or Connect
AppleInsider › Forums › Mac Hardware › Current Mac Hardware › Retina display image retention reported by new MacBook Pro owners
New Posts  All Forums:Forum Nav:

Retina display image retention reported by new MacBook Pro owners

post #1 of 44
Thread Starter 
Some early adopters of the new MacBook Pro with Retina display are experiencing image persistence issues with the laptop's high-resolution screen, prompting Apple to replace any possibly defective units.

A number of users have reported on Apple's Community Forums (via The Next Web) that their new MacBook Pro's Retina display suffers from image retention issues, sometimes incorrectly referred to as ghosting, though the problem is not believed to be widespread.

Mis-titled as a screen "burn-in" problem, the thread contains a number of identical instances of image persistence on the high pixel density IPS panels used in the recently-released MacBook Pro, though the true number of those affected could be greater as the problem may be too subtle for all but the most eagle-eyed users. As noted by forum members, the latent image is only noticeable on light-colored backgrounds and remains on the screen for some five minutes before slowly fading away.

Apple is apparently aware of the issue as Geniuses have ordered replacement units for the malfunctioning screens but in some cases owners have to wait two to three weeks due to high demand for the laptop.


Demonstration of image persistence on the new MacBook Pro Retina display. | Source: Wilson Chan


It has been speculated that the problems stems from a "bad batch" of panels since only a limited number of cases have been reported. The reason for the image retention is unknown and Apple has yet to officially comment on the issue. It should be noted that those who purchased the new MacBook Pro have the usual 14 days to initiate a "no questions asked" warranty return if they are experiencing the problem.

Image persistence, otherwise known as image retention, has been seen on other IPS panels is one of the main weaknesses of the display technology. Cheaper budget models are known to suffer from both image retention and ghosting, the phenomenon of having a second "ghost" image superimposed on the main image. Ghosting in digital displays is usually related to either de-interlacing or incorrect interpolation of frame pulldown.
post #2 of 44
Expected. There are always bugs to sort out with the first batch. I am sure they'll get it corrected.
post #3 of 44
Just a point of contention if you can't see it, it isn't a problem. I'm not sure why Appleinsider needs to fan the flames for the mentally ill here. No we will have to deal with endless posts from people that see nothing in their screens but are worried that they have a problem with their new retina MBP.
post #4 of 44

... or they can just be * trippin *

post #5 of 44

You're looking at it wrong.

 

- S. Jobs.

   I am long on my shares of AAPL at $37.00

Reply

   I am long on my shares of AAPL at $37.00

Reply
post #6 of 44
Quote:
Originally Posted by ghostface147 View Post

Expected. There are always bugs to sort out with the first batch. I am sure they'll get it corrected.

Saying this is "expected" is going a bit too far. 

post #7 of 44

glad my rMBP doesn't do that.. I tried testing it leaving something like that on the screen for 30 minutes and there was never any retention of the image through many different color backgrounds.

post #8 of 44

Sometimes it's not the best idea to go out and be the first to have something new. I prefer to wait a bit and see how new tech pans out before jumping on. This goes for EVERY company out there.

post #9 of 44
Quote:
Originally Posted by wizard69 View Post

Just a point of contention if you can't see it, it isn't a problem. I'm not sure why Appleinsider needs to fan the flames for the mentally ill here. No we will have to deal with endless posts from people that see nothing in their screens but are worried that they have a problem with their new retina MBP.


On the contrary, this is the very type of article that helps readers of A.I. That is, if you are seeing the problem and are not sure if it's your eyes, or if you are not sure if you're alone seeing the problem, this helps you know that others are seeing it and that you should report it to Apple. Your post basically "shoots the messenger". It is not "mentally ill" for someone to report that a certain subset of users are having a hardware issue. On the contrary, it's a bit mental for you to even make such a claim.

post #10 of 44

Mine did it on day one, but have not seen it since.

post #11 of 44
Quote:
Originally Posted by Woodlink View Post

You're looking at it wrong.

