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Online Apple Store, AT&T site both down as iPhone 5 pre-orders loom

post #1 of 114
Thread Starter 
With a little over three hours to go before Apple opens up pre-orders for the iPhone 5, the company's online storefront, as well as AT&T's entire site, has gone down in preparation for what is expected to be an onslaught of traffic.

AT&T's website is only available to current customers wanting to manage their account, while Apple's site is fully functional save for the online store.

Apple put up its familiar "We'll be back" sign, that now cycles through a number of different languages, as it braces for the expected horde of people wanting to be the first to pre-order the new iPhone 5. The connected Apple Store iOS app is also displaying the same message.

Apple Store Down
Source: Apple


AT&T's page went down for maintenance a couple hours earlier than the Apple Store, and includes a splashy placeholder with a timer counting down to the "the big event."

AT&T Down
Source: AT&T


Both companies are most likely taking precautions to not repeat the pre-order troubles seen with last year's iPhone 4S. Overwhelming demand for the last-generation handset caused some customers to receive error messages when ordering began shortly after midnight on Oct. 7, 2011, though the system was sorted out a few hours later.

As of this writing, the websites of the two other major U.S. wireless operators that will initiate iPhone 5 pre-orders on Friday, Verizon and Sprint, are fully functional.
post #2 of 114
Originally posted by AT&T's site in eight minutes:
"503 Service Not Available? What did you expect!"

 

How long has the Apple Store cycled through different languages on the square?

Originally posted by Relic

...those little naked weirdos are going to get me investigated.
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Originally posted by Relic

...those little naked weirdos are going to get me investigated.
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post #3 of 114

Now if only the phone wasn't a fail. (Joking)

 

Anyway, I think the iPhone 5 is nice looking (i am not a fan of the 3G type design). I also think it is a bigger jump than many people think. Like the SII to the SIII. All you can do is make it faster with a better battery. Just the iphone 5 is better made and not so damn big.

 

I'm not a big fan of things getting so thin, so i hope in the future its more about the function (increased battery life, 10+ hours) rather than the thickness, keep it about the same. I don't want to feel like im holding air or paper.

post #4 of 114

Ready to go here.  Been waiting for this inevitable launch so I could replace my out-of-contract iPhone 4.  And I'm glad Apple turned out to be so predictable on what iPhone 5 was going to be, basically a shrunk down iPad 3.  That's what I've been counting on and it's good to see it happened.

post #5 of 114

I'll be all set. One of the upsides of living in Alaska: 3am Eastern is 11pm Alaskan. As long as the system doesn't crash and burn like last year, I should have all my orders placed and be in bed by midnight.

 

Of course, that was the plan last year as well. We all know how smoothly that went. I think I had my last phone ordered by 4:14 am.

post #6 of 114

I can't believe I'll be missing Day One pre-ordering, all because my car is in the shop with cost of repair to be determined. Sadness. I guess I can wait a month or two right... right... 

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When a company stops chasing profit and start chasing the betterment of their products, services, workforce, and customers, that will be the most valuable company in the world.
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post #7 of 114

AT&T's "big event" is their servers crashing.

post #8 of 114
Ugh. I remember this. Impatiently waiting for the announcement. Impatiently waiting for pre-order. Impatiently waiting for the Fed-Ex tracking to update. Freaking out for 12 hours while my iPhone is shown on Fed-Ex's website as being in Oakland (Don't kill my iPhone Oakland!) ...

Then sitting at home on the arrival day getting excited every time I hear a truck engine...

it never ends. 1hmm.gif
post #9 of 114
Hey what's the deal with cases, btw? I haven't seen anything about this on the sites... is Apple doing a bumper or something?
post #10 of 114

I have to ring up my phone company at 5:01pm local time to arrange to upgrade my plan, it's midnight for online orders.

 

Strange, I wonder why they don't do this for any other phones?

Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
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Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
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post #11 of 114

Probably not the carriers, but I have a feeling Apple's going to be a little more prepared this time around when the flip is switched.

