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Some users find scuffs, nicks on newly-purchased iPhone 5s [u] - Page 3

post #81 of 265
Quote:
Originally Posted by Rogifan View Post


Is this for real or did you forget the /s tag?

It was an obvious enough copy of antennagate that he figured nobody would be so out of it that they would have to ask ;)

post #82 of 265

Metal scratches metal? Let the riots begin! Next we'll learn that diamonds scratch plastic. Oh, the humanity!

 

http://en.wikipedia.org/wiki/Mohs_scale_of_mineral_hardness

post #83 of 265
Quote:
Originally Posted by charlituna View Post


Only at the carriers. If you return a product at Apple and exchange it you are getting a new retail item. Only the carriers make you take a refurb (and reserve the right to not tell you that it is)
At the Bar you get new or remanufactured, but the latter means they might have reused a functioning display or such. But the battery and storage are new

LOL

 

So wait, you only get a refurb at the carriers, not at Apple, where you get a new product, or actually they may give you a refurb. 

 

Good explanation. lol.gif

post #84 of 265

Got mine today and sure enough, a little scuff on the bottom.

Not that big of deal, but certainly not business as usual for Apple.

post #85 of 265
When a GSIII comes scratched and scuffed cuz the idiots who make it can't keep up with their 16 children and their job, is it called "scuff gate". El nopè.Toodaloos..

 

 


Tim Cook using Galaxy Tabs as frisbees

 

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Tim Cook using Galaxy Tabs as frisbees

 

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post #86 of 265
Quote:
Originally Posted by Tallest Skil View Post

 

Why in the world would you put your phone with your keys?! I guess I just don't get that.


But no, I'm saying it has been hit, been bumped, been scraped with metal, even, and nothing has happened to the case like that.

 

I was thinking that same thing!  If you just laid down some serious coin for that phone, I would think you would treat it with respect and at the very least have a case for it.  By the same token though, if I laid down serious coin for the iPhone 5, I would expect it to be perfect when I got it.  However, I would have to weigh just how much I want that small nick gone with standing in line at an Apple Store or waiting until new stock came in.  If it could be something easily touched up with a Sharpie, I would probably let it slide. 

post #87 of 265
Quote:
Originally Posted by Suddenly Newton View Post

 

Translation: the Moto RAZR is thinner except for the part that's not.

Exactly.  Why would someone write a sentence like that?  It's one thing to deny the truth to yourself and leave it out of the post. But to actually say thinner except for this part.  Duh!

post #88 of 265

Quality Control does not exist in China, nor will it ever.  Thats why we get the phone so cheap... If it was made in USA/ Germany/ Swiss  it'll cost about 1200.00   However, it will be made in factories that have quality control 

post #89 of 265
Good to know it isn't just me. Nothing major, just a small scuff at the bottom edge of the left side frame, and a couple of tiny marks (might be adhesive residue) where the metal back meets the glass at the top.

Not a deal breaker, but I am so spoiled by the quality control on all my previous iPhones (I've owned them all) that these small flaws stood out. When a device is sold at a premium and marketed as almost a piece of fine jewelry, I don't think it's too much to ask that the fit and finish be flawless. I think things are slipping a bit from the days of Steve.
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post #90 of 265
Originally Posted by sataryst View Post
Quality Control does not exist in China, nor will it ever.

 

And right off the bat, a blatant lie. Poor start.

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
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Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
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post #91 of 265

You're all missing the point that this is the first time it has happened with iPhones.  Apple has set the expectation that our iPhones will be perfect out of the box (aesthetically), and these iPhone 5's are falling short.  My iPhones, iPads, and MacBooks were flawless when I took them out of the box.  That's the whole point of buying them new.  If you want one scratched up, save some money and buy it on eBay.

