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Delta deploying 4500 Apple iPads at US airport restaurants

post #1 of 33
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Delta Air Lines announced on Wednesday that it has begun deploying iPads in restaurants at Minneapolis-St. Paul International Airport, joining New York's LaGuardia Airport in serving customers food in 15 minutes or less.

Wednesday's kick-off utilizes 250 iPads, but will quickly expand to a total of 2,500 over the next 18 months. In all, Delta will have more than 4,500 iPads in use at three of its airport hubs over the next year alone.

Travelers at the Minneapolis-St. Paul International Airport can find iPads in use in Concourse G's MinniBar, Mimosa, and Shoyu. The iPads are being deployed in partnership with OTG, an airport-based food and beverage operator.

With iPads located inside airport restaurants in Minneapolis and LaGuardia, customers can order catered and customized meals through an intuitive visual menu. The food is then prepared fresh and served in 15 minutes or less.

Customers are also provided a browser that allows travelers to log into Facebook, Twitter and personal e-mail accounts. The iPads can also be used to check a flight's status, play games, and watch news video clips.

iPad


Once a customer is completed with the iPad, their personal information is securely removed immediately once the device's home button has been pressed. User information is also removed once the iPad has been left idle for two minutes.

"Delta is following through on our commitment to invest in our Minneapolis-St. Paul hub by improving the airport experience with these truly unique amenities," said Bill Lentsch, Delta?s senior vice president ? Minnesota Operations. "These enhancements on the ground coupled with our in-flight investments such as installing full flatbed seats in BusinessElite and Wi-Fi on more than 800 aircraft, make for a unique traveling experience on Delta that no other carrier can match."

Beyond the 250 iPads deployed on Wednesday, Delta and OTG have promised to have more than 2,500 iPads available for passengers to use in restaurants and gate-house areas in Minneapolis. St. Paul International Airport by the end of 2013. Delta and OTG have also deployed iPads in Terminals C and D of LaGuardia Airport.

"OTG and Delta are committed to dramatically improving a traveler?s airport experience. This deployment is extremely exciting because it allows us to share our vision of how we're making the new airport experience a reality," said Rick Blatstein, chief executive officer of OTG. "We continue to expand our offerings around the nation and now to the millions of travelers that come through Delta?s hub at MSP. Travelers flying through Minneapolis-St. Paul International Airport will be able to experience our customized technology along with quality, chef driven food."
post #2 of 33

This is music to my ears.  Anything to help expedite and make a flier's life a little easier is welcoming news.  iPads are easy, intuitive, durable, and thanks to iOS, rock-solid!

Hmmm... don't seem to read too much in the news about Android tablets penetrating anything more than a desk drawer.

post #3 of 33
Quote:
Originally Posted by sflocal View Post

This is music to my ears.  Anything to help expedite and make a flier's life a little easier is welcoming news.  iPads are easy, intuitive, durable, and thanks to iOS, rock-solid!

Hmmm... don't seem to read too much in the news about Android tablets penetrating anything more than a desk drawer.

Or the occasional wall.

post #4 of 33
Quote:
Originally Posted by sflocal View Post

This is music to my ears.  Anything to help expedite and make a flier's life a little easier is welcoming news.  iPads are easy, intuitive, durable, and thanks to iOS, rock-solid!

Hmmm... don't seem to read too much in the news about Android tablets penetrating anything more than a desk drawer.

 

Now if Delta could make flying less expensive and more ontime, I'll forgo the iPad, and instead bring my own (free WiFi would be nice in MSP too!)...

 

 

and for someone who has a house under the MSP 35/17 runway flight path... SELL THOSE STAGE 2 MD-80s TO ELBONIA.... WHY AM I SHOUTING?  WHAT?  YES.  THEY ARE THAT G@D^(&ED LOUD HERE 2 MILES FROM THE END OF THE RUNWAY!!!!

post #5 of 33

Waiting in airports just got even MORE fun! Who would have thought it possible?

post #6 of 33

Flying for many people is a tiresome and stressful activity, and the last thing that these people want is to sit down and use a horrible, unresponsive and crashy Android tablet while sitting in an airport. Using an iPad is an enjoyable experience, while using Android is anybody's worst nightmare.

post #7 of 33
Quote:
Originally Posted by TheOtherGeoff View Post

 

Now if Delta could make flying less expensive and more ontime, I'll forgo the iPad, and instead bring my own (free WiFi would be nice in MSP too!)...