I'm not a pessimist. I'm an optimist, with experience.
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I'm not a pessimist. I'm an optimist, with experience.
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post #12 of 114
Quote:
Originally Posted by thataveragejoe View Post

Probably not the carriers, but I have a feeling Apple's going to be a little more prepared this time around when the flip is switched.

 

I hope so. I remember the iPhone 4 preorder. I stopped trying to get through to Apple's site at around 9 am. I went to a movie (I think it was The A-Team) and returned around 4 pm. I got the new iPhone ordered about an hour later, but it got delivered on time.

post #13 of 114
Quote:
Originally Posted by DeanSolecki View Post

Ugh. I remember this. Impatiently waiting for the announcement. Impatiently waiting for pre-order. Impatiently waiting for the Fed-Ex tracking to update. Freaking out for 12 hours while my iPhone is shown on Fed-Ex's website as being in Oakland (Don't kill my iPhone Oakland!) ...
Then sitting at home on the arrival day getting excited every time I hear a truck engine...
it never ends. 1hmm.gif

 

I think the trick is to honestly not care.  I've been using my iphone 4 since launch and I've grown accustomed to it, its not like its some horrible device I need to get rid of right now. (In fact I may miss it because it and apple have served me so well).  I also had an original iphone since launch and used it until the 4 came out.  That was a real, substansial upgrade like I expect this will be.

 

And it helps to be doing the upgrade for good reasons.  If its just to get the latest toy, it becomes all about that christmas-morning-high.  You can build up expectations and end up feeling negative when something goes wrong.  And you know in today's globalized world of manufacturing and delivery chains, a lot can go wrong.

 

I try not to jump at the latest thing.  I would have liked to have an iphone 4s but I knew that waiting for the 5 was the big prize.  And since the 4s has been out a year now I've waited so long for this, I can wait another month or whatever it takes.  Yes I skipped over the whole iphone 3/3gs models, they never seemed like significant enough updates to me.  But I'll get it sometime in October is my expectation, and I'm willing to put the order in now just in case it ends up taking longer than I expect.

post #14 of 114
Quote:
Originally Posted by Seankill View Post

Now if only the phone wasn't a fail. (Joking)

 

Anyway, I think the iPhone 5 is nice looking (i am not a fan of the 3G type design). I also think it is a bigger jump than many people think. Like the SII to the SIII. All you can do is make it faster with a better battery. Just the iphone 5 is better made and not so damn big.

 

I'm not a big fan of things getting so thin, so i hope in the future its more about the function (increased battery life, 10+ hours) rather than the thickness, keep it about the same. I don't want to feel like im holding air or paper.

Agreed.  How thin is best?  The thinner the better.  You can only go so thin until eventually its just a sheet of glass?  Does the newer thinner attitude make it a requirement?  What if Apple didn't make the iPhone 5s or 6 thinner would people then be critical and say bad things about the Apple iPhone model that wasn't thinner.

 

Also.  Where does the iPhone 6 go?  We pretty much know that the iPhone 4s was basically the same size and weight as the 4.  So we can assume that the iPhone 5s will be the same size and weight as the 5.  Yet where does Apple go from there?  Will the 6 be wider?  will Apple leave the logic of the thumb and its function in relation to the screen?  Do people see a wider screen as an advantage compared to a taller screen?  Will Apple adapt the wider screen but same thickness in the 8th (iPhone 6) model of iPhone?

An Apple man since 1977
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An Apple man since 1977
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post #15 of 114

BTW, has Apple shown off any accessories/cases for the new iPhone yet? New bumpers?

post #16 of 114
@REC

I also went iPhone, iPhone 4, (now) iPhone 5... skipping an increment definitely makes the update feel a little more "revolutionary," and when the 3GS came out I wasn't that impressed (although in hindsight, I think it was because I'd expected each of the "next" iPhones to be as big of a jump as the original iPhone had been over the then-current "smart phones," which as an attitude towards tech was, and still is, incredibly unrealistic.)

