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AT&T reportedly activates FaceTime over cellular for all customers

post #1 of 53
Thread Starter 
In a surprising move on Tuesday, second-largest U.S. wireless carrier AT&T quietly activated Apple's FaceTime over cellular for all subscribers, including grandfathered-in unlimited data users.

FaceTime OTA
FaceTime as seen on an iPhone 5 connected to AT&T's cellular 4G HSPA+ (left) and LTE (right) networks.


It appears that AT&T has made good on its promise to flip the switch on FaceTime over cellular for customers without a Mobile Share data plan, though the company also added in existing users who have carried over unlimited plans since the all-you-can-eat option was abolished in 2010.

Because the carrier has yet to make an announcement regarding its policy modification, the change may not yet be official, AppleInsider has reached out to AT&T and will report when a response is given.

For now, the system does work as a few first-hand tests proved iPhones are able to make video calls over both 4G HSPA+ and LTE networks to other devices connected to either cellular or Wi-Fi networks. Users may need to restart their handsets before the feature becomes available.

First reported by MacRumors, the option is apparently working on iPhone 4S and iPhone 5 units.

AT&T first announced that it would be limiting over-the-air FaceTime service to Mobile Share subscribers only, but recanted earlier in November after customers protested the decision. For its part, the telecom believed that its initial plan was lawful and complied with Federal Communications Commission regulations that prohibit carriers from blocking services that compete with their own.

Apple introduced FaceTime over 3G cellular with the iPhone 4S and expanded the feature to include subscribers of 4G networks with the iPhone 5. Of the top three U.S. carriers, only AT&T decided to impose limitations on certain iPhone users, while Verizon and Sprint offered the feature over their respective 4G networks when iOS 6 was launched in September.
post #2 of 53
Finally, I didn't want to change my unlimited plan to a share plan just for FaceTime. Thanks AT&T 1smile.gif

LTE is superfast on the iPhone 5 here in Texas.
post #3 of 53

Since AT&T already have a soft data cap for unlimited plan, this is the least they can do. 

post #4 of 53
It's not working on my iPhone 5. I can't flip the switch to use cellular data for FaceTime.
post #5 of 53
Not working for me still says I need a plan
post #6 of 53
Quote:
Originally Posted by Hardyman View Post

It's not working on my iPhone 5. I can't flip the switch to use cellular data for FaceTime.

Quote:
Originally Posted by sortarican4711 View Post

Not working for me still says I need a plan

Sounds like it might require a change to the carrier profile.

If you go Settings » General » About does it say your carrier profile needs to be updated? If not, is it still not working when you power cycle your phone?

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"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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post #7 of 53
Not working on my unlimited plan on iPhone 5
post #8 of 53
Nope no go
post #9 of 53
Worked after a reset of the phone
post #10 of 53
All I did was turn off my iPhone and when I turned it back on it was switched to ON. Hope that helps.
post #11 of 53
Quote:
Originally Posted by sortarican4711 View Post

Worked after a reset of the phone

A reset or a power cycle?

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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post #12 of 53
On my ipad mini, it's a no go. I power cycled, but still nothing.
post #13 of 53

I tried it as well.  It says that I can in the settings, but when I try it it says that I need a WiFi hotspot or a cellular data connection.  Very weird.  I am in Phoenix, AZ.

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-- Mike Eggleston
-- Mac Finatic since 1984.
-- Proud Member of PETA: People Eating Tasty Animals
-- Wii #: 8913 3004 4519 2027
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post #14 of 53
Works for me, called my Wife just now via Cell data and it connected.

She's on a 4S I'm on my 5
White Nexus 7 8GB
Black & Slate iPhone 5 32GB AT&T
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White Nexus 7 8GB
Black & Slate iPhone 5 32GB AT&T
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post #15 of 53

Does not work for me - In Settings/Facetime when I click "Use Cellular Data" to on, I get a message that says it requires active WiFi or eligible cellular data plan (which I have an Unlimited Data Plan). To activate call 611 or visit the web.

 

I tried power off/on several times with no luck.

post #16 of 53

Didn't work for me either. I have restarted my phone but have not reset it. I'm on an factory unlocked 4S with an unlimited data plan.

 

Scratch that. It seems to be working now after a second restart.


Edited by bloodstains - 11/21/12 at 5:17am
post #17 of 53
Good effing riddance AT&T. I dropped you last Friday just like I said I would on this and other forums, and when talking to two of your managers. You treated me like I was your slave, so don't be shocked by rebellion. I don't expect to look back.

Btw, it was a hard decision. I gave you every chance to treat me like a valued customer. But after five years and how many thousands of dollars paid you... Forget it. Have fun. I'm outtie.
post #18 of 53

In Massachusetts with a 4S on 6.0.1. Rebooted the phone twice and still can't flip on "Use Cellular Data"  in the FaceTime settings. Don't know if it's a function of also being on a Microcell at the house. I'll reboot when I'm on the proper AT&T network and try again.

post #19 of 53
Works on unlimited data on iPhone 5 with AT&T. I had to restart my phone. LTE is super fast in Syrause NY
post #20 of 53
Not working after powering off and rebooting.

