or Connect
AppleInsider › Forums › General › General Discussion › Apple Stores reportedly continue to see cutbacks as focus shifts to revenue
New Posts  All Forums:Forum Nav:

Apple Stores reportedly continue to see cutbacks as focus shifts to revenue - Page 3

post #81 of 152

This might finally push me to making a platform switch to Microsoft Surface. First it was the draconian App Store policies and now destroying the retail experience that so many of us depend upon every day of our lives. The Apple retail experience was so good many of us make a habit of visiting international stores on vacation.

 

This is seriously bad news for consumers.

post #82 of 152

The nice thing about retail is if the customer experience sucks, people stop going and the store either responds or closes. I will hold my opinion and see how things are in 6-12 months but since I buy most of my stuff online like many others I am curious how this will affect Apple in the long term.
 

post #83 of 152

This is a mistake, any company that focuses on revenue first over customer satisfaction will achieve neither.

 

That was one of the core tenets of SJ's philosophy when he took Apple back. I would have hoped that this particular lesson would have been a permanent fixture.

post #84 of 152
As I am writing this, there are 75 posts on this thread. Of these, 15 are by members with over 1000 posts. The remaining 60 are by members with less than 1000 posts -- often numbering in single or double digits.

So, 80% of the posts in this thread are by relatively new members.... FWIW.


As to the topic of this thread: if Apple is sacrificing customer satisfaction and customer experience for revenue, It is a big mistake, IMO -- and will have the opposite effect.

So far, all we have is anecdotal information -- some of it positive and some of it negative.

"Retail" is hard to do right -- especially when the staff requires expertise and training. Morale must be maintained, while at the same time staff levels must be adjusted to compensate for attrition, seasonality, product cycles and external influences.

So far, Tim Cook has proven to be a very savvy and effective executive. I have seen no evidence that Tim has done anything but enhance the "Apple" left by Steve.
"...The calm is on the water and part of us would linger by the shore, For ships are safe in harbor, but that's not what ships are for."
- Michael Lille -
Reply
"...The calm is on the water and part of us would linger by the shore, For ships are safe in harbor, but that's not what ships are for."
- Michael Lille -
Reply
post #85 of 152
Quote:
Originally Posted by Alex3917 View Post

I was in an Apple store today and they wouldn't give me a free replacement on my Macbook Pro battery, which was so swollen that the trackpad doesn't even work anymore. Yes, it's out of warranty, but it's also a massive fire hazard and has the risk of exploding. (It still holds a charge just fine, it just doesn't fit in the case anymore.) How long until there are more batteries bursting into flames on airplanes because Apple is too cheap to offer replacements. And this is after I already shelled out ~$80 to buy a new power cord within the last couple months because that too had become completely frayed and was also a fire hazard.

What's more, I tried to report the swelling issue on their 800 number since it's a serious safety hazard, and they wouldn't even file a report.

IF there's a fire on an airplane, it will be because you insisted on using an unsafe battery. It's not Apple's fault that you'd prefer to use an unsafe battery rather than replace it. Apple has not obligation (legal or moral) to replace your battery for you after the warranty has expired. They did do so for some people, but only when the number of charge cycles was below some limit. Apple doesn't owe you a lifetime supply of batteries.

Quote:
Originally Posted by Suddenly Newton View Post

Revenues over customer happiness? Unacceptable for Apple. Apple should not be following the formula set by the failing big box stores.

I think it's worth nothing that complaints from a few disgruntled employees should be taken with a grain of salt. Apple has done an exceptional job of creating customer happiness and adding some focus on revenues does not necessarily interfere with customer happiness.
Quote:
Originally Posted by Srice View Post

This sure doesn't sound promising.  I bought an iPad as a gift for my mother about two weeks ago and the Genius I was dealing with pulled a BestBuy sales routine to push Applecare down my throat.  I did not appreciate it -- and thought to myself that it felt like the guy was on commission.  I do not want to deal with commissioned/quota'd sales people when I visit an Apple store.

Maybe the sales person thought he was doing you a favor by bringing up AppleCare. I would never buy a laptop or tablet without AppleCare and would consider that any sales person who didn't bring it up was neglecting his obligation to inform me of desirable options.

