or Connect
AppleInsider › Forums › General › General Discussion › Apple 'working hard' to rectify Maps issues, appreciates 'customer feedback'
New Posts  All Forums:Forum Nav:

Apple 'working hard' to rectify Maps issues, appreciates 'customer feedback' - Page 2

post #41 of 246
Quote:
Originally Posted by Tallest Skil View Post

When's the last time that Apple replaced something and then less than a year later everyone acknowledged that Apple's decision and outcome had become what was known as right?

 

Probably the original iPad, replacing what we knew as "tablets" before.

 

And then the iPhone, replacing what we knew as "smartphones" before.

 

You're making a software argument about Maps with hardware points, I'm not so sure that works. A better example would be say, not including Flash in iOS. 

I'm not a pessimist. I'm an optimist, with experience.
Reply
I'm not a pessimist. I'm an optimist, with experience.
Reply
post #42 of 246
Quote:
Originally Posted by Odysseus1923 View Post

So you are going to remove my post Tallest Skil just because I criticised Apple and your over the top fanboy attitude. Apple messed up just be a man and accept that sometimes they are not 100% prefect.

I removed it, it's called inappropriate language. TS didn't object to it, a regular forum member did. If you just said Apple made a mistake or Apple messed up, that would have been OK.

Quote:
I have probably been an Apple user since you where in nappies.

Personal attacks aren't allowed here. I think someone of your claimed age should be above that anyway.

How long someone says they have been using Apple products means little.
Edited by JeffDM - 9/20/12 at 3:42pm
post #43 of 246
Quote:
Originally Posted by Dick Applebaum View Post

 

Some interesting choices:

 

if Google supplies an app and Apple approves it, immediately -- won't that be counterproductive to getting people to use the new app, finding and fixing problems and incenting 3rd-party developers to augment the new app.

 

Possibly, Apple could turn this around by by offering incentives to using the new app and submitting corrections -- something like an iTunes Store credit for every submitted and accepted correction.

 

Given the situation you outlined, I think if Apple actually asked users for help in improving the Maps App - they'd have more help than they could process (probably already do considering the outcry).  That said, even if Google submits a Map App, it'll be the Apple Map App that will be the default for the phone (no resetting that in the settings panel unfortunately) so it'll get used alot (& feedback) even with a Google Map App.  JMHO...

post #44 of 246

What a bunch of whiners. lol.gif The newest iOS update has been out for a little more than 24 hours, and already certain knee-jerkers and other sorts of whiny people attempt to turn this into some sort of big issue, as if their lives are doomed.

 

Yes, if you live in the middle of nowhere, or some foreign country that isn't adequately represented in the app yet, then rest assured, Apple will eventually get to your neck of the woods. In the meantime, if using maps is important to you, then just use something else. Whining will get you nowhere.

post #45 of 246

I simply cannot understand what all the whining and whingeing is about. Someone else said this situation should hardly be surprising since this is Apple Maps V 1.0 whereas Google Maps is V 6.0. You can easily access Google Maps using the iPhone's web browser and soon I'm sure Google will release its own Maps App. Moreover, Apple will continually upgrade its maps and I look forward to the day when it is actually better than Google. i am sure it will come sooner than anyone could imagine. 

post #46 of 246

For what people are used to doing with the app, Maps @ 6.0 pretty much sucks. This is worse than other backward steps Apple has made, such as the new iPad being heavier, bulkier and having a slower-to-charge battery, because there is no going back to iOS 5.x. Currently it seems 5.x users will not be receiving timely security updates either.

 

I hope the indications of a Google-branded Maps app are true and that Apple doesn't hold it back. For positive spin, one might point out that Google needn't have developed a full-blown competing OS--replete with patent infringing features--in order to remain competitive on the iPhone.


