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Some iOS 6 users reportedly suffering from Wi-Fi issues [u]

post #1 of 70
Thread Starter 
Just hours after Apple released iOS 6 to the public on Wednesday, users are already complaining of Wi-FI connectivity issues on the company's Support Communities website, possibly stemming from a network verification system flaw.

Update: Apple has quickly resolved the issue by reactivating the webpage iOS 6 uses for network verification purposes.

iOS 6 Wi-Fi Issue


A number of AppleInsider readers have reported a "page not found" error when trying to browse in Safari on iOS 6. While the exact cause of the connectivity issues is unknown, it seems the problem started sometime after Apple rolled out the new mobile OS, as multiple reports poured in at nearly the same time.

It appears the problem is rooted in how iOS 6 handles network verification. In order to test whether an accessible Wi-Fi connection is present, Safari is led to a special page, which apparently has gone down.

Currently, Apple's Support Communities site has a 6-page thread discussing the matter, and with every passing minute a new user seems to confirm that they too are having difficulties. One forum member claims his iPhone was working fine when he first downloaded iOS 6, only to find hours later that his handset was unable to connect to the internet via Wi-Fi.

While AppleInsider has been unable to replicate the error message, both iPhone and iPad users who upgraded to the new OS are supposedly experiencing the same issue.

Based on the claims, the issue has arisen from a network verification process baked into the software, wherein the OS attempts to load a dummy page on Apple.com to detect if a users is connected to a paywalled network. Unfortunately, however, the verification page seems to lead to a 404 error, resulting in an inability to connect to Wi-Fi for many users.

Apple has been contacted regarding the alleged issue, and a response will be posted once an official statement has been released.
post #2 of 70

The MobileMe Team: Initially disbanded into the Apple's 'Daylight Savings Section' of the 'iPhone Development Department', then reshuffled into the 'iOS Devices Wifi Section'.


Edited by GTR - 9/19/12 at 7:07pm
Android: pitting every phone company in the world against one, getting a higher number, and considering it a major achievement.
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Android: pitting every phone company in the world against one, getting a higher number, and considering it a major achievement.
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post #3 of 70
I was able to get it working again after connecting to the WiFi, showing the details, and backing out what was listed in the DNS. Weird thing is it worked earlier this week on the GM...until this afternoon. Hopefully it's something on Apple's server side they can fix.
post #4 of 70
6 page thread? Watched it grow from 6 pages to 47 pages in about 25 minutes. Mine is working again without trying any of the 5,000 different "fixes" people have listed.


EDIT:


Sorry, I was watching a different discussion thread about wifi issues after ios6 upgrade. The 6 page thread AI listed is about page not found and currently at 14 pages.
post #5 of 70

I ran into the same issue with both my iPad 3 and iPhone 4. I tried a number of things as suggested, but what worked for me was opening the Airport Utility software on my Mac and restarting the router with the software. Note, it did not work when I merely restarted the router by unplugging and plugging back in. Depending on your setup, this solution may not work in every case. The key takeaway is don't just look to your idevice for the solution. My solution was found in resetting the router.

post #6 of 70
After updating my iPhone 4S and iPad 3, they connected just fine to the wifi network at work, but when I got home, they both popped up a wifi login screen that went to a non-existent page at apple.com. Canceling of course booted me off of my home network.

Simply re-starting (powering off and then back on) cleared this up... it recognized my home network and associated with it right away as usual. Worked on both devices.
post #7 of 70
Having major problems here (iPhone 4, iOS6). Wifi just won't stay connected and it keeps reverting to cellular data. Really, really frustrating.

Update: I've tried restarting my phone and resetting network settings so far. Neither have worked. Trying the disable-cellular-data trick now.

I think there are two separate wifi issues here. One dealing with verification (reportedly fixed) and another dealing with maintaining the wifi connection (not fixed). Hopefully this is addressed soon and isn't a problem on the iPhone 5.
Edited by Planet Blue - 9/19/12 at 7:21pm
post #8 of 70
No problems here. Very, very happy with iOS 6 on the new iPad! Siri is the best!

