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New iPad impressing more buyers, tops Consumer Reports tablet picks

post #1 of 48
Thread Starter 
Overall customer satisfaction with the new iPad, the only "excellent" tablet according to Consumer Reports, is slightly above the 97 percent rankings of last year's iPad 2, but significantly more users are now reporting they are "very satisfied."

A report by ChangeWave indicates that 98 percent of new iPad buyers say they are satisfied with their purchase, a one percentage point increase over iPad 2.

However, 82 percent report being "very satisfied" with the new Retina Display iPad model, a jump over last year's iPad 2, where 74 percent of users responded similarly.




Among the features of the new iPad that impress users were its high resolution Retina Display, which 75 percent of users listed as their top three favorite details, along with 22 percent liking its long battery life, 21 percent calling out its 4G LTE data service option, 20 percent citing speed, 18 percent its newly improved camera, and 13 percent citing the wide range of apps available.







Among the tops downsides of the new model, 26 percent said they'd like a cheaper iPad while 23 percent complained about the cost of mobile wireless service. Asked about iPad heat issues, 89 percent said they hadn't experienced any problems, and none reports it to be a "very big problem."

Consumer Reports says new iPad the only "excellent" tablet

Despite recording the highest temperature readings among a series of lab testers seeking to find if the new iPad was really running hotter than the previous model, or other similarly specced tablets or notebooks, Consumer Reports says it "didn't find the temperatures to be cause for concern."

The group has listed the new iPad as a "recommended" product, and describes it among 9-12 inch tablets as the only one achieving an "excellent" rating, saying the "high-resolution screen of the new iPad establishes a new benchmark in excellence, providing the best rendering of detail and color accuracy we've ever seen on a tablet display

"Performance on the new iPad ($500 to $830) was superb in virtually every other way as well," the site states. "The 5-megapixel camera took very good photos. Verizon's 4G network yielded very fast, dependable connectivity to a 4G-compatible version of the iPad in our informal tests. And despite the energy-intensive display and graphics, the iPad still has longer battery life than all other tablets."

Highlighting the "standout performance of the new iPad's screen," the site stated, "we have recalibrated our standard of excellence for tablet screens. The iPad alone now receives an excellent overall score for display quality.

"A number of current models, including the iPad 2 (which remains on sale and is a fine performer), that received excellent scores under the past standard will now be adjusted to receive very good scores overall. Likewise, some models that received good scores may also be adjusted downward, and some overall scores have changed slightly."

In 2010, the magazine generated some controversy over refusing to list iPhone 4 as a "recommended" product due to testing it ran that suggested the phone had a defective antenna design, after first stating that there was "no reason" to not buy an iPhone 4.

A year later the group began recommending the iPhone 4S to customers, stating that Apple's latest handset "doesn't suffer the reception problem we found in its predecessor."

[ View article on AppleInsider ]
post #2 of 48
Replies should be interesting.
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post #3 of 48
In before Gruber.
Citing unnamed sources with limited but direct knowledge of the rumoured device - Comedy Insider (Feb 2014)
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post #4 of 48
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Originally Posted by Gatorguy View Post

Replies should be interesting.

Yep. /popcorn
post #5 of 48
I have the new iPad 16 gig wifi only( I ain't paying for no goddam 4g!) and it is awesome as hell. Build quality is excellent and the screen is magnificent.
Here is my dream feature for the next iPad or the next after the next:
I want to be able to write on the ipad as if I'm writing on paper.
NO LAG. Or lag so minimal I wouldn't notice it.
That would be awesome!
post #6 of 48
Everybody else might as well just pack it in, because your shit sucks.

The new iPad is great! I began reading a new book on it last night, and it is most impressive, to put it mildly.

Many developers have been real quick to release updated versions of their apps to take advantage of the retina display, and almost everytime that I reach for the iPad, there's a new update or two or three waiting for me in the app store.
post #7 of 48
Quote:
Originally Posted by Gatorguy View Post

Replies should be interesting.

All of the research is irrelevant. Try one today and you'll be a convert! Everyone I know who has sat down with the iPad for more than 20 minutes wants one.

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GOA

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post #8 of 48
1) LOL All that bellyaching about the iPad being heavier and thicker is going backwards. How Steve Jobs would haev never allowed it. How the new display is overkill and that no one really cares about it. Yet... we see the most attractive feature is the new display and size/weight is not an issue to most. In fact, the data plan which Apple doesn't control and isn't even part of all iPads 3x more of an issue, according to ChangeWave.