 

To the person who mentioned that even BMW's aren't perfect - if one of the wheels on your brand new $70,000+ BMW came with a scratch in it, you would have the dealer replace it.  No doubt about it.
 

post #92 of 265
Originally Posted by runbuh View Post
You're all missing the point that this is the first time it has happened with iPhones.  Apple has set the expectation that our iPhones will be perfect out of the box (aesthetically), and these iPhone 5's are falling short.  My iPhones, iPads, and MacBooks were flawless when I took them out of the box.  That's the whole point of buying them new.  If you want one scratched up, save some money and buy it on eBay.

 

There are people who will return their Apple Keyboards because a key is slightly tilted. There's expecting quality and then there's OCD.

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
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Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
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post #93 of 265
Quote:
Originally Posted by DESuserIGN View Post

I'd be annoyed if my expensive "object of desire" (whatever it might be) was nicked or blemished out of the box. But truthfully, when I saw the keynote introducing the iP5, I thought, "Aluminum? This will be a problem." Aluminum works pretty well for a laptop, but a phone? Who in their right mind would make a phone, meant to be stowed in your pocket or purse, from highly machined and polished aluminum? It's crazy. Even my Apple Remote (cast, machined, and anodized Aluminum) got beat up pretty quickly.

The phone looks nice and I love the internal and software improvements, but I think almost anyone would prefer something a little heavier or thicker that's designed to hold it's looks for more than a day. Stainless is th obvious choice in my mind. Apple designers always seem to forget that change for the sake of change is neither good design nor innovation. This is a classic Apple design mistake which they make every few years. Call it "Apple Hockey Puck Mouse Syndrome." (Actually, in that case it was Steve who insisted on the ridiculously stupid design of the "Hockey Puck Mouse.")

I predict machined and polished aluminum will not be a lasting trend for Apple mobile devices.

So true.

Plastic is the way to go for anything mobile. Good thing brand new cars are built out of plastic; I...myself...couldn't stand having the slightest scratch on my brand new car. I'd rather have it kinda breaking apart six months into warranty than spoiling the magic and pageantry of delivery day.

It reminds me so much about my own story. When I was born, I was so good looking that people all around fought like crazy to change my diapers. I deeply felt their love, ...until they witnessed the red spot on my belly. It ruined everything...I can tell you now. All this beautiful symmetry of body and giggling smile could not offset their new found repugnance at a child's belly. And now people hate me as though I were nothing but a blind spot on their love agenda.

I tell you, buy yourself a six month reprieve on your misery, ...invest, as you obviously already do with cars, washing machines, and tooth decay, ...in scratch-proof, show-room plasticity...!
post #94 of 265
Quote:
Originally Posted by runbuh View Post

You're all missing the point that this is the first time it has happened with iPhones.  Apple has set the expectation that our iPhones will be perfect out of the box (aesthetically), and these iPhone 5's are falling short.  My iPhones, iPads, and MacBooks were flawless when I took them out of the box.  That's the whole point of buying them new.  If you want one scratched up, save some money and buy it on eBay.

 

To the person who mentioned that even BMW's aren't perfect - if one of the wheels on your brand new $70,000+ BMW came with a scratch in it, you would have the dealer replace it.  No doubt about it.
 

No, I wouldn't.  Stop speaking for other, non-crazy, people.  Speak for yourself.

post #95 of 265

But if a batch of Motorola MXmaxXXXLrazrOne**your_mom**X5000xxx ships with cosmetic defects no one would so much as bother making a peep about it.

post #96 of 265
Quote:
Originally Posted by carmelapple View Post

Consumer Reports:

Despite having build quality that is second to none, the iPhone 5's new manufacturing process has some bugs to work out. Our test model came out of the box with a 16nm scratch. We were delighted with all other aspects of this phone and believe it to be the best phone on the market. However, due to the tiny scratch on our test model and the reports of other tiny scratches on retail models, we cannot recommend the iPhone 5 at this time. 

As usual, Consumer Reports is staffed by idiots.

First, a 16 nm scratch would be absolutely invisible with anything other than a STEM (16 nm is a few hundred atoms thickness).