 

 

and for someone who has a house under the MSP 35/17 runway flight path... SELL THOSE STAGE 2 MD-80s TO ELBONIA.... WHY AM I SHOUTING?  WHAT?  YES.  THEY ARE THAT G@D^(&ED LOUD HERE 2 MILES FROM THE END OF THE RUNWAY!!!!

I agree... those MD-80's are crazy loud.  I bring earplugs in case I have to fly on one of those planes.

As far as flying less-expensive, it's already bare-bones as it is and you see the direction that decision is taking the industry.  If I have a choice between two airlines, I (nowadays) always prefer paying more knowing I get better service, nicer planes, better (or serving) food, and of course happier flight-attendents.  One really sees the difference nowadays when paying an extra $20-$30 for a different airline compared to the cost-cutters.  Just my 2-cents.

post #8 of 33
Quote:
Originally Posted by TheOtherGeoff View Post

 

Now if Delta could make flying less expensive and more ontime, I'll forgo the iPad, and instead bring my own (free WiFi would be nice in MSP too!)...

 

 

 

If tickets are expensive, it's not really the airline's fault, AFAIK. When I bought a ticket for a recent trip, about half of the price was for taxes.

post #9 of 33
Quote:
Originally Posted by sflocal View Post

This is music to my ears.  Anything to help expedite and make a flier's life a little easier is welcoming news.  iPads are easy, intuitive, durable, and thanks to iOS, rock-solid!


Hmmm... don't seem to read too much in the news about Android tablets penetrating anything more than a desk drawer.

That can't be true. Everyone knows that iPads are toys and no one would ever buy one. /s

Quote:
Originally Posted by sflocal View Post

I agree... those MD-80's are crazy loud.  I bring earplugs in case I have to fly on one of those planes.

They're not that bad. I fly in MD80s and Super80s (American) all the time. They're a little louder than some of the competition, but it's really not that noticeable a difference unless you're intentionally looking out for it.
Quote:
Originally Posted by sflocal View Post

As far as flying less-expensive, it's already bare-bones as it is and you see the direction that decision is taking the industry.  If I have a choice between two airlines, I (nowadays) always prefer paying more knowing I get better service, nicer planes, better (or serving) food, and of course happier flight-attendents.  One really sees the difference nowadays when paying an extra $20-$30 for a different airline compared to the cost-cutters.  Just my 2-cents.

The only problem is that all the majors are equally bad. I'm approaching 4 million lifetime miles with experience on almost every major airline and none of the domestic airlines have any significant advantage over the others. JAL and Singapore Airlines are nice, but that's only for flights to Asia.
Quote:
Originally Posted by "Apple 
[" url="/t/152211/delta-deploying-4500-apple-ipads-at-us-airport-restaurants#post_2178620"]
If tickets are expensive, it's not really the airline's fault, AFAIK. When I bought a ticket for a recent trip, about half of the price was for taxes.

For some flights, it's considerably over 1/2. And fuel makes up a large part of the rest.

I was looking for flights to Europe over Christmas using a mileage award. Purchasing the ticket outright would be just over $1,000. Using miles for the ticket and paying just the taxes would cost me $700.
Edited by jragosta - 8/29/12 at 1:56pm
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post #10 of 33
Quote:
Originally Posted by jragosta View Post


That can't be true. Everyone knows that iPads are toys and no one would ever buy one. /s
They're not that bad. I fly in MD80s and Super80s (American) all the time. They're a little louder than some of the competition, but it's really not that noticeable a difference unless you're intentionally looking out for it.
The only problem is that all the majors are equally bad. I'm approaching 4 million lifetime miles with experience on almost every major airline and none of the domestic airlines have any significant advantage over the others. JAL and Singapore Airlines are nice, but that's only for flights to Asia.
For some flights, it's considerably over 1/2. And fuel makes up a large part of the rest.
I was looking for flights to Europe over Christmas using a mileage award. Purchasing the ticket outright would be just over $1,000. Using miles for the ticket and paying just the taxes would cost me $700.


