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Apple iMessage reportedly suffers sporadic worldwide outages

post #1 of 40
Thread Starter 
Apple's in-house instant messaging service, iMessage, is allegedly experiencing outages across the globe as users are reporting problems sending and receiving messages.

Despite displaying an "all clear" on its iCloud status website, iMessage users form around the world are complaining of sporadic service outages, according to reports from Apple's online Support Communities on Monday.

iMessage
Source: Apple


While the exact problem is currently unknown, it appears to be originating at Apple's servers as some users claim wireless provider-based SMS text messages are going through without issue. No effective workarounds have been found thus far, and Apple has yet to comment on the matter.

First introduced with iOS 5, the BlackBerry Messenger-esque iMessage, previously iMessage, has become Apple's smartphone-integrated answer to online messaging services like AOL Instant Messenger and Google Chat. The service is data based, allowing Wi-Fi connected iOS device users to communicate without racking up text fees. With OS X Mountain Lion, Apple expanded iMessage to Macs, and the operating system's upcoming 10.8.2 update will bring extended functionality like phone number support.

Monday's iMessage issues come on the heels of an iCloud email outage last week that affected 1.1 percent of the service's user base.
post #2 of 40
I message sucks, it is never is reliable
post #3 of 40
Quote:
Originally Posted by Seankill View Post

I message sucks, it is never is reliable

 

Apple should've invested in Twitter before it got too popular.

Proud AAPL stock owner.

 

GOA

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Proud AAPL stock owner.

 

GOA

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post #4 of 40
Quote:
Originally Posted by Seankill View Post

I message sucks, it is never is reliable

 

I've been using it almost a year. worked great up until this morning.Message BETA on Mountain Lion will not send/receive pictures though.

post #5 of 40

I always thought iMessage worked fine ... until I was talking to my girlfriend one day and I asked her why she didn't response to one of my messages (not an important one, but that still required an answer).  She had no idea what I was talking about, so I showed her my phone, which showed the message as being "delivered."  Then she showed me her phone, and all the other messages where there, but not the one I asked her about.  She never got it.  Then she mentioned there were a couple times she messaged me, and I never responded ... I NEVER got those messages.  

 

I'd say, on average, it happens maybe once or twice a month, and we message each other at least three or four times a day (depending on our schedules).  Now if something like that happens, and I don't hear back after a reasonable amount of time I call and leave a voicemail.  


Edited by blursd - 9/17/12 at 4:05pm
post #6 of 40
Originally Posted by Seankill View Post
I message sucks, it is never is reliable

 

The exact opposite is true in my experience, including now.

Originally Posted by Marvin

The only thing more insecure than Android’s OS is its userbase.
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Originally Posted by Marvin

The only thing more insecure than Android’s OS is its userbase.
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post #7 of 40

iMessage is my least used app for communication. I use Whatsapp and KakaoTalk a lot more since those work across multiple platforms, not just iOS.

post #8 of 40

I've not had problems sending or receiving, but iMessage RARELY updates conversations on multiple devices as it should.

post #9 of 40
Quote:
Originally Posted by solsun View Post

I've not had problems sending or receiving, but iMessage RARELY updates conversations on multiple devices as it should.

One reason that could be happening is that people are sending to your phone number, not your email address.

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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post #10 of 40
I have had quite a few issues with iMessage since it came out. Sometimes as another poster mentioned messages never arrive. Or there have even been cases when I got a message and when I went to the threaded view, the last message dissappeared about the time I opened the view. It does some really odd things. I hope they improve it.

As for today, I was having all kinds of issues with it. I cut it off for now and am using text messages only.
post #11 of 40

In my experience, pretty much all of the data-based messaging apps sometimes fail to deliver messages. Ironically, the decades-old SMS is by far the most reliable (but also the most limited). iMessage's biggest failure is that is explicitly states a message was delivered, when in fact it may not have been. A message should not be marked as delivered unless the system has a confirmation that it was delivered to the recipients devices, not just a "message was sent and we assume it was delivered".