Proud AAPL stock owner.

 

GOA

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Proud AAPL stock owner.

 

GOA

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post #9 of 70
What worked for me was to reset network settings on the iPhone.
post #10 of 70
Quote:
Originally Posted by Planet Blue View Post

Having major problems here (iPhone 4, iOS6). Wifi just won't stay connected and it keeps reverting to cellular data. Really, really frustrating.

Try resetting Your network settings on your iPhone or iPad. It can be found under settings > general > reset settings.
post #11 of 70

I should have mentioned my work network (where there were no problems) is based on Cisco routers. My home network (where it wasn't working) is based on a recent Time Machine/Airport, configured with WPA2 password protection.

post #12 of 70
Wifi-gate
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"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
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post #13 of 70

Settings--> General--> Reset--> Reset Network Setting worked for me

post #14 of 70

Possible fix (worked for me):

 

Go To:

Settings>Wi-Fi>("Your Network")> [the blue circle arrow icon]

Scroll to bottom of screen and set HTTP Proxy to Auto

 

 

EDIT:

 

LOL, ok . . . now it works *without* that. I just turned that setting back to OFF, and it works.

post #15 of 70
Saw on macrumors forum to check http proxy setting for the network in question and make sure it is set to "Auto". Mine was off when I checked after upgrading. Works fine now.
post #16 of 70
Originally Posted by Quadra 610 View Post

Possible fix (worked for me):

 

Go To:

Settings>Wi-Fi>("Your Network")> [the blue circle arrow icon]

Scroll to bottom of screen and set HTTP Proxy to Auto

 

That seems to be working for more people, too.

post #17 of 70
Had the wi-fi issue here on my wife's iPad3. Forced iPad off (home button and on/off button for several seconds). Turn iPad back on and once it's on go to Settings, turn wi-fi back on. I also had to disable Cellular Data (she never set that up) even though it had never previously been enabled. Her iPad has been successfully locked on our wi-fi network since with no issues (over an hour now).
post #18 of 70

I had this after updating my iPad (3rd Gen)... wifi would connect for a few seconds then the wifi icon disappeared from the toolbar and I got the "Success" screen.

 

After several reboots of both the iPad and the Router with no success I forgot the network and then re added it through Settings and it's been fine since...

 

HTTP Proxy is still set to Off... 

post #19 of 70
NOT A REAL BUG !!!!

Explanation:

Apparently iOS queries http://www.apple.com/library/test/success.html
to see if the WiFi network requires a login.

It went 404.

All iOS6 devices went nuts.

The Webpage is now online, problem fixed!

NOT an iOS issue.
post #20 of 70
Have had iOS 6 for a while now. For those experiencing the WIFI issue, BE SURE your Airport Extreme Software is up to date and it took ONLY one re-boot of it back in July and have had NO problems ever again. Nice to see Passbook working!!

Just used a Target coupon thru it at checkout, way easy. Can't wait to use it to go to the movies. Oh, bought Prometheus from iTunes and watched it last night on Apple TV, worked perfectly, picture and sound were great...

Wow, am feeling for Apple Techs today, what a huge rollout of so many updates. People be patient, it's highly unlikely this all would go down without glitches.

Updated my mac mini to the new Mountain Lion update rolled out today. imessage now recognizes my cell number to send and receive, works really well.
post #21 of 70
Quote:
Originally Posted by japm View Post

NOT A REAL BUG !!!!
Explanation:
Apparently iOS queries http://www.apple.com/library/test/success.html
to see if the WiFi network requires a login.
It went 404.
All iOS6 devices went nuts.
The Webpage is now online, problem fixed!
NOT an iOS issue.

