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Class-action suit targets Apple for iCloud downtime - Page 2

post #41 of 123

This is a free service - how can they sue over something that's free?

post #42 of 123

So was RIM sued for the THREE DAYS of downtime affecting ONE HUNDRED PERCENT of BlackBerry users?

No?

SHUT UP.

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
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Originally posted by Marvin

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post #43 of 123
Quote:
Originally Posted by jragosta View Post

This is getting absurd.
So unless someone can guarantee that their product or service is available every second of every day, they get sued?
Ridiculous.

I agree. unless you are paying for additional space, it's a free service.  It is completely normal for a new service to have some hiccups every once in a while.  Even after the service is operational, people have maintenance here and there, just like cable companies, dish networks, etc.

 

Trow this lawsuit out.

post #44 of 123
Quote:
Originally Posted by johnnash View Post

This is a free service - how can they sue over something that's free?

Because there are some law firms that troll for money because Apple has more than they do and instead of investing in Apple to make a profit, they just issue frivolous lawsuits.  This one is frivolous.

post #45 of 123
Quote:
Originally Posted by Tallest Skil View Post

So was RIM sued for the THREE DAYS of downtime affecting ONE HUNDRED PERCENT of BlackBerry users?

No?

SHUT UP.

Yes they were sued, in more than one country as a matter of fact.

http://blogtalk.co.uk/?p=728

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post #46 of 123
Quote:
Originally Posted by Tallest Skil View Post

So was RIM sued for the THREE DAYS of downtime affecting ONE HUNDRED PERCENT of BlackBerry users?

No?

SHUT UP.

being down for three days?  Could they make phone calls?  Or was it just affecting email?  Were RIM users paying for the service?

3 days is a lot, but Apple wasn't down for three days that I am aware of.  Maybe a couple of hours during the beginning until they got the kinks worked out, but that is to be expected. Heck, I would get outages with Surewest or whatever cable provider i was using because of maintenance issues, someone cut a cable, or whatever and it wasn't really that big of an issue.  The problem with these types of lawsuits is what happens to all of the unclaimed money since most people don't bother sending in the form to get their $5 check.

post #47 of 123
Quote:
Originally Posted by Gatorguy View Post
Yes they were sued, in more than one country as a matter of fact.

http://blogtalk.co.uk/?p=728

 

Good! What became of that?


All I can find is that original story everywhere, and if I narrow the results down to by any amount of time, all I get from searching "RIM downtime lawsuit" is THIS story, TODAY, about APPLE. Adding '-Apple' to the search doesn't give any relevant results.

 

Quote:
Originally Posted by drblank View Post

being down for three days?  Could they make phone calls?  Or was it just affecting email?  Were RIM users paying for the service?

 

E-mail, BBM, and browsers. And yes.

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
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Originally posted by Marvin

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post #48 of 123
Quote:
Originally Posted by johnnash View Post

This is a free service - how can they sue over something that's free?

*cough* Android, *cough*

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post #49 of 123
Quote:
Originally Posted by jragosta View Post

This is getting absurd.
So unless someone can guarantee that their product or service is available every second of every day, they get sued?
Ridiculous.

If only that was possible, customers would have sued Microsoft out of existence decades ago.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #50 of 123

Shysters and idiots make a sick combination. They tie up resources that could be used for worthwhile projects.  

 

When will the courts force the losers to pay for their waste of court time and the costs incurred by the companies they attack.

post #51 of 123
Quote:
Originally Posted by Gazoobee View Post

 

It's a definite turn off to new users.  

 

Where I work it's 98% Mac and always has been but out of the 500 or so users I deal with directly, only a small fraction were previously using Apple's mail services.  Now with the rise of iOS, there is a real advantage to using iCloud and I help someone move onto it at least once a week or so.  Most have got an AppleID or two over the years for one reason or another and merging these disparate ID's or creating a new one that can be merged with whatever they were using it's pretty much the number one question I get when we start talking about it.   

 

These people are dedicated Mac users for years, many from System 7 days, they are buying into Apple's iCloud as Apple wants them to, and yet they are begin screwed over (their words not mine) by Apple simply because they failed to see the wisdom years ago of having a .Mac account.  

 

I understand the engineering reasons behind not being able to merge accounts, but from the user level it's a a very real and large problem.  

 

In many cases Apple is giving the middle finger to some of their oldest customers here.  They generally take in in stride when they find out, but there's a golden opportunity being lost here.  Apple is losing the chance to treat their customers better than they are treated elsewhere, and to make sure that their core users are being taken care of. 