I fly internationally.  When I have a choice between a US carrier and International (usually Europe), I take the international carrier usually even though it is generally more expensive because I know the service is (usually) much better.

I do agree though that the US carriers in terms of service is generally the same - not good.  But heck, when people are choosing to fly the absolute cheapest flight, and then complain why the service/quality is bad.. WTF?  One gets what they pay for.  I understand that flying is expensive but when one can fly from SF to NY on a $90 special flight, something's gotta give eventually.

post #11 of 33
Quote:
Originally Posted by sflocal View Post

I agree... those MD-80's are crazy loud.  I bring earplugs in case I have to fly on one of those planes.

As far as flying less-expensive, it's already bare-bones as it is and you see the direction that decision is taking the industry.  If I have a choice between two airlines, I (nowadays) always prefer paying more knowing I get better service, nicer planes, better (or serving) food, and of course happier flight-attendents.  One really sees the difference nowadays when paying an extra $20-$30 for a different airline compared to the cost-cutters.  Just my 2-cents.

 

ugly loud when inside...outside: headache inducing when on the ground 700' below one taking off.   The only good thing is that 35/17 is placed such that they rarely use it for landings... then there is no 'scatter'  they have to be on the flight path.

 

as for pricing, I agree on the taxes and fees... but comparatively, they were +$200 more expensive, even with lower cost planes (smaller crews) and routes (non-stop vs 1stop).   They've got MSP locked with 85% of the sorties, thus not enough competition to drive costs down

post #12 of 33

Yet, they have the oldest average fleet of 16.2 years of any of the legacy carriers in the US.  Get newer, quieter, more fuel efficient planes and forgo the iPads.

post #13 of 33
Quote:
Originally Posted by jragosta View Post

They're not that bad. I fly in MD80s and Super80s (American) all the time. They're a little louder than some of the competition, but it's really not that noticeable a difference unless you're intentionally looking out for it.

I have regular iPhone earbuds which I connected to my iPad to watch a video while flying. There was a lot of quiet dialogue in the film. The iPad, through those earbuds, is just not loud enough to be audible over the engine noise. I think I need headphones but those are kind of bulky to lug around.

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post #14 of 33
Quote:
Originally Posted by GoonerYoda View Post

Yet, they have the oldest average fleet of 16.2 years of any of the legacy carriers in the US.  Get newer, quieter, more fuel efficient planes and forgo the iPads.

Unfortunately you can't trade 650 iPads for 1 nice new jet.  Not hardly.

post #15 of 33
Quote:
Originally Posted by jragosta View Post

The only problem is that all the majors are equally bad. I'm approaching 4 million lifetime miles with experience on almost every major airline and none of the domestic airlines have any significant advantage over the others. JAL and Singapore Airlines are nice, but that's only for flights to Asia.
I mostly agree with this.

The only US domestic airline that is a little bit better is Virgin America. Their prices have steadily climbed as they have picked up more routes, not really the bargain they were when they started.
post #16 of 33
Quote:
Originally Posted by mstone View Post

I have regular iPhone earbuds which I connected to my iPad to watch a video while flying. There was a lot of quiet dialogue in the film. The iPad, through those earbuds, is just not loud enough to be audible over the engine noise. I think I need headphones but those are kind of bulky to lug around.

I found the Griffin add on kit for Apple's ear buds make a huge difference to both comfort and keeping out extraneous sounds especially when flying.
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post #17 of 33

Used an iPad based payment system at a restaurant in the California Sierra, Tioga Pass Resort: quick and easy and I got an emailed receipt for my records.

post #18 of 33
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Originally Posted by Apple ][ View Post

 

If tickets are expensive, it's not really the airline's fault, AFAIK. When I bought a ticket for a recent trip, about half of the price was for taxes.