I think many on tech sites aren't realizing the iPad (3) is lighter and thinner than the iPad 1. I don't think Apple expects for everyone to buy a new iPad every year. Conclusion: Apple made the right choice to go with the Retina Display.

2) Interesting how cost is an issue despite being so competitively priced that competitors aren't making headway with 10" tablets. The closest is a glorified eReader with inferior parts and construction being sold at a loss. The Kindle Fire isn't a bad device for the money, but neither are $300 notebooks. They are what they are.


3) So despite the 116° F temperature CR says it's the only excellent iPad? CR needs to test bipolar drugs... because theres isn't working.

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post #9 of 48
I've had an original iPad since Day One, 3 April 2010, and have used it at least two hours / day...until I received my new iPad on 16 March this year. Now, just for comparison's sake, I occasionally fire up the original to see how it feels after using the new one. The screen alone makes the (3) worth it, with sharper than sharp images and text, and deeper / richer colors. One has to see it to fully appreciate it, and one has to use the new iPad for quite some time to get a feel for how much better the reading experience is. The new screen is by far the best of any screen on any device I've seen. Truly, Apple has outdone themselves, and the wannabes are going glub, glub beneath the waves.
post #10 of 48
Quote:
Originally Posted by Gatorguy View Post

Replies should be interesting.

Quote:
Originally Posted by Freshmaker View Post

Yep. /popcorn



post #11 of 48
Quote:
Originally Posted by RegurgitatedCoprolite View Post

and the wannabes are going glub, glub beneath the waves.

...as the ipad owners did gyre and gimble in the wabe
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post #12 of 48
Hey guys... its a great time to be alive dont you think..??? you know, the internet was big, and changed everything, then came the internet on phones, and that was big... but then came apple, (or apple was already there) and gave us the world of apps...!! ITS ALL ABOUT THE APPS....!! really, what is a computer..?? sure the geeks can write code and do all their fancy stuff on their machine but the majority of people just want something that works as easily, efficiently, and as beautifully as possible.. well guess what.. that is what the iphone and ipad are, they are machines with apps optimized for the most convenient, most beautiful experience a user can have... it makes my life simply enjoyable... APPLE does it the best, and apps are here to stay... sure the droid user can say their apps are just as good... fact is, THEY ARE NOT... those users will eventually switch to the BEST PLATFORM.... anyway... life is good... I am just glad to be right here, right now... long aapl if you didnt know.....
post #13 of 48
LOL @ CR. Doesn't matter what they say anymore.
post #14 of 48
Quote:
Originally Posted by ko024 View Post

Hey guys... its a great time to be alive dont you think..??? you know, the internet was big, and changed everything, then came the internet on phones, and that was big... but then came apple, (or apple was already there) and gave us the world of apps...!! ITS ALL ABOUT THE APPS....!! really, what is a computer..?? sure the geeks can write code and do all their fancy stuff on their machine but the majority of people just want something that works as easily, efficiently, and as beautifully as possible.. well guess what.. that is what the iphone and ipad are, they are machines with apps optimized for the most convenient, most beautiful experience a user can have... it makes my life simply enjoyable... APPLE does it the best, and apps are here to stay... sure the droid user can say their apps are just as good... fact is, THEY ARE NOT... those users will eventually switch to the BEST PLATFORM.... anyway... life is good... I am just glad to be right here, right now... long aapl if you didnt know.....

All mimsy were the iOS users...
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post #15 of 48
I don't ever believe a single word ever said by Consumer Reports. They are always just plain wrong.
post #16 of 48
Quote:
Originally Posted by Apple ][ View Post

Everybody else might as well just pack it in, because your shit sucks.

I think that that interpretation is pushing it. A lot.

This whole 'impressed' stuff came from a survey of 200 new owners. That's probably not enough to be statistically sound. And they were already invested in the product so they would be biased for it to at least some degree.

Nothing about any other product was done. Even with the Consumer Reports game, we don't get a lot of information about how they form their ratings. It too could be biased towards the iPad if the factors are such that the iPad would have a high score. that is if they have even rated anything else at the moment. It's possible that they only looked at tablets released in 2012 or even in the last six months which would cut out several models either way.

