Some new Mac buyers unable to redeem Mountain Lion codes on App Store - Page 3

 

 

The comments here are positively tame compared to the drivel being spewed on other site forums (and even on Apple's forum).

 

 

I was thinking about quoting some here, but I decided against spreading the negativity here.

 

 

That's my point exactly. I understand everyone reacts in their own way to a situation like this (I haven't received any response to my claim submitted almost 24 hours ago), but you can't do anything about it other than cause yourself and others more grief. Then again, I have a personality type that enjoys anticipation so maybe my biological wiring affords me extra patience.

 

I've worked customer service before and seen all types. They only have what information the corporate machine feeds them so you can't blame their lack of/inconsistent information. It no longer astounds me that some can't step back, think logically, and have a intelligent, respectful conversation about an issue because, the way the corporate system is set up, it's cheaper to reward total customer asshattery with free gift cards or credits to an account than to pay someone to apologize and talk them into a rational state of mind. Just one of the many reasons why 'entitlement' has become a dirty word.

You can't... I tried that (as I wasn't sure if I entered my details correctly) and it just told me that this serial # has been claimed already...

22 hours- also got the ad... Saw an apple email, got excited, ten saw they wanted to let me know mountain lion was ready. Lol

It would help if Apple sent email acknowledging the screw up and offering information on when Apple intends to deal with it. Spamming people with ads describing an update that is unavailable does not help. Mistakes happen, but not dealing with the mistake in a timely and transparent manner erodes confidence in the brand.

24 hours ago received first email with PDF...still no email with password. In the meantime, have gotten 2 emails advertising that Mountain Lion is available and that I should get mine now, and 1 email stating that I qualify for a free copy. 12 hours in, a return call from Apple Care said that I should receive the password "any minute now, my friend" (insert your own Indian accent). I would not care if I were not supporting a large BYOD staff, many of whom have already downloaded and installed ML and are already calling with questions. Yes, I am griping, but at this point I think the reasons are more than legitimate.

Been almost 24 hours, got the ad, still no email (or even a confirmation email about the request!).

 

Do find it odd that when reporting an online order they don't right then ask for the order number - or at least it didn't for me. 

Agree, 23 hours and nada. Was going to visit the store today but after reading all of this I guess I'll just stand pat and see what happens. Wish they would acknowledge receipt. I have no proof I've complied with their 30 day window. Of course it IS just twenty bucks. Principle, though.

25 hours and still no acknowledgement. SUCKS!!!

Now it's the second day.  Should we still chill out.  I eagerly wait your response so I'll know what to do.

Please let us know when it is ok to whine.

 

If you don't know, perhaps you oughtn't at all until you do?

Oh, this just gets better and better.

I was one of the ones who got an already redeemed code yesterday.I've been patiently waiting for Apple to fix it, and they just sent me new codes.

 

So I go to redeem the code, and I get a notification that I cannot download the software as it requires OS 10.8. What?!? The redeem code was for OS X *Server*. Not Mountain Lion, but OS X Server.

 

I wonder what their explanation for this is. I think that they're pretty panicked back at iTunes fulfillment and people are making sloppy mistakes. :(

Just received another code from Apple and now I'm getting a different error! Jesus H.

 

Email to Apple support:

 

Now I'm having another issue trying to redeem my up-to-date Mountain Lion code that I just received. When I entered the code, I got a message that said "OS X Server requires OSX v10.8. Go to Purchase tab for more info." So, if I go to my purchases tab,  I see "OS X Server" with todays date under purchase date. I didn't apply for nor want the server software. I want Mountain Lion on my new iMac!

Make that three of us...LOL...I just got off the phone with Apple Care is completely confused as to how this could have happened...

26 hours later for me and still no code.  Have received other things from Apple like a receipt for an iTunes purchase.

That's too bad. This up-to-date program is turning into a nightmare. By and large, the servers have been good and able to handle the load, which just makes the up-to-date debacle stand out evern more.

Was just sent a 3rd code and it works!