Edited by Cpsro - 9/20/12 at 3:32pm
post #47 of 246
Quote:
Originally Posted by Dick Applebaum View Post

Some interesting choices:

if Google supplies an app and Apple approves it, immediately -- won't that be counterproductive to getting people to use the new app, finding and fixing problems and incenting 3rd-party developers to augment the new app.

Possibly, Apple could turn this around by by offering incentives to using the new app and submitting corrections -- something like an iTunes Store credit for every submitted and accepted correction.

Some might not use it but I doubt most will even realize it's a different backend (or that Google was ever the backend) and since you can't change your default apps it will get used.

I haven't used the YouTube app since playing in the browser was possible.


Q: Would it be right for Apple to deny Google a Map app in the App Store simply because they want more people to use their app? If Google doesn't follow their guidelines then they should deny it, but to deny it simply because it's from Google is not something I would expect any reasonable person to accept.

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

Reply

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

Reply
post #48 of 246

For those who are suggesting to use a 3rd party navigation app to fill in the gaps, my question is why pay for something (other than turn-by-turn) we were getting for free for the last 5 years?  I think it would've been a smart idea for Apple to tag the Beta label on this just like they did with Siri and wait till the app was good enough before releasing the Beta label.  

post #49 of 246
Quote:
Originally Posted by Tallest Skil View Post

When's the last time that Apple replaced something and then less than a year later everyone acknowledged that Apple's decision and outcome had become what was known as right?

 

Probably the original iPad, replacing what we knew as "tablets" before.

 

And then the iPhone, replacing what we knew as "smartphones" before.

Let's see...

 

iMovie - still not as good as iMovie HD (some people like it better, but it doesn't have as much functionality, other than making YouTube videos).

QuickTime X - no contest (still doesn't have the functionality of QT 7, and having controls block the screen is idiotic).

Final Cut Pro X - some improvements have helped, but many Pros still can't use it.

Address Book - now pretty ugly, lots of wasted space - you have to scroll more to move down the list.

iTunes - version 9 still the best. Version 10 made uglier (list view in particular - smaller artwork, album title not under album).

     The new iTunes will be a shock with how much functionality is lost (for music collectors).

iPod nano - no later version has been as good as the "fat boy" version (my opinion, probably in the minority here).

 

Not every decision Apple makes is a good one. After saying that, I fully expect Apple's Maps to end up being good - maybe after 18 months or so. Maybe they could have kept Google Maps as an alternative until then, maybe not.

post #50 of 246
Quote:
Originally Posted by Tailpipe View Post

I simply cannot understand what all the whining and whingeing is about. Someone else said this situation should hardly be surprising since this is Apple Maps V 1.0 whereas Google Maps is V 6.0. You can easily access Google Maps using the iPhone's web browser and soon I'm sure Google will release its own Maps App.

Where were you last week when Facebook announced that going with HTML5 instead of a native app was a huge mistake?

 

iOS 6 was in beta for a long time... so where is the Google-branded Maps app? Apple needs to do better than leave its customers in the lurch for any period of time. Apple didn't need to see the public reviews to know the reviews would be highly critical, if developers operating under NDA had only been canvased.


Edited by Cpsro - 9/20/12 at 3:35pm
post #51 of 246
Quote:
Originally Posted by Shameer Mulji View Post

For those who are suggesting to use a 3rd party navigation app to fill in the gaps, my question is why pay for something (other than turn-by-turn) we were getting for free for the last 5 years?  

Most of the apps I've seen recommended for filling in the gaps are free, but this doesn't take into account the effort, lack of convenience, non-uniformity of UIs, etc. that simply can't be avoided now.


Edited by Cpsro - 9/20/12 at 3:40pm
post #52 of 246
I'm not upgrading to IOS 6 and I have cancelled my first day iPhone 5 purchase opportunity. For me, a large part of the iPhones appeal is Google Maps and street view. I already put up with not having offline maps and now there is an inadequate mapping app. The last thing I want is to ditch iPhone but I will if I have to.
post #53 of 246
I don't have any problems with Apple maps and think Apple made the right decision. I say good riddance to Google maps and I know I won't miss it.

