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Some iPhone 5 users report incorrect automatic date and time settings

post #1 of 35
Thread Starter 
A number of iPhone 5 owners, especially those on U.S. network Verizon, are complaining of an issue where the incorrect day and time is displayed, sometimes jumping weeks ahead or behind the actual date.

iPhone 5 Automatic Time
Automatic time setting on AT&T iPhone 5.


According to multiple posts on Apple's Support Communities forum, a number of iPhone 5 users are experiencing what appears to be a problem with the handset's automatic date and time setting feature.

It is suspected that the issue may lie in the handset's compatibility with Verizon's network, as most of the reports on the 21-page thread come from that carrier's subscribership.

The bug was initially reported on Sept. 24, the iPhone 5's first day of availability, and subsequent posts citing similar timing-related difficulties have been streaming in ever since. There have been no reports of time-shifting with other iPhone models, including those upgraded to iOS 6.

While the exact cause of problem is unknown, speculation points to a bug with how the timing code embedded in Verizon's CDMA cell network is handled.

In order to operate properly, all CDMA cell towers transmit a time signal based on data from an on-site GPS receiver, allowing the network to stay in synchronization. It is possible that either Apple's handset is somehow misinterpreting the time signals, or timing data from certain Verizon cell towers is faulty, though at this point the theories are mere conjecture.

Forum members say both Apple and Verizon are aware of the iPhone 5's time-shifting issue, however no clear remedies were offered to the few who contacted the companies' customer support staff. Some have found limited success in performing a factory reset, but the method is not a sure-fire solution.

It appears that each party is placing blame on the other, further confusing the situation. Apple forum member "dtenberge" claims to have been contacted by a "Senior iOS Advisor" who said, "I just got a response from our Engineers, at this time we cannot see anything wrong on our end, they did suggest that you contact Verizon and open up a "ticket" and have them look into it."

Another member, Janine Costanzo, said, "We just called Verizon, and they said they've had some reports of this problem, but it's nothing on their end. They checked the cell towers in our area (SF Bay Area) and the time is right on them. They said it's likely a software issue on Apple's end, so we should call Apple and tell them the problem and hope that they release a software fix for it."

AppleInsider reached out to both Apple and Verizon for comment, but the companies did not immediately respond.
post #2 of 35

At least the time is incorrect, tastefully.

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post #3 of 35
You read it here first, folks.

The iPhone 5 has a new feature-not-bug called 'time-travel'!
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post #4 of 35
Time-gate
1oyvey.gif

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post #5 of 35
Why does this sort of bug keep popping up. This seems like something Apple should have gotten a firm grasp of decades ago.

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post #6 of 35
This happened to me a week ago ! I thought it was just a random glitch but hasn't gone away
post #7 of 35

Well obviously, if 4G is faster and you have faster Internet then you'd also have faster Internet time.

 

I call this the scientific theory of stupidity.

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post #8 of 35

Could this be a conflict caused by the gps losing ephemeris data? The GPS chip should keep accurate time to one billionth of a second, otherwise it won't work.

post #9 of 35

I've been experiencing this. It's some kind of interaction between the Verizon network and the electronics inside the iPhone. At first I thought the small shifts in time and date were errors, then I came to see that the ahead-of-its-time sophisticated technology of the iPhone was actually displacing me temporally within the time-space continuum. 

 

At first it was annoying to have to wait for it to reset itself back to my real timeline. But then I began to see some advantages. Mostly it was helpful to see the results of some of my dumb actions, and was able to make useful adjustments. But a peek now and then into the future has enabled me to make smarter stock trades.

 

For example, dump your MSFT as fast as you can. APPL is going to go through the roof, so sell your children to slavers, take the money and buy APPL. You'll be able to buy your kids back before Christmas and have a tidy profit. Of course if you can hold out cashing in the stock for over a year, you will be massively rich, but your kids won't speak to you again.

 

Naturally you all really want to hear about what Apple will be releasing in 2013 and not all this boring stock talk. There will be a new iDevice that will play off what Apple has been able to learn from this Verizon/iPhone phenomenon. Only a few million will make it to the public before the Foxconn factory implodes into a tiny black spot about one mm diameter. Here's how to make sure you are one of the few to get your hands on one of these iPups. I was only able to get mine afte.... wait, heear I goooo agaiiiinnnnnnnnnn......

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post #10 of 35
Quote:
Originally Posted by AnalogJack View Post

Could this be a conflict caused by the gps losing ephemeris data? The GPS chip should keep accurate time to one billionth of a second, otherwise it won't work.

 

I don't think it uses GPS. I remember having this feature long time ago with phones without GPS. I believe the phones sync the time through the cell provider.

post #11 of 35

"It is suspected that the issue may lie in the handset's compatibility with Verizon's network"...  I wonder if Verizon's billing is compatible with Verizon's network?