Everyone needs to realize that this isn't happening to 99.99% of the people who did the up-to-date upgrade.

 

Oh yeah... except only 1 person has gotten a code that works and there are dozens that don't.  That's just from those who are posting.

 

Maybe by tomorrow, or Monday of next week we'll be allowed to whine- then we won't be viewed as impatient or entitled.

 

Edit: 2 people

At this point someone should start one of those Tumblr sites where people can post all their failed codes.

Are we sure of the 0.01%? How many codes do you think have been distributed? How many people have been effected? The internet magnifying any issue, especially when it comes to Apple, but this isn't my first rodeo and by all appearances this seems like it's affecting more than just a few hundred users.

It seems the two people who have received actual working codes actually received bad codes first.  So it seems those are being resolved before people who never got e-mailed (like me).

 

 

I was being facetious with all the usual suspect a-hole posters (Tallest Skill, Jrag, and Char), but that proved my earlier sarcastic point.  :-)

...and me. 27 hours now. Sent an email 3 hours ago to uptodatesupport@apple.com but no response...

Been over 24 hours for me with no code in my email yet.

 

Guess I don't need it anymore. The DMG I torrented is perfect. 

I considered doing it- but I'm unsure how the upgrade process will work now that it goes to the App store.  It won't show up as purchased, so when 10.8.1 is released, if you have to torrent again- it will be a beating.  I can wait- I dont need it that bad, but it has gone from annoying to very annoying.  Another 24 hours and I'll update the annoying status to yellow.

have not yet received mountain lion code

its been almost a day and i still haven't received my redemption code for mountain lion. is anyone else experiencing this?

Read the 30 posts ahead of you.  ;-)

Same here.

The likelihood of having to torrent again are slim because of the way Apple has been issuing updates. Since there is no authentication code for Mac OS X it will just update to 10.8.1 if you're running 10.8.0.

Even in the betas of ML all the updates came from Software Update. Makes sense, but from most of Lion and all previous versions of OS X you had grab the latest betas from their developer site.

That said, I don't encourage not spending the $20 for the download but I also don't care how others obtain it either.

I've already received an official update from my torrented copy.

I called 1-800-MY-APPLE and they were able to confirm my request and look everything up - the agent I spoke with (in technical support) indicated that they're working on a 48-72 hour turnaround.

 

Update to what?

It was a firmware update.

 

I'm just saying that it doesn't need to be purchased from the App Store to receive updates since there's no verification / activation process for the OS

 

Then that's based on the computer, not the software. Nothing to do with Mountain Lion. Just you wait until 10.8.1; I imagine you'll need to buy it.

I love the way you guys are bitchin bout having received invalid codes. I'm waiting now 48 hours and havent received a damn thing from apple....I put a gold master version on my machine because of the frustration..and now have to redo the whole thing due to apple....whats up with that....bet they dont have anything for a week....watch...

 

I'm in the same boat.  But I dont see how its any different to complain about an invalid code instead of no email.  Neither group can run Mountain Lion.  I havent gotten any email from Apple either- 48 hours as well.  I wouldnt be surprised if it was Monday or Tuesday by the time I finally get a valid code either.

Edited by Andysol - 7/27/12 at 8:14am

Submitted early Wednesday morning and still haven't gotten anything back yet.  Instead of Up To Date, Apple should call the program Two Days Late.  Too bad they can't just send the update in the mail.  

 

Oh well, it's good for this kind of thing to happen once in a while so that I can remind myself why I try never to prepay for anything - you end up being low priority.  Congratulations, Apple.  You made me your bitch for $20.  

Edited by StatCoder - 7/27/12 at 7:27am

 

Considering I can download Mountain Lion at will right now, that's not the case.

For what it's worth, my request (Wednesday morning, shortly after the form went live) turned into a valid, no problems code late yesterday evening. Seems like they're starting to get caught up.

Do you even realize how big of a clown you are sometimes?

 

As if he meant actually downloading it from the App store and not up-to-date (which is what this thread is).