 

- S. Jobs.

You're born wrong!  Please leave 2010 behind... please and thank you!

post #12 of 44

Great... Now that's the first thing I'll be looking for when mine comes in.

 

I've seen this on some OLED panels before but every time I see image retention, it's very minor.

 

But at the price I paid for it, it better be pretty damn perfect, haha. Let's just hope that this is a small batch of panels w/ this issue.

Retina Macbook Pro - 2.6ghz

Galaxy Nexus - Jelly Bean!

Reply

Retina Macbook Pro - 2.6ghz

Galaxy Nexus - Jelly Bean!

Reply
post #13 of 44
Wonder how long before the tech press gets their hands on this, dubs it Retinagate (or something equally idioticgate) and the world looses it's mind?
post #14 of 44
Quote:
Originally Posted by sticknick View Post

Wonder how long before the tech press gets their hands on this, dubs it Retinagate (or something equally idioticgate) and the world looses it's mind?

If it's going to happen, two days, tops.
post #15 of 44
I have this on my 24 inch iMac. Never thought to complain since its really not a big deal.
post #16 of 44
Quote:
 The reason for the image retention is unknown and Apple has yet to officially comment on the issue. 

Good luck to anyone waiting for apple to officially comment on a bug or manufacturing defect. Might as well wait for the next manned trip to the andromeda galaxy.

 

Quote:
Originally Posted by sticknick View Post

Wonder how long before the tech press gets their hands on this, dubs it Retinagate (or something equally idioticgate) and the world looses it's mind?

No one from the press dubbed it antennagate, Steve did. The press got on their back because the iphone had a grave error in its antenna design which was corrected in the 4s. Apple got away with it and sold millions of iphone 4, no one else would have pulled it off and not only have gone unscathed from this, but also make their product a bestseller and without even modifying the problematic design. 

 

I am actually very pleasantly surprised with the level of qc in the new retina pros screens, after the problems with the yellow tinge of the ipad I expected a more bumpy start. Lg, or whoever is behind this is doing a pretty good job it seems. 

 

 


Quote:
Originally Posted by Woodlink View Post

You're looking at it wrong.

 

- S. Jobs.

looolllll!!!!

post #17 of 44

I see the problem and I don't even have a new MBP

post #18 of 44

Must be isolated.  We have several that we have had since first week and no issues on them.

post #19 of 44
Quote:
Originally Posted by JoeHeffe View Post

Must be isolated.  We have several that we have had since first week and no issues on them.

"we have several" Do you work in an Apple store or something?

 

Can you leave it on a single image for maybe 10 minutes and then pull up an all white image?

Retina Macbook Pro - 2.6ghz

Galaxy Nexus - Jelly Bean!

Reply

Retina Macbook Pro - 2.6ghz

Galaxy Nexus - Jelly Bean!

Reply
post #20 of 44
Quote:
Originally Posted by wizard69 View Post

Just a point of contention if you can't see it, it isn't a problem. I'm not sure why Appleinsider needs to fan the flames for the mentally ill here. No we will have to deal with endless posts from people that see nothing in their screens but are worried that they have a problem with their new retina MBP.

 

How is that article 'fanning the flames'?  It anything, its trying to minimise the issue - trying to come up with reasons on why it could impact only a few.

Household: MacBook, iPad 16gb wifi, iPad 64gb wifi, iPad Mini 32gb, coming iPhone 5S, iPhone 4S 32gb, iPhone 32gb, iPod Touch 4th gen x1, iPod nano 16gb gen 5 x2, iPod nano gen 3 8gb, iPod classic...
Reply
Household: MacBook, iPad 16gb wifi, iPad 64gb wifi, iPad Mini 32gb, coming iPhone 5S, iPhone 4S 32gb, iPhone 32gb, iPod Touch 4th gen x1, iPod nano 16gb gen 5 x2, iPod nano gen 3 8gb, iPod classic...
Reply
post #21 of 44
Quote:
Originally Posted by myapplelove View Post

Good luck to anyone waiting for apple to officially comment on a bug or manufacturing defect. Might as well wait for the next manned trip to the andromeda galaxy.

