don't say Siri is in beta in the ads.
While, yes, people who are unhappy with Siri could maybe just return the phone, I'm glad that Apple is going to have its feet held to the fire a little on this. Companies shouldn't use exaggerated features to sell products without having some push-back from their customers. Apple is usually better than this.
post #74 of 81
Quote:
Originally Posted by Onhka View Post

As I stated in the next paragraph, i.e., North America.

What I'm saying is that I've not heard that ever from any media source or other means of communication, and I've lived in North America for all but four months of my life.
post #75 of 81
Quote:
Originally Posted by lightknight View Post

My Mom and Pop are not "Tallest Skill"-savvy. They basically think beta is like "betacam" or a nice greek letter. When they see huge advertisement saying "hey, Siri is super cool, it is magical, and it's only on the iPhone 4S", they don't understand it as "Hey, Siri is a test product that may or may not work". Actually, nobody would buy it if it was advertised as such.

Disclaimer: I skipped on the 4S, waiting for next generation (the "new iPhone" I guess? or maybe iPhone "Galaxy", or iPhone 777, who the hell knows )

My point: APPLE DOES MASS CONSUMER PRODUCTS. Their ads are not supposed be understandable only by geeks like you and I, but also by completely useless (IT-wise) people like my beloved mommy, my dear pop, my sisters who haven't yet found how to operate Facetime (yeah... I know... can't help it), my artist friends who haven't ever updated their macs because the machine talks to them in windows they don't understand, so they click "cancel"... This is, really,the real world.

So, "you idiots" is Apple's consumers, for 90% of their sales... I hope my point is clear?

Fine. So those people don't understand the ads. They get the product home and it doesn't work to expectations. No problem...return the phone and get your money back. If Apple refused to take it back, then I would support the lawsuit. But they do take it back. So IMO, these types of absurd lawsuits should be thrown out of court and the court should decide if the case was abusive. If it's found to be abusive, the person suing should have to pay costs.

When a restaurant advertises that they make "the best pizza" and I go there and the pizza sucks, there's a very simple solution: I don't go back. Done. I don't sue them.

What's amazing to me is that someone close to me had a mild heart attack, went into the hospital where they put a mainline in. When they did that, they accidentally punctured the lung. He couldn't recover from that and died a month later. Three different lawyers turned down the case. But people can sue Apple because they don't think Siri works to expectations? What a great legal system we have.
post #76 of 81
False advertising is false advertising- either it works or it doesn't.
Not that difficult to comprehend actually.
post #77 of 81
David Jones: Siri, Who is a jack ass?
Siri: You are

David Jones: Siri, Who is the biggest moron?
Siri: I guess you don't understand English - You are.
post #78 of 81
Your honour I would like to bring plaintiff 1'427 to the podium. Sir for the court can you tell us what happened on the day of January 3rd 2012. Well you honour it's like this my wifes name is Mindi and my mistresses name is Mandi. I was is the car with my wifes mother after picking her up from the airport when she asked to use my phone to call her daughter ..........
When I looked up "Ninjas" in Thesaurus.com, it said "Ninja's can't be found" Well played Ninjas, well played.
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When I looked up "Ninjas" in Thesaurus.com, it said "Ninja's can't be found" Well played Ninjas, well played.
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post #79 of 81
Quote:
Originally Posted by lightknight View Post

My Mom and Pop ... (yeah... I know... can't help it), my artist friends who haven't ever updated their macs because the machine talks to them in windows they don't understand, so they click "cancel"... This is, really,the real world.

So, "you idiots" is Apple's consumers, for 90% of their sales... I hope my point is clear?

Barely Apple's problems if you said their customers are idiots. Everybody has their chance to get educated and learn something no matter the circumstances. Either you ask or you read or you listen. These so call idiots you are calling is just f lazy though not dumb but what remain of their tiny brain is used for this kind of 'scams'. Should be shot dead with one bullet between the eye.
post #80 of 81
Quote:
Originally Posted by iSheldon View Post

False advertising is false advertising- either it works or it doesn't.
Not that difficult to comprehend actually.

Apparently it is - since you've failed to comprehend it.

It's a useful technology for many people. There is a tiny number who find that it doesn't work for them because of the clarity of their speech - and they're free to return it for a refund.

Expecting a new technology to work flawlessly under every possible scenario is inane. All Apple has to show is that the technology works most of the time and that it is not being intentionally misrepresented.

By your logic, I saw an ad for a SUV that is claimed to have AWD to help get through deep snow. Does that mean I can sue the manufacturer if I get stuck?

There are plenty of other examples. "Does the technology work?" does not demand perfection.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
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