And I doubt if you were dealing with a Genius in buying a new iPad. Not all Apple Store employees are Geniuses.
Quote:
Originally Posted by winstein2010 View Post

I was at an Apple Store over the weekend and so many of their staff just standing around doing nothing.  

That's been my experience, too. In fact there have been times that it has been hard to navigate the store because the number of Apple employees is greater than the number of customers. There are undoubtedly times that the number of employees COULD be cut back without harming service in any way.

If it really interferes with customer service, Cook will probably take action. He seems like the kind of guy who's not going to get too worked up over all the whining that accompanies any change, but if the change truly does cause a drop in customer service, he's likely to step in pretty quickly.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
post #86 of 152
Quote:
Originally Posted by eksodos View Post

This might finally push me to making a platform switch to Microsoft Surface. First it was the draconian App Store policies and now destroying the retail experience that so many of us depend upon every day of our lives. The Apple retail experience was so good many of us make a habit of visiting international stores on vacation.

This is seriously bad news for consumers.

Let's see:

- You're considering switching platforms - with all the time, cost and energy that entails - because of a rumor of a slight cutback in number of retail store employees (but no evidence that it has actually happened)

- You want to change your computing platform because of some minor App Store details (which you call 'draconian') -- most of which only affect developers, not end users

- You depend on Apple's retail store policy every day of your life?

I call 'troll'.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
post #87 of 152
Quote:
Originally Posted by brutus009 View Post

No way!  Insurance always has been and always will be the biggest scam.  Just take care of your stuff and put your cash to better use.

I hate when they (salesmen of any breed) push this crap.

Then don't buy it.

But many people consider insurance to be absolutely essential for a portable computing device. I know that I do. The risk of damage is very high and the cost of repairs is equally high. While I am always amused when Best Buy offers $29.99 insurance on a $49 device, AppleCare is a great deal. As such, I would consider a sales person who didn't mention it to be neglecting their responsibilities to me as a customer.

It's not hard to say 'no, thank you'.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
post #88 of 152

Someone's going to get fired. There is no way they should be focused on "maximizing revenues" over customer experience. That's a strategy to fail.

post #89 of 152
Citing "inside sources"? I call BS on this, or their "inside sources" are folks who have an ax to grind.
post #90 of 152

I H A T E that guy. Typical corpo freak piece of garbage that will try to improve the operation numbers at any cost so he can look good. I have seen this kind of human trash in big companies many times. A "peter principal" case.

 

There better be no impacts on the Montreal downtown store, going there is already like going into a busy hospital ER, youre lucky if you can talk to support in less than a hour. 

post #91 of 152
Quote:
Originally Posted by Realistic View Post

No verification, no sources cited to backup the story yet AI prints the story anyway. Poor journalism!
MR did the same thing. I guess these sites are more interested in page hits the anything else.
post #92 of 152
I'll just remind all the Tim Cook haters that it was Steve Jobs who recommended Cook replace him as CEO. Care to explain that one away? Because I don't think you can.
post #93 of 152
This whole AppleCare stuff, I live in uk and have friends in the USA. I simply inform the guy at the store, that if he can match the USA price, then we have a deal....that usually shuts them up!
post #94 of 152
Quote:
Originally Posted by AppleInsider 
A report on Monday outlines the supposed gradual but significant change Apple's retail stores are going through as Senior Vice President of Retail John Browett emphasizes revenue over customer experience.

Apple makes more money per square foot that any other retailer in the US:
http://news.cnet.com/8301-13506_3-20096519-17/another-apple-win-retail-sales-per-square-foot/

Apple makes $400,000 per employee:
http://articles.businessinsider.com/2012-01-23/tech/30654463_1_apple-exxon-mobil-iphones

Doesn't sound like a desperate situation.

I never liked the idea of Apple opening so many stores because I figured inevitably they'd reach a saturation point but there doesn't seem to be an issue with how the stores are performing.

