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Users experiencing graphical glitch with iPhone 5 virtual keyboard

post #1 of 46
Thread Starter 
Users have noticed a glitch specific to Apple's iPhone 5 in which a portion of the display flickers when the touchscreen keyboard is invoked.



In a growing thread on the Apple Support Communities website, users have been tracking the issue since the iPhone 5 first went on sale in late September. Users have also posted videos on YouTube demonstrating the issue.

AppleInsider was also able to replicate the flickering glitch, though not with regularity. The issue appears to arise when users invoke the numbers and symbols keyboard by pressing the ".?123" button in the bottom left corner of the device in portrait mode.

Further, the issue is believed to only occur when users are prompted to enter their Apple ID password, such as when downloading content from the App Store. And the glitch does not appear every time users access the numbers and symbols keyboard when entering an Apple ID password.

Because the issue is restricted to such specific circumstances, it's likely that the glitch is a software error, rather than a problem with the 4-inch Retina display on the iPhone 5.

Users posting on Apple's support website say they have not been able to experience the screen glitch on an older device, such as the iPhone 4S, running the latest iOS 6 operating system.

One user, "Daivian825," said they spoke to Apple's technical support, and they suggested conducting a hard reset of the iPhone 5, by holding the power button and home buttons at the same time. However, that method did not resolve the issue

AppleInsider reached out to Apple on Thursday for a comment on the software glitch. This story will be updated if the company provides a statement.
post #2 of 46
Anyone with this "error" need to realise that they're looking at their screen wrongly. If you find you see this with the keyboard then don't use it that way.
iPad, Macbook Pro, iPhone, heck I even have iLife! :-)
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iPad, Macbook Pro, iPhone, heck I even have iLife! :-)
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post #3 of 46

I wouldn't call that an "issue". It's bug, nothing very important...

post #4 of 46

Noticed this on day one. On mine and on my wife's.

 

 

 
post #5 of 46

KeyboardGate. better dump all your Apple stock :>)

post #6 of 46

I've seen this on mine from time to time. Minor minor bug that will get fixed I'm sure. Hardly worth even mentioning.

I'm not a pessimist. I'm an optimist, with experience.
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I'm not a pessimist. I'm an optimist, with experience.
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post #7 of 46
Quote:
Originally Posted by ClemyNX View Post

I wouldn't call that an "issue". It's bug, nothing very important...

 

Indeed. I would say that the 'bug' causing the store not to connect is more of an issue. The 'bug' causing the music app to not refresh the play button to a pause one appropriately, to take as much as 10 seconds to play a song picked off your track list or to jump as many as 5 songs when you hit track forward to be an issue. And certainly whatever is going on with cell data not switching to wifi on ATT phones so you use up hundreds of dollars in data if you aren't one of the lucky few on an unlimited plan to be an issue. 

 

this little hiccup is annoying but that's all

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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post #8 of 46
Apple should hire this team that spends all day looking for any minor thing on Apple products and put them in their quality control department. Perhaps Samsung and Google don't pay them all that much and they could be had for cheap?
Been using Apple since Apple ][ - Long on AAPL so biased
nMac Pro 6 Core, MacBookPro i7, MacBookPro i5, iPhones 5 and 5s, iPad Air, 2013 Mac mini, SE30, IIFx, Towers; G4 & G3.
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Been using Apple since Apple ][ - Long on AAPL so biased
nMac Pro 6 Core, MacBookPro i7, MacBookPro i5, iPhones 5 and 5s, iPad Air, 2013 Mac mini, SE30, IIFx, Towers; G4 & G3.
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post #9 of 46
I'm pretty sure this is a software issue because in addition to observing this issue on two iPhone 5's it's also happened on my new iPad. It doesn't happen often but I hope it gets fixed soon.
post #10 of 46
I am shocked that this was not skewered in the SNL iPhone skit last weekend.
post #11 of 46
Quote:
Originally Posted by charlituna View Post

 

Indeed. I would say that the 'bug' causing the store not to connect is more of an issue. The 'bug' causing the music app to not refresh the play button to a pause one appropriately, to take as much as 10 seconds to play a song picked off your track list or to jump as many as 5 songs when you hit track forward to be an issue. And certainly whatever is going on with cell data not switching to wifi on ATT phones so you use up hundreds of dollars in data if you aren't one of the lucky few on an unlimited plan to be an issue. 

 

this little hiccup is annoying but that's all

Experienced once when writing a text.

post #12 of 46
Quote:
Originally Posted by saarek View Post

Anyone with this "error" need to realise that they're looking at their screen wrongly. If you find you see this with the keyboard then don't use it that way.