None of the tablets released are necessarily crap, some of them might actually be pretty decent. But there could be other factors at work with why folks are going Apple mad. Things like ease of getting local support. I work in the film industry and my iPad is a key tool. Sure I COULD probably find a samsung that would do the tasks I need just as well for half the price. Or even perhaps be able to do them on the Fire for a quarter the price. But being able to go to a store right in my neighborhood and get help rather than having to mail it in, wait several days etc is worth the extra cost. Apps are another possible factor. If I can't find the apps that I need/want on an Android of course I won't buy it. Especially if I know it's on the iPad.

A non tech's thoughts on Apple stuff 

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post #17 of 48
My iPhone 4s is like an iPad, but it fits in my pocket!
post #18 of 48
Quote:
Originally Posted by SolipsismX View Post

1) LOL All that bellyaching about the iPad being heavier and thicker is going backwards. How Steve Jobs would haev never allowed it. How the new display is overkill and that no one really cares about it. Yet... we see the most attractive feature is the new display and size/weight is not an issue to most.

Yep and yep. Cause most folks don't even realize that it's 1 mm thicker and like 0.01grams heavier

And since the fancy screen didn't raise the price or really hurt the battery what do they care what the specs are. It's too purty not to love it.

Quote:
3) So despite the 116° F temperature CR says it's the only excellent iPad? CR needs to test bipolar drugs... because theres isn't working.

I think a lot of folks saw through the veil. they could see that CR tested one iPad in one usage that logically would push the heat just like it would on a computer so their result was a No Shite Sherlock kind of thing. I think CR got dissed enough for that reality that they have basically issued this as a way to recant and gloss over that first article.

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post #19 of 48
Quote:
Originally Posted by ko024 View Post

Hey guys... its a great time to be alive dont you think..??? you know, the internet was big, and changed everything, then came the internet on phones, and that was big... but then came apple, (or apple was already there) and gave us the world of apps...!! ITS ALL ABOUT THE APPS....!! really, what is a computer..?? sure the geeks can write code and do all their fancy stuff on their machine but the majority of people just want something that works as easily, efficiently, and as beautifully as possible.. well guess what.. that is what the iphone and ipad are, they are machines with apps optimized for the most convenient, most beautiful experience a user can have... it makes my life simply enjoyable... APPLE does it the best, and apps are here to stay... sure the droid user can say their apps are just as good... fact is, THEY ARE NOT... those users will eventually switch to the BEST PLATFORM.... anyway... life is good... I am just glad to be right here, right now... long aapl if you didnt know.....

I like the positivity! Too much complaining goes on around here!

Oops! I guess I'm complaining about people complaining. Oh well.
post #20 of 48
So, the 2% who were not satisfied... WTF were they expecting that Apple failed to deliver?
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post #21 of 48
Quote:
Originally Posted by charlituna View Post

I think that that interpretation is pushing it. A lot.

This whole 'impressed' stuff came from a survey of 200 new owners. That's probably not enough to be statistically sound. And they were already invested in the product so they would be biased for it to at least some degree.

Nothing about any other product was done. Even with the Consumer Reports game, we don't get a lot of information about how they form their ratings. It too could be biased towards the iPad if the factors are such that the iPad would have a high score. that is if they have even rated anything else at the moment. It's possible that they only looked at tablets released in 2012 or even in the last six months which would cut out several models either way.

None of the tablets released are necessarily crap, some of them might actually be pretty decent. But there could be other factors at work with why folks are going Apple mad. Things like ease of getting local support. I work in the film industry and my iPad is a key tool. Sure I COULD probably find a samsung that would do the tasks I need just as well for half the price. Or even perhaps be able to do them on the Fire for a quarter the price. But being able to go to a store right in my neighborhood and get help rather than having to mail it in, wait several days etc is worth the extra cost. Apps are another possible factor. If I can't find the apps that I need/want on an Android of course I won't buy it. Especially if I know it's on the iPad.

Very fair statements Charlituna. The iPad is simply the easiest choice among all tablets for many buyers. It just works.
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post #22 of 48
Quote:
Originally Posted by Apple ][ View Post

The new iPad is great! I began reading a new book on it last night, and it is most impressive, to put it mildly.

I couldn't agree more- retina display makes for a great read. No eye fatique. Using it more and more as my reader of choice.
post #23 of 48
Quote:
Originally Posted by charlituna View Post

Yep and yep. Cause most folks don't even realize that it's 1 mm thicker and like 0.01grams heavier.