Bring on the future!!!
post #54 of 246
For the time being it definitely isn't on par with Google Maps. I can definitely compliment iOS 6's maps in that they zoom in and out quickly and beautifully—this is an area that Google Maps on iOS was always terrible with—and where I live, in a major city, I'm not (yet) seeing major problems. But looking at some of those other locations it looks like the new iOS 6 maps are terrible.

Apple's got to start somewhere, though. Even it it looks like this one might have deserved at least another year in the oven. And while iOS 6's maps progress and become better people can still use Google Maps through their browser and save a bookmarklet to the home screen (not as good as the older native app) and there are alternative services as well.
The true measure of a man is how he treats someone that can do him absolutely no good.
  Samuel Johnson
Reply
The true measure of a man is how he treats someone that can do him absolutely no good.
  Samuel Johnson
Reply
post #55 of 246
Quote:
Originally Posted by Dick Applebaum View Post

I have a few honest questions for users of Google Maps on Android phones and Tablets:

 

  1. does it include ads?
  2. is it tracking you?
  3. can you opt out of ads or tracking?
  4. would you prefer a private mapping mode?
  5. is none of this a problem?

1. I've never seen an ad on my maps.

2. Yes it tracks me. I like it that way

3. I have no idea

4. No

5. None of this is a problem

 

I like searching for a place I might go, and then having a link in my notification bar with directions to that place. I like this level of integration.

post #56 of 246
Quote:
Originally Posted by Vadania View Post

I'm surprised they didn't call it a beta like they did with Siri.

 

You can't call a core feature of the OS a beta. This is where Apple has put themselves between a rock and hard place. 

 

They *had* to pass off their beta-ware maps app as a key feature that is a viable (and *allegedly* superior) replacement for Google Maps. 

 

The app is clearly a beta effort, but hiding behind that label would make Apple lose even more credibility (in this area) than they already have. So now we all have to pretend everything is ok and that we're more than happy to wait. For how long no one really knows. 

post #57 of 246

I went for my morning walk today and due to the lack of street view, I can't find my house, now I am forever doomed to roam these nameless streets...

 

.../s

Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
Reply
Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
Reply
post #58 of 246
Quote:
Originally Posted by Quadra 610 View Post

You can't call a core feature of the OS a beta. This is where Apple has put themselves between a rock and hard place. 

They *had* to pass off their beta-ware maps app as a key feature that is a viable (and *allegedly* superior) replacement for Google Maps. 

The app is clearly a beta effort, but hiding behind that label would make Apple lose even more credibility (in this area) than they already have. So now we all have to pretend everything is ok and that we're more than happy to wait. For how long no one really knows. 

You don't have to pretend anything. Just walk right into wherever they sell Android phones in Canada and buy one. It's really that simple.
post #59 of 246
Quote:
Originally Posted by hill60 View Post

I went for my morning walk today and due to the lack of street view, I can't find my house, now I am forever doomed to roam these nameless streets...

 

.../s

I guess you've only got a few hours left until your battery is dead, so so long!

post #60 of 246

Apple should create a OS X and Windows version of the maps, Call it Apple Earth or whatever.  People with free time can roam around on the program and label, spot, study or input correct data.  One of the reasons Google earth has a ton of data is people inputting data constantly and studying every detail on the mapping system.

 

This new mapping system on iOS devices is very VERY limited, it needs room to grow on different platforms.  No way Apple can create enough data on just iOS devices to make it accurate.

post #61 of 246

 

 

The problems aren't just with Flyover. Traffic data and navigation accuracy is really poor.

Retina Macbook Pro - 2.6ghz

Galaxy Nexus - Jelly Bean!

Reply

Retina Macbook Pro - 2.6ghz

Galaxy Nexus - Jelly Bean!

Reply
post #62 of 246
Rome was not mapped in a day.