Too funny.  Glad it's server side and not software.  Avoided a huge PR nightmare if it was software.

post #22 of 70

I found the solution. Go to setting, general, network, turn of celular data. Go back to setting, connect to your wifi network. go to general, network and turn of the celular data. Solve my wi-fi problem.

post #23 of 70
Quote:
Originally Posted by japm View Post

NOT A REAL BUG !!!!
Explanation:
Apparently iOS queries http://www.apple.com/library/test/success.html
to see if the WiFi network requires a login.
It went 404.
All iOS6 devices went nuts.
The Webpage is now online, problem fixed!
NOT an iOS issue.

 

 

Fair enough, but the average user (and I'd say I'm a bit above the average) wouldn't immediately know this. 

 

Having this sort of issue would send people into a bit of a panic. For a little while there, my iPad 2 was essentially a brick.

post #24 of 70
No issues here, all iPhones, iPads and Macs updated and continued to work flawlessly. I use an Apple Time Capsule as our Router .
From Apple ][ - to new Mac Pro I've used them all.
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From Apple ][ - to new Mac Pro I've used them all.
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"Google doesn't sell you anything, they just sell you!"
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post #25 of 70

I was suffering this issue with my iPad (2012) Wi-Fi Only and it was frustrating beyond belief since it kept me from using the three things I updated to get at (Siri, Apple Maps, Facebook Integration). However, a little while later it stopped having the prompt come up and connects properly now.

MacBook Pro 15" | Intel Core2 Duo 2.66GHz | 320GB HDD | OS X v10.9
Black/Space Grey iPad Air with Wi-Fi & LTE | 128GB | On 4GEE
White iPhone 6 | 64GB | On 3UK

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MacBook Pro 15" | Intel Core2 Duo 2.66GHz | 320GB HDD | OS X v10.9
Black/Space Grey iPad Air with Wi-Fi & LTE | 128GB | On 4GEE
White iPhone 6 | 64GB | On 3UK

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post #26 of 70
Quote:
Originally Posted by Jensonb View Post

I was suffering this issue with my iPad (2012) Wi-Fi Only and it was frustrating beyond belief since it kept me from using the three things I updated to get at (Siri, Apple Maps, Facebook Integration). However, a little while later it stopped having the prompt come up and connects properly now.

 

 

Good.

 

So as Japm said, it was this page here that was the culprit:

 

http://www.apple.com/library/test/success.html

post #27 of 70
Quote:
Originally Posted by Quadra 610 View Post

Quote:
Originally Posted by japm View Post

NOT A REAL BUG !!!!
Explanation:
Apparently iOS queries http://www.apple.com/library/test/success.html
to see if the WiFi network requires a login.
It went 404.
All iOS6 devices went nuts.
The Webpage is now online, problem fixed!
NOT an iOS issue.

 

 

Fair enough, but the average user (and I'd say I'm a bit above the average) wouldn't immediately know this. 

 

Having this sort of issue would send people into a bit of a panic. For a little while there, my iPad 2 was essentially a brick.

 

Presumably iOS 5 did not do this, or the issue would have come up before. Doesn't seem like a very elegant solution to determining wifi status.

post #28 of 70
I was having this issue so i reset settings and now it connects but wont connect automatcally or remember my network password. Any suggestions?
post #29 of 70
Quote:
Originally Posted by Quadra 610 View Post

[...] but the average user [...] wouldn't immediately know this [...]

 

I agree, but Apple uses the test webpage to automatically open the browser, in order for the user to login to a wifi (hotel, starbucks ...)

If that webpage is down, the whole system fails.

 

Maybe they have to rethink that feature, after todays events.

post #30 of 70
Quote:
Originally Posted by muppetry View Post

 

Presumably iOS 5 did not do this, or the issue would have come up before. Doesn't seem like a very elegant solution to determining wifi status.

 

I agree, it's a little strange. 

 

I wonder if anyone can give any explanation about this particular query, why it's done the way it is, etc.

post #31 of 70
Quote:
Originally Posted by japm View Post

 

I agree, but Apple uses the test webpage to automatically open the browser, in order for the user to login to a wifi (hotel, starbucks ...)

If that webpage is down, the whole system fails.

 

Maybe they have to rethink that feature, after todays events.

