Some users find scuffs, nicks on newly-purchased iPhone 5s [u] - Page 3

Quote:

Originally Posted by Rogifan 


Is this for real or did you forget the /s tag?

It was an obvious enough copy of antennagate that he figured nobody would be so out of it that they would have to ask ;)

Metal scratches metal? Let the riots begin! Next we'll learn that diamonds scratch plastic. Oh, the humanity!

http://en.wikipedia.org/wiki/Mohs_scale_of_mineral_hardness

Quote:

Originally Posted by charlituna 


Only at the carriers. If you return a product at Apple and exchange it you are getting a new retail item. Only the carriers make you take a refurb (and reserve the right to not tell you that it is)
At the Bar you get new or remanufactured, but the latter means they might have reused a functioning display or such. But the battery and storage are new

LOL

So wait, you only get a refurb at the carriers, not at Apple, where you get a new product, or actually they may give you a refurb. 

Good explanation. 

Got mine today and sure enough, a little scuff on the bottom.

Not that big of deal, but certainly not business as usual for Apple.

Quote:

Originally Posted by Tallest Skil 

 

Why in the world would you put your phone with your keys?! I guess I just don't get that.

But no, I'm saying it has been hit, been bumped, been scraped with metal, even, and nothing has happened to the case like that.

I was thinking that same thing!  If you just laid down some serious coin for that phone, I would think you would treat it with respect and at the very least have a case for it.  By the same token though, if I laid down serious coin for the iPhone 5, I would expect it to be perfect when I got it.  However, I would have to weigh just how much I want that small nick gone with standing in line at an Apple Store or waiting until new stock came in.  If it could be something easily touched up with a Sharpie, I would probably let it slide. 

Quote:

Originally Posted by Suddenly Newton 

 

Translation: the Moto RAZR is thinner except for the part that's not.

Exactly.  Why would someone write a sentence like that?  It's one thing to deny the truth to yourself and leave it out of the post. But to actually say thinner except for this part.  Duh!

Quality Control does not exist in China, nor will it ever.  Thats why we get the phone so cheap... If it was made in USA/ Germany/ Swiss  it'll cost about 1200.00   However, it will be made in factories that have quality control 

Originally Posted by sataryst 
Quality Control does not exist in China, nor will it ever.

And right off the bat, a blatant lie. Poor start.

You're all missing the point that this is the first time it has happened with iPhones.  Apple has set the expectation that our iPhones will be perfect out of the box (aesthetically), and these iPhone 5's are falling short.  My iPhones, iPads, and MacBooks were flawless when I took them out of the box.  That's the whole point of buying them new.  If you want one scratched up, save some money and buy it on eBay.

To the person who mentioned that even BMW's aren't perfect - if one of the wheels on your brand new $70,000+ BMW came with a scratch in it, you would have the dealer replace it.  No doubt about it.
 

Originally Posted by runbuh 
You're all missing the point that this is the first time it has happened with iPhones.  Apple has set the expectation that our iPhones will be perfect out of the box (aesthetically), and these iPhone 5's are falling short.  My iPhones, iPads, and MacBooks were flawless when I took them out of the box.  That's the whole point of buying them new.  If you want one scratched up, save some money and buy it on eBay.

There are people who will return their Apple Keyboards because a key is slightly tilted. There's expecting quality and then there's OCD.

Quote:

Originally Posted by runbuh 

You're all missing the point that this is the first time it has happened with iPhones.  Apple has set the expectation that our iPhones will be perfect out of the box (aesthetically), and these iPhone 5's are falling short.  My iPhones, iPads, and MacBooks were flawless when I took them out of the box.  That's the whole point of buying them new.  If you want one scratched up, save some money and buy it on eBay.

 

To the person who mentioned that even BMW's aren't perfect - if one of the wheels on your brand new $70,000+ BMW came with a scratch in it, you would have the dealer replace it.  No doubt about it.
 

No, I wouldn't.  Stop speaking for other, non-crazy, people.  Speak for yourself.

But if a batch of Motorola MXmaxXXXLrazrOne**your_mom**X5000xxx ships with cosmetic defects no one would so much as bother making a peep about it.

Quote:

Originally Posted by charlituna 


Only at the carriers. If you return a product at Apple and exchange it you are getting a new retail item. Only the carriers make you take a refurb (and reserve the right to not tell you that it is) At the Bar you get new or remanufactured, but the latter means they might have reused a functioning display or such. But the battery and storage are new

Actually not true, but then you say that yourself in the third sentence.  

The Apple stores all have two separate stocks for iPhones, the new stock, and the Genius bar stock.  The Genius bar stock is what they use for replacement and it is refurbished.  The phones are made up of parts from returned phones, re-assembled into new ones.  

They have a fancy name for the stock that I can't remember at the moment, and you can call it "remanufactured" or "refurbished" but it is the same thing.  It's not essentially the same thing or almost the same thing or kind of the same thing.  It's exactly the same thing.  Refurbished, not new.  

Both my iPhone 4 and my iPhone 4S came out of the box with factory defects and both had to be replaced.  If you accept the refurbished replacement it takes ten minutes or so, if you want an actual new phone made out of new parts fresh from the factory, you have to argue and argue for literally weeks.  

