Some users find scuffs, nicks on newly-purchased iPhone 5s [u] - Page 2

Well, yes, but how many people keep a woman's purse in their jeans' pocket?

Speaking of the case, i have seen 4 drop test and the iphone 5 seems to be one tough little thing. The only case i have seen the glass broke the guy had to throw the phone on a tile floor.

The product of glass does.  I never said it doesn't.  I merely said it uses less than the aluminum process.  I never said it didn't use energy now did I.

When you use slave labor to build your products, you have bad QC, go figure, you get what you pay for...

Actually, Apple does it to themselves. They are their own worse enemy. We all saw the "hoo-haw"  - precision engineering, manufacturing/assembling millions of Iphone, in high-tech fasion / praising their genius.  They keep on setting the bar higher and higher  - they proclaim, Apple Perfection, and this is never going to  happe. SkyNet Anyone

 

Any IT person with half a brain knows, never buy the first batch of any type of hardware or software, there will always be problems. For the record, I'll pick up an Iphone undecided if it with be the 32GB or 64 GB model, in about a month after all this craziness settles down.

 

 

What if it's recycled aluminum?

What a stupid thing to say, unless you don't mind being a liar. 

 

There is no slave labor, and Foxconn employees get paid handsomely. You should take your lies elsewhere.

I have the same problem on my 32GB Black/Slate model. Not a huge issue but when you're paying $700 for a device you expect it to be new out of the box and not look used. The back plate on mine was pretty dirty as well...

I have this problem as well. I noticed it as soon as I took the plastic off the phone so unless the user error was putting my hands on the device for the first time, it's a problem at the factory (or caused by the box during shipping). 

Antenna-gate
Maps-gate
Scuff-gate
Steve never would have let this happen-gate
Like a fool I order my iPhone5 on the first day-gate
My Cheap Plastic Android Sucks-gate
Hate-gate

Yep, I have a few on mine... Calling apple tomorrow...

Aluminum is basically frozen electricity—about 20 KWh/kg, IIRC.

 

Those that hate, love the gate.

 

Apple should make their products instantly stop working upon touching 1cc of a liquid or entering a situation where the humidity is above 10%.

No one can complain about it because watergate is taken.

 

Well, duh!!  Try walking around for a few days with your Mac Pro in your pocket with a bunch of keys, and then tell us if "it's like the day out of the box."

 

I was surprised to see a scratch on the back of mine. 64GB white vzw

It seems like many Apple users are the most OCD in the world. I remember with the new iPad someone retuned their device 13 times! because of alleged display issues. And if you didn't have any issues you just weren't looking hard enough.

I've seen reports of people getting perfect devices and some with minor scuffs. Of course those with issues are more likely to post them on the www, whereas those who don't arent posting that their phone is fine, so it ends up looking worse than it is. I'm not entirely surprised as it sounds like this is a new and very complicated manufacturing process. But I'm sure it's something that can be fixed. And if you have one with a nick get it replaced.

 

Why in the world would you put your phone with your keys?! I guess I just don't get that.

But no, I'm saying it has been hit, been bumped, been scraped with metal, even, and nothing has happened to the case like that.

Good thing they don't make gates or we'd have gategate

Yes, recycled aluminum uses only a tiny fraction as much energy as virgin aluminum. When recycling aluminum, the aluminum-oxide bonds have already been broken, so you're back to a simple physical process (largely).

...nothing a little black sharpie couldn't fix

This guy got a scuffed iPhone 5, and he don't give a crap. http://www.youtube.com/watch?v=lVwft5zEBk0

Personally, Apple has reached the thinnest form factor for their phone. Make it any thinner and I couldn't recommend it to a single person. Checked them out today at the Apple store and they are at the thinnest point possible. I'd prefer they'd kept the 4S thickness, if you want my engineering perspective.

Because when you product 20 million of anything, they won't all be perfect.  Apple just makes news because people are obsessed.

Consumer Reports:

 

Despite having build quality that is second to none, the iPhone 5's new manufacturing process has some bugs to work out. Our test model came out of the box with a 16nm scratch. We were delighted with all other aspects of this phone and believe it to be the best phone on the market. However, due to the tiny scratch on our test model and the reports of other tiny scratches on retail models, we cannot recommend the iPhone 5 at this time. 

 

Steve Jobs (from beyond):

 

Just hold it in a way that your hand will cover the scratch. Not a big deal. 

