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Some users find scuffs, nicks on newly-purchased iPhone 5s [u] - Page 4

post #121 of 265
Quote:
The tongue-in-cheek "#Scuffgate" is a callback to the iPhone 4's "antennagate" controversy which saw the then-new handset ship with an antenna design flaw that affected cellular performance.

 

Actually it's callback to Watergate with Richard Nixon, which has lead to everything involving any scandal having 'gate' attached to it. The media and people used this for "antennagate" of the iPhone 4 as it has for numerous other scandals over the two-three decades.

post #122 of 265
*I was replying to the comment about someone returning a iPad multiple times because of display problems.

I returned one iPad 3,the screen had yellow and pink blotches. Many of the store displays did as well, harder to see in the bright light with screen display at max. Heck, the kids iPad 2's have better, brighter and more even backlighting.

Apple uses high quality, high tech components, that doesn't mean that occasionally shitty and defective stuff doesn't sneak out the factory door.

I have had stuff anodized before, but never black or white. Unless there is something unusually different about these colors, perhaps the colors are being deposited too thin on the sharp corners of the phone. Maybe they are using a new vendor. Ultimately, this should be no different than the anodizing done on the iPod nanos. I would be willing to lay odds that Apples out of the box defect rate is on par or better than the rest of the industry.

Glass back=Easier breakage but harder to scratch.
Aluminum back=more resistance to breakage but easier to scratch.
Both are premium products wit some drawbacks, would you rather have plastic crap?
Crying? No, I am not crying. I am sweating through my eyes.
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Crying? No, I am not crying. I am sweating through my eyes.
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post #123 of 265
Quote:
Originally Posted by cameronj View Post

Sorry, no.  I still think the kind of flaws I've seen online today are pathetically small and do not merit the hubbub that has happened today.

So it is ok to get a scuffed expensive BMW car out of the box, or it's ok to get scratched new iPad. That's nonsense. 

post #124 of 265
Quote:
Originally Posted by souliisoul View Post

Before jumping on the apple consumer, majority flaws are seen out the box and not after 'wear and tear' as you have expressed. Apple followers expect near prefect, it is the standard that Steve, Tim and Apple employees have set to ensure superior quality and innovation.
Do not call us drama-queens, because Steve would have apologised, If he felt the quality is not near prefect.
I do agree the flaws are low in numbers, but you can not tell me as Apple fan, you wouldn't be little upset to see your new iPhone is less than prefect. You have every right too has a individual.
That's why we have return/replacemenr policies, second to no other company.

Steve would have apologised? Is this the same Steve who told you you were holding your phone wrong? And I don't remember Steve apologising for the cracked cases on the G4 cube.

It seems to me that a lot of Apple fans have chosen to forget a lot of the daft things Steve did.

Let's also not forget that he also made the single greatest error of judgement in Apple's history: putting Schmidt on his board of directors. If he hadn't done then they wouldn't be fighting Android for market share and spending millions in litigation against Samsung. If he hadn't done that then we wouldn't be sitting through of MapGate right now.

Yes, Steve was the best CEO in recent history, but he wasn't perfect.

One more thing:

If you've ever met a real, non-OCD, normal Apple user who isn't influenced by every post she reads on the Internet, then you might notice that they're not concerned with scratches and bumps. She even uses the scratches and bumps to spot her phone on a lunch table littered with them.

But most people will just put the damn thing in case.

#storminateacupgate
#actuallystevewouldhaveallowedthis
post #125 of 265
Quote:
Originally Posted by cameronj View Post

Sorry, no.  I still think the kind of flaws I've seen online today are pathetically small and do not merit the hubbub that has happened today.

 

 

This gouge is as wide as the mute switch.

 

A BMW is roughly 36 times the length of the height of an iPhone. A 2mm gouge x 36 = 72 mm. Would a 72mm gouge on a BMW be viewed as "pathetically small"? A US quarter is  24 mm in diameter.


Edited by doubleapex - 9/21/12 at 11:55pm
post #126 of 265
Quote:
Originally Posted by dasanman69 View Post

Actually the Moto RAZR is thinner except for the hump on top.