 

"incorrect day and time is displayed, sometimes jumping weeks ahead or behind the actual date."... might explain billing issues. 1rolleyes.gif

/

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post #12 of 35

Again, glad to stay with 4s and didn't upgrade.  But I'm with ATT anyway.  Seems like Apple is testing to see how many problems the iphone can have w/o sales going down.  Comparing to 4s, 5 does seem to have a lot more problems...  But Apple have to try harder next time with 5s or 6 because people are still snatching up 5 like no tomorrow.

post #13 of 35

I love this i-gadget users' mentality. If something goes wrong, be it software or hardware, the first thought that comes to their mind is: Maybe it's just me? Wow..., I mean wow... and wow, i.e. Job's famous "three last words". Jobs and Apple have done an excellent job of brainwashing all their i-gadgetees into thinking that when something goes wrong with their gadgets, it's never Apple's problems but always their users' mistakes. There are bugs being implanted inside each and everyone of i-gadgetees' brains, crawling out of i-gadgets at night and penetrating their owners body through their ears, nose and other cavities I dare not even mention, and these bugs eventually, slowly but surely, are eating parts of their brains, sort of explaining some of their self-sacrificing behaviors.

post #14 of 35
Quote:
Originally Posted by charlituna View Post

Time-gate
1oyvey.gif

Timegate SG-1.

post #15 of 35
Quote:
Originally Posted by SolipsismX View Post

Why does this sort of bug keep popping up. This seems like something Apple should have gotten a firm grasp of decades ago.

If the time is a carrier software issue and they aren't properly fixing it then how is that an Apple issue. They don't control the carriers and towers

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post #16 of 35
Quote:
Originally Posted by charlituna View Post

Quote:
Originally Posted by SolipsismX View Post

Why does this sort of bug keep popping up. This seems like something Apple should have gotten a firm grasp of decades ago.

If the time is a carrier software issue and they aren't properly fixing it then how is that an Apple issue. They don't control the carriers and towers

Good pont. A number of months back a similar problem happened to me on AT&T where the time was off by an hour ot so. I called them about it an they acknowledged it was a regional issue to Southern California. Nevertheless the phone is programmed to get its date info from the carrier.

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post #17 of 35

Appleinside - "Apple forum member "dtenberge" claims to have been contacted by a "Senior iOS Advisor" who said, "I just got a response from our Engineers, at this time we cannot see anything wrong on our end, they did suggest that you contact Verizon and open up a "ticket" and have them look into it."

 

Can't believe this someone has a direct line to a senior iOS advisor.

 

But what is a Senior iOS Advisor?

 

Could it be one of the Gateskeepers?

post #18 of 35
Now I know, why my iP5 hasn't arrived yet even after 3 weeks. It got stuck in it's own space time continuum.
I really hope Apple is going to fix this soon.
post #19 of 35


Must've just made a call, I'm sure.
What about newly created appointments in the Calendar? Do they move tot he correct date & time once the phone resets to the correct date & time?

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post #20 of 35
iTunes calls my iPhone 5 an iPhone 4S, I think that is due to my activating it the day before the 21st in Cupertino time, due to my being in Australia.

Oh well, it's no big deal.
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post #21 of 35

Not sure why my previous post disappeared. I wrote that I have had this problem on my iPhone 4 and 4S for 1-1½ years. Not sure when it stopped working but now I just manually set the time (which is a problem as I travel a lot).

post #22 of 35
Quote:
Originally Posted by hill60 View Post

iTunes calls my iPhone 5 an iPhone 4S, I think that is due to my activating it the day before the 21st in Cupertino time, due to my being in Australia.
Oh well, it's no big deal.

As long as your iPhone does not feel offended. I know some people who get really annoyed if you estimate their age twice of the actual.

post #23 of 35

I've had the issue with the time as well, but I am on Sprint. I have had lots of weird things happening with my phone lately including yesterday my phone would switch between iMessage and text message when I was texting my wife. I didn't check what date I was on the 3-4 times I've noticed it, but my time is typically 15-20 minutes off.

post #24 of 35
Quote:
Originally Posted by Napoleon_PhoneApart View Post

Timegate SG-1.

I suspect this is sabotage from the carrier's end to make Apple look bad. Probably done by a temporal agent from Samsung sent back from the future.
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post #25 of 35
Quote:
Originally Posted by charlituna View Post

If the time is a carrier software issue and they aren't properly fixing it then how is that an Apple issue. They don't control the carriers and towers

Ah, see I was under the impression that most of these time errors with day light savings and alarms and such had to do with the OS.

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post #26 of 35
Quote:
Originally Posted by SolipsismX View Post

Why does this sort of bug keep popping up. This seems like something Apple should have gotten a firm grasp of decades ago.

 

Absolutely.    Apple should have fixed any bugs concerning phones years before they ever produced a single one.    But they have taken your view into consideration and they're now fixing bugs that will happen in their future flying car device, even though they haven't produced one yet.  

post #27 of 35
Originally Posted by SolipsismX View Post
Ah, see I was under the impression that most of these time errors with day light savings and alarms and such had to do with the OS.