Additionally, on average, recently, about 40% of the cost of a ticket goes to fuel, another charge that the airlines can do very little about.

post #19 of 33
Quote:
Originally Posted by TheOtherGeoff View Post

 

Now if Delta could make flying less expensive and more ontime, I'll forgo the iPad, and instead bring my own (free WiFi would be nice in MSP too!)...

 

 

and for someone who has a house under the MSP 35/17 runway flight path... SELL THOSE STAGE 2 MD-80s TO ELBONIA.... WHY AM I SHOUTING?  WHAT?  YES.  THEY ARE THAT G@D^(&ED LOUD HERE 2 MILES FROM THE END OF THE RUNWAY!!!!

 

Let me please respond to the insanity of this post. You want travel to be less expense yet you want Delta to sell the capital intensive investment that earns them revenue and replace it with an even more expensive aircraft. That will surely lower ticket prices! And let me ask what came first, the MSP airport or the purchase of your home 2 miles the runway. I have experienced people who complained about the noise from an airport that was in continuous operation since 1917 and they were in their homes less than 2 years. IMHO you should't complain about a situation when you don't do your own due diligence. 

post #20 of 33
Quote:
Originally Posted by TheOtherGeoff View Post

 

Now if Delta could make flying less expensive and more ontime, I'll forgo the iPad, and instead bring my own (free WiFi would be nice in MSP too!)...

 

 

and for someone who has a house under the MSP 35/17 runway flight path... SELL THOSE STAGE 2 MD-80s TO ELBONIA.... WHY AM I SHOUTING?  WHAT?  YES.  THEY ARE THAT G@D^(&ED LOUD HERE 2 MILES FROM THE END OF THE RUNWAY!!!!

 

I used to live in a house like that, the automatic pause in conversations when you hear a plane approaching.

 

The rattling of crockery, the 6am curfew based "alarm clock" and 11pm last flight, missing vital parts of television shows,

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post #21 of 33

All Nippon Airways (ANA) is providing all of its pilots (about 2500) with iPads for maps and plans to save a bundle. 

 

 

http://www3.nhk.or.jp/daily/english/20120828_44.html

 

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post #22 of 33
Quote:
Originally Posted by mstone View Post

I have regular iPhone earbuds which I connected to my iPad to watch a video while flying. There was a lot of quiet dialogue in the film. The iPad, through those earbuds, is just not loud enough to be audible over the engine noise. I think I need headphones but those are kind of bulky to lug around.

 

Get a good set of canalphones, I mow my lawn while using mine and music is loud and clear, the absence of background noise can be a bit disconcerting at first but you soon get used to it.

Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
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post #23 of 33
Quote:
Originally Posted by sflocal View Post


I fly internationally.  When I have a choice between a US carrier and International (usually Europe), I take the international carrier usually even though it is generally more expensive because I know the service is (usually) much better.

I do agree though that the US carriers in terms of service is generally the same - not good.  But heck, when people are choosing to fly the absolute cheapest flight, and then complain why the service/quality is bad.. WTF?  One gets what they pay for.  I understand that flying is expensive but when one can fly from SF to NY on a $90 special flight, something's gotta give eventually.

except Virgin America the only good one in the US..even because it is not an American company 

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post #24 of 33
Quote:
Originally Posted by sflocal View Post

This is music to my ears.  Anything to help expedite and make a flier's life a little easier is welcoming news.  iPads are easy, intuitive, durable, and thanks to iOS, rock-solid!

Hmmm... don't seem to read too much in the news about Android tablets penetrating anything more than a desk drawer.

 

Just ask any Android cultist. The general public has totally tuned against Apple after their heinous lawsuit against innocent, angelic Samsung. Soon all iOS device will be in the trash cans, replaced by gloriously superior Android phones and tablets. Delta will regret the day they picked the evil iPad. All of humanity is now anti-Apple. Go ahead, ask any poster on C|net.

post #25 of 33
Quote:
Originally Posted by lkrupp View Post

 

Just ask any Android cultist. The general public has totally tuned against Apple after their heinous lawsuit against innocent, angelic Samsung. Soon all iOS device will be in the trash cans, replaced by gloriously superior Android phones and tablets. Delta will regret the day they picked the evil iPad. All of humanity is now anti-Apple. Go ahead, ask any poster on C|net.

