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Nest Learning Thermostat reportedly taken off Apple Store shelves

post #1 of 226
Thread Starter 
The first product to come out of ex-Apple executive Tony Fadell's startup Nest, the Nest Learning Thermostat, has reportedly been quietly pulled from shelves at a number of brick-and-mortar Apple Stores for unknown reasons.

While it cannot be officially confirmed that Apple Stores have stopped selling the Nest thermostat altogether, AppleInsider contacted a random sampling of outlets and found that each had taken down its in-store display units.

Some employees, who wished to remain anonymous, said that they had been told to pull the item while others simply stated that they were out of stock. One location confirmed that the device was on site but had been locked away in a storage room for reasons unknown. The same store said it received no instructions beyond those to take the Nest off the sales floor.

At the time of this report the unit was still in stock and ready to ship on Apple's online store but curiously it was not available for in-store pickup. An Apple Store employee corroborated this information though had no further insight into the matter.

It is unclear why the thermostat was removed from the Apple Store, but a representative at a nearby location of Nest sales partner Lowe's said the big-box home improvement store received a new shipment on Thursday and plans to stock them on shelves within four to five days.

Nest
Apple's online store shows the Nest Learning Thermostat is "in stock" but not eligible for in-store pickup. | Source: Apple


The brainchild of Tony Fadell, also known as the "grandfather of the iPod," the $250 Nest Learning Thermostat uses sensors and an on-board CPU to efficiently control temperatures according to a variety of environmental factors. Users can also control the unit with the iPhone 4S, iPhone 4, iPhone 3GS, all iPad models, and the third- and fourth-generation iPod touch.

The Nest is currently being sold under the "iPod accessories" category on Apple's online store and is listed as an "app-enabled accessory."
post #2 of 226

I'm very concerned this may be the result of draconian Apple store policies.

post #3 of 226

I did not see one in the Madison, WI store today either. Wanted to take a peak at the box.

post #4 of 226
Quote:
Originally Posted by eksodos View Post

I'm very concerned this may be the result of draconian Apple store policies.

 

And which policy is that? The one you made up?

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post #5 of 226

This isn't an iOS app, it's a physical product at the retail stores.

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post #6 of 226
It cannot be because there is anything wrong with the Nest as such. I don't know how we ever lived without one, we love it. Maybe it is a just a stock issue but if it has been pulled perhaps it simply isn't a good fit. It is a home improvement product first and foremost and maybe Lowes is a better place for it. It is the easiest thing to install imaginable but we have to remember half the populations have an IQ of <100 and maybe there could be support issues not related the technology itself. You do have to remove the old one and deal with wires, spackel and paint not to mention a screw driver.
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post #7 of 226

draconian means to set death as a punishment for even the most minor infractions of law. they removed items from their shelves.
 

post #8 of 226
Quote:
Originally Posted by moosebreath View Post

draconian means to set death as a punishment for even the most minor infractions of law.
 

Not really. 

 

http://dictionary.reference.com/browse/draconian

post #9 of 226

yes really

post #10 of 226

Screw Draco, he doesn't even exist. 

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post #11 of 226
Edited for content.
Edited by lawspud - 2/16/14 at 10:06am
post #12 of 226
Quote:
Originally Posted by digitalclips View Post

Maybe it is a just a stock issue but if it has been pulled perhaps it simply isn't a good fit. It is a home improvement product first and foremost and maybe Lowes is a better place for it.

It's a home improvement product for sure. But it's also controllable via iOS devices.

The Nest would be a lot more visible in a tiny Apple store... than in a giant home improvement warehouse.

Plus... shoppers in an Apple Store would probably have more of an understanding about the whole iOS part of it. (though I'm not saying anything bad about the shoppers of Lowes)

I think it should be sold in both places... and I believe it will be a devastating blow if they can't sell them in Apple Stores anymore.
post #13 of 226

It might looook cool, but it's just more wireless junk unnecessarily radiating your brain in your own home ... I need it like a tumour. No wireless in my house.

post #14 of 226
Quote:
Originally Posted by wozwoz View Post

It might looook cool, but it's just more wireless junk unnecessarily radiating your brain in your own home ... I need it like a tumour. No wireless in my house.