I simply don't know WTF this is all about.   "simply because they failed to see the wisdom years ago of having a .Mac account" immediately followed by "not being able to merge accounts".  Which is it"  They had accounts or not?

 

I have had a .Mac account since the free days, stayed a a paid subscriber, didn't change to Google because I didn't like Google's terms of service when GMail started and never wanted Hotmail, even less now on both.   I don't see the problems these people are claiming.  Apple was very forthright with multiple reminder emails during the transition and extended the MobileMe membership at no cost for a good length of time to ensure plenty of opportunity to transition.   I am not thrilled that iCloud/iWork integration is still horrid for the desktop, and I really don't like the loss of keychain syncing, but I'm not paying anymore, its a free service so I'll ask for changes but there's nothing to sue over.

 

I think the iWork thing will change with the next version released for OS X, I'm not sure we will ever get Keychain syncing back.  Still nothing to sue over since the paid service did a sunset with lots of notification and additional gratis membership time to do that transition.

.
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post #52 of 123
Quote:
Originally Posted by Tallest Skil View Post

 

Good! What became of that?


All I can find is that original story everywhere, and if I narrow the results down to by any amount of time, all I get from searching "RIM downtime lawsuit" is THIS story, TODAY, about APPLE. Adding '-Apple' to the search doesn't give any relevant results.

If it's similar to some of the Apple suits, it sometimes takes years for them to work thru the legal system. We just had a story about Psystar a day or two ago. How many years ago was that? The parents suing Apple over in-app purchases is just now getting to the courts and that's relatively old too. 

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post #53 of 123

I think anyone who is unhappy with their iCloud service should contact Apple and demand a full refund.

post #54 of 123
Quote:
Originally Posted by yensid98 View Post

I still don't get why someone would want to create a second Apple ID anyway.  I've run into zero issues having the same Apple ID since the iTunes Store opened in 2003.

In my case I got an Apple ID when I became an Apple Dev using my business email as the ID. Later when I signed up for a .mac account I was issued a different ID. Whether or not I could have signed up for the .mac email using my existing ID, I do not know but it was not an option that I was aware of. In either case it was not an issue until the iTunes store came around. That is when I assigned a credit card to the .mac ID which happen to be the same card used for my dev account. What was worse, and not advisable is that I also used the same password. So long story longer, without really caring of even noticing I gathered purchases on both accounts, which still isn't a big problem, just annoying sometimes when you want to upgrade an app that is in the other account than the one you happened to be logged into.


Edited by mstone - 5/18/12 at 11:46am

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post #55 of 123
Quote:
Originally Posted by Digital76 View Post

I think anyone who is unhappy with their iCloud service should contact Apple and demand a full refund.

Apple's customer service is so good they'll probably give DOUBLE their money back.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
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"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
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post #56 of 123

It’s perfectly normal for any service to be down for some amount of time sometimes, somewhere. Unless service provider guarantees 100% uptime and even then if the service is free … how can you sue?

Which of us is the fisherman and which the trout?

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Which of us is the fisherman and which the trout?

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post #57 of 123
Quote:
Originally Posted by AndroidUser View Post

Never.

Yeah … That’s stage 1.

Which of us is the fisherman and which the trout?

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Which of us is the fisherman and which the trout?

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post #58 of 123

The California Department of Fish and Game needs to start issuing "lawyer tags" to hunters. Their population is out of control and is having a negative affect on society. A controlled killed is the easiest way to thin the heard. lol.gif

 

-kpluck

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post #59 of 123
I have yet to notice iCloud being down.
Quote:
Originally Posted by lkrupp View Post

We constantly read about this sort of thing on other cloud systems. CEOs apologize, users are angry and vent their frustrations in forums. All hell breaks loose.
But only Apple gets sued over it.

There are lots of lawsuits against other internet companies. We don't hear about the others so much, but saying only Apple gets sued suggests a possible confirmation bias.

Quote:
Originally Posted by johnnash View Post

This is a free service - how can they sue over something that's free?

While the base service is included at no extra charge with several Apple products, extra capacity can be purchased.
post #60 of 123
Quote:
Originally Posted by AndroidUser View Post

I am not a fan of Apple as many of you may know, but I'm behind them on this one because this is pretty lame for having a class action lawsuit on downtime.. I mean come on, every site has downtime. If this actually goes anywhere, hell I'll just sue every company whenever they have a downtime and I'll be rich in no time.. sheesh.

Then what the hell are you doing on an Apple centric web site? Living vicariously? Penis envy? What? Aren't there plenty of Android sites where you can not be a fan of Apple?
post #61 of 123
Quote:
Originally Posted by Digital76 View Post

I think anyone who is unhappy with their iCloud service should contact Apple and demand a full refund.