 

I don't know if it was the same in the US but in Australia you'd walk into a phone store and all you'd see is different Nokia models with a sprinkling of other brands, that is the "choice" Samsung wants people to have, walk into a phone store full of different Samsung models with a sprinkling of other brands.

 

Poor little, hard done by Samsung.

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post #26 of 33
Quote:
Originally Posted by TheOtherGeoff View Post

Now if Delta could make flying less expensive and more ontime, I'll forgo the iPad, and instead bring my own (free WiFi would be nice in MSP too!)...

Terminal services are generally run by an outside company on behalf of the airline so the two budgets aren't connected

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post #27 of 33
Quote:
Originally Posted by "Apple 
[" url="/t/152211/delta-deploying-4500-apple-ipads-at-us-airport-restaurants#post_2178616"]Flying for many people is a tiresome and stressful activity,

Which is I hope there are lots of kids games. Some Barney eps and a map to see where the nearest bathroom is

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post #28 of 33

They have had them at JFK since at least January. By the time I went back through there in July, a few of them were pretty much worn out!

post #29 of 33
Quote:
Originally Posted by TheOtherGeoff View Post

Quote:
Originally Posted by sflocal View Post

This is music to my ears.  Anything to help expedite and make a flier's life a little easier is welcoming news.  iPads are easy, intuitive, durable, and thanks to iOS, rock-solid!


Hmmm... don't seem to read too much in the news about Android tablets penetrating anything more than a desk drawer.

Now if Delta could make flying less expensive and more ontime, I'll forgo the iPad, and instead bring my own (free WiFi would be nice in MSP too!)...


and for someone who has a house under the MSP 35/17 runway flight path... SELL THOSE STAGE 2 MD-80s TO ELBONIA.... WHY AM I SHOUTING?  WHAT?  YES.  THEY ARE THAT G@D^(&ED LOUD HERE 2 MILES FROM THE END OF THE RUNWAY!!!!

As someone who remembers when MSP,was called Wold-Chamberland (1940s), I think it's a great idea. I hope that they are flexible enough to allow access to people who bring their own iPads...

Who knows... 2,500 iPads here, 4,500 iPads there -- pretty soon this could add up to some real numbers!
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post #30 of 33
Quote:
Originally Posted by Shoozz View Post

Let me please respond to the insanity of this post. You want travel to be less expense yet you want Delta to sell the capital intensive investment that earns them revenue and replace it with an even more expensive aircraft. That will surely lower ticket prices! And let me ask what came first, the MSP airport or the purchase of your home 2 miles the runway. I have experienced people who complained about the noise from an airport that was in continuous operation since 1917 and they were in their homes less than 2 years. IMHO you should't complain about a situation when you don't do your own due diligence. 

Well said. They're spending tens of millions of dollars soundproofing homes in my city - where most of the residents moved in long after the the most recent airport expansion was completed. You bought the home and got a great discount because it's near an airport, so soundproof your own home rather than demanding that taxpayer cover the cost.

Too bad the city council didn't have the guts to stand up to these freeloaders.
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post #31 of 33

Wonder what they're using for a protective case.

 

There's a reason many restaurant menus are laminated...

post #32 of 33
Originally Posted by sippincider View Post
There's a reason many restaurant menus are laminated...

 

Is this where I embed a YouTube link of the Mr. Creosote sketch?

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post #33 of 33
Quote:
Originally Posted by daylove22 View Post

except Virgin America the only good one in the US..even because it is not an American company 

But Virgin America actually is an American company. They pretty much had to be in order to obtain a charter from the FAA: by law, domestically chartered airlines can have no more than 25% foreign ownership, so Virgin Group owns 25% and an American-based holding company owns 75%. I still lived in SF at the time Virgin America was trying to get off the ground, so I followed the developments in the news pretty closely over the years. It was quite a saga, but the end result is a pretty solid carrier, though I'm a bit tired of their incessant Google / ChromeBook pushing. We fly them frequently between JFK, SFO and LAS, and don't miss the legacy carriers one bit.

 

JetBlue is also pretty good, but I've been happier with Virgin overall.

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