I think you measure at the thickest point.
post #127 of 265
Quote:
Originally Posted by BeyondYourFrontDoor View Post

So... people were freaking about the glass back, so Apple switched to aluminum... surprise, it isn't as hard as glass, and if you run it with sandpaper it scratches...
A better comparison would be doing the same with 4-5 leading phones... Android, WinPhone, or whatever...
The difference is that if your "crappy" Android phone gets scratched you can replace the back cover for a couple of bucks off eBay...
Shut up and go away, you useless, pathetic FUDmonger - Tallest Skil
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Shut up and go away, you useless, pathetic FUDmonger - Tallest Skil
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post #128 of 265
Quote:
Originally Posted by Andrey View Post

Put it into gel skin and chill.
But then it won't be the "World's thinnest smartphone" any more...
Shut up and go away, you useless, pathetic FUDmonger - Tallest Skil
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Shut up and go away, you useless, pathetic FUDmonger - Tallest Skil
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post #129 of 265
Quote:
Originally Posted by sflocal View Post

One drop in a jean's pocket with coins/keys or a woman's purse and you'll get the exact same thing!  I can understand one paying a pretty penny for a nice phone, but come on people!  Why do people expect absolute perfection?  It doesn't exist in nature, yet you demand that in a mass-produced product?

Bring your "perfect" product after using it in a week and lets compare.

Jeez, I can understand an obvious flaw, damage, etc... but the kind of "scuffs" seen in this picture is borderline drama-queen.

 

 

My "perfect" product will remain perfect, because it went out of the box and straight into a case, with a Zagg screen protector installed.

 

As for your snark, though you might not be one of them, many expect a brand new and flawless product when they pay a brand new and flawless price. A ding is understandable, as long as a proportionate discount is applied.

post #130 of 265
yep, looks like I'll stick with my 4S for another year.
post #131 of 265
Quote:
Originally Posted by cameronj View Post

It was an obvious enough copy of antennagate that he figured nobody would be so out of it that they would have to ask 1wink.gif
But it's consumer reports so anything is believable with them....
post #132 of 265
Quote:
Originally Posted by Cash907 View Post

 

My "perfect" product will remain perfect, because it went out of the box and straight into a case, with a Zagg screen protector installed.

 

As for your snark, though you might not be one of them, many expect a brand new and flawless product when they pay a brand new and flawless price. A ding is understandable, as long as a proportionate discount is applied.

Yeah these people are stupid because they want their devices without scratches, nicks or scuffs out of the box. They should expect that because there is nothing perfect. 

post #133 of 265
Quote:
Originally Posted by Cash907 View Post

 

My "perfect" product will remain perfect, because it went out of the box and straight into a case, with a Zagg screen protector installed.

 

As for your snark, though you might not be one of them, many expect a brand new and flawless product when they pay a brand new and flawless price. A ding is understandable, as long as a proportionate discount is applied.

Yeah these people are stupid because they want their devices without scratches, nicks or scuffs out of the box. They should expect that because there is nothing perfect. 

post #134 of 265
A little BBQ Grill Krylon paint by Apple and it'll be all ready for the Apple Refurb section of the store.
post #135 of 265

Check this out.. This should get me a replacement I'm thinking, as it would actually affect the image optic quality. Would like some second opinions on this please. 

 

It looks like a faded scuff.. but I noticed, it's on the INSIDE of the lens cover. Or it could even be within the cover. Let me know what you guys think..

 


Edited by drakehoe - 9/22/12 at 2:42am
post #136 of 265
Quote:
Originally Posted by drakehoe View Post

Check this out.. This should get me a replacement I'm thinking, as it would actually affect the image optic quality. Would like some second opinions on this please.
Have you actually taken a photo?
Shut up and go away, you useless, pathetic FUDmonger - Tallest Skil
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Shut up and go away, you useless, pathetic FUDmonger - Tallest Skil
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post #137 of 265
This isn't the first time this has happened...

iPhone 4's and 4s's with yellow screens
iPhone 4's with scratches on the inside of the glass

This is early in the production run for the iPhone 5 - these manufacturing flaws will lessen over time.
post #138 of 265
Quote:
Originally Posted by drakehoe View Post

Check this out.. This should get me a replacement I'm thinking, as it would actually affect the image optic quality. Would like some second opinions on this please. 