 

Quote:
Originally Posted by kozchris View Post

KeyboardGate. better dump all your Apple stock :>)

 

Such original wit.

post #13 of 46
I’m the last person to pile on every tale of Apple doom, but this really crosses the line. I can no longer deny that Apple is making ever more colossal blunders, while their competition edges closer to the perfect experience. AppleIDBriefFlickerGate would never have happened at Motorola or Google or Microsoft—and certainly not under Steve Jobs. Someone needs to be fired, but I’malready gone: flicker-free Android UI, here I come!
post #14 of 46
I get this glitch when I expand folders every now and again. I just close the folder and move on.
post #15 of 46
Ya, I have this issue on my iPhone 5. Hoping it's software only and quickly remedied.
post #16 of 46
Originally Posted by Harbinger View Post
Such original wit.

 

Because the aggrandizing of every insignificant problem into UX-shattering nonsense is certainly original.

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already fucked.

 

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Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already fucked.

 

Reply
post #17 of 46

I am glad I saw this article, as I thought my iPhone might be having a hardware issue.

Now that I know it is just a bug all worries are gone.

post #18 of 46

I've only had this happen to me so far in the App Store, when entering the password for my AppleID account to purchase a new app. I need to take a closer look at it next time it occurs, but I think the virtual keyboard in that situation pops up over a light background image. Could be a bug in their algorithms used to calculate transparency.

post #19 of 46
I got the same problem couple times when enter the password for the appstore. However, my friend doesnt have a problem with that at all. Now i know i m not the only one

"Apple sells premium products at premium prices to premium customers." Cheapskates need not apply 

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"Apple sells premium products at premium prices to premium customers." Cheapskates need not apply 

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post #20 of 46
Did you press Ctrl alt delete?
Otherwise, it's time to reinstall Windows. /s

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #21 of 46
Quote:
Originally Posted by CRHain88 View Post

I get this glitch when I expand folders every now and again. I just close the folder and move on.

I've experienced the "static" on both my keyboard and when expanding folders. Not a huge deal, but disconcerting the first time I saw it since I didn't know if something was wrong with the display itself.

(Verizon iPhone 5, 32 GB, white)
post #22 of 46

mine is fine

 

It will likely get fixed in the next iOS release.

Elmo

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Elmo

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post #23 of 46

You should have seen the notebook problems Apple had while Jobs was *alive*.

 

This . . . this is nothing by comparison. 

 

But Apple's current "problems" . . . the competition would kill to have them. 

post #24 of 46

It's not just iPhone5. Ever since the iOS6 update I've had this weird keyboard problem happen randomly on my 4S. Suddenly it will flicker (kind of like the video) but then some random key will "pop-up" (like when you press it) even though it wasn't pressed and it will repeatedly pop-up for a second as if I had rapidly tapped it 5 times in a row. It's typically a key I haven't even touched. Interestingly, the OS does not behave as if the key has been tapped. For instance I type "Mary had a little lamb" and somewhere in the middle of that the "W" key freaks out, pops-up-n-down 5 times, but no "W" is inserted into the input. It's kind of weird. Anyone else experience this?

post #25 of 46
Quote:
Originally Posted by ClemyNX View Post

I wouldn't call that an "issue". It's bug, nothing very important...

 

"Not  important? Not important! This widespread design flaw that Apple refuses to acknowledge is ruining people's lives for God's sake! Apple should immediately issue a total recall of all iPhone 5s. This is unacceptable! Steve would never have let this happen! Apple needs to get its act together and quick. Quality control has taken a back seat to profit. Apple is going downhill fast. I'm actually considering selling my iPhone 5 and buying a Samsung Galaxy SIII because of this debacle."

 

The above is a summary of the Apple discussions forums on this glitch. No need to actually visit the sight. We all know how this goes now.

post #26 of 46
Quote:
Originally Posted by AppleInsider View Post

Because the issue is restricted to such specific circumstances, it's likely that the glitch is a software error, rather than a problem with the 4-inch Retina display on the iPhone 5.

 

Agree.  Most likely some kind of problem in the alert view framework when the alert contains a text field.

Tapping the text field automatically brings up the keyboard, which could cause some kind of spurious interaction.

 

And, because it happens under such a specific set of circumstances, it should be easy to debug.

Sent from my iPhone Simulator

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Sent from my iPhone Simulator

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post #27 of 46
I took my iPhone 5 into the local apple store and showed them the video of my phone with my apple id displayed and it was in the A-Z keyboard area. The tech took the phone for a "behavior" scan, came back and asked if this was a clean install. It was not, I've done a restore for all of my previous iPhones, he said that significant changes to iOS6 makes a restore from a previous install the reason for the keyboard issue.