Apple's Maps is one of the most exciting things to happen in online mapping in a long time. Considering this is a 1.0 version of a fully vector map that is rendered on the fly the quality and performance of Apple's maps is amazing. Equally amazing is the speed at which map corrections and improvements are happening. Consider that when Apple depended on Google Maps that they were unable to make any improvements at all in the map. They were completely at Google's mercy for map improvements and new features. If Google did not want turn by turn directions then Apple could not add them. Please report errors in the map and use Google Maps in Safari for now if you must. Give Apple's maps the time it needs to reach its full potential.
post #63 of 246

It sounds like a Google Maps app for iOS is in the pipeline. Let's hope that it comes out soon.

post #64 of 246
Quote:
Originally Posted by GrangerFX View Post

Rome was not mapped in a day.
Apple's Maps is one of the most exciting things to happen in online mapping in a long time. Considering this is a 1.0 version of a fully vector map that is rendered on the fly the quality and performance of Apple's maps is amazing. Equally amazing is the speed at which map corrections and improvements are happening. Consider that when Apple depended on Google Maps that they were unable to make any improvements at all in the map. They were completely at Google's mercy for map improvements and new features. If Google did not want turn by turn directions then Apple could not add them. Please report errors in the map and use Google Maps in Safari for now if you must. Give Apple's maps the time it needs to reach its full potential.

Why release it if it's not even finished yet? There was no need to rush.

 

 

Retina Macbook Pro - 2.6ghz

Galaxy Nexus - Jelly Bean!

Reply

Retina Macbook Pro - 2.6ghz

Galaxy Nexus - Jelly Bean!

Reply
post #65 of 246

I don't know why Apple decided to become a mapping company. Totally unnecessary, the Google Maps app was perfectly fine. These tedious little cat fights are what bring companies and countries crashing down by draining their talent and resources. 

post #66 of 246
Quote:
Originally Posted by Tallest Skil View Post

When's the last time that Apple replaced something and then less than a year later everyone acknowledged that Apple's decision and outcome had become what was known as right?

When competitors claim that it is now "standard essential" in order to deny Apple it's patent rights. I recall when Eric Schmidt said he thought Steve Jobs was crazy to want to sell a tablet. How quickly they forget. Now the tablet is "obvious."

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply
post #67 of 246
Anyone try asking for nearby hotels ? Every time I do I get a list of local car dealershipsjQuery18107927145992871374_1348182066783?

24" iMac, 2 MB Pros, iPad Version 1, 2 x (iPhone 4s), Apple TV 3, a Shuffle and a couple of iTouches somewhere in the house. Spot on wall reserved for an Apple TV of some description. Oh yeah..and...

Reply

24" iMac, 2 MB Pros, iPad Version 1, 2 x (iPhone 4s), Apple TV 3, a Shuffle and a couple of iTouches somewhere in the house. Spot on wall reserved for an Apple TV of some description. Oh yeah..and...

Reply
post #68 of 246
Quote:
Originally Posted by SolipsismX View Post

Quote:
Originally Posted by Dick Applebaum View Post

But, in all fairness, a service like a mapping program is a "work in progress"... and it always will be. 

Please don't suggest that "work in progress" is the same thing as what people are taking an issue with. No one is suggesting there will be no updates to the app. No one is saying it doesn't have any nice aspects to it. You knew full well they are saying it's not as useful as the previous app.

Let's remember, this isn't some Google v Apple thing. This is an Apple v Apple thing. It was their Maps software that came on on their devices. This defense of the things people are missing from Apple's Maps app is akin to people saying that they PenTile AMOLED on the SIII better than their non-PenTile Android phone simply because their SIII is newer.

 

Hey!  We're on the same side of this issue!  They screwed up!  They may have had no choice, but they screwed up!  Now, they need to make it right and move on... 

 

I am willing to give them that chance!  If they don't make it right, I will be disappointed as a user and a shareholder -- and I will be quite vocal about it.