More importantly, I love the way Apple haters (including CR) claim that Apple fans are all about appearances and style and don't care about functionality. Yet here we have the fastest, thinnest, lightest phone on the market from a company with outstanding customer service and so on - and CR won't recommend it because some of them might have a tiny scratch.
Quote:
Originally Posted by BeyondYourFrontDoor View Post

So... people were freaking about the glass back, so Apple switched to aluminum... surprise, it isn't as hard as glass, and if you run it with sandpaper it scratches...
A better comparison would be doing the same with 4-5 leading phones... Android, WinPhone, or whatever...

The difference is that the other phones look like crap from the start so no one notices.
Quote:
Originally Posted by runbuh View Post

You're all missing the point that this is the first time it has happened with iPhones.  Apple has set the expectation that our iPhones will be perfect out of the box (aesthetically), and these iPhone 5's are falling short.  My iPhones, iPads, and MacBooks were flawless when I took them out of the box.  That's the whole point of buying them new.  If you want one scratched up, save some money and buy it on eBay.

To the person who mentioned that even BMW's aren't perfect - if one of the wheels on your brand new $70,000+ BMW came with a scratch in it, you would have the dealer replace it.  No doubt about it.

That's BS.

Show me any manufactured item you wish and if I look hard enough, I can find a defect. My car cost a whole heck of a lot more than an iPhone and the finish on the car wasn't perfect. Nor would I expect it to be absolutely perfect in every way no matter how carefully it was examined.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
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post #97 of 265
Quote:
Originally Posted by charlituna View Post


Only at the carriers. If you return a product at Apple and exchange it you are getting a new retail item. Only the carriers make you take a refurb (and reserve the right to not tell you that it is) At the Bar you get new or remanufactured, but the latter means they might have reused a functioning display or such. But the battery and storage are new

 

Actually not true, but then you say that yourself in the third sentence.  

 

The Apple stores all have two separate stocks for iPhones, the new stock, and the Genius bar stock.  The Genius bar stock is what they use for replacement and it is refurbished.  The phones are made up of parts from returned phones, re-assembled into new ones.  

 

They have a fancy name for the stock that I can't remember at the moment, and you can call it "remanufactured" or "refurbished" but it is the same thing.  It's not essentially the same thing or almost the same thing or kind of the same thing.  It's exactly the same thing.  Refurbished, not new.  

 

Both my iPhone 4 and my iPhone 4S came out of the box with factory defects and both had to be replaced.  If you accept the refurbished replacement it takes ten minutes or so, if you want an actual new phone made out of new parts fresh from the factory, you have to argue and argue for literally weeks.  

 

If you are persistent and you have a local Apple store with a manager that isn't an asshole, they will eventually give you a new phone but it isn't easy.  The staff at the store is so brainwashed they really don't see any difference between the new and the refurbished, and since they use a different word instead of refurbished, most of them actually think the same as you that the different word means that it's something else.  It isn't.  

post #98 of 265
Quote:
Originally Posted by cameronj View Post

No, I wouldn't.  Stop speaking for other, non-crazy, people.  Speak for yourself.


Fine - I'll retract my BMW comment and won't generalize to the population.  However, were your previous iPhones scratched straight out of the box?  Mine were not.  I would hope that my iPhone 5 would not be, either.

post #99 of 265
Quote:
Originally Posted by cameronj View Post

No, I wouldn't.  Stop speaking for other, non-crazy, people.  Speak for yourself.


Fine - I'll retract my BMW comment and won't generalize to the population.  However, were your previous iPhones scratched straight out of the box?  Mine were not.  I would hope that my iPhone 5 would not be, either.

post #100 of 265
Quote:
Originally Posted by jragosta View Post


As usual, Consumer Reports is staffed by idiots.
First, a 16 nm scratch would be absolutely invisible with anything other than a STEM (16 nm is a few hundred atoms thickness).

Says the guy who can't detect an obvious joke ;)

post #101 of 265
Quote:
Originally Posted by cameronj View Post

No, I wouldn't.  Stop speaking for other, non-crazy, people.  Speak for yourself.