 

It looks like a faded scuff.. but I noticed, it's on the INSIDE of the lens cover. Or it could even be within the cover. Let me know what you guys think.

 

Ouch!

Apple managed the astonishing feat of getting the equivalent of a personal computer into the hands of everybody from eight to eighty year olds, and did so while providing absolutely no instructions...
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Apple managed the astonishing feat of getting the equivalent of a personal computer into the hands of everybody from eight to eighty year olds, and did so while providing absolutely no instructions...
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post #139 of 265
I found this bit of news on a german Apple fan page. I don't know how reliable that website is and cannot confirm if this news tidbit is actually true, nor can I confirm its validity, but I thought I'd share it here nonetheless - this is a rough translation from german into english:

"When calling the Apple hotline I was told that the iPhone 5 devices with scuffs and scratches come from one specific batch and will be replaced by Apple. The problem is known to the company and apparently stems from a defective production machine. The affected devices can be identified based on their serial numbers, and only these faulty devices are eligible for return and exchange. As an alternative, a discount from the Apple hotline is offered. If you can live with the scratch or damage, this is a great way to save some money."

Link to source (in german):
http://www.appdated.de/2012/09/iphone-5-scuffgate-kunden-berichten-uber-kratzer-nur-eine-charge-betroffen/

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new iPad WiFi+4G, 64 GB, white
iPhone 4s, 64 GB, white

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iMac 24", 3.06 GHz Intel Core2 Duo, 640 GB HD, 4GB RAM, ATI Radeon 4850
MacBook Air 13.3 ", 1.86 GHz Intel Core2 Duo, 128 GB Flash, 4GB RAM
new iPad WiFi+4G, 64 GB, white
iPhone 4s, 64 GB, white

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post #140 of 265
I wonder why Apple chose an aluminum backplate as opposed to one using LiquidMetal Technologies products. I know Apple renewed their licensing rights with LiquidMetal, why isn't it being used?
post #141 of 265
Quote:
Originally Posted by HSNTX View Post

So it is ok to get a scuffed expensive BMW car out of the box, or it's ok to get scratched new iPad. That's nonsense. 

 

He's not saying that. He's saying that with the way folks are talking it's every iphone and there are dings all over them, when that's not the truth. 

 

Basically folks need to get over this false notion that Apple is 100% perfect and everything they release is 100% perfect from day one and never fails ever ever. And they need to stop acting like everything is a major deal. When flaws happen, and they aren't always even Apple's fault or at least not complete fault, they are typically a very small cut of the whole and Apple does a way the hell better job at making it right than most other companies. That is what folks should be paying attention to. Not that 0.0001% of a product has an almost invisible scratch that might have been there at the factory or might have been the result of getting banged around by careless delivery folks

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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post #142 of 265
Quote:
Originally Posted by Abobrek View Post

I wonder why Apple chose an aluminum backplate as opposed to one using LiquidMetal Technologies products. I know Apple renewed their licensing rights with LiquidMetal, why isn't it being used?

If they did that then people would have nothing to complain about. And then what would all the poor blogs do to whore for hits since there's no fresh iphone rumors to keep them going

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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post #143 of 265
The psychology of a shiny new toy.

A few years back I took delivery of a $50k SUV only to find a scratch on the wood work around the central console. The dealership seemed to be surprised I insisted this was replaced but they did it. The wood not the vehicle I should add. Now a few years on I have small dings and scratches in many places and take it in stride. It's funny how we react to anything new not being perfect but it is a normal reaction I think especially on something newly unwrapped. Looking back the guys at the dealership acted like they thought I was an idiot for making a fuss over a tiny scratch but I confess I did and no doubt would again.

Here is my theory ...

