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Bug causing iPhone 5s to use cellular data while on Wi-Fi may not be limited to Verizon

post #1 of 39
Thread Starter 
An unknown bug that causes iPhones to use data from cellular networks even when connected to a Wi-Fi network may not be a Verizon-only issue as reports of similar problems from users on other carriers increase.

The number of complaints from AT&T and Sprint users have grown since Apple released a carrier update for Verizon iPhone 5 users on Sunday, which fixed an apparent glitch that caused the handsets to continuously stream data from the carrier's network despite showing a connection to a functional Wi-Fi network.

Verizon Carrier Update


As first reported by AppleInsider, complaints from a number of threads (1, 2) on Apple's Support Communities webpage pointed to identical problems with excessive data use on both AT&T and Sprint. Users from the "big-three" U.S. carriers noted a drastic increase in cellular data usage upon receiving their iPhone 5, a major problem given the cost of pricey data plans and overage fees.

Multiple readers using both AT&T and Sprint have reached out to AppleInsider, reporting they too are seeing the issue on their new handsets. Most discovered the excessive data use only after receiving a warning message from their carriers, stating that their data plans were nearly maxed out for the month.

One reader said they burned through 1.6GB of data on AT&T's network in four days during normal use, a steep jump from their usual 1GB per month average. The problem in this case was narrowed down to music downloaded from iTunes Match, which the user thought was being transferred over Wi-Fi as the iPhone displayed an active connection to their local network. The handset was apparently using cellular data instead, however, thus racking up the rather large data usage stats.

While it is still unknown what causes the problem, the excessive data issue may not be exclusive to the iPhone 5 as some Apple Support members also noted usage increases with their iPhone 4 and 4S handsets. If true, the complication could be an iOS 6 matter rather than an iPhone 5 firmware bug.

While Verizon issued a statement saying customers wouldn't be charged for the inadvertent data use, it is unclear what AT&T and Sprint will do if the problem is found to be rooted in Apple's iOS 6 code.
post #2 of 39

I think I may be experiencing this on AT&T. It is hard to tell but I have only had the phone for a couple days and I have only used it on cellular for a 10 minute test of turn by turn. The rest of the time I was on Wifi and I show 67 MB used during that time as best I can read the data.

 

As fast as LTE is you probably would not even notice a speed difference. In fact the WiFi may even be slower.

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post #3 of 39
No problems here. Only 333MB of data used since I got my iPhone 5 (AT&T) on 9/25
post #4 of 39
For lack of proper words, this will be coined temporarily as cellswitchGate
post #5 of 39
I definitely had this issue on Verizon. I received my phone on 9/21 and set it up over WiFi. The following Sunday morning (9/23) I checked my data usage with Verizon and it was about 850MB. That is more than I used in a month previously and the phone had been on WiFi most of the weekend.
post #6 of 39
AAHHHH!!! CODEgate!!!! My iphone 4S running OS6 says I've used 1.8 GB of Data (Verizon) which I know is wrong. At the office I use my wifi that's connected to a T1 and at home I use wifi connected to my cable modem.
Edited by Commodification - 10/1/12 at 3:49pm
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post #7 of 39
I had this problem on ATT with the Podcast app. It repeatedly downloads podcasts and will use cell data even if disabled. After I received a data plan warning from ATT. I deleted the app to be assured it wouldn't download anything.
post #8 of 39

We are experencing this bug on all our iphones (4, 4s) running IOS 6 and IOS5. It started on my kids phone, his iphone transmitting massive (80gb) at a time in the middle of the night (between 3am-4am). We paid the overages because ATT is absolutely worthless to assist. I turned off icloud and it seems to have slowed. All the while, his phone sat in his room connected to our wifi.

 

My wife's then started doing it, then mine and my mother in-laws. All transmitting large data in the middle of the night. I tried turning off data & documents back up over cellular, no such luck. Turning icloud completely OFF seems to be the only way to prevent it from happening. We've told Apple and ATT but they don't seem to know about it (despite it being on both ATT and Apple forums.) 