I can't stop the night-before-christmas teeth grinding, however. You win that round. 1smile.gif
post #17 of 114
Quote:
Originally Posted by Mazda 3s View Post

BTW, has Apple shown off any accessories/cases for the new iPhone yet? New bumpers?

http://www.cultofmac.com/190499/why-apple-is-killing-off-the-bumper-and-why-you-wont-need-a-case-for-your-iphone-5/
post #18 of 114
Quote:
Originally Posted by Tallest Skil View Post

 

How long has the Apple Store cycled through different languages on the square?

 

I have a strong feeling that the store is going to stay unavailable until 0:00 PST/03:00 EST.

post #19 of 114
Once they're back up, all hell is going to break loose. Barclays and Credit Suisse have already raised their expectations for the stock.

Also, you're going to need a new case for that new iPhone. You might want to consider a stylish one that is a wallet, case and stand.  http//icrobat.com
post #20 of 114

Listen, my wife is a clutz, she'll find a way to break/drop it. She WILL be getting some kind of case 1smile.gif
post #21 of 114
Quote:
Originally Posted by Mazda 3s View Post

Listen, my wife is a clutz, she'll find a way to break/drop it. She WILL be getting some kind of case 1smile.gif

I also had doubts when I read that article, since breaking the glass isn't the only thing that can happen to it (my iP4 has many a ding and scratch since I decided to go caseless.)

It does appear, however, that the bumper is no longer an Apple product.

If you do a google search there are many currently-shipping 3rd party options, however (which is what I did after asking about why there has been no talk of cases since the 5 was announced.)

Guess Apple is leaving it to inCase et al. to keep your wife from breaking her phone. 1smile.gif
post #22 of 114
Quote:
Originally Posted by tylerk36 View Post

Also.  Where does the iPhone 6 go?  We pretty much know that the iPhone 4s was basically the same size and weight as the 4.  So we can assume that the iPhone 5s will be the same size and weight as the 5.  Yet where does Apple go from there?  Will the 6 be wider?  will Apple leave the logic of the thumb and its function in relation to the screen?  Do people see a wider screen as an advantage compared to a taller screen?  Will Apple adapt the wider screen but same thickness in the 8th (iPhone 6) model of iPhone?

 

The iPhone 6 will feature AirTouch technology - no longer will you touch the screen, rather you just need to gesture with your thumb and these gestures will be picked up by the 3-axis infrared tracking sensors. Since screen size will no longer be restricted by thumb-span, this will allow Apple to upgrade the screen to a 5.5" Retina 4K screen.

 

The iPhone 7 will have a similar design and form factor as the iPhone 6, but will feature a 5.5" Retina 4K 3D screen.

post #23 of 114

Firstly, I'm happy to be part of this pre-order party.

 

Secondly, while we are waiting I have a few questions:

 

1) What kind of limit has Apple placed in the past on pre-ordering iPhones (unsubsidized)?

 

2) For those who successfully pre-order, when can we expect to receive our iPhones?

post #24 of 114
Quote:
Originally Posted by AIA View Post

Firstly, I'm happy to be part of this pre-order party.

Secondly, while we are waiting I have a few questions:

1) What kind of limit has Apple placed in the past on pre-ordering iPhones (unsubsidized)?

2) For those who successfully pre-order, when can we expect to receive our iPhones?

For 1) I think it was 2 last time, but I'm not really sure.

For 2) When I pre-ordered my iP4 I got it around noon the day before launch, but it was in Los Altos, CA, and I think the bay area gets special treatment. I only have the one data point for reference, however.
post #25 of 114
Hey everybody. I guess this is the AI Virtual Queue. I'm down in Santa Cruz teaching seniors how to use their iOS devices. Getting ready to buy my first UNLOCKED iPhone. Recently discovered http://ConsumerCellular.com which lets me fly on the AT&T network for $11.88 a month thus saving me about $800 a year in excessive AT&T fees. So I'm shelling out $849 plus sales tax • BLACK AT&T 64GB • plus $99 for the AppleCare+ to skip the expensive contract. I fact, I just killed my two year contract with AT&T for $215. Will save that much in just a little over 3 months. My main challenge will be to trim my SIM down to Nano size. That will be a lot of fun since almost no one else is doing what I'm doing to save a bucket load of money. 😜