My question is, have any one you with fresh installs, no restore, seen any of these keyboard issues? I personally don't feel losing all my history, iMessage history, call logs, etc, is worth the keyboard glitch being fixed. I hardly ever see it.
post #28 of 46
Quote:
Originally Posted by nicksageek View Post

I took my iPhone 5 into the local apple store and showed them the video of my phone with my apple id displayed and it was in the A-Z keyboard area. The tech took the phone for a "behavior" scan, came back and asked if this was a clean install. It was not, I've done a restore for all of my previous iPhones, he said that significant changes to iOS6 makes a restore from a previous install the reason for the keyboard issue.
My question is, have any one you with fresh installs, no restore, seen any of these keyboard issues? I personally don't feel losing all my history, iMessage history, call logs, etc, is worth the keyboard glitch being fixed. I hardly ever see it.

Restored from my iPhone 4 backup...
post #29 of 46

You're looking at it wrong.

   I am long on my shares of AAPL at $37.00

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   I am long on my shares of AAPL at $37.00

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post #30 of 46

Ya know, a glitch like this in Android would certainly get fixed with a software update.....

 

in about 9 months.

   I am long on my shares of AAPL at $37.00

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   I am long on my shares of AAPL at $37.00

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post #31 of 46
Originally Posted by Woodlink View Post
Ya know, a glitch like this in Android would certainly get fixed with a software update….. in about 9 months.

 

On the next phone.

 

Not available for your model to upgrade.

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already fucked.

 

Reply

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already fucked.

 

Reply
post #32 of 46

thanks, i really a good laugh and y'all's strong sense of humor did the trick and TY
 

post #33 of 46
Quote:
Originally Posted by nagromme View Post

I’m the last person to pile on every tale of Apple doom, but this really crosses the line. I can no longer deny that Apple is making ever more colossal blunders, while their competition edges closer to the perfect experience. AppleIDBriefFlickerGate would never have happened at Motorola or Google or Microsoft—and certainly not under Steve Jobs. Someone needs to be fired, but I’malready gone: flicker-free Android UI, here I come!


If you were to ask me Android is hardly the perfect experience, and to call it flicker-free is funny.  I own an Android phone and I'll tell you what's worse than a flickering keyboard.  How about a keyboard that pops up when you tap on a username and password section of a page on the Chrome web browser only to have the chrome webpage sit on top of the keyboard and all that's visible is a sliver of the keyboard and there is no way to fix until a reboot.  It doesn't happen all the time but does happen sometimes. 

 

Point is no experience is perfect, there will always be bugs with new software, the only issues are how long it takes to get them fixed.  No doubt Apple is already far into a software update that will resolve most of these issues. 

 

Also I may be wrong but I have a feeling you already own a Android device and are trying to recruit

post #34 of 46

Saw this the day I got the iPhone 5... thought, at first it was a hardware/video issue but noticed it consistently happened in the App Store when I needed to type my password. Realized then it was a software issue. I'm sure it will be fixed soon. No worries.

post #35 of 46

It does not only occur on the iPhone 5.

 

I have an iPhone 4 with iOS6.0 and I've experienced that glitch. Coincidentally, I noticed it for the first time earlier this week. I have not been able to replicate it yet but I attributed it to the fact that I have not restarted my phone yet, after crossing several time zones back and forth over the span of a few days.

post #36 of 46

I used to get this during the beta on my iPhone 4S but only for my apps when I compile them for testing. It also happened when I tried to input my iTunes password while testing In App Purchase. It stopped happening after the final release. So it is safe to say the issue is software related.

post #37 of 46
Quote:
Originally Posted by fuzz_ball View Post

It's not just iPhone5. Ever since the iOS6 update I've had this weird keyboard problem happen randomly on my 4S. Suddenly it will flicker (kind of like the video) but then some random key will "pop-up" (like when you press it) even though it wasn't pressed and it will repeatedly pop-up for a second as if I had rapidly tapped it 5 times in a row. It's typically a key I haven't even touched. Interestingly, the OS does not behave as if the key has been tapped. For instance I type "Mary had a little lamb" and somewhere in the middle of that the "W" key freaks out, pops-up-n-down 5 times, but no "W" is inserted into the input. It's kind of weird. Anyone else experience this?

Yeah, happened the other day for the first time on my 64gb 4s. It was more entertaining than anything else, but if it happened much more than once a year (almost to the day) I might start to be irritated.

post #38 of 46
My first two phones had this issue. My 3rd phone will arrive in a few days.
post #39 of 46
I've gotten this twice. Pretty sure it's a software issue since it only happens when the keyboard is brought up.
post #40 of 46
Quote:
Originally Posted by Nathillien View Post

this is not an issue, it's a feature.

 



I lolled.

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