"...The calm is on the water and part of us would linger by the shore, For ships are safe in harbor, but that's not what ships are for."
- Michael Lille -
Reply
"...The calm is on the water and part of us would linger by the shore, For ships are safe in harbor, but that's not what ships are for."
- Michael Lille -
Reply
post #69 of 246
Quote:
Originally Posted by GQB View Post

Enduring the whining and self pity I see on this list almost makes me want to become a Republican.... almost. 

Nah.

 

I agree.  When Republicans stopped being Conservatives they went downhill.

post #70 of 246
I am glad I have not updated to iOS 6. I'll be holding off for a while. There is no going back once you update.
post #71 of 246
Quote:
Originally Posted by GadgetCanada View Post

 

Skil, I'm in agreement with your comments 99% of the time. But Apple deserves the negative comments they are getting right now. They replaced a superior product with a lesser product. Expect people to complain. Yes it will get better, yes it's a 1.0 release but right now, we went from having great mapping information to far less. Telling people to accept it from a massive company like Apple who prides itself on great software or to simply use other software is only trying to deflect the issue.

I completely agree.  Having said that I'm willing to give Apple the benefit of the doubt that they will improve this in a timely manner as mapping services are used by a ton of people.

post #72 of 246
Quote:
Originally Posted by SpamSandwich View Post

They did replace something. They replaced Google's maps with their own. Whether you consider them an adequate replacement or not is up to you.

I know they'll get better in a year or two, so in the meantime I'll be using Google Earth and Waze apps. I'll use Apple's maps occasionally for the larger cities.

The poster I replied to was claiming that the iPad replaced other tablets like the new Maps replaced the old Maps. Clearly not the case.

Quote:
Originally Posted by Pendergast View Post

Yeah, because I totally cannot use Maps now. I definitely didn't use the nifty turn-by-turn navigation earlier today. Yeah. In the dark.

Inferences from the particular to the general are informal logic fallacies. Using them against me won't get you anywhere in an argument.

Quote:
Originally Posted by Pendergast View Post

Consumers still have choice. They have the choice to use an iPhone. They have the choice to upgrade to iOS 6. They have the choice to use maps.google.com in Safari. They have the choice to use any number of third-party apps.

That doesn't mean they have more choice, like they did when the iPad came out. Sorry, that analogy is flawed; not that it matters though, analogies are informal logic fallacies due to being inferences from the particular to the particular.

Quote:
Originally Posted by Pendergast View Post

It's no use, this poster just likes to gripe about everything the iPhone does. Don't even mention the *gasp* new dock connector. Apparently, Apple sent a secret team of agents into his house, stole his current iPhone, and MADE him use an iPhone 5 with iOS 6 loaded on it. And didn't give him an adapter.

I complain when functionality is removed for no good reason. I complain when a service that is clearly not ready for prime time is sent to production. I complain because I expect quality from Apple, and currently they aren't delivering; they're getting sloppy. This is not even a new service, this is a service that intends to replace an existing service and is expected to be better than the existing service in every possible respect.

Quote:
Originally Posted by allenbf View Post

It's a Maps app...as stated, there are others available.  How did you get around 6 years ago before there was a mobile map?  Some people are just ridiculous.

6 years ago I had a Nokia N95 with Nokia Maps, and it could find my street!

Quote:
Originally Posted by Tailpipe View Post

I simply cannot understand what all the whining and whingeing is about. Someone else said this situation should hardly be surprising since this is Apple Maps V 1.0 whereas Google Maps is V 6.0. You can easily access Google Maps using the iPhone's web browser and soon I'm sure Google will release its own Maps App. Moreover, Apple will continually upgrade its maps and I look forward to the day when it is actually better than Google. i am sure it will come sooner than anyone could imagine. 

I expect Apple to be competent in what they do; that's why I am a customer. The GPS is the single reason why I use a smart phone at all.