 

 

Thank you. And that answers (to a degree) my question above. 

post #32 of 70

I noticed that my iPhone 4s drops its wifi after a while and I have to go back and connect manually.

An Apple man since 1977
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An Apple man since 1977
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post #33 of 70
Quote:
Originally Posted by tylerk36 View Post

I noticed that my iPhone 4s drops its wifi after a while and I have to go back and connect manually.


Same here. And i have to re-enter my password every time. Sux
post #34 of 70
I fixed mine by closing all apps and restarting
post #35 of 70

I had been having the same problem on my 4s, but then I read where someone had said it also seemed to be linked to locational services, and they said shutting that off worked.  I turned that off, and my wifi immediately connected without issue, and hasn't dropped out since (several hours now).  I've got location services turned back on as well.

post #36 of 70

I saw this tip on the Apple support boards, and it worked for me.  Under General -> Cellular, I just scrolled down to the bottom of the page and turned off anything that had been on.

post #37 of 70
Some people are suffering from wi-fi issues, the rest are just tards trying to post to Facebook

My thoughts and prayers go out to the clueless who all are rushing out to upgrade to iOS6. Thanks for finding all the problems for us. Did you RTFM?

Steve would have never allowed Facebook crap in an Apple product. Why let some other company define your brand and own your customers?

Steve never had a Facebook page. Steve never tweeted.

Steve would have laughed at the sheep. Tim Cook just wants to steal your french fries.

Who upgrades to version Zero of anything? For Apple products you know to wait for version .1 It usually only a few weeks away. For Microsoft you wait for version 3, because it takes them that long to fix everything. For Android you just wait forever, because you are the mercy of a lot of half-ass companies who thought it would be a big deal to jump into the smartphone market with a cheap plastic product, but never intend on providing long-term support or upgrades.
post #38 of 70

This is what I did to re-enable my wifi

For those who own a 32 gig 3GS iPhone (mines almost full mind you) and have recently updated to iOS6 -  and are having wifi connection issues.

Enable both your cell phone service & your Wi-Fi... then go to your General preferences.

In General settings go to Cellular - please disable Cellular Data.

Turn off your Cellular Data.

I repeat.

Turn off your Cellular Data.

Now as you proceed back to your home screen go back to Wi-Fi (if you are still having difficulty), and re log into your home wifi.

If problem is persisting, turn off your iPhone, and turn back on and repeat steps.

By the way, browsing with Safari is much faster in iOS6.

post #39 of 70
Quote:
Originally Posted by msimpson View Post

Some people are suffering from wi-fi issues, the rest are just tards trying to post to Facebook
My thoughts and prayers go out to the clueless who all are rushing out to upgrade to iOS6. Thanks for finding all the problems for us. Did you RTFM?
Steve would have never allowed Facebook crap in an Apple product. Why let some other company define your brand and own your customers?
Steve never had a Facebook page. Steve never tweeted.
Steve would have laughed at the sheep. Tim Cook just wants to steal your french fries.
Who upgrades to version Zero of anything? For Apple products you know to wait for version .1 It usually only a few weeks away. For Microsoft you wait for version 3, because it takes them that long to fix everything. For Android you just wait forever, because you are the mercy of a lot of half-ass companies who thought it would be a big deal to jump into the smartphone market with a cheap plastic product, but never intend on providing long-term support or upgrades.

 

 

The problem's gone now. 

 

 

 

Quote:
Originally Posted by msimpson View Post


Who upgrades to version Zero of anything? 

 

 

I do. And the worst problem I've ever had with a Zero release is already resolved. 

post #40 of 70

By the way, you may re enable your Cellular data once you've re established your Wi-Fi connection.

All should be working fine for some reason once you've established that Wi-Fi connection.

Wow... browsing with Safari using Cellular Data is waaaay faster than iOS5.

Almost faster than my home Wi Fi!

I'm using a dual "N" router from Telus for home wifi & fido piggybacking Rogers cellphone network in Victoria, BC....

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