Note, it's only 0.6mm thicker. Apparently human hair can be substantially thicker and on average is.

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post #24 of 48
Quote:
Originally Posted by SolipsismX View Post

Note, it's only 0.6mm thicker. Apparently human hair can be substantially thicker and on average is.

Not mine. Does that make you a liar? Perhaps a Bosley shill?

BTW, check the article again.
"The Thickest Hair in the human body belongs to a man's moustache. Moustache hair is like a strap. The thinner dimension is as thick as 0.2MM and the thicker dimension is as thick as 0.3 MM. These are usually the thickest hairs measured.

No human hair is as thick as the .6mm increase in the newest iPad, at least according to your link. Still a negligible change tho and one most buyers probably wouldn't notice. So you have the right idea, just using he wrong stat to prove it.
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post #25 of 48
Quote:
Originally Posted by Gatorguy View Post

Not mine. Does that make you a liar? Perhaps a Bosley shill?

1) I used the 'apparently' qualifier to indicate that I haven't been able to verify the info.

2) I said human hair... not all hair on all humans.

3) Are you saying you have alopecia universalis?

4) This is a detailed response to a clearly humorous comment.

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post #26 of 48
Quote:
Originally Posted by charlituna View Post

I think that that interpretation is pushing it. A lot.

This whole 'impressed' stuff came from a survey of 200 new owners. That's probably not enough to be statistically sound.

Well, a sample size of 200 provides a margin of error of ±5.7% (with 90% confidence).

Given the overwhelming proportions involved in the answers, that seems to be plenty (in other words, their spending more on increasing the sample size is not likely to lead to greater precision in their findings).
post #27 of 48
Quote:
Originally Posted by Gatorguy View Post

Very fair statements Charlituna.

No, see above.
post #28 of 48
Quote:
Originally Posted by anantksundaram View Post

Well, a sample size of 200 provides a margin of error of ±5.7% (with 90% confidence).

Given the overwhelming proportions involved in the answers, that seems to be plenty (in other words, their spending more on increasing the sample size is not likely to lead to greater precision in their findings).

What is the equation for determining MoE?

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post #29 of 48
Quote:
Originally Posted by SolipsismX View Post

So despite the 116° F temperature CR says it's the only excellent iPad? CR needs to test bipolar drugs... because theres isn't working.

Come on Sol. I know your reading comprehension is better than this. The CR article clearly states that, because of the new iPad's retina screen being so far ahead of it's competition .... it raises the bar so high that any screen that doesn't match it cannot be said to be excellent. That, in no way, takes away from the fact that previous iPads still have superior screens than any other tablet, in the opinions of many people.

You used to be better than this. Very disappointing! \

FYI, theirs, not theres
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post #30 of 48
Quote:
Originally Posted by maccherry View Post

I have the new iPad 16 gig wifi only( I ain't paying for no goddam 4g!) and it is awesome as hell. Build quality is excellent and the screen is magnificent.
Here is my dream feature for the next iPad or the next after the next:
I want to be able to write on the ipad as if I'm writing on paper.
NO LAG. Or lag so minimal I wouldn't notice it.
That would be awesome!


This is my own subjective "killer feature." I've heard some people pan this idea as it suggests forbidden word (stylus), but the fact remains that there are very few work stations in the 21st century that don't utilize post-it notes or the like. It's not enough to have a stylus and the current hardware software. When there is hardware and software good enough to track your pen such that you forget you're writing on a tablet, it will be everywhere. I can think of very few people who don't take notes. Incidentally, I'd also like this capacity on a phone so that I can take quick notes (as sinful as an imbedded stylus might seem to others). I don't want to laboriously list grocery items in siri. I want to quickly jot them down.
post #31 of 48
Quote:
Originally Posted by SolipsismX View Post

What is the equation for determining MoE?

Here you go: http://www.raosoft.com/samplesize.html
post #32 of 48
Via Gruber, Incremental Change Wins Apple Big Gains.

The article describes how Apple's success involves an elaborately cross-reinforcing system of goods and services, polices, warrantees, upgrade cycles and support, all of which are pretty much impossible for the competition to replicate, and which makes trying to explain what Apple is doing (or, in this case, the satisfaction levels of the iPad) by listing specs and features (or for that matter making mountains out of ginned up "controversies") completely misses the point.

