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Apple sells out of first-day delivery iPhone 5 pre-orders, now quoting 2 weeks

post #1 of 61
Thread Starter 
A little over one hour after pre-orders for Apple's iPhone 5 started at midnight on Friday, the device is already showing shipping estimates slip to two weeks for all models.

iPhone 5 Shipping


It took less than two hours for Apple to run dry of its initial batch of iPhone 5s, with the company now quoting a two-week wait time for the new handset.

While a sellout was expected from analysts and pundits alike, many didn't foresee it happening so soon. It is unclear whether Apple actually sold more units than the previous iPhone 4S launch, which took nearly 24 hours to run through stock, or if the company had less stock on hand.

For those who have not yet purchased the iPhone 5 and want to grab one on launch day, the only option is to visit a brick-and-mortar Apple Store or another reseller like Walmart. The new handset will be in stores on Sept. 21.
post #2 of 61

Surprised, anybody?

 

;-)

post #3 of 61
This sucks. I was on at 12:01am and was told my order was reserved and to wait for another email. Now I get that email to complete my order and my shipping time is 2 weeks? WTF Apple?? That is poor customer service!
post #4 of 61
Quote:
Originally Posted by applecore25 View Post

This sucks. I was on at 12:01am and was told my order was reserved and to wait for another email. Now I get that email to complete my order and my shipping time is 2 weeks? WTF Apple?? That is poor customer service!

Did you order direct from Apple, or via a provider ?

 

I ordered direct and I still show the 21st as a delivery date

post #5 of 61
I had no problem at all ordering from Apple. It took about two minutes on my iPad at about 3:10 am. I've had terrible trouble on every previous product launch for iPads and the last couple of iPhones - this time it seems they were better prepared.
post #6 of 61
Quote:
Originally Posted by applecore25 View Post

This sucks. I was on at 12:01am and was told my order was reserved and to wait for another email. Now I get that email to complete my order and my shipping time is 2 weeks? WTF Apple?? That is poor customer service!

 

I think it's an issue with your carrier. What carrier do you have? I think Verizon was the best prepared, but Sprint and AT&T were having issues.

post #7 of 61
Quote:
Originally Posted by applecore25 View Post

This sucks. I was on at 12:01am and was told my order was reserved and to wait for another email. Now I get that email to complete my order and my shipping time is 2 weeks? WTF Apple?? That is poor customer service!

How is this "poor customer service"

Because they made millions of phones that are distributed to 20 countries
And they ran out?!?

Is it poor customer service when they run out of M3's at the local bmw dealership?
post #8 of 61
Ordered from Sprint at 1:34 PDT, and they stated in email receipt: "Excluding extreme circumstances, we'll do our best to get it to you Friday, Sept. 21." Crossing fingers.
post #9 of 61
Quote:
Originally Posted by KPOM View Post

 

I think it's an issue with your carrier. What carrier do you have? I think Verizon was the best prepared, but Sprint and AT&T were having issues.

My carrier doesn't accept pre-orders but has said that they will have plenty in stores on the 21st... will test their claim at 9:00 AM that day lol.

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post #10 of 61

If I want to upgrade from AT&T's website, the shipping time is still Sept 21

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post #11 of 61
What a crock, this is the first time I have preordered an Iphone. I spent 2 hours going back and forth on my laptop between AT
post #12 of 61

Ah you lucky guys! Some get it on 21st while others wait for 2 weeks. That is much better than waiting for the iPhone to be announced for your country and then waiting for it to actually launch and then waiting for it to get to you!

 

The last time around, the 4S was released, but the 64GB model was withheld for some reason. I ended up not buying it locally and got it from someone who was coming back from the US. I may not be that lucky this time so I hope the 64 GB does release here along with the other models.

post #13 of 61

Shit!

 

I couldn't stay awake, and ordered 2 iP5s and 1 iP4S.  The iP5s show 2 weeks, the iP4S is 2 days.

 

Well... AAPL will probably be over $700 before we get the iP5s.

