How predictable that this story is plastered as a headline on every tech blog and website, I thought maybe this site would have a little more self control/discipline and refrain from the sensationalism, but I guess not. Every website has become like an RSS feed of every other site, just a different layout with the same stories. Regardless, if this story is indeed true, this Matt guy is an absolute moron and grossly negligent- expecially considering that he's a tech blogger (!). Everyone is asking for the head of the Apple tech support guy, but we don't know if he actually did anything wrong or not. What if he followed the official guidelines, and the guy was able to answer every security question and give enough detail/personal info? Regardless, let's look at the facts, and how this tech cloumnist got himself to this point, and the choices he made:
- He CHOSE to somehow not have a single backup of his data. On OSX this couldn't be easier. Open time machine, turn on the massive ON button, and boom- data is backed up completely, automatically, consistently on an external volume. Not to mention the myriad of free cloud syncing services available like dropbox, etc. But no, he lost 'years' of data because this tech blogger couldn't be bothered to make a single backup of his data. Brilliant. My neighbor who once asked me if the printer was her computer knows how to backup on OSX.
- He CHOSE to not once change his passwords for 'many years'. Again, brilliant.
- He CHOSE to link up all his online accounts, so once iCloud was compromised access to his gmail/twitter/etc were also wide open. Genius.
- He CHOSE to turn on the find my device/wipe options for all his devices, knowing that he didn't have any backups and that he'd be screwed if he had to use the option. Thats some foresight for you.
- He CHOSE to put his entire digital online and offline life behind a single password with absolutely no fallbacks.
These are just the few things he mentioned, any of which would be considered bad security practise, but all together present the picture of someone who is grossly negligent considered his supposed knowledge of tech and the industry he covers. And he's in a position to advise others about tech? It's why I can't scrounge up an ounce of sympathy for him. Shit happens. Hard drives crash. Stuff gets stolen. There's no excuse for him not to have a backup. There's less excuse for all that other stuff. Before attacking Apple's security practises and calling for heads to roll, why not demand some personal responsibility? Yeah, he got unlucky, but he left the door wide, wide open for catastrophic damage. If someone got access to my iCloud, the damage would be temporary and reversible. I'd have some downtime but would be up and running within a few hours. If I was him I'd be embarrassed to post this story, but hey, there's no such thing as shame these days. He need to publicize his massive mistakes to the world so he can point the blame to someone else. Practise some common sense people, and something like this could never ever happen to you.