But iCloud is free. Oh wait, I get it now!
post #62 of 123

"Let me show how your petty aggravations can profit you..."  Joni Mitchell, The Three Great Stimulants from Dog Eat Dog

post #63 of 123
Quote:
Originally Posted by jragosta View Post

This is getting absurd.
So unless someone can guarantee that their product or service is available every second of every day, they get sued?
Ridiculous.

Fairly common in the IT world to have a specific uptime that you are held accountable for although I doubt Apple would ever give you a figure i.e 99.999%. You can easily be sued for not adhering to an uptime.

post #64 of 123

100 bil in the bank = entitled wankers feel like they have some right to it.

 

With all that cash it would cost less to pay assassins, to kill all those loser money grabbing bastards, than lawyers.

post #65 of 123
Quote:
Originally Posted by fredaroony View Post

Fairly common in the IT world to have a specific uptime that you are held accountable for although I doubt Apple would ever give you a figure i.e 99.999%. You can easily be sued for not adhering to an uptime.

 

Except that nowhere does Apple provide any service level guarantee so these tits are suing for something that no one promised them.

post #66 of 123
Quote:
Originally Posted by fredaroony View Post

Fairly common in the IT world to have a specific uptime that you are held accountable for although I doubt Apple would ever give you a figure i.e 99.999%. You can easily be sued for not adhering to an uptime.

That much is true, but I understand those are pricey options geared towards large organizations. I don't think any of the consumer cloud services guarantee an up time.
post #67 of 123

Everyone should relax... the ability to sue corporations is the only thing that keeps the corporations honest. If the courts let this in, then it gets in. If it doesn't, well it wasn't worth talking about. Either way, this isn't impacting you negatively, so why whine about it?

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post #68 of 123
Quote:
Originally Posted by fredaroony View Post

Fairly common in the IT world to have a specific uptime that you are held accountable for although I doubt Apple would ever give you a figure i.e 99.999%. You can easily be sued for not adhering to an uptime.

That applies when you have a contractual agreement as to uptime. All you have to do is show that Apple signed a contract guaranteeing uptime.

And then you have to show that the contract is valid - which might be questionable since there's no compensation.
Quote:
Originally Posted by lkrupp View Post

Then what the hell are you doing on an Apple centric web site? Living vicariously? Penis envy? What? Aren't there plenty of Android sites where you can not be a fan of Apple?

Careful. I asked that and got jumped on.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
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"I'm way over my head when it comes to technical issues like this"
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post #69 of 123
Quote:
Originally Posted by JeffDM View Post


That much is true, but I understand those are pricey options geared towards large organizations. I don't think any of the consumer cloud services guarantee an up time.

Not just large organizations, many ISP's give you a uptime for business grade ADSL links or VPS solutions. You dont have to always spend a lot of money to get a SLA.

 

Obviously Apple would never give a SLA for a service like this but I just wanted to point out it's a very common practice that you can be sued for if you don't provide what was specified.

post #70 of 123

Why is everyone surprised and shocked? This is what happens when you have $100 billion in cash in the bank. Payback!

post #71 of 123
Quote:
Originally Posted by iVlad View Post

They should also sue God...

 

This has already been made into a movie:-

 

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Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
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post #72 of 123

Karma is a bitch.

When I looked up "Ninjas" in Thesaurus.com, it said "Ninja's can't be found" Well played Ninjas, well played.
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When I looked up "Ninjas" in Thesaurus.com, it said "Ninja's can't be found" Well played Ninjas, well played.
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post #73 of 123
Quote:
Originally Posted by Relic View Post
Karma is a bitch.


Did… Apple mock RIM when their servers went down?

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
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post #74 of 123
Quote:
Originally Posted by FreeRange View Post

Danyelle Comer, who filed this suit, is obviously a frequent Comer as she is totally fk'd up.

Maybe someone fk'd the brains out of her skull!
post #75 of 123
Quote:
Originally Posted by Hiro View Post

I simply don't know WTF this is all about.   "simply because they failed to see the wisdom years ago of having a .Mac account" immediately followed by "not being able to merge accounts".  Which is it"  They had accounts or not?

 

I have had a .Mac account since the free days, stayed a a paid subscriber, didn't change to Google because I didn't like Google's terms of service when GMail started and never wanted Hotmail, even less now on both.   I don't see the problems these people are claiming.  Apple was very forthright with multiple reminder emails during the transition and extended the MobileMe membership at no cost for a good length of time to ensure plenty of opportunity to transition.   I am not thrilled that iCloud/iWork integration is still horrid for the desktop, and I really don't like the loss of keychain syncing, but I'm not paying anymore, its a free service so I'll ask for changes but there's nothing to sue over.