 

You don't need an app to use the thermostat. If you are worried about that, I assume you must not be using WiFi in your life or cell phones. 

post #15 of 226
Quote:
Originally Posted by Boltsfan17 View Post

 

You don't need an app to use the thermostat. If you are worried about that, I assume you must not be using WiFi in your life or cell phones. 


Some people do, and they probably will be proven right in 30 years or so...

You know, 30 years ago, it was impossible that  plastics could have any effect on human health. It was absurd to even suggest it. Where are we now? Same situation.

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post #16 of 226
Quote:
Originally Posted by Michael Scrip View Post

It's a home improvement product for sure. But it's also controllable via iOS devices.
The Nest would be a lot more visible in a tiny Apple store... than in a giant home improvement warehouse.
Plus... shoppers in an Apple Store would probably have more of an understanding about the whole iOS part of it. (though I'm not saying anything bad about the shoppers of Lowes)
I think it should be sold in both places... and I believe it will be a devastating blow if they can't sell them in Apple Stores anymore.

I agree but I was just offering a possible guess as to why, if it has been removed. That being that Apple might be getting calls about the wiring or wall repairs. As I said it is a wonderful device, a dream come true in fact. I want every household device I have like this and I hope the Nest guys have other products up their sleeves.

By the way it isn't lost at our Lowes, they have a large dedicated area for Nest complete with a demo and video monitor and a large graphical display. You can't miss it. It is the most visible product in the entire store. This stand alone area is dead center in the store too.
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post #17 of 226
Quote:
Originally Posted by wozwoz View Post

It might looook cool, but it's just more wireless junk unnecessarily radiating your brain in your own home ... I need it like a tumour. No wireless in my house.

Haha good one. You are joking right?
Edited by digitalclips - 6/23/12 at 7:25am
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post #18 of 226
Quote:
Originally Posted by digitalclips View Post

I agree but I was just offering a possible guess as to why, if it has been removed. That being that Apple might be getting calls about the wiring or wall repairs. As I said it is a wonderful device, a dream come true in fact. I want every household device I have like this and I hope the Nest guys have other products up their sleeves.
By the way it isn't lost at our Lowes, they have a large dedicated area for Nest complete with a demo and video monitor and a large graphical display. You can't miss it. It is the most visible product in the entire store. This stand alone area is dead center in the store too.

Yeah... I wanna know why too.

I hope there's more to this story.
post #19 of 226
I wonder if this an issue with identity. You go to an Apple Store for thermostats like you go to Home Depot for iPhones.
post #20 of 226
Quote:
Originally Posted by digitalclips View Post

It cannot be because there is anything wrong with the Nest as such. I don't know how we ever lived without one, we love it. Maybe it is a just a stock issue but if it has been pulled perhaps it simply isn't a good fit. It is a home improvement product first and foremost and maybe Lowes is a better place for it. It is the easiest thing to install imaginable but we have to remember half the populations have an IQ of <100 and maybe there could be support issues not related the technology itself. You do have to remove the old one and deal with wires, spackel and paint not to mention a screw driver.

 

"I don't know how we ever lived without one,"

 

Funny, this guy I met in Africa said the same about running water!

post #21 of 226

Purchased a Nest thermostat but had to return it because I couldn't get it to work properly with my building's HVAC system. It would either blow hot air or lukewarm air but never cold, even after changing the wiring five times per the advice of their phone support team. The product is slick and comes with clear instructions and great phone support, but it just didn't work for me, and I live in a 3 year old building so it's not a matter of dealing with outdated technology.