Nice to see if true but with the 5GB cap just one more thing to eat up the unlimited bandwidth are be restricted to edge speeds. At least they could leave us at 4G/3G. Not less than 1 MBPS.
post #21 of 53

4S restarted and still can not flip switch.

post #22 of 53
It's not working for me on my iPhone 5. I have reset and power cycled multiple times but I keep getting the "FaceTime requires and active Wi-Fi connection or an eligible cellular data plan. To enable FaceTime over cellular on this account, contact AT&T at 611 or visit HTTP://www.ATT.com/mywireless." I have turned my cellular data and Wi-Fi on and off as well but still nothing.
post #23 of 53
Quote:
Originally Posted by cjcannaday View Post

It's not working for me on my iPhone 5. I have reset and power cycled multiple times but I keep getting the "FaceTime requires and active Wi-Fi connection or an eligible cellular data plan. To enable FaceTime over cellular on this account, contact AT&T at 611 or visit HTTP://www.ATT.com/mywireless." I have turned my cellular data and Wi-Fi on and off as well but still nothing.

Have you tried to going to Settings » General » About first then power cycling the device?

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

Reply

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

Reply
post #24 of 53
It worked for me by going to about and power cycling
post #25 of 53
Never mind it's still not working
post #26 of 53

Not working for iPhone 5 in San Diego with grandfathered unlimited data. (No carrier update available, power cycled twice.)

 

Maybe they're rolling it out in waves?

post #27 of 53

Could everyone please indicate what state they are in when they reply so we have an idea of what areas are working?1smile.gif

post #28 of 53
Not working for me after a "power cycle" either on an iPhone 5 (unlimited plan)
post #29 of 53
Quote:
Originally Posted by Shogun View Post

Good effing riddance AT&T. I dropped you last Friday just like I said I would on this and other forums, and when talking to two of your managers. You treated me like I was your slave, so don't be shocked by rebellion. I don't expect to look back.

Btw, it was a hard decision. I gave you every chance to treat me like a valued customer. But after five years and how many thousands of dollars paid you... Forget it. Have fun. I'm outtie.

I'm always shocked when I read comments like this. In my experience they offer great service and customer support has always been courteous, helpful and professional. I am very pleased with AT&T and I love the LTE speed. I have used them for many years in business and also personally switched from Verizon when the first iPhone came out. I keep wondering who this other evil AT&T is that I keep hearing about.

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post #30 of 53
I tried both a reset and a power cycle of my iPhone 5 and it still won't turn on Facetime over Cellular. I called ATT and the word is that this does not apply to the unlimited data plans. You are incorrect in your statement.

Eph

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Eph

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post #31 of 53
Quote:
Originally Posted by drobforever View Post

Since AT&T already have a soft data cap for unlimited plan, this is the least they can do. 

Yep, and you'll hit it all the faster.

Not to mention all the folks that will rack up crazy overages. I wouldn't be shocked if the 'flip' this via a carrier update that requires you have iOS 6.0.1 as that fixed the rampant cell data use bug so you can't claim you didn't run up your bill with FaceTime calls

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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post #32 of 53
Quote:
Originally Posted by tomhayes View Post

Not working for iPhone 5 in San Diego with grandfathered unlimited data. (No carrier update available, power cycled twice.)

Maybe they're rolling it out in waves?

That was my thought also. They know folks will immediately make a call and tie up resources so they might be 'throttling' how many folks can turn it on in waves/batches

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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post #33 of 53

Tried ALL the suggestions above.

Not working here

 

iPhone 5

Grandfathered Unlimited data plan

New Jersey

1:15 PM EST on 11/21/12

 

I'll keep trying and checking back here    ...and all over the net.

post #34 of 53
For the folks who find it not working, you may have to restart several times. The first time I did it, it didn't change. The 2nd and 3rd time I did it, it changed briefly (for about 90 seconds) and then I watched as it went back to off.

The fourth time I rebooted, it came on and stayed on.
post #35 of 53
I just called AT&T and ask them why my FaceTime not work. They told me it'll take from 8-10 weeks before I'll be able to use FaceTime. Fuçk AT&T!!! 1oyvey.gif

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Please excuse my lame English grammar. American Sign Language is my first language and English's the second.
Tallest Skill, you can edit my English grammar for me. My English grammar sucks! lol

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post #36 of 53
Quote:
Originally Posted by TexDeafy View Post

I just called AT&T and ask them why my FaceTime not work. They told me it'll take from 8-10 weeks before I'll be able to use FaceTime. Fuçk AT&T!!! 1oyvey.gif

Well the article did say:

 

Because the carrier has yet to make an announcement regarding its policy modification, the change may not yet be official, AppleInsider has reached out to AT&T and will report when a response is given.

Life is too short to drink bad coffee.

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Life is too short to drink bad coffee.

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post #37 of 53
I did a power cycle on a 4S, no love when I rebooted on unlimited data. 1frown.gif
post #38 of 53
Quote:
Originally Posted by Fithian View Post

I tried both a reset and a power cycle of my iPhone 5 and it still won't turn on Facetime over Cellular. I called ATT and the word is that this does not apply to the unlimited data plans. You are incorrect in your statement.

Who is "incorrect" in their statement?

If you note a few people in this thread with grandfathered, unlimited plans have it working.

Also, plenty are reporting success over here -> http://forums.macrumors.com/showthread.php?t=1493540

Seems to be rolling out slowly & considering it is still not supposed to be started for another 6 weeks, I'd say now is pretty good.

post #39 of 53

No luck in the ATL with iPhone 5 grandfathered unlimited -- turn off wifi at home and kept getting message to contact ATT -- I also have a MicroCell and will recheck out when out and have full LTE signal.....tried 3 power off / ons - no carrier update in General Settings.

post #40 of 53

No luck in the ATL with iPhone 5 grandfathered unlimited -- turn off wifi at home and kept getting message to contact ATT -- I also have a MicroCell and will recheck out when out and have full LTE signal.....tried 3 power off / ons - no carrier update in General Settings.

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