Or for you to stop posting your hate-filled drivel.
Quote:
Originally Posted by myapplelove View Post

No one from the press dubbed it antennagate, Steve did. The press got on their back because the iphone had a grave error in its antenna design which was corrected in the 4s. Apple got away with it and sold millions of iphone 4, no one else would have pulled it off and not only have gone unscathed from this, but also make their product a bestseller and without even modifying the problematic design. 

A 'grave error'? When it was widely recognized by a number of sources as being one of the best antenna designs around? And that the drop in reception when you covered the antenna was experienced by every other phone in the market - yet the Apple phone continued to maintain a connection even at extremely low signal levels?

No unbiased source has ever demonstrated a design flaw with the iPhone 4.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
post #22 of 44

My new macbook pro doesn't do this. 

post #23 of 44
Quote:
Originally Posted by Woodlink View Post

You're looking at it wrong.

 

- S. Jobs.

 

lol!!!!

post #24 of 44
Quote:
Originally Posted by myapplelove View Post

 The press got on their back because the iphone had a grave error in its antenna design which was corrected in the 4s. Apple got away with it and sold millions of iphone 4, no one else would have pulled it off and not only have gone unscathed from this, but also make their product a bestseller and without even modifying the problematic design. 

 

 

It was a bestseller because there wasn't a problem. I still have an iPhone 4, waiting for the next model, and haven't had a single problem...ever...period.

Quote:
Originally Posted by myapplelove View Post

 

I am actually very pleasantly surprised with the level of qc in the new retina pros screens, after the problems with the yellow tinge of the ipad I expected a more bumpy start. Lg, or whoever is behind this is doing a pretty good job it seems. 

 

 

 

Thanks for your testament and confirmation, it means very little to all of us here.

You talkin' to me?
Reply
You talkin' to me?
Reply
post #25 of 44
I think we need to call in Consumer Reports - they'll get to the bottom of this.

194
post #26 of 44

My 21.5" iMac does this. I already had the LCD panel replaced once. Now the new panel is doing it, AND it developed a dead pixel within a few months of replacement. 

 

I have to get it back to the Apple Store, I guess. Good thing for Apple Care. 

post #27 of 44

Dammit. Now everyone will know I was just looking at porn 5 minutes ago.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply
post #28 of 44
Quote:
Originally Posted by Tallest Skil View Post


If it's going to happen, two days, tops.

 

I'm surprised NYT isn't all over this story.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply
post #29 of 44

As a long time apple client / user I'm embarrassed for anyone that would even consider paying $2200 for a 15" MBP that only has a 250gb hdd & can't be easily upgraded. Then to read a fanboy response that bugs are expected just re-enforces how people will plain lie to themselves to maintain the illusion that the purchase was worthwhile.  

post #30 of 44

Just another in a growing list of 'sub-standard" quality control by Apple, & as long a people continue to make excuses for Apple it's only going to get worse.

 

post #31 of 44
Quote:
Originally Posted by Lancelot9201 View Post

Just another in a growing list of 'sub-standard" quality control by Apple, & as long a people continue to make excuses for Apple it's only going to get worse.

 

Two trolls in a row. You must have a lot of time on your hands.

Philip Machanick creator of Opinionations and Green Grahamstown
Department of Computer Science, Rhodes University, South Africa

Reply

Philip Machanick creator of Opinionations and Green Grahamstown
Department of Computer Science, Rhodes University, South Africa

Reply
post #32 of 44
Quote:
Originally Posted by philipm View Post

Two trolls in a row. You must have a lot of time on your hands.

He does make one valid point in there though regarding the "bugs are expected" statement. This is utter crap! Why should you "expect" bugs on a product of this quality? 