 

Another example, Facebook used to only timestamp a message once it was confirmed to have been added to the chat stream. But they've since updated the app to make it look like messages are delivered faster. Now they are timestamped when they are sent, and you don't always know if it actually made it to the chat stream. HeyTel also fails to immediately deliver some messages. But at least for these two apps, the messages do eventually show up (or you get an indicator that they weren't delivered). It appears iMessage is completely losing some messages but acting as if they were delivered. Bad. And speaking as someone who has severel long-distance friendships, very frustrating.

 

Guess I'll stick with FB for now, those messages eventually get delivered. Besides, I know far more people on FB than have an iOS device.


Edited by Wiggin - 9/17/12 at 3:16pm
post #12 of 40
I had the same problem with iMessage this morning. Hard reset fixed it for me.
post #13 of 40
Quote:
Originally Posted by SolipsismX View Post


One reason that could be happening is that people are sending to your phone number, not your email address.

Yes, all iMessage conversations are via my phone number.   I'm not sure why that should matter.   If I'm having a conversation with my SO between Mac and iPhone, and then switch to iPhone and iPhone or iPad and iPhone the conversation should update, No?  It's an advertised feature to pick up your conversation where you left off on any Mac or iOS device....

post #14 of 40
I have problems with it regularly. If you send to an email address that is linked to two devices, and one of those devices is not getting data service, iMessage will deliver to only the device that is available.

So if I send a message to my wife when her phone doesn't have service, her iPad (at home) gets the message, but it does not update the iPhone when it gets back into a service area.

This is a big problem, IMO.
post #15 of 40
Quote:
Originally Posted by solsun View Post

Yes, all iMessage conversations are via my phone number.   I'm not sure why that should matter.   If I'm having a conversation with my SO between Mac and iPhone, and then switch to iPhone and iPhone or iPad and iPhone the conversation should update, No?  It's an advertised feature to pick up your conversation where you left off on any Mac or iOS device....

Until iOS 6, the iPad could not use your phone number for iMessage, it had to be an AppleID shaped like an email address. Messages on MacOS cannot (yet) use the phone number for Caller ID. I suspect that will change on or shortly after 9/19.

Edit: Messages on the iPad and Mac are able to send iMessages to an iOS device phone number.
post #16 of 40
Quote:
Originally Posted by ChristophB View Post


Until iOS 6, the iPad could not use your phone number for iMessage, it had to be an AppleID shaped like an email address. Messages on MacOS cannot (yet) use the phone number for Caller ID. I suspect that will change on or shortly after 9/19.
Edit: Messages on the iPad and Mac are able to send iMessages to an iOS device phone number.

But I DO get some messages from iPhone to Mac, just not all the time.. It seems to be hit or miss.

post #17 of 40
Quote:
Originally Posted by solsun View Post

But I DO get some messages from iPhone to Mac, just not all the time.. It seems to be hit or miss.

I have 2 AppleIDs

first.last -- I buy content with this one
first.last@me.com -- former mobileme and converted to iCloud

I use the first.last AppleID as my Messages account on on all my devices. I configure my first.last@me.com and my first.last@gmail.com to also receive iMessages. I then set CallerID to be my iPhone phone number on both my iPhone & iPad (and soon to be Mac if my "guess" about 10.8.2 is accurate). This way all conversations I begin will start from the same source. Replies won't get mixed in. At that 10.8.2 point, I'll probably take the emails off so people are forced to initiate to my phone number. One ID to serve them all.


P.S. I experienced the iMessage issue today. Only the 2nd interruption that I've noticed since the service went live.
Edited by ChristophB - 9/17/12 at 4:09pm
post #18 of 40
I was wondering why I wasn't getting messages this afternoon. My girlfriend's messages said they were delivered but I never got them. Got them a few hours later. But this is the first time I've experienced this since iMessage came out.
post #19 of 40
My iMessenger always worked with no problems. It seemed much faster than regular SMS.
Apple had me at scrolling
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Apple had me at scrolling
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post #20 of 40
edit: Pipped by ChristophB.