As to why I am complaining about this, I am complaining because this crap can not find any nearby street that I search for despite the fact that the streets are right there on the map. This isn't even a data problem, it's bad code, it shouldn't have gone into production in this state, and now people will have to wait for an update that may take who knows how long to materialize. Not only that but the new maps are quite heavy, rendering at a much lower frame rate than the old app.

Also, to those who were suggesting adding the web version of Google Maps to the home screen, you really have to try using that outside to see how slowly your own position updates before suggesting something like that as a viable alternatives. I'm glad to have iOS 5.1.1 firmwares around for both my iPhone 4S and iPad 3G GSM.
post #73 of 246
Quote:
Originally Posted by GadgetCanada View Post

 

So no one should ever complain about Apple software? If you do then you are a whiner? All the negative comments on iOS maps are justified. I'm a massive Apple fan and hate to see Apple make a mis-step but my reality distortion field isn't that strong.


That is what you call a sheep.

post #74 of 246

What some people don't understand is that no one cares that this is Apple's first try at mapping, all they care about is that this version sucks compared to the previous version. 

 

Maps got a downgrade from ios 5 to ios 6. The data got worst and Maps are all about data. 

post #75 of 246
They should have just called it "beta" like they did with Siri.
post #76 of 246

Even in central London it gave my address incorrectly at about 100m out, before it was precise. Even on a 100Mb connection it was slow to render, when it did it was good (for New York at least) unless you looked too closely. Sorry but no where near as good as Google maps. Apple are messing up too frequently these days maybe when you start to believe your own press is the time to change. Sad but unfortunately true. 

 

P.S. Anyway got to go to bed early got to get up to bye my new iPhone in 8 hours.

post #77 of 246
It's just that the 'Flyover' is pretty until you get to the flatlands. Even as an urbanite without a car, I NEVER used Google maps for transit information. I tried it on line once and it directed me to catch two buses to a station for a train line, that had a station a mile from my home (one bus or a brisk walk away) and it could never distinguish between 'commuter' and 'public transit' train lines. Commuter lines ae from the city to the suburbs and public transportation lines are in the city and intercept with bus lines. So I ain't missing that at all.
post #78 of 246

 

 

More here. :)

post #79 of 246
Originally Posted by GadgetCanada View Post
Skil, I'm in agreement with your comments 99% of the time. But Apple deserves the negative comments they are getting right now. They replaced a superior product with a lesser product. Expect people to complain. Yes it will get better, yes it's a 1.0 release but right now, we went from having great mapping information to far less. Telling people to accept it from a massive company like Apple who prides itself on great software or to simply use other software is only trying to deflect the issue.

 

I have absolutely no problem with complaining about Maps. I have some complaints myself. What bothers me is when the complaints ignore common sense and even the crux of the matter. 

 

My biggest question right now is why Apple isn't just using 100% of vanilla OSM data, 1:1 with what we can see on their website. Or maybe they're not using OSM at all!

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply
post #80 of 246
Quote:
Originally Posted by tyler82 View Post

I don't know why Apple decided to become a mapping company. Totally unnecessary, the Google Maps app was perfectly fine. These tedious little cat fights are what bring companies and countries crashing down by draining their talent and resources. 

Apple definitely did the right thing by developing their own mapping service & they should be developing their own services that constitute a core technology of the platform.  Being in charge of your own destiny is far better than being dependent on another company especially one that has the potential and size to really compete with you.  But this is poor execution on Apple's part especially for a major service like Maps. As of now the two best mapping services for mobile devices are Google (for Android) and Nokia (for Windows Phone).  If enough people get put off by Apple's solution it 1) damages Apple's reputation and trust with consumers & 2) gives customers a reason to look at competing solutions which is good for the Android and Windows Phone platform. I'm not saying Apple is doomed as a company but this definitely puts a serious chink in their armor.

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: General Discussion
AppleInsider › Forums › General › General Discussion › Apple 'working hard' to rectify Maps issues, appreciates 'customer feedback'