 

Perhaps the Nest isn't as widely compatible as originally thought and Apple had to take it off the shelves after receiving complaints? I always wondered if the limited availability of the Nest enabled the company to keep complaints out of the public eye...

post #22 of 226

Well I love domotics but a $250 thermostat is just a ridiculous price to start with...

post #23 of 226
Quote:
Originally Posted by wozwoz View Post

It might looook cool, but it's just more wireless junk unnecessarily radiating your brain in your own home ... I need it like a tumour. No wireless in my house.

Someone has been forgetting to wear his tinfoil hat ...

Better stay out of hospitals and medical offices, too, because most of them have WiFi these days.

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post #24 of 226
Quote:
Originally Posted by freediverx View Post

Purchased a Nest thermostat but had to return it because I couldn't get it to work properly with my building's HVAC system. It would either blow hot air or lukewarm air but never cold, even after changing the wiring five times per the advice of their phone support team. The product is slick and comes with clear instructions and great phone support, but it just didn't work for me, and I live in a 3 year old building so it's not a matter of dealing with outdated technology.

 

This was one of the many reasons I've seen in reading reviews online from various sources why the Nest is an iffy purchase.  It seems to have some bugs (either with the device or the user themself) that need to be worked out despite its ease of install and use.

post #25 of 226
Quote:
Originally Posted by Sensi View Post

Well I love domotics but a $250 thermostat is just a ridiculous price to start with...

It depends on the outcome. I have two Nests handling the upstairs and downstairs zones of the house. At the rate I'm calculating our monthly energy savings, the two units will pay for themselves easily in 14 months of use and it might happen in 12. This is ahead of the 18 months I originally calculated when we bought them.
post #26 of 226
Quote:
Originally Posted by wozwoz View Post

It might looook cool, but it's just more wireless junk unnecessarily radiating your brain in your own home ... I need it like a tumour. No wireless in my house.

 

You know TV, radio and this new fangled thing called mobile phones are also wireless. They're also a lot stronger. 

 

FM radio: 100,000 W

3G: 2W

WiFi: 0.2W

 

http://en.wikipedia.org/wiki/DBm

 

 

I think you should upgrade your tin foil hat. Try 3 in. of lead. I hear it is heavy but you definitely won't get tumours.

post #27 of 226
Quote:
Originally Posted by Sevenfeet View Post


It depends on the outcome. I have two Nests handling the upstairs and downstairs zones of the house. At the rate I'm calculating our monthly energy savings, the two units will pay for themselves easily in 14 months of use and it might happen in 12. This is ahead of the 18 months I originally calculated when we bought them.

Hopefully it will serves you well then.  :)

post #28 of 226
Isn't it obvious? Apple is doomed.

After all, every little thing that happens is important news and is an indication that Apple has no future. Removing the Nest Thermostats is just the first step of removing everything from the shelves at Apple Stores. They probably need all that space for the Genius bar since Apple products are such crap and fail all the time.

/s
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post #29 of 226
Quote:
Originally Posted by Boltsfan17 View Post

 

You don't need an app to use the thermostat. If you are worried about that, I assume you must not be using WiFi in your life or cell phones. 

Sorry a $250 thermostat? No matter how "cool" it's still a programmable thermostat. My top of the line wired thermo controls fans, heat, cooling programmable for each of seven days? I mean, come on now. Is this a real product with a real need excepting those that need a non-Apple Apple product?

post #30 of 226

What type of monitor do you use?  Oh, and the computer is probably putting out more noise.  And then there's the sun, its the same, just less organized.

post #31 of 226
Quote:
Originally Posted by Michael Scrip View Post


Yeah... I wanna know why too.
I hope there's more to this story.

 

If I was going to guess,  I imagine it has to do with the standard return policy in the stores, and how they could even begin to test the device upon return.  It is a great product IMO (I have two of them). But it would be very difficult for the in-store staff (geniuses) to deal with the plethora of installation related questions.  Think of how difficult it would be just to train the floor staff how to answer basic questions about the device. The questionnaire and installation instructions on the nest.com website are vastly superior. No disrespect to anyone, but HVAC is not what they are there to do.  