I suspect if we were alone on an island we'd not care but I think it maybe the thought of showing off our new toy to a friend only to hear them gleefully point out a defect is intolerable .... Oh how shallow we humans are /LOL
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Google Motto "You're not the customer. You're the product."
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From Apple ][ - to new Mac Pro I've used them all.
Long on AAPL so biased
Google Motto "You're not the customer. You're the product."
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post #144 of 265
I'm tempted to get one, and I hate cases. I'll have to never put it in the same pocket as my keys. I think the white one will bear up better... even when it gets scratched or nicked at least it won't show through a different colour aluminum.
post #145 of 265
Originally Posted by mstone View Post
Are you kidding me? You would put your two year old on the Internet to hype your fixit company. Most people would not even let their kids have a Facebook account until they are 16 but you put your kid on display at age two? Give me a freakin' break! Are you insane? This is the Internet the we are talking about. There are crazy people on the Internet.

 

It's such a shame that so few people have our old world sensibilities anymore. No one seems to care about their privacy, and that's absolutely terrifying.


Originally Posted by mesomorphicman View Post
Actually it's callback to Watergate with Richard Nixon, which has lead to everything involving any scandal having 'gate' attached to it. The media and people used this for "antennagate" of the iPhone 4 as it has for numerous other scandals over the two-three decades.

 

Just as 'iPad' has replaced 'tablet' and 'iPod' 'PMP', so too has the Apple equivalent of 'scandal' replaced the original name.

Originally Posted by Marvin

The only thing more insecure than Android’s OS is its userbase.
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Originally Posted by Marvin

The only thing more insecure than Android’s OS is its userbase.
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post #146 of 265
That video with young Uma Thurman proves what? That colored metal can be scratched? Somebody call science books and tell them they're still right.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #147 of 265
Quote:
Originally Posted by drakehoe View Post

Check this out.. This should get me a replacement I'm thinking, as it would actually affect the image optic quality. Would like some second opinions on this please. 

It looks like a faded scuff.. but I noticed, it's on the INSIDE of the lens cover. Or it could even be within the cover. Let me know what you guys think..


That should be fixed under warranty. What is there to think about?

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #148 of 265
This is annoying.
Citing unnamed sources with limited but direct knowledge of the rumoured device - Comedy Insider (Feb 2014)
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Citing unnamed sources with limited but direct knowledge of the rumoured device - Comedy Insider (Feb 2014)
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post #149 of 265
My wife's new white iPhone 5 has a paint flaw under the glass.

Really disappointing when you spend *that* much on a phone.
post #150 of 265
Quote:
Originally Posted by Ireland View Post

This is annoying.

 

The "scuffing" or this thread?

post #151 of 265

If you like scratches on a new product, you'll love the black iPhone 5

I went to collect a pre-ordered black 32gb iPhone 5 at my carrier in Hong Kong and was given a phone with some tiny scratches near the screen. Their agent replaced it with a second phone that also had a small scratch. He then gave me a third phone, which he himself pointed out had a small scratch. I was then told that I would either need to accept one of the phones or pre-order again, since their policy only allows for three boxes to be opened for a particular customer. I suppose this was fate telling me not to buy an iPhone, since the device didn't seem all that exciting in the first place. Maybe I'm weird, but I actually think the thinness and lightness makes the phone feel less premium, and finding scratches on a just-unboxed product makes you think twice about what you're getting for the exorbitant price tag. 

post #152 of 265

This #scuffgate bullshit burns my ass so much that I have to add a post.

 

Both my 2010 MBP 13" and my 4S came with blemishes. The MBP has a long scuff (not a scratch) on the top, the 4S has a scratch on the back... both right out of the box.

 

I couldn't give a rat's ass! More bother to take them back then it's worth. The 4S has always had a case on it anyway.

 

It's your brand new toy. You want it perfect. I get it. Exchange it if you want. Just quit whining about it.

 

Again...  Whiners Across America Against Apple... Waaaa!

 

http://www.androidauthority.com/iphone-5-vs-samsung-galaxy-s3-drop-test-116898/

 

Over and out!