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"...The calm is on the water and part of us would linger by the shore, For ships are safe in harbor, but that's not what ships are for."
- Michael Lille -
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post #14 of 61
Got my confirmation email from Verizon at 2:58 am eastern. Started the process about 2:51 pm eastern. verizonwireless.com had the Preorder Now button live a few minutes early, just as they did on February 3, 2011 for the iPhone 4. (I didn't preorder the 4S - skipped that one). Says deliver by: September 21, 2012!
post #15 of 61
Quote:
Originally Posted by TheCajun View Post

What a crock, this is the first time I have preordered an Iphone. I spent 2 hours going back and forth on my laptop between AT

 

Perhaps you need to speak to AT&T. no issues here ordering direct from Apple

 

In the UK not all providers have offered the iPhone 5 on pre-order ... O2 who are an apple partner (and who seem to have been shafted by apple over LTE support) have not opened pre-order yet , Vodafone, Orange and T-Mobile have

 

I suspect O2 wont be pushing apple as much in the future, which is a shame as they are the only company offering the Visual Voicemail servers in the UK (Orange promised but never delivered)

post #16 of 61

Weirdly, I just placed an order with my provider, Orange UK, and they have sent an email saying that the phone will be delivered between 9am and 5pm on Monday (19th)... 

post #17 of 61

I tried ordering through ATT for 45 minutes with no luck until giving up and ordering through Apple (I'm on a family plan and couldn't get the shipping address changed through Apple) only to discover the shipping time had slipped to 2 weeks. My order was placed at about 3:50 EST. Curse you ATT. 

post #18 of 61

What a hassle. Apple wouldn't let me change my shipping address and AT&T wouldn't recognize that I already had an existing data plan. I ended up going through Apple and I'll have to get my shipping address changed in the next week. Hopefully the 2 weeks is wrong since pre orders started 4 hours ago.

post #19 of 61
Quote:
Originally Posted by j1h15233 View Post
Hopefully the 2 weeks is wrong since pre orders started 4 hours ago.

I placed my order at 3:50 this morning and was given a 2 week shipping time. If you recently placed your order I think you're out of luck for a launch day delivery (unless Apple pulls a bunch of iPhones out of their DVD drive).

post #20 of 61

That was fast and expected. Looks like I made it. 

 

 

 

Available to ship: Delivers 9/21

Part Number: MD658LL/A

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post #21 of 61
So glad I woke up @ 2:45! Tried to order through the Apple App because they said it was easier... all but the checkout! On the east coast I got to the checkout on the App by 3:03AM and from there it just kept timing out for 15 minutes. Gave up and ended up ordering on-line through Apple and for me at least was a piece of cake... the checkout seemed to take the longest. Received the conformation email @3:19AM and went to bed.

Perhaps the only thing that saved me was my 100mbps service from Comcast because in the past it was a nightmare!

For those still looking received an email from Best Buy to pre-order in the Mobile Stores and receive it by 9/21. I did that for the iPhone 4 because of the ordering issues and at it at launch...
post #22 of 61
I got an email from Best Buy this morning that said they would take pre-orders in store for availability Sept 21st. That may be an option for some assuming Best Buy has a reserve of devices.
post #23 of 61

I ordered 2 phones around 5:30am central time directly from Verizon.  They both said shipping by 9/21.  So happy to be done with AT&T.

post #24 of 61

I just sat down at 5 am PST and my order on the Apple site went through in record time, which actually worried me. But then the last screen would not let me punch the radio button to pick up at my local ATT retailer which I thought was a glitch. Abandoned the Apple site, went to ATT and it took less than 5 minutes. 32G Black.

I'm actually relieved as a shareholder to see the stats so far.

post #25 of 61
I had no issues- ordered from Apple on my iPad at 3:20am. Order still showing 9/21 as deliver date. I did not get another email saying my shipping date has changed. Has that been common for anyone else? Fingers crossed...
post #26 of 61
Quote:
Originally Posted by Dick Applebaum View Post

Shit!

 

I couldn't stay awake, and ordered 2 iP5s and 1 iP4S.  The iP5s show 2 weeks, the iP4S is 2 days.

 

Well... AAPL will probably be over $700 before we get the iP5s.

 

How strange, usually aapl drops badly after a product introduction.

