Originally Posted by digitalclips
For the paultry sum of $7.95 a month it is well worth it for all the TV series I never had time to watch. All in excellent HD, no stuttering. You can't get a decent glass of wine for that price!
I agree, the price is fine; but I won’t do business with them because of this (and other) dishonest practices.
How do you know what their selection is (be it DVD or streaming) without giving them your credit card? You can’t—but that’s not exactly dishonest, just a sneaky way to get your credit card for a free trial they hope you’ll forget to cancel. What’s truly dishonest is they let you THINK you know the selection, and you give them your credit card number based on that. But they’ve misled you.
It’s like telling someone “give me your credit card and take this car to try; if you don’t like it, make sure you tell me before this date or I’ll charge the card anyway.” And you decide that’s OK, because the car is awesome and the price is low. And then they give you a bicycle. A really nice one... but would they have your credit card in hand if they’d been honest? I’d rather make that call based on true information than false advertising.
Originally Posted by hittrj01
I completely agree with your statement, but you do have the option of signing up for a free trial, so I don't think Netflix is in any legal trouble for false advertisement. Sign up for the trial, see that they aren't telling the truth, cancel trial membership, no money paid.
I’d expect they still are violating the law, but maybe not since they’ve done it for SO long. Just because there’s a way to stop them charging your card doesn’t mean false advertising isn’t false! It’s all very surprising to me. And laws aside, why can’t they just be honest? Mark the titles as Streaming, DVD, or “not available”—the way they do AFTER you pay! Easy.
Also, I’ve seen many horror stories about problems trying to cancel your Netflix and them charging your card anyway. That “free trial” may be very expensive AND a bait and switch.
Originally Posted by TBell
With that said, I can see how what you describe might upset some people, but does many people really think a movie not released yet is available now? I think what you describe is merely a flaw in how its database works. For instance, as an actual member I can search for any movie, even those not released. It will than let me put said movies in my queue and tell me they are not available yet. Being able to put them in my queue now though is handy for when the movie does come out.
Very few will think Netflix gets a movie before the theaters—but they might not know the movie hasn’t been to theaters if they don’t follow movie releases. But that’s a less important case, I agree.
The more important case is not being able to tell what can be streamed vs. what is on DVD. Because you’re buying one plan or the other, with no reason to think the movies you see (old ones, not new ones) aren’t going to be on your streaming plan. When in reality, very few are. (TV selection is better—but you can’t tell without signing up, and there’s no good reason for that.)
It’s not just a database flaw, because as you say, they ARE honest with members: it says “not available.” They could show that to non-members too, but they don’t. And it’s been that way for ages—no accidental glitch. Likewise they don’t show non-members what can be streamed or not. Give them your card blind... then find out!