Actually the Moto RAZR is thinner except for the hump on top.

You said electrical energy, which I thought might have been a trick statement, I thought most glass was heated using a fuel directly. In this case, natural gas:

http://www.youtube.com/watch?v=dw7623hu7wM

The best current process for purifying aluminum from ore requires electricity to do it, so "more electrical energy" is a bit of a stacked statement, whether you realize it or not.
Edited by JeffDM - 9/21/12 at 5:26pm

Is this for real or did you forget the /s tag?

I think you missed his point.

A tech reviewer said in his review that his new iPhone 5 had scuffs along the edge when he took it out of the box, so this is not just customers being careless with their new phones.

These kinds of defects will drop the trade in value.

How long is the standard warranty against defects? And will customers who purchased from Apple's website be able to return the iPhone at an Apple store in person or will they have to mail them in for an exchange?

No company is ever perfect. Apple tend to have a lower percent of units with any particulat issue and are better than most at a quick fix.

Keep in mind that many, if not most, if these nicked phones were delivered via fed ex etc. they aren't known for immaculate handling of packages and they might have tossed around the boxes in ways that could result in damage to the iPhones. After all they arent in foam in those cardboard boxes. They can and do slide around in them.

Only at the carriers. If you return a product at Apple and exchange it you are getting a new retail item. Only the carriers make you take a refurb (and reserve the right to not tell you that it is)

At the Bar you get new or remanufactured, but the latter means they might have reused a functioning display or such. But the battery and storage are new

I'd be annoyed if my expensive "object of desire" (whatever it might be) was nicked or blemished out of the box. But truthfully, when I saw the keynote introducing the iP5, I thought, "Aluminum? This will be a problem." Aluminum works pretty well for a laptop, but a phone? Who in their right mind would make a phone, meant to be stowed in your pocket or purse, from highly machined and polished aluminum? It's crazy. Even my Apple Remote (cast, machined, and anodized Aluminum) got beat up pretty quickly.

 

The phone looks nice and I love the internal and software improvements, but I think almost anyone would prefer something a little heavier or thicker that's designed to hold it's looks for more than a day. Stainless is th obvious choice in my mind. Apple designers always seem to forget that change for the sake of change is neither good design nor innovation. This is a classic Apple design mistake which they make every few years. Call it "Apple Hockey Puck Mouse Syndrome." (Actually, in that case it was Steve who insisted on the ridiculously stupid design of the "Hockey Puck Mouse.")

 

I predict machined and polished aluminum will not be a lasting trend for Apple mobile devices.

Exactly

People should consider those scuffs as part of the design, it gives you uniqueness (just like tattoos), Steve didn't like conformity anyways.  /s
...or just return the phone and choose whatever makes you happy.

If those returns increase, it can hurt some numbers at this quarter, but let's hope it'll be solved soon(er or later).

Maybe if OS X security goes wrong we'll have gatekeepergate?

Very good. I was thinking someone would mention this. From a recyclable perspective though the aluminum is easier to recover than the glass from the iPhone 4 case. Glass is highly recyclable if it is clear, brown or green. If it is coated as in computer monitor or iPhone screen, it is only usable as an additive to asphalt or some other construction material and that only represents some alternative to a land fill but is not recyclable in the sense that it can reused for the same purpose as its original use.

So... people were freaking about the glass back, so Apple switched to aluminum... surprise, it isn't as hard as glass, and if you run it with sandpaper it scratches...

A better comparison would be doing the same with 4-5 leading phones... Android, WinPhone, or whatever...

 

Translation: the Moto RAZR is thinner except for the part that's not.

I "pre-ordered" from AT&T and they told me I would not get my black 64 GB till October 8th so I went to the mall today at like 3pm where they have an Apple and AT&T store. Apple had every single model except the version I wanted and AT&T had all 64 GB white models. I am never "pre-ordering" again, I think everyone went that route that's why most stores still had most in stock. I bought the white 64 GB model and got into my car and noticed a hole in the back the size of a pin and didn't want to be a drama queen but when you pay $800 for something it better be perfect. They made me bring it to Apple and they didn't even make me wait in line and replaced it. I looked at the back and sides when he gave it to me and it was fine, under closer examination there is a scrape on the bottom by the speakers which isn't as offensive so I was kind of bummed but I guess I will just deal with it.