Even with the data we don't get to see that might show up some dead weight, it's hard to see how 45,000 or so staff can be making a significant impact on their profits. Still, it's their call to make, we can only judge by the impact caused.
post #95 of 152
My local Apple store is normally swamped. It is almost to the point you need an appointment to buy anything there. The main point of the Apple Store was to give visibility to the brand that they felt was not well represented in other retail outlets - which means my local stiore has issues with this goal. This PR function did not have a lot of profit motive, although the past reporting on sales per square foot or by employee seemed to be more than any other retailer on the planet. The question of store need may be dwindling as more purchase online, BUT it would seem to me that the need for PR is stronger than ever with potential "evil" status being touted by the press in the patents area. Ultimately Apple will need to decide if more market penetration is important in converting non-Apple customers or if they see a new path (as they seem to do in all their endeavors) to reach their goals in this area.
post #96 of 152

Let's boost revenue by cutting staff and training for them.  Wait, uproar? OK, we'll have staff be rated by how many accessories they can hawk!

 

Browett needs to be shown the door ASAP unless Tim Cook / Apple really want to destroy the stores.  High pressure sales from people hovering and looking to sell you everything you don't need are exactly what the Apple Store experience hasn't been, and a brief uptick in MARGINS isn't going to translate into long term growth of any kind. Browett is clearly not the one for this job, and if Cook and company don't see this it really doesn't bode well long term.

post #97 of 152

Utterly disgusting, Apple. Cook is known to squeeze the component supply chain until the pips squeek, but for the most valuable company in the US cheap-skating it's own workers (are they trying to rival FoxCon in that respect?) is despicable. I think we should blame Cook for this debacle; this might have happened under Jobs but this would have been reversed quickly - can you imagine this dragging on for so long under Jobs? Get rid of Browett, he's now toxic and synonymous with poor management. Tim Cook, please go on a personnel management course, you've spent too much time on the supply chain side. Also, as someone who was present at the WDC2012 keynote, please take some presentation course - you came over as weak and ineffectual.

post #98 of 152
Quote:
Originally Posted by jragosta View Post

Let's see:
- You're considering switching platforms - with all the time, cost and energy that entails - because of a rumor of a slight cutback in number of retail store employees (but no evidence that it has actually happened)
- You want to change your computing platform because of some minor App Store details (which you call 'draconian') -- most of which only affect developers, not end users
- You depend on Apple's retail store policy every day of your life?
I call 'troll'.

Unless he's part if some black/grey market ring I also seriously doubt Apple retail is a part of his everyday life. Some people just don't know how to tone down a lie so that it's believable.
"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
Reply
"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
Reply
post #99 of 152

Really, I don't like this. Someone I know recently pledged not ever buy a PC again because the customer service, the being on hold with Indian people, etc. With Apple, this didn't happen. I don't know where it's going now.

 

 


Tim Cook using Galaxy Tabs as frisbees

 

Reply

 

 


Tim Cook using Galaxy Tabs as frisbees

 

Reply
post #100 of 152

Totally agree …. Steve Jobs is about experience, this guy doesn't fit into Apple (hope is not another Scully)… If he continues soon by 2017 the same thing will repeat … 90 days to bankruptcy … only difference this time there wont be another Steve to resurrect apple..

post #101 of 152

apple's trading at 675 right now. 

post #102 of 152

I had the exact same issues and same resolution.

post #103 of 152

This is really disappointing.  For all the fanfare, I find the service at Apple Stores to be less then stellar.  Their are too many people who just seem to stand around and take your name, and not nearly enough to help with sales and resolving service problems.  I hate that I have to make an appointment just to come in and have a bad power supply or other minor issue resolved, and then I still end up waiting around 30 minutes or more.  

 

I had an problem with moving an iPad2 to a new Verizon share plan, and Apple told me I needed a new SIM card.  IPad2s don't HAVE sim cards.  Oy.

post #104 of 152
Quote:
Originally Posted by JesusFreak View Post

This is really disappointing.  ...  I hate that I have to make an appointment just to come in and have a bad power supply or other minor issue resolved, and then I still end up waiting around 30 minutes or more.  

 

Well, you could tell us about how much you hate making an appointment to get your Dell or HP repaired... Or would that story be more like waiting on hold for 30 minutes to talk to "Fred" in India, who eventually will give you an RMA number so you can ship your computer away for four weeks?

