Originally Posted by allenbf
Actually, it would.
By promoting alternative apps for the complainers to use, Apple can still continue to develop and improve upon their maps. Myself, I'll be using Apple maps, as will millions of others users. Yes, millions. I suspect the number of complainers out of 100,000,000 downloads is probably just a few %. This is my opinion, i have no data to support.
Apple will not go back, nor should they. Quite frankly, I'm a little disappointed that Tim has apologized and now promoted alternatives. Either would have been fine, not both. I hate to use the cliche' but Steve really wouldn't have done it this way.
You know, I disagree. Openly apologizing and aknowledging maps has issues takes the wind out of alot of the attacks and the hate, and motivates the press to move on to something else. They can stop trying to 'prove' that Apple maps is so horrible and waiting for Apple to agree with them. Sometimes, all people want is an aknolwedgement of the 'suffering' they've went through, or that they're right, and their motivation to continue bitching decreases. I also think its a brilliant move to highlight other mapping apps in the store- this might end up hurting Google more than Apple, since many might try one of these apps and stick with it, instead of using Google's app when it eventually gets released. Yes, this style of apology certainly is Cook's, but I appreciate the fact that he had the balls to do so, and even specifically name competing products, which blew my mind. However, taking into account that the issues in maps may not be fixed in day, weeks, or even months, it made sense to do this.
The bigger picture is that iOS users stick with the phone/platform, not the maps app. Placating them with an alternative app is infinitely better than having them seek out an alternate phone. Meanwhile, Apple will be pouring countless resources in to their apps, and it will improve at a good pace. I remain convinced that even with all the negative PR, in the long term, Apple made absolutely the right call by releasing their own app- it was, in the big picture, the best option out of a bunch of shitty options. The only issue in the short-term is managing customer satisfaction and expectation, and although everyone has a different opinion on this, I trust Cook and his team with the angle that they've taken. Humility, honesty, sincerity, and taking the bull by the horns. Apple-haters will continue to spew vitriol against the company regardless of Apple's response, and this Apology wasn't meant for them, but for the mainstream.
PS- Anecdotally, maps has worked perfectly in my city, and I've gotten positive results from the 50-60 searches I've made, as well as flawless turn by turn nav the 10 times or so I've used it. To define maps as universally 'garbage', 'crapware', 'downgrade' etc is a sensational lie, even though its clear there's a ton of work to be done. Mapping the planet and all it's entities isn't a damn cakewalk, and sane, rational people realize this and the fact that this endeavor wouldnt have been perfect not matter how long Apple left it in the oven. They needed to release it, and I still believe now was the best time.