Fine - I'll retract my BMW comment and won't generalize to the population.  However, were your previous iPhones scratched straight out of the box?  Mine were not.  I would hope that my iPhone 5 would not be, either.

post #102 of 265
Quote:
Originally Posted by runbuh View Post


Fine - I'll retract my BMW comment and won't generalize to the population.  However, were your previous iPhones scratched straight out of the box?  Mine were not.  I would hope that my iPhone 5 would not be, either.

No, but it was within a week.  And I'm not enough of an idiot to pretend like a device I use every day is going to be perfect forever.  People with too much time their hands find all sorts of things to do to fill it, but the rest of us understand that in the real world, things are not perfect nor are they always worth an hour of time to fix, especially when the same scratch is going to happen naturally within a week anyway.

 

I'm one of the few people who I ever see who uses his phone without a case anyway.  For all these people with TERRIBLE scratches, how many were just going to put a case on it anyway?  Like putting plastic on a couch, that is.

post #103 of 265
When I saw that Apple was grinding the bevel onto aluminum that had already been anodized I wondered about the wisdom of that order of processes.

Anodizing colors the metal, but it also highly hardens the aluminum surface. This extremely hardened surface is them removed in the beveling process, exposing the softer aluminum beneath.

I'm not sure how the ground edge is then recolored but I cannot see how it could be as durable a color as what was ground away. I see this iPhone as needing/requiring a protective case where it has not been so necessary with the 4 and 4S.
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post #104 of 265
Quote:
Originally Posted by cameronj View Post

No, but it was within a week.  And I'm not enough of an idiot to pretend like a device I use every day is going to be perfect forever.  People with too much time their hands find all sorts of things to do to fill it, but the rest of us understand that in the real world, things are not perfect nor are they always worth an hour of time to fix, especially when the same scratch is going to happen naturally within a week anyway.

 

I'm one of the few people who I ever see who uses his phone without a case anyway.  For all these people with TERRIBLE scratches, how many were just going to put a case on it anyway?  Like putting plastic on a couch, that is.


But when Apple has the following wording on their web site, I think you might understand why some people might be a little concerned that their iPhone was not "perfect" when they took it out of the box:

 

http://www.apple.com/iphone/design/

iPhone 5 is made with a level of precision you'd expect from a finely crafted watch - not a smartphone.

 

Never before has this degree of fit and finish been applied to a phone. Take the glass inlays on the back of iPhone 5, for instance. During manufacturing, each iPhone 5 aluminum housing is photographed by two high-powered 29MP cameras. A machine then examines the images and compares them against 725 unique inlays to find the most precise match for every single iPhone.

Look at iPhone 5 and you can’t help but notice the exquisite chamfer surrounding the display. A crystalline diamond cuts this beveled edge. It’s what gives iPhone 5 its distinctive lines. Fitting for a phone so brilliant.

post #105 of 265
Quote:
Originally Posted by runbuh View Post


But when Apple has the following wording on their web site, I think you might understand why some people might be a little concerned that their iPhone was not "perfect" when they took it out of the box:

Sorry, no.  I still think the kind of flaws I've seen online today are pathetically small and do not merit the hubbub that has happened today.

post #106 of 265
Quote:
Originally Posted by mdriftmeyer View Post

Personally, Apple has reached the thinnest form factor for their phone. Make it any thinner and I couldn't recommend it to a single person. 

 

So, what you're saying is that they would be fine for a married person???

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post #107 of 265
Quote:
When I saw that Apple was grinding the bevel onto aluminum that had already been anodized I wondered about the wisdom of that order of processes.

Anodizing colors the metal, but it also highly hardens the aluminum surface. This extremely hardened surface is them removed in the beveling process, exposing the softer aluminum beneath.

I'm not sure how the ground edge is then recolored but I cannot see how it could be as durable a color as what was ground away. I see this iPhone as needing/requiring a protective case where it has not been so necessary with the 4 and 4S.

