This begs the question of Microsoft:
Is this just math you do as a Republican to make yourself feel better or is this real?
This bumbling response of blame-laying, deflection and denial for self-inflicted failure sounds familiar. It's what happens when an organization drinks so much of its own Kool-Aid that they're fully invested in their self-delusional model of the real world.
Microsoft had the arrogance to develop a desktop OS that throws 20 years of collective user conditioning in OS GUI behavior out the window, and they're shocked -- shocked! -- to find that the marketplace's response is mass befuddlement and corporate resistance to adoption.
Then they stubbornly double-down on their it's-not-us-it's-you arrogance by spouting preposterous babble like this.
The ironic thing is, had they simply added an autohide Windows button to the interface that could be enabled or disabled by the user, people would have embraced the new Windows 8 UI model with gusto. Many users would never even touch the Windows button again -- just knowing in the back of their minds that it was available would give users enough psychological confidence to abandon it.