 

I think a little perspective is in order.

post #105 of 152
Quote:
Originally Posted by priced4evil View Post

I don't think this new guy gets it:  Apple doesn't just sell a product, it sells a great customer experience.  Everybody at that company knows that is how it works, and it is amazing that they are letting this guy go forward with this plan.  Maybe they are a little overcrowded (I've felt the opposite most of the time) with employees, but Apple has made a lot of money primarily by focusing on the experience and not the bottom line.

 

I could not agree more. Apple is about user experience. Apple sells hardware (all the rest, the software, music, etc.) is about creating the user experience for the hardware sale which makes the money.

 

There is a saying here: "Trust comes on foot but leaves on horseback". Fill in "customer loyalty", "brand image" etc. Guys like these can damage Apple much faster than Apple can build. The bottom line follows from user experience, it is an outcome of the process, not something you can steer on. Steering on outputs (like results, bottom line) is a bad thing to do. You can measure outputs, but you should steer on inputs.

post #106 of 152
Quote:
Originally Posted by JesusFreak View Post

This is really disappointing.  For all the fanfare, I find the service at Apple Stores to be less then stellar.  Their are too many people who just seem to stand around and take your name, and not nearly enough to help with sales and resolving service problems.  I hate that I have to make an appointment just to come in and have a bad power supply or other minor issue resolved, and then I still end up waiting around 30 minutes or more.  

So Apple is supposed to have 10,000 people in each store so that no one every has to wait?

Please explain who does service better than Apple. You make an appointment (in my store, you can usually get one the same day and never more than 2 days in the future), show up on time, and I've always seen the Genius within 5 minutes of my scheduled time. Undoubtedly, emergencies happen and it may occasionally take longer than 5 minutes, but that's not the norm. They fix your problem for you, often at no charge. If you have to leave the computer, it's generally fixed the next day.

By any standard, Apple's customer service is miles ahead of anyone else in the industry. Try to get that level of service from Dell or HP. You can do it - if you're willing to pay hundreds of dollars for their premiere service, but standard customers have to deal with tech support who can't speak English and are incompetent to do anything more than read a script - and delays of weeks to ship your computer back for repair.
Quote:
Originally Posted by JesusFreak View Post

I had an problem with moving an iPad2 to a new Verizon share plan, and Apple told me I needed a new SIM card.  IPad2s don't HAVE sim cards.  Oy.

iPad2s don't have SIM cards? Really?
http://www.ipad2jailbreak.com/how-to-insert-sim-card-in-ipad-2

Maybe it's not the Apple employee who is confused.

That said, it's unreasonable to expect perfection from retail employees. Apple Store employees are, by and large, excellent employees and very knowledgable. That doesn't mean that there are no exceptions.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
post #107 of 152

If - IF - the customer experience suffers and coarsens in the Apple Stores, then the hard-won goodwill built up over the last few years will evaporate, much to Apple's chagrin. In turn, say goodbye to Apple retail supremacy. None of us goes into an Apple store because it's an average American retail setting; it's above average - WAY above average. Customers are notorious fickle and Apple isn't immune to defections from its product lines. No company is.

post #108 of 152
Quote:
Originally Posted by Sedicivalvole View Post

 

Fiat, by any chance?

post #109 of 152
Quote:
Originally Posted by Alex3917 View Post

I was in an Apple store today and they wouldn't give me a free replacement on my Macbook Pro battery, which was so swollen that the trackpad doesn't even work anymore. Yes, it's out of warranty, but it's also a massive fire hazard and has the risk of exploding. (It still holds a charge just fine, it just doesn't fit in the case anymore.) How long until there are more batteries bursting into flames on airplanes because Apple is too cheap to offer replacements. And this is after I already shelled out ~$80 to buy a new power cord within the last couple months because that too had become completely frayed and was also a fire hazard.

 

What's more, I tried to report the swelling issue on their 800 number since it's a serious safety hazard, and they wouldn't even file a report.

 

Apple wouldn't replace your swollen battery even though it was out of warranty? You poor thing.

post #110 of 152

A couple of things… First, Tim Cook knew exactly who he was hiring. Tim Cook is an operational genius, it makes sense that he would hire a retail chief that would emphasize revenue. Steve Jobs = technological visionary. Tim Cook = stock visionary. We are going to be seeing more business and operational changes under Cook, as I'm sure he would like the retail stores to operate as efficiently as corporate.