 

Well, they do in Windows, at least. For reference, Windows 8 still has a selectable option for Indiana time. You know, from before we became idiots and folded to Daylight Savings. It's completely useless to everyone now, but it's still there.

 

But on cell phones, time is handled by the carrier in question. I can't see any of this being Apple's fault.

post #28 of 35
Quote:
Originally Posted by mcrs View Post

Jobs and Apple have done an excellent job of brainwashing all their i-gadgetees into thinking that when something goes wrong with their gadgets, it's never Apple's problems but always their users' mistakes.

Far from it. The issue is the press etc hyping up issues that happen to a small minority of the total as major design flaws etc. When they are flukes that happen to any complex electronics, complex software etc, generally at a rate far below other companies and Apple often reacts much faster. Say compared to the Xbox issue from a couple of years ago (over half the units failing, no attempt to sort out why just replacing dead ones with the same thing over and over)

Apple points this out and points out that the issues in some cases aren't entirely in their product. If coverage where you are sucks how are they to blame that you can't make calls. If you are using a 10 year old wifi route that only supports b and g how is it their fault that your Internet is slow. If you jailbroke your iPhone THAT could be the major factor in why it isn't working properly.

There's also the issue of expectations. My roommate made me go with him to the Apple Store on the way to see a movie so he could complain about the battery life in his iPhone 5. He has Bluetooth on all day searching for his car that is parked a quarter of a mile away, never locks the scene (auto lock is even set to never) etc. he admits this and then gripes that he leaves the house at 7am and when he leaves work at 5pm it's down to less than 20%. So ten hours and its not dead. The techs respond was 'that's really good, congrats'. And it is since he's doing nothing to conserve battery, more like unnecessarily drain it, and he's getting over spec which is 'up to 8 hours' but he seemed to think that he should be able to go days before he charged it because his old phone could (a non smart phone). How is Apple to blame for such bad expectations especially about things they were clear about from the first announcement.

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post #29 of 35
Quote:
Originally Posted by AdamC View Post

believe this someone has a direct line to a senior iOS advisor.

AppleCare calls their staff 'advisors' not 'technicians' or 'geniuses'

And if you demand to speak to a supervisor or the first person can't answer the questions and 'escalates' you then yes you might speak to a 'senior advisor'. I've gotten emails back from them when I fill out their random 'how did we do' surveys with less than stellar marks

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post #30 of 35
Quote:
Originally Posted by SolipsismX View Post

Ah, see I was under the impression that most of these time errors with day light savings and alarms and such had to do with the OS.


Not necessarily. If you turn off set automatically and they happen then that is likely the OS. But if you are using 'set automatically' and the time server gives you bad info, that's not an OS issue.

Cell phones typically get their 'auto' info from the towers because that's the one connection that is guaranteed. Even if there's not enough info for a call there should be to get that little blip of info

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post #31 of 35
Quote:
Originally Posted by mstone View Post

Good pont. A number of months back a similar problem happened to me on AT&T where the time was off by an hour ot so. I called them about it an they acknowledged it was a regional issue to Southern California. Nevertheless the phone is programmed to get its date info from the carrier.

I have had this problem on my AT&T ipad3, when I get to Michigan I have to turn off Lte and set it to set time manually. Still on IOS 5.x.

Meh, known carrier problem, probably something similar happening to iPhone 5.
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post #32 of 35
Just posted, but it is not showing... Anyway, my Verizon iPad (current generation) is having the "incorrect time" issue.
post #33 of 35
Our company got nine Verizon iPhone 5's on launch day to replace our engineer's Droid X units. So far six of us have had this issue crop up at least once. It seems more likely to occur while traveling for more than 10 miles (perhaps cell tower hand-off related?). It is definitely related to LTE. If you disable LTE and force the iPhone 5 to 3G mode the issue never occurs. The best work-around other than disabling "automatic time synchronization" is to turn on Airplane mode, then turn it off. That fixes the time/date *immediately*. We've tried several other fixes that sometime work and sometimes don't, including:

--rebooting the phone (works sporadically)
--disabling/re-enabling LTE (disabling prevents the issue from occurring, but doesn't immediately correct it once it has occurred)
--performing a backup and full reset of the phone (has zero impact)

Like I said, the Airplane mode fix is the best, works 100% of the time.

Verizon has been running LTE longer than anyone, so I don't know if that increases or decreases the likelihood that its Apple's problem 1wink.gif
-J
post #34 of 35
My iPhone also FAILS and is not keeping the correct time. Not even in manual setting. And I'M MOT on Verizon my carrier is Sprint. And they insist it's Sprint's network and NOT the device. I'm losing patience. I use my medication app to alert me when it's time to take them.
post #35 of 35
Originally Posted by bigred1701e View Post
My iPhone also FAILS and is not keeping the correct time. Not even in manual setting. And I'M MOT on Verizon my carrier is Sprint. And they insist it's Sprint's network and NOT the device. I'm losing patience. I use my medication app to alert me when it's time to take them.


So why not update since you seem to live 2 years in the past?

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