Something must be wrong with the iP5. ;-)

post #27 of 61
Quote:
Originally Posted by mulrich View Post

I placed my order at 3:50 this morning and was given a 2 week shipping time. If you recently placed your order I think you're out of luck for a launch day delivery (unless Apple pulls a bunch of iPhones out of their DVD drive).

I know. I just couldn't stay up or get up at 2 AM my time when I'll be up until at least that late with work tonight. It's been almost 2 hours since I got my order through and my order is still being processed.

post #28 of 61

In Germany they started selling the unlocked phones on the Apple Store website at 9:15am this morning. Not a minute before.

I managed to place an order soon after for a black 16GB version. My order luckily says 9/21 delivery.

Now the delivery times are gone to 2-3 weeks for the black 16GB, and 2 weeks for all the other models.

A line was added that no more than 2 devices per order can be bought. (I highlighted that in yellow)

Yes, 679€ is what we pay it here (about 100€ is the 19% VAT). If you factor that out, Apple is ripping us off compared to the 649$ price in the US (even considereing a 8.25% Salex Tax, for say e.g., California).

post #29 of 61

Order an iphone5 at 5:30 AM CT, indicated Sept delivery in email. I've been with ATT a long time. I don't know if that makes a difference.

post #30 of 61

Sept 21, sorry

post #31 of 61
I had trouble ordering through the Apple Store app on my iPad. Checkout kept loading and loading and loading and loading... You get the idea.
So, I switched over to my iMac and the order went through immediately. I got my confirmation email at 3:20 (east coast time) and my delivery date is 9/21. I guess I should consider myself lucky.
post #32 of 61
When I got online at 3:10 am ET, the Apple Store page said it was doing maintenance. I hit the reload button about 5 times and the store came up. Ordering the iPhone was done in five minutes. I also ordered an iPod Touch for the grandkid sent to a different address. The Touch will be delivered in October, the iPhone on September 21, the adapters in October.

Eph

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Eph

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post #33 of 61
Quote:
Originally Posted by GTR View Post

Surprised, anybody?

;-)

I am. I thought I would be able to order at 5am PT and still get first run for the 21st. I'm an American goddammit! Give me one that is going to one of the other countries! They took 'er iPhones!


I decided to cancel my order and brave the store next week for a Verizon white 32GB model.

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"The real haunted empire?  It's the New York Times." ~SockRolid

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post #34 of 61

I preordered from the Verizon website this morning and it says it will be delivered by the 21st. :)

post #35 of 61
Quote:
Originally Posted by IQatEdo View Post

My carrier doesn't accept pre-orders but has said that they will have plenty in stores on the 21st... will test their claim at 9:00 AM that day lol.


You will 50th in line at 9am

post #36 of 61

AT&T totally unprepared to handle the onslaught of hungry iPhone 5 customers, AGAIN! They don't even show any Apple products for sale on their Premier Business Site! It boggles the mind...

post #37 of 61
Quote:
Originally Posted by SolipsismX View Post


I am. I thought I would be able to order at 5am PT and still get first run for the 21st. I'm an American goddammit! Give me one that is going to one of the other countries! They took 'er iPhones!
I decided to cancel my order and brave the store next week for a Verizon white 32GB model.

 

Why not just preorder from Verizon, they have it listed as the 21st still, and confirmed that on facebook this morning too.

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I'm not a pessimist. I'm an optimist, with experience.
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post #38 of 61
AI needs a poll option. Then we could ask all the trolls for the real reason why the shipping time has slipped.

a. Apple is artificially constraining supply to make it look like there's more demand than there really is.

b. It's just all the Apple sheep who have to run out and buy immediately and demand will fall off quickly.

c. Apple is restricting US supplies so that they can provide more for Germany as a payoff for the German courts siding with Apple against Motorola.

d. Apple is lying about the numbers.

e. Obviously, Apple has supply problems.


I wonder what the real reason is? After all, we know that it can't be high demand since it's obvious that this phone is nothing more than a spec bump.
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post #39 of 61
I'm glad I don't want one!
post #40 of 61

Maybe they ran out of launch day phones so fast because Apple's servers could actually handle the demand this time, even if AT&T's couldn't.

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