 

Second, there are way too many employees at the typical Apple Store who do nothing but stand around and talk to other Apple Store employees. We have two Apple stores here in the Phoenix area, and I've been to both. It's great if you go there to geek around, play with devices and browse. However, try going in there to buy something specific. You have to wade through an ocean of people wandering around aimlessly and a ton of blue shirts standing around laughing with customers but doing nothing to sell product or help those of us who are ready to buy.

 

I would guesstimate that about 20%-30% of the staff at the two local Apple Stores could easily be laid off with only positive benefits to the store. When you pay your employees to stand around talking to your other employees, there's a problem. This type of behavior is common at Apple Store.

post #111 of 152
Quote:
Originally Posted by Dick Applebaum View Post

As I am writing this, there are 75 posts on this thread. Of these, 15 are by members with over 1000 posts. The remaining 60 are by members with less than 1000 posts -- often numbering in single or double digits.
So, 80% of the posts in this thread are by relatively new members.... FWIW.
 

Your FWIW is worth SFA, Dick.  I have a post count about one tenth of yours, but I have been a registerd poster here longer than you, and was a lurker for a couple years before that.

Quote:
Originally Posted by jragosta View Post


Then don't buy it.
But many people consider insurance to be absolutely essential for a portable computing device. I know that I do. The risk of damage is very high and the cost of repairs is equally high. While I am always amused when Best Buy offers $29.99 insurance on a $49 device, AppleCare is a great deal. As such, I would consider a sales person who didn't mention it to be neglecting their responsibilities to me as a customer.
It's not hard to say 'no, thank you'.

I recently bought two Apple products, including a Macbook Pro Retina, and didn't for one second consider getting Applecare.  As I alluded to in another post, Apple is employing sharp practice in it's selling of Applecare here in Europe.

Quote:
Originally Posted by Rogifan View Post

I'll just remind all the Tim Cook haters that it was Steve Jobs who recommended Cook replace him as CEO. Care to explain that one away? Because I don't think you can.

Wasn't Steve rather ill at the time?

post #112 of 152
John Browett really needs to be fired. This will definitely damage employee morale, damage customer relationships, & ultimately kill sales and the profits he's seeking to add to an already swollen bottom line. Unlike Apple products, John doesn't work!
post #113 of 152
Quote:
Originally Posted by Apple ][ View Post

 

40-50 million babies are slaughtered every year (worldwide of course), those kind of people don't need Apple's help for that.lol.gif

And yet the planet's population still grows...people need to stop making so many babies. 

post #114 of 152
Originally Posted by eksodos View Post
This might finally push me to making a platform switch to Microsoft Surface. First it was the draconian App Store policies…


And you think you're going to have a… better… time over there. Sure thing… 

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply
post #115 of 152
Quote:
Originally Posted by cnocbui View Post

Wasn't Steve rather ill at the time?
so you're suggesting Steve wasn't in the right frame of mind to decide who should be the next CEO and the board shouldn't have gone with his recommendation? Who else should they have picked for CEO?
post #116 of 152
Everyone... Write to Tim with your objections.... Bowett has to go... He is trying to turn apple store into a car dealership..

Write and state your minds

Tcook at apple dot com
post #117 of 152

emphasizes revenue over customer experience.

 

 

This does not make any sense in connection with Apple. 

 

Is this an *actual* strategy??

 

I'm sorry but I just don't get this. It doesn't make any sense. 

post #118 of 152
Quote:
Originally Posted by Yojimbo007 View Post

Everyone... Write to Tim with your objections.... Bowett has to go... He is trying to turn apple store into a car dealership..
Write and state your minds
Tcook at apple dot com

 

For what it's worth, I just did. 

post #119 of 152
Quote:
Originally Posted by cnocbui View Post

Quote:
Originally Posted by Dick Applebaum View Post

As I am writing this, there are 75 posts on this thread. Of these, 15 are by members with over 1000 posts. The remaining 60 are by members with less than 1000 posts -- often numbering in single or double digits.
So, 80% of the posts in this thread are by relatively new members.... FWIW.
 