If you are persistent and you have a local Apple store with a manager that isn't an asshole, they will eventually give you a new phone but it isn't easy.  The staff at the store is so brainwashed they really don't see any difference between the new and the refurbished, and since they use a different word instead of refurbished, most of them actually think the same as you that the different word means that it's something else.  It isn't.  

Quote:

Originally Posted by cameronj 

No, I wouldn't.  Stop speaking for other, non-crazy, people.  Speak for yourself.

Fine - I'll retract my BMW comment and won't generalize to the population.  However, were your previous iPhones scratched straight out of the box?  Mine were not.  I would hope that my iPhone 5 would not be, either.

Quote:

Originally Posted by cameronj 

No, I wouldn't.  Stop speaking for other, non-crazy, people.  Speak for yourself.

Fine - I'll retract my BMW comment and won't generalize to the population.  However, were your previous iPhones scratched straight out of the box?  Mine were not.  I would hope that my iPhone 5 would not be, either.

Quote:

Originally Posted by jragosta 


As usual, Consumer Reports is staffed by idiots.
First, a 16 nm scratch would be absolutely invisible with anything other than a STEM (16 nm is a few hundred atoms thickness).

Says the guy who can't detect an obvious joke ;)

Quote:

Originally Posted by cameronj 

No, I wouldn't.  Stop speaking for other, non-crazy, people.  Speak for yourself.

Fine - I'll retract my BMW comment and won't generalize to the population.  However, were your previous iPhones scratched straight out of the box?  Mine were not.  I would hope that my iPhone 5 would not be, either.

Quote:

Originally Posted by runbuh 

Fine - I'll retract my BMW comment and won't generalize to the population.  However, were your previous iPhones scratched straight out of the box?  Mine were not.  I would hope that my iPhone 5 would not be, either.

No, but it was within a week.  And I'm not enough of an idiot to pretend like a device I use every day is going to be perfect forever.  People with too much time their hands find all sorts of things to do to fill it, but the rest of us understand that in the real world, things are not perfect nor are they always worth an hour of time to fix, especially when the same scratch is going to happen naturally within a week anyway.

I'm one of the few people who I ever see who uses his phone without a case anyway.  For all these people with TERRIBLE scratches, how many were just going to put a case on it anyway?  Like putting plastic on a couch, that is.

Quote:

Originally Posted by cameronj 

No, but it was within a week.  And I'm not enough of an idiot to pretend like a device I use every day is going to be perfect forever.  People with too much time their hands find all sorts of things to do to fill it, but the rest of us understand that in the real world, things are not perfect nor are they always worth an hour of time to fix, especially when the same scratch is going to happen naturally within a week anyway.

 

I'm one of the few people who I ever see who uses his phone without a case anyway.  For all these people with TERRIBLE scratches, how many were just going to put a case on it anyway?  Like putting plastic on a couch, that is.

But when Apple has the following wording on their web site, I think you might understand why some people might be a little concerned that their iPhone was not "perfect" when they took it out of the box:

http://www.apple.com/iphone/design/

iPhone 5 is made with a level of precision you'd expect from a finely crafted watch - not a smartphone.

Quote:

Originally Posted by runbuh 

But when Apple has the following wording on their web site, I think you might understand why some people might be a little concerned that their iPhone was not "perfect" when they took it out of the box:

Sorry, no.  I still think the kind of flaws I've seen online today are pathetically small and do not merit the hubbub that has happened today.

Quote:

Originally Posted by mdriftmeyer 

Personally, Apple has reached the thinnest form factor for their phone. Make it any thinner and I couldn't recommend it to a single person. 

So, what you're saying is that they would be fine for a married person???

From looking at the phones today, there seems to be two processes.  For the black, it is machined with a special formed cutter (shown in the add), then a second PCD (polycrystalline diamond)  is used to machine the chamfer.  The aluminum is then anodized to the black colour.  For the "silver" colour, it looks like the formed cutter is used, then the part is anodized, then the chamfer is machined with the PCD cutter.  Anodizing does harden the surface, about 0.008mm thick.  There is another process called "hard anodize" that will penetrate deeper, but it also gives the aluminum a "cracked" looked.  Black anodizing will scratch through to the aluminum surface easily, especially if keys are used.  It will be less noticeable on the silver / grey aluminum.  The chamfered edge will be soft though and easy to damage.  It may also discolour over time or acids from your fingers will also stain it.  This another reason why surfaces are anodzied.  I didn't buy a phone yet.  You can tell if the chamfered edge is anodized using an ohm meter.  If you get a reading, the surface is not anodized, if the reading is "0", the surface is anodized.

Quote:

Originally Posted by cameronj 

Sorry, no.  I still think the kind of flaws I've seen online today are pathetically small and do not merit the hubbub that has happened today.

Your narrow mindedness makes me sad.  However, I hope you enjoy whatever phone you happen to be using.

Quote:

Originally Posted by Constable Odo 

I hear that a black magic marker will cover up that nick in no time at all. Are these people sure they didn't nick it themselves due to opening the box in a hurry? Apple's policy is if damage doesn't hurt the performance of the device, you're flat out of luck for free repairs.