 

I was a bit suprised hearing it would be available in the Apple stores. It probably detracted from the "retail experience"


Edited by DCGOO - 6/23/12 at 6:51am
post #32 of 226
There are many app-enabled accessories that are in the online store (inc. Nest) but not necessarily stocked at the retail stores - see:

http://store.apple.com/us/browse/home/shop_ipod/ipod_accessories/app_enabled

Story sounds like FUD to me.
post #33 of 226
Quote:
Originally Posted by Kibitzer View Post


Someone has been forgetting to wear his tinfoil hat ...
Better stay out of hospitals and medical offices, too, because most of them have WiFi these days.

 

... and what's wrong with my hat??!!

 

I think it looks nice!

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post #34 of 226
Quote:
Originally Posted by DCGOO View Post

If I was going to guess,  I imagine it has to do with the standard return policy in the stores, and how they could even begin to test the device upon return.  It is a great product IMO (I have two of them). But it would be very difficult for the in-store staff (geniuses) to deal with the plethora of installation related questions.  Think of how difficult it would be just to train the floor staff how to answer basic questions about the device. The questionnaire and installation instructions on the nest.com website are vastly superior. No disrespect to anyone, but HVAC is not what they are there to do.  

I was a bit suprised hearing it would be available in the Apple stores. It probably detracted from the "retail experience"

Good point.

Just curious... do Apple geniuses have to answer questions about other non-Apple stuff?

Apple Stores carry all sorts of speaker docks and other gadgets and gizmos.
post #35 of 226
Quote:
Originally Posted by foljs View Post

"I don't know how we ever lived without one,"


Funny, this guy I met in Africa said the same about running water!
[/

Living alone, stranded on a deserted island might be prefable to life in prison ... All your comment shows is all things are relative.
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post #36 of 226

Who cares? It's probably just an argument with Nest :D

post #37 of 226
Quote:
Originally Posted by roadkingclassic View Post

 

This was one of the many reasons I've seen in reading reviews online from various sources why the Nest is an iffy purchase.  It seems to have some bugs (either with the device or the user themself) that need to be worked out despite its ease of install and use.

 

I assure you three were no bugs with the user in my case. ;-)

 

I even emailed the support rep pictures of how my old thermostat was wired vs how I had wired the Nest. it was setup precisely according to their instructions. They lead me to flip some of the wires claiming that sometimes contractors use the wrong color wire. Didn't help.

 

And I know I didn't have a defective unit, because I had the opportunity to test two more units. This is because actually ordered several with the intention of selling the extra units on ebay for a nice profit (since these were on backorder at the time and were selling for a premium on ebay.)

 

I sense that these are effortless to set up for HVAC systems that are compatible, but that Nest has failed to identify certain configurations that aren't compatible with either their hardware, software or both - at least as currently designed.

 

Unless I was a one out of a thousand exception, I would think they'd want to send out technicians to investigate some of these incompatible setups, so they could learn from these and improve their product...

 

BTW, I would never call this an "iffy purchase". Nest's customer service was impeccable, available after normal hours, and they graciously refunded both my purchase and shipping costs in full.

post #38 of 226
Quote:
Originally Posted by superdx View Post

You know TV, radio and this new fangled thing called mobile phones are also wireless. They're also a lot stronger. 

FM radio: 100,000 W
3G: 2W
WiFi: 0.2W

http://en.wikipedia.org/wiki/DBm


I think you should upgrade your tin foil hat. Try 3 in. of lead. I hear it is heavy but you definitely won't get tumours.

He’s one tinfoil hat away from rubber room anyway. I say don’t bother.

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post #39 of 226
I suggest this may be as simple realizing the real estate (space) in an Apple store is very valuable and should be allocated to products with high demand and turnover.
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post #40 of 226
Wow this dude is paranoid. Only the router gives off a wireless signal. Everything else receives it. You get more radiation per by going through the checkpoints at a airport.
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