Your FWIW is worth SFA, Dick.  I have a post count about one tenth of yours, but I have been a registerd poster here longer than you, and was a lurker for a couple years before that.

 

 

Actually, I posted (and was quite active) under a different name, "dicklacara", for several years before I started using my current name.   I chose 1,000 posts as a threshold, because it was relatively easy to scan the 75 posters...  I think 300-400 would have been a better threshold -- or, better, join date.   You are a long time member and most (including me) would consider you a regular.

 

What I was trying to indicate is that a plurality of posters to this thread had a noticeably small number of posts (6, 24, etc.) -- and many of these were knee-jerk reactions to an article that was unsourced and had no citations to back it up.   All-in-all, this article and thread are much ado about nothing that can be substantiated.

 

This article should have been prefixed with:  What If:

 

 

Quote:
Originally Posted by jragosta View Post


Then don't buy it.
But many people consider insurance to be absolutely essential for a portable computing device. I know that I do. The risk of damage is very high and the cost of repairs is equally high. While I am always amused when Best Buy offers $29.99 insurance on a $49 device, AppleCare is a great deal. As such, I would consider a sales person who didn't mention it to be neglecting their responsibilities to me as a customer.
It's not hard to say 'no, thank you'.

I recently bought two Apple products, including a Macbook Pro Retina, and didn't for one second consider getting Applecare.  As I alluded to in another post, Apple is employing sharp practice in it's selling of Applecare here in Europe.

 

 

Whenever I buy a product (Apple or other) that has one (or a few) expensive fragile parts and/or is intended for rugged (mobile) use, I consider the warranty.  In the case of an Apple product, the AppleCare warranty is usually a good investment -- especially for iPhone, iPad or MacBook.

 

As I understand it, the EU requires a 2 year standard warranty, and AppleCare just extends that for an additional year -- so that may not be such a good deal.  In the US, 1 year is standard and Applecare extends that for an additional 2 years.   I suspect Apple needs to change its terms to make Applecare viable in the EU.

 

 

Quote:
Originally Posted by Rogifan View Post

I'll just remind all the Tim Cook haters that it was Steve Jobs who recommended Cook replace him as CEO. Care to explain that one away? Because I don't think you can.

Wasn't Steve rather ill at the time?

 

 

Tim Cook had been COO for several years, then Acting CEO for about a year (AIR), before Steve recommended him to replace him as permanent CEO.   If Steve was astute enough to introduce the iPhone and put Tim Cook in place -- I don't think you can question his judgement on one and not the other.   Also, Steve's illness, apparently, did not affect his mental and reasoning capabilities -- which appeared intact through his last several public appearances.


Edited by Dick Applebaum - 8/28/12 at 9:56am
"...The calm is on the water and part of us would linger by the shore, For ships are safe in harbor, but that's not what ships are for."
- Michael Lille -
Reply
"...The calm is on the water and part of us would linger by the shore, For ships are safe in harbor, but that's not what ships are for."
- Michael Lille -
Reply
post #120 of 152
Quote:
Originally Posted by Dick Applebaum View Post

As I am writing this, there are 75 posts on this thread. Of these, 15 are by members with over 1000 posts. The remaining 60 are by members with less than 1000 posts -- often numbering in single or double digits.
So, 80% of the posts in this thread are by relatively new members.... FWIW.
As to the topic of this thread: if Apple is sacrificing customer satisfaction and customer experience for revenue, It is a big mistake, IMO -- and will have the opposite effect.
So far, all we have is anecdotal information -- some of it positive and some of it negative.
"Retail" is hard to do right -- especially when the staff requires expertise and training. Morale must be maintained, while at the same time staff levels must be adjusted to compensate for attrition, seasonality, product cycles and external influences.
So far, Tim Cook has proven to be a very savvy and effective executive. I have seen no evidence that Tim has done anything but enhance the "Apple" left by Steve.


Agree with every point. But ifoapplestore is the most solid source of info on Apple Stores that I know of.

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: General Discussion
AppleInsider › Forums › General › General Discussion › Apple Stores reportedly continue to see cutbacks as focus shifts to revenue