 

If this is happening to you, turn off iCloud (and yes, say goodbye to the iCloud features...)

post #9 of 39

No issues on Rogers network in Canada, so does not appear to be widespread issue of iOS6 unless this is somehow related to CDMA/LTE of the Verizon network.

post #10 of 39
. I have a iPhone 4 on AT&T I have the ios 6 and since I download the upgrade I have noticed large amounts of data everyday.
post #11 of 39

I don't think it's a bug with the iPhone or that the bug is new.  Issues with the devices using cell data while in sleep/standby mode instead of available WiFi have been around for quite sometime.  

post #12 of 39

I had the misfortune off having to speak with AT&T today. My data was overflowing on the first day of a new data cycle. The first thing the 'rep' asked was "did i upgrade to 6". "Yes"

They are refunding the overage, felt like a scripted fallback.
 

post #13 of 39

This bug is not suppose to surface until the user approaches their data cap.

post #14 of 39
This is being reports by quite a few people on Telstra in Australia as well.
Personally I've found my data usage is up a lot but I'm not doing anything different to with my old iPhone 4.
post #15 of 39

I've noticed this on our plan (2 iPhone 4s and 1 iPhone 4 ) as well. A LOT more cellular data use than was normal before iOS 6, and even cellular usage when I know our devices are in range of our routers.

post #16 of 39
Quote:
Originally Posted by rjlcool View Post

For lack of proper words, this will be coined temporarily as cellswitchGate

I say Datagate.  Though I'm opposed to using the word "gate" as a suffix regardless.  Damn you Nixon!!

post #17 of 39
My iPad 2 which I updated to ios6 which never leaves my house and is always connected to my wifi says I've used 5.6 gb on my cellular data. This is a huge problem and I think that some heads are going to have to role at Apple for this one.
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post #18 of 39
I have an Iphone 5 and 4. Both have maxed out my data plan after a few days on IOS 6. Both phones are in a wifi area all day yet are using cell data at unbelievable levels. The usage happens at around 1 AM and then again at 8:30 AM each day. People at Apple HQ would be losing their heads if Steve Jobs were still around.
post #19 of 39
My wife got this message on her new iPhone 5. She was throttled and they told her she had used 5 Gb of data in less than two weeks! It fact, while she was on the phone talking to ATT (who is basically saying it's her fault), she was connected to WiFi and her account showed she downloaded 700 MB of data. It's showing that she's UPLOADED hundred of megabytes in the middle of the night. What???

What is going on Apple, ATT???
post #20 of 39
I have an iPhone 5 on AT&T and I definitely am experiencing this bug. I bought the 64GB phone and downloaded all of music from iTunes Match one evening last week. I was at my house logged into wi-fi and set the download to start late in the evening. When I awoke, I realized I had received a text from AT&T informing me of my data overage. I am now being throttled until my next billing cycle. I called AT&T about the issue and they were completely unwilling to un-throttle me. I that AT&T!!!
post #21 of 39
The same thing happened to me. I'm on AT&T and I got a text message 4 days after I activated my iPhone 5. I used 3.5 GB on my cellular data (having never gone above 2 GB/month). Funny thing is that my iPhone says I only used 760MB!
post #22 of 39
zzz
Edited by Flaneur - 10/2/12 at 12:45am
post #23 of 39
I haven't had unusual or large amounts of data on my iPhone 5 using IOS 6 with AT&T. Make sure and check all of your settings, using cellular is in setting in places that I had not seen it used before and I had to shut them off. If cellular in general is off, are people still having cellular data usage, just to make sure I am understanding the bug correctly? Thanks.
post #24 of 39

Isn't there a setting to shut off the data and leave wifi on?

post #25 of 39

Yes there is, but is that what everyone does?  My understanding is that it is to use wifi unless it's not available and then use cellular.  I am currently shutting off cellular everytime I get home or to office.  Just a pain in the a..  You don't have to do this with androids.

post #26 of 39
Quote:
Originally Posted by Kavok View Post

I say Datagate.  Though I'm opposed to using the word "gate" as a suffix regardless.  Damn you Nixon!!

This. It drives me crazy the stupidity of using "gate". The hotel was watergate.... Not water. It wasn't called watergate gate. Makes me insane.

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post #27 of 39
Originally Posted by Andysol View Post
It drives me crazy the stupidity of using "gate".

 

I love it. It only proves the stupidity of blowing out of proportion meaningless problems.

Originally Posted by Marvin

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Originally Posted by Marvin

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post #28 of 39
Quote:
Originally Posted by mrrodriguez View Post

Isn't there a setting to shut off the data and leave wifi on?

Airplane mode, and then turn WiFi back on.

I think the difference between people being affected and those that haven't is because of iCloud backup.
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post #29 of 39
Quote:
Originally Posted by PhilBoogie View Post

Airplane mode, and then turn WiFi back on.
I think the difference between people being affected and those that haven't is because of iCloud backup.