 

Peace.

na na na na na...
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na na na na na...
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post #153 of 265

iPhone 5 will be the best selling iPhone ever, with the lowest customer satisfaction rating ever.

post #154 of 265
Originally Posted by mac-user View Post
…the lowest customer satisfaction rating ever.

 

90%.

Originally Posted by Marvin

The only thing more insecure than Android’s OS is its userbase.
Reply

Originally Posted by Marvin

The only thing more insecure than Android’s OS is its userbase.
Reply
post #155 of 265
Cute kid!

Social Capitalist, dreamer and wise enough to know I'm never going to grow up anyway... so not trying anymore.

 

http://m.ign.com/articles/2014/07/16/7-high-school-girls-are-kickstarting-their-awa...

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Social Capitalist, dreamer and wise enough to know I'm never going to grow up anyway... so not trying anymore.

 

http://m.ign.com/articles/2014/07/16/7-high-school-girls-are-kickstarting-their-awa...

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post #156 of 265
Samsung wants to add, Scuffgate their innovative design.

Social Capitalist, dreamer and wise enough to know I'm never going to grow up anyway... so not trying anymore.

 

http://m.ign.com/articles/2014/07/16/7-high-school-girls-are-kickstarting-their-awa...

Reply

Social Capitalist, dreamer and wise enough to know I'm never going to grow up anyway... so not trying anymore.

 

http://m.ign.com/articles/2014/07/16/7-high-school-girls-are-kickstarting-their-awa...

Reply
post #157 of 265
I haven't bought or handled an iPhone 5 yet, but I must state that I for one find it unfathomable receiving my newly acquired product only to find it isn't in mint condition. A replacement is the only solution possible. In Apples defence I also believe that any replacement must be conditional to most if not all of the original protective film be in place and untampered with. Lets face it ionized paint jobs on any lighter coloured metal is just a scuff magnet. After the initial inspection and unwrapping better find a great black bottle of Testor model paint.
post #158 of 265
Quote:
Originally Posted by Abobrek View Post

I wonder why Apple chose an aluminum backplate as opposed to one using LiquidMetal Technologies products. I know Apple renewed their licensing rights with LiquidMetal, why isn't it being used?

 

Good question.

 

The LiquidMetal stuff isn't ready yet, and if they can't make it suitable for manufacturing in huge quantities then they could drop it altogether. 

 

If they can do it then the win in terms of manufacturing costs, speed of production and durability of the finished product will be immense.

post #159 of 265
Quote:
Originally Posted by Tallest Skil View Post

 

90%.


yes, I meant the lowest among the iPhones.

post #160 of 265
Quote:
Originally Posted by digitalclips View Post

The psychology of a shiny new toy.
A few years back I took delivery of a $50k SUV only to find a scratch on the wood work around the central console. The dealership seemed to be surprised I insisted this was replaced but they did it. The wood not the vehicle I should add. Now a few years on I have small dings and scratches in many places and take it in stride. It's funny how we react to anything new not being perfect but it is a normal reaction I think especially on something newly unwrapped. Looking back the guys at the dealership acted like they thought I was an idiot for making a fuss over a tiny scratch but I confess I did and no doubt would again.
Here is my theory ...
I suspect if we were alone on an island we'd not care but I think it maybe the thought of showing off our new toy to a friend only to hear them gleefully point out a defect is intolerable .... Oh how shallow we humans are /LOL

 

When you pay your own money for something, you want it to be perfect when you receive it, after all, you gave perfectly good money for it. When you scratch it yourself later, you shrug it off as your own fault. I don't really think it has anything to do, for most people, with how your friends will perceive it.

 

It's the same as picking produce in the super market. You aren't going to pick the tomatoes that are squashed, bruised, holed. If the cashier crushes them under the canned goods, you probably aren't going to accept that. If you put the can goods on top of them in the car, you'll be pissed at yourself, but most people aren't going to take them back to the store and demand new ones at that point. When you turn them into tomato sauce and serve them to your friends, they aren't going to know the difference.

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