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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post #21 of 40
Quote:
Originally Posted by ChristophB View Post

Until iOS 6, the iPad could not use your phone number for iMessage, it had to be an AppleID shaped like an email address. Messages on MacOS cannot (yet) use the phone number for Caller ID. I suspect that will change on or shortly after 9/19.
Edit: Messages on the iPad and Mac are able to send iMessages to an iOS device phone number.

I'm running the GM now and it's working fine but I recall having some trouble getting iMessages to send to a user via one of the two address types (i,e,: phone number, email). I forget if it was from within iMessages or within Contacts but one of the ways didn't understand one of the formats for an iMessage.

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

Reply

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

Reply
post #22 of 40
Quote:
Originally Posted by SolipsismX View Post

I'm running the GM now and it's working fine but I recall having some trouble getting iMessages to send to a user via one of the two address types (i,e,: phone number, email). I forget if it was from within iMessages or within Contacts but one of the ways didn't understand one of the formats for an iMessage.

I didn't have that problem but I did have issues prior to the GM sending pics to non-iMessage phone numbers from my iPhone and iPad. I don't like how the Mac client appends iMessage beside every phone and email address. I'd rather it be by the ones that I've verified as iMessage. At a minimum it should tag the phone numbers with the designation (iPhone, Home, Office, mobile, ...) I applied in contacts so I can tell the difference. A person with 3 phone numbers and how am I supposed to remember which one is the iPhone. Who dials numbers in this century?
post #23 of 40
Quote:
Originally Posted by ChristophB View Post

I didn't have that problem but I did have issues prior to the GM sending pics to non-iMessage phone numbers from my iPhone and iPad. I don't like how the Mac client appends iMessage beside every phone and email address. I'd rather it be by the ones that I've verified as iMessage. At a minimum it should tag the phone numbers with the designation (iPhone, Home, Office, mobile, ...) I applied in contacts so I can tell the difference. A person with 3 phone numbers and how am I supposed to remember which one is the iPhone. Who dials numbers in this century?

Have you tried sending a formatted hyperlink via iMessages on the Mac? It comes though to iOS devices as just text. I tend to drag-and-drop links by dragging the favicon in the URL. Even if you create the link from iMessages Menu Bar they will still show up as just text. This doesn't happen going the other way, and it's not losing the data via the iMessages server because from iMessage clients between two Macs it still retains the hyperlink data. Very odd bug for any company to have in the 21st century.

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

Reply

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

Reply
post #24 of 40
Quote:
Originally Posted by SolipsismX View Post

Have you tried sending a formatted hyperlink via iMessages on the Mac? It comes though to iOS devices as just text. I tend to drag-and-drop links by dragging the favicon in the URL. Even if you create the link from iMessages Menu Bar they will still show up as just text. This doesn't happen going the other way, and it's not losing the data via the iMessages server because from iMessage clients between two Macs it still retains the hyperlink data. Very odd bug for any company to have in the 21st century.

I noticed that and reported it. 10.8.2 no love.

Another item they didn't fix is sharing the iMessage verification information between Messages and Safari. I send links using the share button next to the URL. I can have an ID in Messages that I have an active conversation going but Safari needs to check on it's own. Silly...


Oh, and look out for default enabling of read receipts on the Mac Client. iMessages are like SMS and phone calls. I'll get to you when I get to you.


Edit - Oh, I see... You're thinking it's an iOS 6 GM thing. Yep just sent something to myself and it's right on Messages and wrong on the iPhone. I reported the problem on the Mac Dev not iOS dev. Perhaps not in time.
Edited by ChristophB - 9/17/12 at 5:07pm
post #25 of 40
Quote:
Originally Posted by SolipsismX View Post

Quote:
Originally Posted by solsun View Post

I've not had problems sending or receiving, but iMessage RARELY updates conversations on multiple devices as it should.

One reason that could be happening is that people are sending to your phone number, not your email address.

One of the people I IM with constantly during the day just got her iPhone up to iOS 5.1.x so now she can iMessage but for some reason it doesn't work with me and I have iMessage. I can iMessage other people and so can she but we cannot iMessage to each other, it just goes regular AT&T text. What do you think the problem is?