 

I think the iWork thing will change with the next version released for OS X, I'm not sure we will ever get Keychain syncing back.  Still nothing to sue over since the paid service did a sunset with lots of notification and additional gratis membership time to do that transition.

We are faced with the issue presently where my wife's pre mobile me apple id account is unable to be merged with the family account that I set up under mobile me. when registering for her account we got the message that "that account name cannot be used, choose another name." as we were unable to login to it, and eventually figured it must have been that someone else had used that appleid to register a .mac account as we were unable to get further information on authenticating to that account. The earlier account was eventually recovered many years later, once we figured out that the postcode and email address used to create the account was different and got the account activated again, so wanted to regain use of the existing (originally desired) account name, however we have been unable to merge this and ended up purchasing on iTunes with the new account in her name. so now we have 2 accounts, one appleid  in the name she wanted to use, with earlier purchases on it, the other in the name she had to think up on the spot (containing numbers instead of letters etc) and is just harder to use and transfer to people by voice "yeah its this word, but then change the o's to 0's and the e's to 3's" all because we were unable to recall a password for a period of time, and with purchases on it also.

 

Yes we should have remembered our password in the first instance. Yes we should be happy that it's our fault, We are long term apple customers having purchased our first mac in 1986, working in the graphic arts industries etc for decades, promoting the cause, active evangelist members through the dark days, been full family membership paying members of mobile me, and just requesting it to be possibly to migrate our purchases onto the account we originally set up. 

 

Apple products make my life so much easier, and generally do "better" than everyone else. Not being able to migrate accounts is the one ongoing issue that I am unable to resolve for my wife, which of course makes me sad. 

 

That is one reason why someone might want to merge an apple id. I do not wish to sue apple.

 

Is it good enough? should I settle for just being able to use both accounts? it is clumsy, and very unlike my other interactions with apple products, so being that it is still in my face daily, quite disappointing really.


Edited by JBFromOZ - 5/18/12 at 5:05pm
post #76 of 123

I think Apple is creating problems for itself by making advertising claims like:

"Every document, every edit, everywhere"

and

"It just works"

Neither of which are true.
 

post #77 of 123
Quote:
Originally Posted by dave2012 View Post
I think Apple is creating problems for itself by making advertising claims like:


"Every document, every edit, everywhere"

and

"It just works"

Neither of which are true.

 

Since the latter isn't an advertising claim, that leaves the first and your explanation for why it doesn't.

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
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post #78 of 123
Quote:
Originally Posted by Tallest Skil View Post

 

Since the latter isn't an advertising claim, that leaves the first and your explanation for why it doesn't.

Really?

 

http://www.apple.com/icloud/features/documents.html

 

Every document, every edit, everywhere.

Apps make it possible to create amazing presentations, write reports, and more right on your iOS device. You don’t have to manage your documents in a complicated file system or remember to save your work. Your documents are just there, stored in your apps, and ready whenever you need them. And now your apps can store that information in iCloud. Which means you can access your documents — with your latest updates — on whichever device you happen to be using at the time. It all happens automatically, without any effort from you.

http://www.apple.com/icloud/what-is.html

 

 

What is iCloud?

iCloud stores your music, photos, documents, and more and wirelessly pushes them to all your devices. Automatic, effortless, and seamless — it just works.

 

post #79 of 123
Quote:
Originally Posted by fredaroony View Post
Really?

http://www.apple.com/icloud/features/documents.html


Yes, and I'm waiting for his explanation on why he believes it doesn't.

 

And I suppose people will be suing over this next:

 

 

See your QWERTY in lights.

Anyone can try to make a notebook that’s thin and light. Success comes in doing it without cutting corners. That’s why MacBook Air features a full-size keyboard, not a condensed version of what you’re used to. When you type on the MacBook Air, it’s just as comfortable as typing on a desktop keyboard. And now the keyboard is backlit, so you can type comfortably even in low-light conditions. A built-in sensor detects changes in the ambient lighting and adjusts the keyboard and display brightness automatically, giving you the perfect illumination in any environment.

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply
post #80 of 123

http://support.apple.com/kb/PH2704

Supported file formats include Keynote ’09, Pages ’09, Numbers ’09, PowerPoint, Word, Excel, TXT, CSV, and PDF.

 

I wouldn't call that supported list "any" document....

 

I see you didn't have a clever answer for the "it just works" link I posted which you claimed wasn't true.

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