Quote:

Originally Posted by netrox 

A simple solution:

 

Point is you shouldn't have to use a marker to clean up nicks in a NEWLY purchased phone or any item. If it was weeks or months old, yeah okay - marker it, but 60 seconds into opening the box no one should need to pull out a marker.

Quote:

Originally Posted by msalganik 

Jeez, those are tiny. Do people examine their phones under a loupe? Besides, that's what happens with anodized aluminum. The finish gets fairly easily scratched and shows the aluminum underneath. They'll look 10x worst after a week of use unless you put a case or zaggs-like protector on it. People bitching about maps I can kinda understand. Creating a hashtag for this? Yea, that's too much.

Quote:

Originally Posted by sflocal 

One drop in a jean's pocket with coins/keys or a woman's purse and you'll get the exact same thing!  I can understand one paying a pretty penny for a nice phone, but come on people!  Why do people expect absolute perfection?  It doesn't exist in nature, yet you demand that in a mass-produced product?

Bring your "perfect" product after using it in a week and lets compare.

Jeez, I can understand an obvious flaw, damage, etc... but the kind of "scuffs" seen in this picture is borderline drama-queen.

 

That is ridiculous. I like Apple a lot also, but I'm not an apologist. I guess if you buy a new car and the window has small crack or a couple of nicks on the door paint you could care less, because, "Hey it'll get those eventually anyway, so who cares?" If you buy a brand new house and there's a couple stains on the carpet and the sink drips, "So what, it'll get those eventually, right?" If I or anyone pays for a new item out of the box you expect it to be "perfect" with or without quotes. If you buy off eBay or Craigslist or a flea market - okay you take your chances, but if you walk out of an Apple or carrier store - expect perfection out of box!!! If this was the Samsung Galaxy phone everyone here would clown and laugh at them so be fair in your comments.

Lastly, the little girl in the video is very cute, but it dragged on.

Lesson is... buy a case and don't worry about it, which is what most do anyway, so this is a non-issue for most.

Buying an iPhone is like buying a new car, I wouldn't accept my new car from the dealer with a scratch on it or a nick in the body panels, why the hell should I on the iPhone!  For what these costs Apple should have better QC, it took them nearly a year to get the white iP4 out the door because they couldn't get the color down right I expect no less with the new iPhone 5.  If mine arrives with a nick in it, Verizon will be getting it back and I will wait it out for a replacement.

This is more than a little missing black color. This is a full on gouge. My 2+ year old iPhone 4 that I used without a case doesn't have any gouges as deep as my brand new iPhone 5. That ain't acceptable in my book.

This is straight from the box--the nick was the full width of the chamfer (with a smaller one mid way between that nick and the volume button).  Buying something like this should be blemish free.  I called Apple and was put in touch with a senior specialist (or whatever they call their next level customer service folks).  He said it absolutely shouldn't be like that and offered to have it replaced, either with me sending in my phone and then them sending back a replacement or doing an express replacement where they put a hold on my card, ship immediately, and then remove the hold when they get the other phone back (and he even said they'd wave the standard $29 fee).  From my conversation with him, it seemed that this was not the first he was hearing of this. 

After talking to him for a few minutes, I asked if it was possible to do it in store and he said he'd check.  He called me back, said that he reached my local store and that the manager had a replacement phone held aside with my name on it.  Took a little while in the store to get the phones switched over (I never activated the one they sent) because of some "STI" error, but I have a flawless replacement phone now.  You should not settle for a phone that isn't perfect from the start.  

Are you kidding me? You would put your two year old on the Internet to hype your fixit company. Most people would not even let their kids have a Facebook account until they are 16 but you put your kid on display at age two? Give me a freakin' break! Are you insane? This is the Internet the we are talking about. There are crazy people on the Internet.

I got my ip5 Black 64GB from Att.com . There is  no scuffs but  it had water mark like a shadow one the upper right edge and another at back of the phone lower side. It hard to notice but it was there .I Suspicious it might be some chemical leaked anyway I went to ATT store17/6ave they are very helpful ,told me go to AppleStore on 5Ave,before that i went to Apple 14 just asking one of the apple staff on the floor they said you can return but (you purchases from ATT.com .you have to going to ATT nothing i can do ) I was like whatt ???

Att told me this iPhone defect its Apple not ATT ! She nice suggest me go to Apple 59st genius bar is good there !

When i got there around 8pm is like a Disneyland down there i am so lucky pop in and out just like that with a replacements .

I really want to thanks those people very much helping me out so quick.

Quote:

Originally Posted by Constable Odo 

I hear that a black magic marker will cover up that nick in no time at all. Are these people sure they didn't nick it themselves due to opening the box in a hurry? Apple's policy is if damage doesn't hurt the performance of the device, you're flat out of luck for free repairs.

That's total nonsense. That is NOT Apple's policy. If you are unsatisfied with a product you can return it for a replacement or refund.

does that mean there is hope that there's a few "nicked" iPhone 5 available for me?!?! I'll go check!