Well it's almost time to place our orders. Also grabbing one of the last Refurbished Graphite 16GB iPod nanos for $119. 😃 I'm super stoked about the iPhone 5. I've owned every iPhone save the first one. And I'm still excited every year to get the next one. 😍

T-Minus 8 minutes and counting...
Edited by Multimedia - 9/14/12 at 12:04am

Six x 3.5GHz '14 MP, 64GB, 1TB PCIe, 16TB HDs
2.6GHz 6GB 17"HD LED MBP, Sony 52XBR6 HDTV
EyeTV 500, Hybrid 2G, EyeTV 3 HDTV Recorder
64 ATT iPhone 5S, 128 ATT iPad Air, 128 ATT iPad miniRetina, 16...

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Six x 3.5GHz '14 MP, 64GB, 1TB PCIe, 16TB HDs
2.6GHz 6GB 17"HD LED MBP, Sony 52XBR6 HDTV
EyeTV 500, Hybrid 2G, EyeTV 3 HDTV Recorder
64 ATT iPhone 5S, 128 ATT iPad Air, 128 ATT iPad miniRetina, 16...

Reply
post #26 of 114
Quote:
Originally Posted by DeanSolecki View Post

For 1) I think it was 2 last time, but I'm not really sure.
For 2) When I pre-ordered my iP4 I got it around noon the day before launch, but it was in Los Altos, CA, and I think the bay area gets special treatment. I only have the one data point for reference, however.

 

Thanks Dean! The limit of 2 seems to sound familiar to me.

 

The reason for question #2 is that I'm currently overseas so I'll need to ask someone to bring it back for me. Is there anyone who pre-ordered and did not get their phone within a week of the official launch?

post #27 of 114

So where are you all ordering from: Apple, or your phone carrier? I've done both in the past, and I can't recall which was better.

post #28 of 114
Quote:
Originally Posted by Cash907 View Post

So where are you all ordering from: Apple, or your phone carrier? I've done both in the past, and I can't recall which was better.

 

I'll be ordering from Apple (Canada) since I need an unlocked phone.

post #29 of 114
Quote:
Originally Posted by Cash907 View Post

So where are you all ordering from: Apple, or your phone carrier? I've done both in the past, and I can't recall which was better.

I know the AT&T website was a shambles for the iP4 launch, but I didn't do the 4S so it may have been better that time around. I'm going to stick with Apple, nonetheless. Hopefully it won't be as awful as last time; I think I spent a total of 5 hours staring at error messages as Apple tried to reach AT&T's servers.
post #30 of 114

1 minute to go!

post #31 of 114

AT&T is live!!!

post #32 of 114
Quote:
Originally Posted by Cash907 View Post

AT&T is live!!!

Says "LOADING" for rme

post #33 of 114
Quote:
Originally Posted by Cash907 View Post

AT&T is live!!!

 

It looks like the Apple Store is late??

post #34 of 114

It's 0:02 PST and the Apple Store is still offline!

 

Did all of us constantly hitting "refresh" kill it?

post #35 of 114
Quote:
Originally Posted by Mazda 3s View Post

Says "LOADING" for rme

 

Just completed my order. Keep trying.

post #36 of 114

Still down.  Come on

post #37 of 114
Quote:
Originally Posted by Cash907 View Post

 

Just completed my order. Keep trying.

 

Did you order from the Apple Store?

 

*edit* Nevermind I see you were ordering from AT&T

post #38 of 114

Both Apple and At&T are still down

post #39 of 114

It's alive!!

post #40 of 114
Quote:
Originally Posted by AIA View Post

 

Did you order from the Apple Store?

 

*edit* Nevermind I see you were ordering from AT&T

 

I had both windows open, but AT&T went live right on time so I went with them.

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