Life is too short to drink bad coffee.

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Life is too short to drink bad coffee.

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post #26 of 40
Quote:
Originally Posted by mstone View Post

One of the people I IM with constantly during the day just got her iPhone up to iOS 5.1.x so now she can iMessage but for some reason it doesn't work with me and I have iMessage. I can iMessage other people and so can she but we cannot iMessage to each other, it just goes regular AT&T text. What do you think the problem is?

If it's going via SMS then you two are using your phone numbers. What happens when you plug in iCloud email and vice versa? Does the Send button turn blue to indicate iMessage?

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

Reply

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

Reply
post #27 of 40
Quote:
Originally Posted by SolipsismX View Post

If it's going via SMS then you two are using your phone numbers. What happens when you plug in iCloud email and vice versa? Does the Send button turn blue to indicate iMessage?

I don't know. We are just using iPhones and nothing turns blue in our txt.

Life is too short to drink bad coffee.

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Life is too short to drink bad coffee.

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post #28 of 40
Quote:
Originally Posted by mstone View Post

I don't know. We are just using iPhones and nothing turns blue in our txt.

I suggest giving that a try even though your iPhone phone numbers should be registered with the iMessages server for your respective accounts.

Have you also looked at the iMessages settings to see how they are set up? I have mine to start new conversations with my iCloud email address specifically for the reasons ChristophB and I mentioned earlier

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

Reply

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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post #29 of 40
Quote:
Originally Posted by SolipsismX View Post

Quote:
Originally Posted by mstone View Post

I don't know. We are just using iPhones and nothing turns blue in our txt.

I suggest giving that a try even though your iPhone phone numbers should be registered with the iMessages server for your respective accounts.

Have you also looked at the iMessages settings to see how they are set up? I have mine to start new conversations with my iCloud email address specifically for the reasons ChristophB and I mentioned earlier

Perhaps that might trigger the connection. I don't think either one of us has the other's iCloud email in their contact as we use our business email addresses.

Life is too short to drink bad coffee.

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Life is too short to drink bad coffee.

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post #30 of 40
Quote:
Originally Posted by SpamSandwich View Post

Apple should've invested in Twitter before it got too popular.

indeed. but i just read that they're buying them now ...
"Personally, I would like nothing more than to thoroughly proof each and every word of my articles before posting. But I can't."

appleinsider's mike campbell, august 15, 2013
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"Personally, I would like nothing more than to thoroughly proof each and every word of my articles before posting. But I can't."

appleinsider's mike campbell, august 15, 2013
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post #31 of 40
Quote:
Originally Posted by mstone View Post

Perhaps that might trigger the connection. I don't think either one of us has the other's iCloud email in their contact as we use our business email addresses.

If I'm asking stupid questions, please forgive...

Did she create an iCloud account and use it and setup Messages?
or

Is she using a pre-iCloud AppleID when enabling Messages?

Try deleting contact information and previous chats and send a Messages message with just her IPhone number and then use that conversation to create a new contact. Yes, I've seen that before.
post #32 of 40
Quote:
Originally Posted by ChristophB View Post

Try deleting contact information and previous chats and send a Messages message with just her IPhone number and then use that conversation to create a new contact. Yes, I've seen that before.

That's never gonna happen. I have her mother including her maiden name in related people as well as all of her children, her childhood dog, first residence address and even her Clairol hair color number in that contact file

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post #33 of 40
Quote:
Originally Posted by mstone View Post

That's never gonna happen. I have her mother including her maiden name in related people as well as all of her children, her childhood dog, first residence address and even her Clairol hair color number in that contact file

Then perhaps delete just the iPhone phone number? It sounds to me like Messages is not setup right on her phone.
post #34 of 40
I've had no problems with iMessage even this morning
iMessages is working fine.

Although I do remember that some operators here in Europe would deliberately stop free messages
post #35 of 40
iMessage is not reliable, but SMS is not fully reliable either.
I wish people would realize the only reliable way to deliver a message is to call the person.