From looking at the phones today, there seems to be two processes.  For the black, it is machined with a special formed cutter (shown in the add), then a second PCD (polycrystalline diamond)  is used to machine the chamfer.  The aluminum is then anodized to the black colour.  For the "silver" colour, it looks like the formed cutter is used, then the part is anodized, then the chamfer is machined with the PCD cutter.  Anodizing does harden the surface, about 0.008mm thick.  There is another process called "hard anodize" that will penetrate deeper, but it also gives the aluminum a "cracked" looked.  Black anodizing will scratch through to the aluminum surface easily, especially if keys are used.  It will be less noticeable on the silver / grey aluminum.  The chamfered edge will be soft though and easy to damage.  It may also discolour over time or acids from your fingers will also stain it.  This another reason why surfaces are anodzied.  I didn't buy a phone yet.  You can tell if the chamfered edge is anodized using an ohm meter.  If you get a reading, the surface is not anodized, if the reading is "0", the surface is anodized.

post #108 of 265
Quote:
Originally Posted by cameronj View Post

Sorry, no.  I still think the kind of flaws I've seen online today are pathetically small and do not merit the hubbub that has happened today.


Your narrow mindedness makes me sad.  However, I hope you enjoy whatever phone you happen to be using.

post #109 of 265
Quote:
Originally Posted by cameronj View Post

Exactly.  Why would someone write a sentence like that?  It's one thing to deny the truth to yourself and leave it out of the post. But to actually say thinner except for this part.  Duh!

Because I was drinking hop and barley juice at the time. ;-)
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post #110 of 265
Quote:
Originally Posted by Constable Odo View Post

I hear that a black magic marker will cover up that nick in no time at all. Are these people sure they didn't nick it themselves due to opening the box in a hurry? Apple's policy is if damage doesn't hurt the performance of the device, you're flat out of luck for free repairs.

 

Quote:
Originally Posted by netrox View Post

A simple solution:

 

 

 

Point is you shouldn't have to use a marker to clean up nicks in a NEWLY purchased phone or any item. If it was weeks or months old, yeah okay - marker it, but 60 seconds into opening the box no one should need to pull out a marker.

 

 

Quote:
Originally Posted by msalganik View Post

Jeez, those are tiny. Do people examine their phones under a loupe? Besides, that's what happens with anodized aluminum. The finish gets fairly easily scratched and shows the aluminum underneath. They'll look 10x worst after a week of use unless you put a case or zaggs-like protector on it. People bitching about maps I can kinda understand. Creating a hashtag for this? Yea, that's too much.

 

Quote:
Originally Posted by sflocal View Post

One drop in a jean's pocket with coins/keys or a woman's purse and you'll get the exact same thing!  I can understand one paying a pretty penny for a nice phone, but come on people!  Why do people expect absolute perfection?  It doesn't exist in nature, yet you demand that in a mass-produced product?

Bring your "perfect" product after using it in a week and lets compare.

Jeez, I can understand an obvious flaw, damage, etc... but the kind of "scuffs" seen in this picture is borderline drama-queen.

 

 

That is ridiculous. I like Apple a lot also, but I'm not an apologist. I guess if you buy a new car and the window has small crack or a couple of nicks on the door paint you could care less, because, "Hey it'll get those eventually anyway, so who cares?" If you buy a brand new house and there's a couple stains on the carpet and the sink drips, "So what, it'll get those eventually, right?" If I or anyone pays for a new item out of the box you expect it to be "perfect" with or without quotes. If you buy off eBay or Craigslist or a flea market - okay you take your chances, but if you walk out of an Apple or carrier store - expect perfection out of box!!! If this was the Samsung Galaxy phone everyone here would clown and laugh at them so be fair in your comments.

 

Lastly, the little girl in the video is very cute, but it dragged on.