When you buy an iPad you're not just buying that device, you're buying "Apple"-- the stores and Genius bars, the easy integration amongst various devices, the iTunes hub, iCloud, control of the entire stack, etc. It's easy to assume that "customer satisfaction" is driven by cool hardware, but without even quite realizing it I think the average Apple buyer is also pleased by the ability to "relax" around not just the immediate purchase but everything that comes after, right up till it's time to get a new one.

You can't buy "Samsung", in this sense, or Moto or LG. You can kind of buy into Google, by using their suite of services, but that's a very different feeling, and they notoriously leave you to your own devices if something goes wrong. Moreover, if I buy, say, some iteration of the Galaxy series, I have zero sense of how that's going to pan up down the line. OS updates? Service? Immediate obsolescence? Integration with other devices? Maybe, but who knows? Even if I really like that particular product, that feeling is going to evaporate if I run into problems, or if Samsung immediately lets me know my device is old and busted by trumpeting the new hotness. It also tells me that they no longer care about me or my device, and if I want to continue to party with them I'd best just upgrade every 3 months.

As the article points out, low margins mean everybody but Apple has to thrash the hell out of the user base. Apple can afford this orderly, incremental process, and I think increasingly it translates into a safe haven for the tech weary.
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post #33 of 48
Quote:
Originally Posted by SolipsismX View Post

Note, it's only 0.6mm thicker. Apparently human hair can be substantially thicker and on average is.

Putting it side by side with last year's I didn't even noice the slight increase in thickness. It does feel a little heavier and warmer but neither are a big deal at all.

I may sound crazier here but the screen actually feels smoother if that makes any sense at all
post #34 of 48
Quote:
Originally Posted by andyapple View Post

So, the 2% who were not satisfied... WTF were they expecting that Apple failed to deliver?

They wanted Siri with the voice of Barbara Eden, and better resolution in the nose hair cam.
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post #35 of 48
lol now suddenly what CR says is something anyone should give a shit about
post #36 of 48
Quote:
Originally Posted by Macky the Macky View Post

They wanted Siri with the voice of Barbara Eden, and better resolution in the nose hair cam.

Coincidentally, I did have Siri addressing me as "My Master" for a little while...
post #37 of 48
Having upgraded from an iPad 2 to the new iPad (64GB wifi both of them) the size / weight differences are pretty much unnoticeable unless you are really trying to find them but the screen! oh my god the screen!

One of my pet peeves with my iPad 2 was that despite being fast and having brilliant apps the display always looked slightly "blurry" when compared to my retina iPhone 4. With the new iPad the display is just phenomenal... reading is now a pleasure on it with uber crisp text and images and the updates apps and games look like they are printed onto the screen.... Even my mum stopped and had to say wow when I showed her and she "doesn't see the point of all these portable computer things"!

No, it doesn't run hot. Warmer than the iPad 2 at times, but not hot....

Yes, it does take an age to charge. But then the battery also lasts an age (if I don't spend hours playing Real Racing 2HD!) which is why it gets plugged in overnight every other day or so when the battery eventually gets low enough for me to be bothered.

For me it was well worth the update from iPad 2 to iPad (3rd gen) for the screen alone, despite my iPad 2 only being 11 months old and absolutely flawless... so I sold the iPad 2 to my sister
post #38 of 48
Quote:
Originally Posted by DaveMcM76 View Post

For me it was well worth the update from iPad 2 to iPad (3rd gen) for the screen alone, despite my iPad 2 only being 11 months old and absolutely flawless... so I sold the iPad 2 to my sister

You SOLD it to her! You sold your sister the used iPad? After all the covering for you during your childhood that she did for you, you made her pay for the used iPad?

I'm betting she's busy selling you out to your parents as we speak. You are gonna be so grounded!
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post #39 of 48
Quote:
Originally Posted by chronster View Post

lol now suddenly what CR says is something anyone should give a shit about

Nope. They should keep their reviews to toaster ovens and vacuum cleaners. And even then, I'd ignore their recommendation.

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post #40 of 48
Quote:
Originally Posted by Macky the Macky View Post

I'm betting she's busy selling you out to your parents as we speak. You are gonna be so grounded!

She can try if she wants but as I'm 36 and haven't lived with my parents since I left for Uni at 18 I'd hope I'm a bit beyond grounding at this point

I did sell it to her for a discount on what I was aiming for had I put it on eBay instead. £280 for a 64Gb wifi with leather smart cover seemed quite a good deal to me and essentially covered half the purchase price of my new one...
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