Nope. I have several friends with this issue and some of them don't use iCloud at all, much less backups. What's worse is that one got a text from AT&T he was at 75% of the plan in one week. But the phone says he only used about 50MB in total

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(She's family so I'm a little biased)

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post #30 of 39
Quote:
Originally Posted by jtaylor556 View Post

I have an iPhone 5 on AT&T and I definitely am experiencing this bug. I bought the 64GB phone and downloaded all of music from iTunes Match one evening last week. I was at my house logged into wi-fi and set the download to start late in the evening. When I awoke, I realized I had received a text from AT&T informing me of my data overage. I am now being throttled until my next billing cycle. I called AT&T about the issue and they were completely unwilling to un-throttle me. I that AT&T!!!

At least you are only throttled. Some of us are facing major overage charges that we might get removed, but might not.

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post #31 of 39
iPhone 4S on AT&T. Suddenly one night (while on WiFi), the phone initiated a 400MB upload. Discovered it 2 days later when AT&T told me I was way over my 200MB monthly (where I have always lived reasonably comfortably). A little startling. AT&T took care of it but they obviously have something going on that needs to be fixed.
post #32 of 39

 ...should also add that I recently upgraded to iOS 6 and the phone wasn't in use at the time. And I don't back up to iCloud. Something decided it needed to send out more data than I have in the previous 2 1/2 months. 

post #33 of 39
Quote:
Originally Posted by charlituna View Post

Quote:
Originally Posted by PhilBoogie View Post

Airplane mode, and then turn WiFi back on.
I think the difference between people being affected and those that haven't is because of iCloud backup.

Nope. I have several friends with this issue and some of them don't use iCloud at all, much less backups. What's worse is that one got a text from AT&T he was at 75% of the plan in one week. But the phone says he only used about 50MB in total

So not backup to iCloud then. Hmm, weird bug. And annoying; having to deal with a telco is no fun, and that's a global thing.

I wonder if Sprint users.. - no, they have unlimited and wouldn't go over any cap, correct? Strange that I only hear this in the US, so maybe the bug is not in iOS?
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post #34 of 39
Quote:
Originally Posted by Commodification View Post

My iPad 2 which I updated to ios6 which never leaves my house and is always connected to my wifi says I've used 5.6 gb on my cellular data. This is a huge problem and I think that some heads are going to have to role at Apple for this one.

 

I am having the same issue with my new iPad 3. Neither Verizon nor Apple is willing to help. They need to fix this bug NOW.
 
post #35 of 39

This problem ist not limited to the US...i am having the same problem here in Germany. 300 MB in 1 day, in my case iTunes Match seem to use 3G in the background even at home, when WiFi is on...

There was a switch "WiFi plus Cellular" in the beta of IOS 6. It seems, that Apple removed the switch, but left the function as always on by accident....

post #36 of 39
terminal IOS 6ness contracted with apple bite

The problem is not Ios 6 but with the new apple corporate culture.

Ios 6 is a total disaster that exposed apples willingness to handcuff users to an irreversible and often terminal download that has destroyed many iphones and ipads with Battery drain{ 3 hour battery life} , bluetooth problems, locations services problems, wifi problems, cellular data overages raising iphone users bills as much as 100 %, and hazard to navigation apple maps. A few minutes spent on Apple Support groups reveals multitudes of astonished loyal apple users being disabused and lied to at every level of Apple Support.

Every new system has problems but Apple failure to be transparent about these problems and failure allow users to return to a functional operating system is a new low in corporate corruption.
post #37 of 39
Originally Posted by ascottyb View Post
iOS 6 is a total disaster…

 

Stopped taking you seriously.

 

Every new system has problems but Apple failure to be transparent about these problems and failure allow users to return to a functional operating system is a new low in corporate corruption.
 

So sue them. What's that? Too hard? Then deal with it or go to someone else. The twenty people that do will be "happier", until they realize how horrid Android is and how limited WP7 is.

Originally Posted by Marvin

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Originally Posted by Marvin

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post #38 of 39
I have it on AT&T iPhone 5 (and the wife's). My plan is unlimited, but hers is only 200MB. Not sure what is using the data, but it certainly uses cell data while on wifi. She averaged around 60MB per month on the iPhone 4 with iOS 5; the new phone has used 140MB in 7 days. Settings and apps for the new phone were restored from a backup of the old one.
post #39 of 39

Hi everyone, i'm new to this forum, but I think I'm facing this same issue.  I'm with Sprint, and while my data is unlimited, when traveling internationally they still have tiered data plans.  I was in Canada for two days in September and today they shut my phone off and are seeking to collect $1200 for data usage claiming I used something close to 400mbs. 


When I was in Canada, I shut my cellular data off and used only wi-fi.  Sprint has been explaining to me all morning that it would be impossible to mistake wi-fi data for cellular data.  Thank goodness I found this thread!

 

At this time is there any soft of official acknowledgement of this glitch from Apple?  Anything I can reference while I fight these bullshit charges?

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