Social Capitalist, dreamer and wise enough to know I'm never going to grow up anyway... so not trying anymore.

 

http://m.ign.com/articles/2014/07/16/7-high-school-girls-are-kickstarting-their-awa...

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Social Capitalist, dreamer and wise enough to know I'm never going to grow up anyway... so not trying anymore.

 

http://m.ign.com/articles/2014/07/16/7-high-school-girls-are-kickstarting-their-awa...

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post #36 of 40

Let's just state the fact: Apple has never ever been great at anything that involves syncing. iDisk, MobileMe, iMessage, Facetime - none, I repeat, none of those products came or come close to reliability of such popular apps/platforms as Dropbox or Skype. The worst problem with them is that you never know when they'll work or no. You cannot trust any of them. I do not know why Apple despite spending billions on its new servers still cannot figure out how to achieve the reliability achieved by a small start up - Dropbox.

Steve Jobs was furious about Mobileme failure and fired the guy who was in charge of it, yet Apple still sucks at syncing. I just wish Apple bought Dropbox and Twitter and implemented the best in those platforms for iOS users.

post #37 of 40
Quote:
Originally Posted by enature View Post

Let's just state the fact: Apple has never ever been great at anything that involves syncing. iDisk, MobileMe, iMessage, Facetime - none, I repeat, none of those products came or come close to reliability of such popular apps/platforms as Dropbox or Skype. The worst problem with them is that you never know when they'll work or no. You cannot trust any of them. I do not know why Apple despite spending billions on its new servers still cannot figure out how to achieve the reliability achieved by a small start up - Dropbox.

Steve Jobs was furious about Mobileme failure and fired the guy who was in charge of it, yet Apple still sucks at syncing. I just wish Apple bought Dropbox and Twitter and implemented the best in those platforms for iOS users.

 

I have few problems syncing, especially with iCloud.  My wife just had her iPhone 4S replaced due to a hardware issue.  Thanks to iCloud, she didn't even have to sync with our home Mac.  She had EVERYTHING back on her new phone within minutes at the Apple store.  

 

iMessage has been less reliable, though it will works well overall.  

I can only please one person per day.  Today is not your day.  Tomorrow doesn't look good either.  
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I can only please one person per day.  Today is not your day.  Tomorrow doesn't look good either.  
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post #38 of 40

It's one more reason for Apple to buy one of RIM's divisions, i.e. the Messaging Network, when RIM is split into two separate entities sometime next year. It solves Apple's ineptitude of having a legitimate in-house messaging network service, and it also adds value to Apple's corporate offering - business people love the security and robustness of RIM's BB messaging network. 

post #39 of 40

By and large I've been really pleased with it.  It had been pretty good until I started noticing issues with delivery last week.  A few times I'd be exchanging messages with someone, and then I wouldn't hear from them for 15, 20 minutes.  Then all of a sudden I'd get 5 or 6 messages at the same time.  Turned it off until they fix it, which will hopefully be soon.

post #40 of 40
Originally Posted by enature View Post
Let's just state the fact: Apple has never ever been great at anything that involves syncing. iDisk, MobileMe, iMessage, Facetime - none, I repeat, none of those products came or come close to reliability of such popular apps/platforms as Dropbox or Skype. The worst problem with them is that you never know when they'll work or no. You cannot trust any of them. I do not know why Apple despite spending billions on its new servers still cannot figure out how to achieve the reliability achieved by a small start up - Dropbox.

Steve Jobs was furious about Mobileme failure and fired the guy who was in charge of it, yet Apple still sucks at syncing. I just wish Apple bought Dropbox and Twitter and implemented the best in those platforms for iOS users.


You can't "trust" any cloud syncing at all. Dropbox is just as fallible as any Apple product. I've had no trouble with the latter, myself. 

 

Apple tried to buy Dropbox. They refused.

Originally Posted by Marvin

The only thing more insecure than Android’s OS is its userbase.
Reply

Originally Posted by Marvin

The only thing more insecure than Android’s OS is its userbase.
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