 

We are not beta testers and we do not get discounts to test products for Apple so there should be no expectation of "bugs" in their products.

post #33 of 44

No, after being stuck taking 2 days to get home, I couldn't sleep & thought I see what's up at 'AppleInsider" & couldn't help but express my thoughts after reading some of the posts.

post #34 of 44
Quote:
Originally Posted by Lancelot9201 View Post

As a long time apple client / user I'm embarrassed for anyone that would even consider paying $2200 for a 15" MBP that only has a 250gb hdd & can't be easily upgraded. Then to read a fanboy response that bugs are expected just re-enforces how people will plain lie to themselves to maintain the illusion that the purchase was worthwhile.  

Please show me where you can buy a 15" laptop under 5 pounds with retina display and 250 GB SSD for less.

Of course, if you're a cheapskate, there's always the older MBP or MBA.

The trolls on this site are going downhill.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
post #35 of 44
Quote:
Originally Posted by fredaroony View Post

He does make one valid point in there though regarding the "bugs are expected" statement. This is utter crap! Why should you "expect" bugs on a product of this quality? 

Because if someone isn't lacking in all usable knowledge and common sense, they'd know that first generation products have problems. Period.

And since by "quality" you mean "price", one word: car.
post #36 of 44
Quote:
Originally Posted by philipm View Post

Two trolls in a row. You must have a lot of time on your hands.

 Yes, I believe I'm accurate in saying that there are more Apple-haters posting on Apple forums then there are Microsoft-haters posting on Microsoft forums. This implies that Apple people are more content with the products they buy. :)

 

P.S. Acknowledge the South African background!

post #37 of 44

I’m not sure this is “RetinaGate” (as one poster puts it) but something more to do with a software/hardware interaction.  I am getting something like this on a late 2006, 24 inch iMac at OS X 10.7.4.

 

When the machine sleeps and I move the mouse to wake it up, I initially get cursor-sized squares on the screen (like it is not refreshing the display correctly) until it finally wakes up.  See the pic . . .

 

Screen decay.png

post #38 of 44
Quote:
Originally Posted by Tallest Skil View Post


Because if someone isn't lacking in all usable knowledge and common sense, they'd know that first generation products have problems. Period.
And since by "quality" you mean "price", one word: car.

You are entitled to your opinion but I disagree as like i said before, we are not beta testers for Apple or any other company. However, if Apple wanted to give me new product to test for them for bug/issues I'd be quite happy to do that :)

 

When I'm paying full price for something I expect it to work.

post #39 of 44
Quote:
Originally Posted by sticknick View Post

Wonder how long before the tech press gets their hands on this, dubs it Retinagate (or something equally idioticgate) and the world looses it's mind?


How about BillGate?

Social Capitalist, dreamer and wise enough to know I'm never going to grow up anyway... so not trying anymore.

 

http://m.ign.com/articles/2014/07/16/7-high-school-girls-are-kickstarting-their-awa...

Reply

Social Capitalist, dreamer and wise enough to know I'm never going to grow up anyway... so not trying anymore.

 

http://m.ign.com/articles/2014/07/16/7-high-school-girls-are-kickstarting-their-awa...

Reply
post #40 of 44
Quote:
Originally Posted by Tallest Skil View Post


Because if someone isn't lacking in all usable knowledge and common sense, they'd know that first generation products have problems. Period.
And since by "quality" you mean "price", one word: car.


Ferrari Four. Don't thank me.

Social Capitalist, dreamer and wise enough to know I'm never going to grow up anyway... so not trying anymore.

 

http://m.ign.com/articles/2014/07/16/7-high-school-girls-are-kickstarting-their-awa...

Reply

Social Capitalist, dreamer and wise enough to know I'm never going to grow up anyway... so not trying anymore.

 

http://m.ign.com/articles/2014/07/16/7-high-school-girls-are-kickstarting-their-awa...

Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Current Mac Hardware
AppleInsider › Forums › Mac Hardware › Current Mac Hardware › Retina display image retention reported by new MacBook Pro owners