 

Lesson is... buy a case and don't worry about it, which is what most do anyway, so this is a non-issue for most.

post #111 of 265

Buying an iPhone is like buying a new car, I wouldn't accept my new car from the dealer with a scratch on it or a nick in the body panels, why the hell should I on the iPhone!  For what these costs Apple should have better QC, it took them nearly a year to get the white iP4 out the door because they couldn't get the color down right I expect no less with the new iPhone 5.  If mine arrives with a nick in it, Verizon will be getting it back and I will wait it out for a replacement.

post #112 of 265

 

This is more than a little missing black color. This is a full on gouge. My 2+ year old iPhone 4 that I used without a case doesn't have any gouges as deep as my brand new iPhone 5. That ain't acceptable in my book.

post #113 of 265

 

This is straight from the box--the nick was the full width of the chamfer (with a smaller one mid way between that nick and the volume button).  Buying something like this should be blemish free.  I called Apple and was put in touch with a senior specialist (or whatever they call their next level customer service folks).  He said it absolutely shouldn't be like that and offered to have it replaced, either with me sending in my phone and then them sending back a replacement or doing an express replacement where they put a hold on my card, ship immediately, and then remove the hold when they get the other phone back (and he even said they'd wave the standard $29 fee).  From my conversation with him, it seemed that this was not the first he was hearing of this. 

 

After talking to him for a few minutes, I asked if it was possible to do it in store and he said he'd check.  He called me back, said that he reached my local store and that the manager had a replacement phone held aside with my name on it.  Took a little while in the store to get the phones switched over (I never activated the one they sent) because of some "STI" error, but I have a flawless replacement phone now.  You should not settle for a phone that isn't perfect from the start.  

post #114 of 265

Are you kidding me? You would put your two year old on the Internet to hype your fixit company. Most people would not even let their kids have a Facebook account until they are 16 but you put your kid on display at age two? Give me a freakin' break! Are you insane? This is the Internet the we are talking about. There are crazy people on the Internet.

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post #115 of 265
Quote:
Originally Posted by tylerk36 View Post

When I scrolled down and saw this I immediately had a craving for a milk shake and the strong desire to do something selfish.  MOMMY?
My first thought was, "Did somebody mess with the thermostat?"

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post #116 of 265

I got my ip5 Black 64GB from Att.com . There is  no scuffs but  it had water mark like a shadow one the upper right edge and another at back of the phone lower side. It hard to notice but it was there .I Suspicious it might be some chemical leaked anyway I went to ATT store17/6ave they are very helpful ,told me go to AppleStore on 5Ave,before that i went to Apple 14 just asking one of the apple staff on the floor they said you can return but (you purchases from ATT.com .you have to going to ATT nothing i can do ) I was like whatt ???

Att told me this iPhone defect its Apple not ATT ! She nice suggest me go to Apple 59st genius bar is good there !

When i got there around 8pm is like a Disneyland down there i am so lucky pop in and out just like that with a replacements .

I really want to thanks those people very much helping me out so quick.

post #117 of 265
Can someone please put the horrible woman in this video out of her misery! How absurd! Lets take all phones and smash them with metal objects and then rub them with the sharp edge of a piece of stainless steel tubing to see what happens. Please, get a life!

If you have a problem with your phone, its real simple. Return it for another! No questions asked. Duh!
post #118 of 265
Quote:
Originally Posted by Constable Odo View Post

I hear that a black magic marker will cover up that nick in no time at all. Are these people sure they didn't nick it themselves due to opening the box in a hurry? Apple's policy is if damage doesn't hurt the performance of the device, you're flat out of luck for free repairs.

That's total nonsense. That is NOT Apple's policy. If you are unsatisfied with a product you can return it for a replacement or refund.

post #119 of 265

does that mean there is hope that there's a few "nicked" iPhone 5 available for me?!?! I'll go check!

post #120 of 265
Quote:
Originally Posted by cameronj View Post

It was an obvious enough copy of antennagate that he figured nobody would be so out of it that they would have to ask 1wink.gif

Well I thought it was obvious enough. I guess this means there might be a job for me at Consumer Reports. I didn't realize my writing was that convincing.

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